Red Star Kim

FEBRUARY 12, 2024

17% What is great writing (fundamentals) 33% Persuasive writing 17% Communications strategy 17% Writing for digital media 17% Writing tools (including AI) How good is your grammar and use of English? 50% Around 6 out of 10 33% 7 out of 10 17% 8 out of 10 Topic of most interest?

Media 130

Media Financial Services Advertising Decision-making 130

QYMATIX

MARCH 26, 2024

It can also enhance customer satisfaction by enabling personalized communications and handling customer inquiries quickly and effectively. It includes cross-selling, churn, and pricing analytics across traditional and digital channels. On the one hand, a well-implemented CRM system can provide many benefits.

Management 52

Management Artificial Intelligence CRM Software 52

MDI Training

JUNE 22, 2021

Create closeness at a distance, build trust, improve communication. Through machine learning, artificial intelligence and validated psychometrics, the multiple immersive applications enable leaders to learn by doing, not just seeing or hearing. So virtual reality makes content come alive, not just digital! * e-consulting.

Leadership 52

Leadership e-Learning Artificial Intelligence Digitalization 52

Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Topping the list are the increasing use of chatbots, a focus on voice search engine optimization (VSEO) and technologies augmented with artificial intelligence (AI).

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

Zendesk

DECEMBER 8, 2021

Businesses need to gain a clear understanding of the type of digital interactions customers want instead of relying on intuition. Many consumers believe that the companies they purchase from could afford to upgrade their CX—particularly in the digital space. Only 19% of consumers believe customer service is exceeding expectations.

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

MDI Training

JULY 26, 2023

At MDI, we use this tool for e-learning and creating digital client offerings since 2019. Melanie Holzner Junior L&D Consultant Since 2021, Melanie has been supporting executives and companies internationally in the implementation of their leadership training programs as a project manager at MDI. If you meet such a. by Aline | 28.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

MDI Training

MAY 20, 2021

Impuls Series - The Future of Workplace Learning Part 2 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Those who already had a learning management system (LMS) in place probably found it easier to make digital learning materials and videos available to their employees and co-workers.

e-Learning 86

e-Learning Leadership Digitalization Digital Transformation 86

QYMATIX

MARCH 26, 2024

It can also enhance customer satisfaction by enabling personalized communications and handling customer inquiries quickly and effectively. It includes cross-selling, churn, and pricing analytics across traditional and digital channels. On the one hand, a well-implemented CRM system can provide many benefits.

Management 40

Management Artificial Intelligence CRM Software 40

SuperOffice

APRIL 19, 2021

Customer engagement platforms give you a way to communicate and engage with people based on their activity. Think of them like a combination of a CRM , help desk, and communication platform. It’s your all-in-one contact center for managing every communication you have with someone outside of your company.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Strategic Communications

OCTOBER 10, 2023

ChatGPT is a form of generative AI—“a type of artificial intelligence technology that can produce various types of content including text, imagery, audio and synthetic data,” according to George Lawton in an article from TechTarget. Shafqat Islam is CMO at Optimizely, which is a digital experience platform.

Artificial Intelligence 52

Artificial Intelligence Media Publishing Brainstorming 52

Strategic Communications

APRIL 25, 2024

It generated what appeared to be an impressive list but, since I know the tool I was using didn’t have content beyond 2021, I went to the companies’ websites to verify the groups were still in existence. Strategic Communications is certified as a Woman-Owned Business Enterprise through the Wisconsin Department of Administration.)

e-Learning 64

e-Learning Communication Decision-making Marketing 64

MDI Training

JUNE 22, 2021

LMS are mostly used to provide web-based learning content, track learning progress and facilitate communication. Current developments are moving in the direction of learning experience platforms that use artificial intelligence to make learning suggestions to the learner based on his or her past queries. by Aline | 22.

Leadership 52

Leadership e-Learning Digital Transformation Innovation 52

Zendesk

APRIL 2, 2021

That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. In fact, many Millennials aren’t even that young anymore—the oldest members of the generation are turning 40 in 2021. But Gen Z members are the true digital natives, having grown up with smartphones in their hands.

Artificial Intelligence 98

Artificial Intelligence Digitalization Customer Experience Decision-making 98

Freshworks

FEBRUARY 18, 2021

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. . This requires a meld of digital and customer strategies.

