Zendesk

MAY 19, 2022

Customer accounts, also called customer profiles, are created the first time a customer buys a product or service from your business. These accounts contain important information about the customer, including purchases, interactions, contact information, and preferences. Account development representative.

B2C 98

B2C Sales CRM Profitability 98

Hubspot Sales

APRIL 27, 2023

Post-Sales Account Manager After the AE closes a deal, a post-sales account manager is responsible for managing that sales account and ensuring that the client is satisfied with the quality of the product or service. Post-sales account managers also work to renew client contracts and upsell existing contracts.

Sales 109

Sales Account Management Communication Sales Management 109

SmartKarrot

AUGUST 4, 2022

Maintain the Darktrace CRM platform with current account intelligence derived from customer communications. Strengthen the customer bond through meaningful and informative conversations. Present, discuss, and demonstrate Darktrace capabilities to IT Leaders and information security professionals as required.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

Arpedio

MAY 10, 2023

These customers, often referred to as “key accounts”, are responsible for a significant portion of your revenue and are critical to the long-term success of your business. To put it simple: Key account management is a strategic approach to managing and nurturing relationships with your key accounts.

Key Account Management 52

Key Account Management Account Management Management Profitability 52

SmartKarrot

AUGUST 19, 2022

Monitoring any outstanding customer support calls and/or platform developments, escalating any issues, and ensuring the customer is fully informed and their expectations managed. Develop client relationships that promote retention and loyalty, ultimately improving customer lifetime value.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

SmartKarrot

MARCH 17, 2023

coordinating with new clients to create implementation plans and holding handover meetings with the account director and account development manager to discuss the rollout. Ability to communicate information clearly to both internal and external associates. Advanced knowledge of G Suit or Microsoft Office.

Customer Success 19

Customer Success Account Development Stakeholders Onboarding 19

SmartKarrot

NOVEMBER 2, 2022

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: Cleverbridge As a Director of Customer Success, you will prepare account plans by collaborating closely with clients to identify current and future success goals; communicate plans to cross-functional team members and work to plans.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

SEPTEMBER 19, 2022

Identify early expansion indicators and relay opportunities to the partners in Account Development. Provide technical product information, and prepare price quotations for customers and distributors. Maximize adoption by interfacing with the customers, advising them on best strategies and seeing value in their investment.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

Arpedio

DECEMBER 19, 2023

Develop Targeted Account Lists : Based on your ICP and market research, develop a list of target accounts that are most likely to benefit from your product or service. This list should be dynamic, allowing for adjustments as you gather more data and insights.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

SBI

JULY 1, 2020

Account managers are able to make intentional connections by using relationship mapping tools that map key stakeholders and their influence on the buying decisions at their organization. When done successfully, new revenue growth ideas emerge as the culminating outcome of a client-centric account planning program.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

ClearPoint Strategy

JUNE 22, 2021

A tool to establish accountability, develop timelines, and achieve success. During budget season, a time of competition for limited resources, the department’s information enabled them to tell an effective story and they received more budget resources than most of the other departments did. Opportunity for collaboration.

Government 52

Government Communication Software Software 52

SmartKarrot

APRIL 6, 2021

Account development, building relationships with key stakeholders, proactively exploring opportunities to grow the business, driving this process. The aspiration state is 70% proactive account development, 30% reactive account servicing. Handle renewals (e.g.,

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

ProlifIQ

APRIL 21, 2023

Businesses should prioritize key accounts by developing a deep understanding of their needs. This involves incorporating best practices for account planning and management. Your account growth strategy will be implemented by your sellers and customer success. This information is to be used in the account plan.

Account Growth 52

Account Growth Account Planning Key Account Management Account Management 52

ClearPoint Strategy

JUNE 22, 2021

A tool to establish accountability, develop timelines, and achieve success. During budget season, a time of competition for limited resources, the department’s information enabled them to tell an effective story and they received more budget resources than most of the other departments did. Opportunity for collaboration.

Government 40

Government Communication Software Software 40

SmartKarrot

MARCH 10, 2021

This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Working with the rest of the CS team to ensure employers and job seekers have access to the right information at the right time.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

APRIL 1, 2021

Creating customer-specific account development plans, leading quarterly business reviews, and proactively identifying and reporting on key customer health metrics. Owning the entire post-sales process for your customers, including onboarding, ongoing retention, and supporting Account Managers to identify growth opportunities.

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Manage and implement best practices to ensure informed decisions are being made. Be a true proponent of customer advocacy.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

JANUARY 4, 2021

Development of territory and account development, training, and educational plans. Collecting and leveraging data to inform and impact both the partner and the business. Retain and grow client base through identifying cross/upsell opportunities. Onboard and train new customers on the solution. Apply here: [link].

