SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Director Location: Edmonton, AB, Canada (Hybrid) Organization: Drivewyze As a Customer Success Director, you will lead, coach, and mentor a high-performing team accountable to manage the deployment of software for the customer fleet organizations.

Customer Success 19

Customer Success Onboarding Facilitation Account Planning 19

SmartKarrot

DECEMBER 16, 2022

Role: Customer Success Manager Location: Birkenhead, England, United Kingdom (Hybrid) Organization: The Access Group As a Customer Success Manager, you will provide both reactive and proactive services to the customer base. Closely monitor Support cases, Community, and NPS data.

Customer Success 19

Customer Success Onboarding Stakeholders Account Management 19

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

OCTOBER 18, 2021

Role: VP Customer Success Location: Irvine, CA, US (Hybrid) Organization: IntelligenceBank As a VP of Customer Success, you will achieve business targets for upsell, product usage and engagement, retention ARR and churn prevention for the North American region. set by your manager.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

SmartKarrot

AUGUST 16, 2021

Role: Global Head of Customer Success Location: London, England, United Kingdom Organization: YOOBIC As a Global Head of Customer Success, you will be a Leader, first and foremost, and part of the customer success leadership team with the courage and confidence to challenge the status quo; anticipating problems and mitigating risks.

Customer Success 19

Customer Success Account Management Management Leadership 19

SOAR Performance Group

JANUARY 22, 2024

In this blog, based on a webinar with SOAR and People.ai, learn why customer growth is critical in the current market and how your team can prioritize, plan, and execute […] The post 3 Steps to Drive Breakthrough Growth Within Your Account Base appeared first on SOAR Performance Group.

Prioritization 64

Prioritization Marketing Account Management Organization 64

SmartKarrot

FEBRUARY 2, 2022

“Customer success is about more than delivering service or support’.’ – Lincoln Murphy, Sixteen Ventures. Customer success has evolved with time, and 2021 has seen the world cope with COVID-19 and adapt with resilience and strength. The customer success function is relatively new in terms of its definition.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

Revegy

AUGUST 12, 2020

If you’re responsible for growing your company’s revenue, either through a sales or an account management role, the panic of deal slippage or limited revenue opportunities may feel unavoidable. To keep your goals on track and to uncover new opportunities, focus on establishing a customer-centric strategy.

Account Planning 69

Account Planning Account Management Stakeholders Client Development 69

Miller Heiman Group

SEPTEMBER 9, 2019

On the surface, the sales machine seems to be moving along for many organizations. For the third year in a row, sales organizations hit their revenue goals, according to the 2019 World-Class Sales Practices Study from CSO Insights. Register for the Webinar. Improving Sales Performance Success Requires More Than Processes.

Sales 52

Sales CRM Sales Analytics Decision-making 52

SmartKarrot

AUGUST 3, 2021

Role: Customer Success Director Location: Remote, Redwood City, CA, US Organization: Exo As a Customer Success Director, you will manage a team who nurture the overall customer relationship, establishing a trusted advisor-type relationship to ensure overall customer satisfaction.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JUNE 25, 2021

Operationalize the business processes to scale the Customer Success organization for significant growth. Drive continuous improvement programs and processes to meet customer satisfaction, develop new services opportunities. Maximize customer retention metrics.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

NOVEMBER 23, 2020

Role: Director of Customer Success – 100% remote Location: Remote, United Kingdom Organization: WORK180 As a director of Customer Success, you will identify and implement short and long-term strategies for client retention and growth. Works with the Account Managers to develop an overall account plan.

Customer Success 10

Customer Success Onboarding Account Management Leadership 10

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Consensus across research confirms: retaining existing customers costs 5 to 25 times less than acquiring new ones. Success lies in a tailored, strategic approach to customer success management.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Lead and mentor a team of passionate customer champions.

Customer Success 10

Customer Success Onboarding Account Management Innovation 10

SmartKarrot

AUGUST 18, 2020

Role: Customer Success Manager Location: Remote, US Organization: Planview, Inc. In this role, you will have to build strong, trusted and influential relationships with strategic customers. Role: Customer Success Manager Location: Newyork, US Organization: People.ai Apply here: [link].

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

DECEMBER 30, 2020

Role: Vice President of Customer Success – APAC region Location: Sydney, New South Wales, Australia Organization: Carter Murray As a Vice President of Customer Success, you will lead the Customer Success culture in the APAC region and be an advocate for the employee experience.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

SmartKarrot

JANUARY 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Community Brands As a Vice President of Customer Success, you will build, manage, support, and monitor the team within the organization. Serve as an advocate to the executive team for all things customers (e.g.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

Arpedio

JULY 11, 2022

Chet highlights two factors that play a key role in ensuring internal alignment across Sales, Marketing and Customer Success: (1) Make sure all departments are personally invested in reaching company goals , and (2) rethink how you pay your account executives. Often, the Customer Success culture lacks this.

B2B 52

B2B Account Management Customer Success Leadership 52

SmartKarrot

NOVEMBER 6, 2020

Role: Vice President of Customer Success Location: Remote, United States Organization: Lionbridge As a Vice President of Customer Success, you will develop and implement a strategic customer success program, increase wallet share, identify areas of opportunity to cross-sell and support new business growth.