Artificial Intelligence 89

Artificial Intelligence Suppliers Digitalization Customer Experience 89

QYMATIX

JANUARY 10, 2023

per cent higher than in June 2021. digital marketplaces, online platforms or online stores) as to customer segmentation: A price increase is not accepted equally in every channel, or the probability of successful price enforcement is not the same everywhere. Wholesale of solid fuels: +80.9 The same applies to sales channels (e.g.,

Manufacturing 40

Manufacturing Suppliers Artificial Intelligence Transportation 40

Showpad

NOVEMBER 17, 2020

Facebook was one of the first companies to announce the development and appointment of a Head of Remote Work after it announced it would formally allow all of its employees to work from home until at least July 2021. Establishing parameters, channels and methodologies for manager-staff communication and performance-tracking.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Red Star Kim

OCTOBER 10, 2023

The return of data Not surprisingly, artificial intelligence (AI) shot back up the table this year. For example, South America consistently ranks collaborative/social learning #1, while artificial intelligence took the top spot in North America this year. A synopsis of the key take-aways: 1. last year.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Red Star Kim

SEPTEMBER 26, 2023

Process integration – Some firms separate out marketing, communications and sales functions – usually the larger firms where more specialisation is required. They then brief and manage the operations team for implementation support on communications, events, design, content production and email campaigns.

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

SBI

JULY 14, 2021

ZoomInfo to Acquire Conversation Intelligence Leader Chorus.ai VANCOUVER, WASHINGTON – JULY 13, 2021. Chorus uses machine learning and artificial intelligence to capture and analyze prospect and customer calls, meetings, and emails. Steve Vittorioso Director, Communications 978-875-1297 pr@zoominfo.com.

Acquisition 34

Acquisition Artificial Intelligence Software Software 34

Red Star Kim

JUNE 7, 2023

Competitor strategies had to be inferred from the wide range of publicly-communicated content. However, the business rebranded its £13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. This enables early action to position your firm appropriately. 1 firm in Ireland.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Hubspot Sales

JULY 13, 2023

The reason is that AI tools, such as ChatGPT, have been trained on outdated data from 2021 and 2022, so they can’t provide fresh stats/data. As a sales leader , it’s critical to communicate this to your team and set realistic expectations. Additionally, it doesn’t keep up with industry trends. Tools That Will Save You 1-Hour/Day 2.

Leadership 81

Leadership Sales Cybersecurity Government 81

Insightly

MARCH 11, 2021

So, here are the top CRM trends for 2021. One of the main purposes of connecting the physical and digital worlds is the exchange of information. Automation-enabled self-service is another emerging trend in 2021. Artificial intelligence (AI) can then automatically guide users through sales and marketing pipelines.

CRM 98

CRM Artificial Intelligence Cybersecurity Internet 98

Freshworks

APRIL 2, 2021

We often hear that Artificial Intelligence is the future. The Growing Role of AI in Customer Service in 2021. Artificial Intelligence (AI) is part of our daily lives. You’re accessing AI every time you use a search engine, digital assistant or online shopping recommendation.

Customer Experience 66

Customer Experience Artificial Intelligence Decision-making Facilitation 66

Strategic Communications

JULY 5, 2023

Currently, Armstrong notes, “ChatGPT is only trained on data fed to it up until 2021.” About Us Strategic Communications, LLC, works with B2B clients to help them achieve their goals through effective content marketing and management with both internal and external audiences. These tools will be able to “read the internet.”

Co-Creation 52

Co-Creation Supply Chain Publishing e-Learning 52

QYMATIX

APRIL 6, 2021

The findings from the first quarter of 2021 show that, of course, not everything in the company is different than it was before the Corona pandemic. Digitalization in companies was also driven by the pandemic and the resulting situation in which many employees only worked from their home offices. Sales from anywhere.

B2B 40

B2B Sales Digitalization Software 40

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. Establishing cross-functional communication. Cross-functional communication plays a crucial role in creating a top-notch customer journey. Personalization is going to be the most outstanding trend in 2021.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

SEPTEMBER 25, 2020

But this time, in 2021, we do have to be extra cautious, owing to the unprecedented times. Establishing cross-functional communication. Cross-functional communication plays a crucial role in creating a top-notch customer journey. Personalization is going to be the most outstanding trend in 2021.

Customer Success 8

Customer Success Artificial Intelligence Customer Experience Digital Transformation 8

SmartKarrot

JANUARY 18, 2022

The tool helps businesses identify the best content for all of their communication channels, share it with their audiences, and track how they connect with it. Unbxd develops e-commerce search platforms that use Artificial Intelligence and extensive data sciences to match customers with the products they want. CloudConnect.

e-Learning 11

e-Learning Finance Supply Chain CRM 11