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

NOVEMBER 18, 2020

Apply here: [link] Role: Customer Success Manager Location: Melbourne, Victoria, Australia Organization: Pin Payments As a Customer Success Manager, you will be responsible for creating and delivering merchant-specific account development plans. Also, act as an effective escalation point for operational and technical concerns.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

DemandFarm

APRIL 26, 2023

The Key Account Manager must identify patterns of need across key accounts to help their company choose which offerings to add to their portfolio. At the same time, they must keep their key accounts informed about their company’s new offerings and how they could benefit them.

Key Account Management 52

Key Account Management Account Management Interpersonal Skills Management 52

Mercuri International

MAY 23, 2023

Here is a non-exhaustive list of the current practical applications of AI in strategic account management. Gain account insights SAMs gather information on the account to gain insights and analyze information about the customer’s market, competitive situation, objectives, and needs. Create digital twins.

Artificial Intelligence 52

Artificial Intelligence Value Proposition Account Management Co-Creation 52

Arpedio

JANUARY 11, 2023

In order to do so, you should invest in your account management processes – so you can equip your strategic account managers with the best working environment to manage the complex journey of long-term account development. What Is an Account Manager? No, we don't use Salesforce yet. Let's talk.

Account Management 52

Account Management Management Key Account Management B2B 52

Arpedio

OCTOBER 30, 2023

Ulrik’s vision is clear: empower business professionals with tools that support them in their account-based selling endeavors. Provide them with resources that require bi-weekly reflections with their teams, ensuring they remain proactive and engaged in the account development process.

Co-Creation 52

Co-Creation Account Planning Artificial Intelligence Leadership 52

SmartKarrot

MARCH 8, 2022

She has also hosted the very successful Customer Success Podcast and written the informative book called ‘The Customer Success Economy.’ Anita leads a team that dives into the customer insights of B2B SaaS clients and extracts actionable information from it. Annette Franz. Annette Franz is the Founder and CEO of CX Journey Inc.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SBI Growth

FEBRUARY 28, 2013

It will also guide you in proper questioning to learn valuable information. Compensation Plan : Did they change their compensation plan incenting more new business vs. account development? The competitive profile found some interesting information. Finding out what your competitors are doing is valuable information.

Brainstorming 120

Brainstorming Account Development Digitalization Marketing 120

Revegy

NOVEMBER 8, 2018

Before we dive into account planning best practices, let’s all get on the same page about account planning. Muñoz defines account planning as: A structured, repeatable methodology for analyzing an account or set of assigned accounts, developing a deeper understanding and identifying opportunities.

Account Planning 56

Account Planning Global Accounts Acquisition Account Development 56

Arpedio

JUNE 16, 2022

By integrating a platform that allows this, sales reps will be able to automate the time consuming and labor-intensive process of identifying multiple opportunities within an account and achieve a complete account picture.

Account Planning 52

Account Planning Account Management B2B Prioritization 52

SBI

MARCH 31, 2021

For more information, please visit: www.scratchpad.com/scratchpad-command ? Scratchpad Command has saved me SO much time; I rely on it so heavily now I’m not sure what I would do without it.” — Carly Thompson, Account Development, Productboard “Oh man, don’t even get me started on Scratchpad Command.

Internet 26

Internet Account Development Innovation Media 26

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. So yes, account managers have an eye on the future relationship and project managers are in the zone of getting stuff done.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Strategic Account Management Association

MAY 7, 2021

Developing sustainable SAM. These emerging trends mean that sustainability needs to migrate from something merely on your radar to something that is an integral part of your business and your account development process. Those conversations will become more frequent and more important over the next few years.

Supply Chain 878

Supply Chain Investors Suppliers Government 878

SmartKarrot

NOVEMBER 11, 2020

Aside from this, he develops and deploys key metrics that bring in fruitful benefits for both the company and the members. Account Development Managers. Account development managers ensure that the customers contact them first with whatever they need. How to create an effective Customer Success Org Structure.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

Account Management Skills

APRIL 26, 2023

And from a time checking perspective, it’s great information. And from a forecasting perspective, when used properly provides a lot of really good data and information as well. And how can we customise our collective approach to do that through communication and visualising information? Very clever.

Account Management 40

Account Management Decision-making Stakeholders Management 40

Account Management Skills

AUGUST 17, 2021

Designed for agency account managers and account directors, it kicks off again on 23rd September 2021. If you’re interested, then go over to accountmanagementskills.com/training where you can find out more information about the programme. Transcript: Jenny 00:03. How do you go about selecting the right people for you?

Account Management 40

Account Management Communication Management Advertising 40

Hubspot Sales

NOVEMBER 9, 2023

Dust off your account (or start one from scratch). Together, we'll walk step by step through setting up your account, developing a strategy, and understanding how to market your brand on X. Share relevant personal information. The true power of selling on X lies in the networking opportunity it presents.

Media 102

Media Marketing B2C Finance 102