Customer Success 8

Customer Success Onboarding Prioritization Communication 8

SBI

NOVEMBER 10, 2020

Ensure your sales, marketing, and customer success teams have a realistic view of the experience your buyers have today. Once you understand those things, you can begin crafting a value story relevant to your buyer and help them communicate the potential impact of your offering to others within their organization.

Account Planning 70

Account Planning Customer Experience Account Management Organization 70

Insightly

DECEMBER 2, 2021

This is especially useful during a sales blitz , an outbound sales campaign common with account-based marketing ( ABM ). A webinar can become a product tutorial. A trade show can be a way for a potential customer to meet your team. If your company is using account-based marketing, the buy-in of sales and marketing is crucial.

Marketing 98

Marketing Sales CRM Sales Management 98

Insightly

DECEMBER 2, 2021

This is especially useful during a sales blitz , an outbound sales campaign common with account-based marketing ( ABM ). A webinar can become a product tutorial. A trade show can be a way for a potential customer to meet your team. If your company is using account-based marketing, the buy-in of sales and marketing is crucial.

Marketing 95

Marketing Sales CRM Sales Management 95

Help Scout

MAY 12, 2021

To improve customer retention, first you must understand why your customers leave, and then how your customer service team can positively impact those reasons. To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them.

Finance 115

Finance Account Management Business Growth Communication 115

ClearPoint Strategy

DECEMBER 29, 2020

We paired each of the cohort members with mentors – passionate strategy experts from within our ClearPoint Community – and account managers from our incredible Customer Success team. We look forward to supporting each local government organization for years to come. The Results. Athens-Clarke County, GA.

Government 40

Government Management Customer Success Organization 40

SmartKarrot

JUNE 10, 2020

Before we begin on sharing resources on this customer success portal, here is a brief background I would like you to read. If you are a budding Customer Success Manager in a SaaS organization then we understand your challenges. This is one of the most followed blogs on Customer Success.

Customer Success 10

Customer Success Customer Experience Account Management Management 10

SmartKarrot

FEBRUARY 2, 2021

When it comes to customer success career paths, customer success manager stands doubtlessly on the top. With the rise of SaaS industry and most companies shifting their business model to subscription-based, the rise in customer success jobs is understandable. Customer Marketing.

Customer Success 8

Customer Success Marketing Management Software 8

SBI

MAY 7, 2019

In this new role, Sean is responsible for leveraging Cirrus Insight’s strong fundamentals to take it to the next level in terms of world-class sales enablement, enterprise-grade service, and individualized customer success. Resources All Awards & Recognition Blog Article Industry News Interview Video Video Reviews Webinars.

Account Planning 33

Account Planning Leadership Acquisition Customer Success 33

Account Management Skills

FEBRUARY 16, 2021

James Aldrich is a major account manager with over twenty years experience in both business development and account management in the software industry. Why business development and account management are similar roles. * Why business development and account management are similar roles. *

Account Management 52

Account Management Management Software Software 52

SBI

JULY 26, 2018

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. Nancy: What are the top 3 ways your solution changes the game for a sales organization? We call it Sales Tech Game Changers. This week I interview Orrin Broberg , President & CEO of Modus Engagement.

Procurement 38

Procurement Digital Transformation Sales Media 38

SBI

FEBRUARY 20, 2018

In this series, we ask Sales Tech Executives to describe how their solution can change a sales organization in a significant way. Nancy: What are the top 3 ways your solution changes the game for a sales organization? Fourth, this digital automation improves account management and customer satisfaction.

e-Learning 55

e-Learning Artificial Intelligence Digitalization Sales 55

SBI

SEPTEMBER 5, 2019

“Their technology and team strengthen Bigtincan’s ability to deliver a world-class experience for our end users including sales, field services and customer support technicians on the go.”. According to SiriusDecisions , investing in customer engagement and retention establishes a better path to growth and retention for customers.

Acquisition 27

Acquisition Account Planning B2C Banking 27

SBI

AUGUST 22, 2019

Chorus.ai ’s Recommendations highlights the most important calls and moments for each rep and manager to review, allowing everyone in the organization to benefit. Once a team has full visibility into thousands of customer interactions you are overwhelmed by the firehose of information. Account Planning. Industry News.

Account Planning 22

Account Planning Acquisition Meetings Sales Management 22

Arpedio

FEBRUARY 15, 2024

By focusing on building relationships and providing value throughout the pre-sales journey, businesses can create positive impressions that resonate with customers long after the initial purchase. This leads to higher customer satisfaction levels, increased brand loyalty, and a greater likelihood of repeat purchases and referrals.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SBI

MAY 16, 2019

“Upland’s awards for Qvidian and RO Innovation speak to our industry leadership and strengthen our stance that a proactive, customer-centric strategy dramatically improves outcomes. We look forward to further sharing our vision with customers across North America and EMEA via our Upland Sales Enablement Roadshow.”. Account Targeting.

Software 22

Software Software Account Planning Innovation 22

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. While it is essential to keep customers educated about product enhancements etc.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SBI

MAY 21, 2019

organizations wasted $30 billion on unused software over the course of four years. For sellers, lack of customization and legacy solutions leave them scrambling to find relevant content and value-based evidence to provide the personalized sales interactions that modern buyers require. Opportunity Management. Account Targeting.

Account Planning 30

Account Planning Sales Healthcare Account Management 30