Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

DemandFarm

AUGUST 31, 2023

In the business world, customer success management is no longer an afterthought; it’s a necessity. Success lies in a tailored, strategic approach to customer success management. One that leverages Key Account Management (KAM) principles to retain customers and transform them into brand advocates.

Key Account Management 52

Key Account Management Account Management Customer Success Management 52

Account Management Skills

MARCH 31, 2023

Tips: a) Attend “Introduction to AI for Marketers” live webinar on April 6th run by the Marketing AI Institute. As the author of the book “Marketing AI” Paul Roetzer says “AI won’t replace your job but people who don’t use AI will be replaced with people who do”. It’s free, informative and will give you a comprehensive overview.

Account Management 52

Account Management Procurement e-Learning Management 52

Strategic Account Management Association

AUGUST 24, 2021

Over the past 12 months, SAMA has established a knowledgeable point of view based on hundreds of webinars, the SAMA Experts Council and countless interviews with members. From all this, we stress tested long-held views about strategic account management. 5 General management skills. Panelists: the three experts of SAM.

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

DemandFarm

AUGUST 28, 2023

Join Joshua Gregg – President, Americas at DemandFarm , as he catches up with Maria Dominguez – PM Global Account Management, DHL , and Russ Sharer – CSO, Brooks Group , for an unfiltered conversation. It’s all about nurturing those high-impact relationships that could be the game-changers for your business.

Account Management 52

Account Management Digitalization Global Accounts Management 52

Red Star Kim

OCTOBER 16, 2023

Referrer Management – Capacity and Capability Capacity – Rational elements of referrer management Throughout the workshop we considered how leadership and organisation (rational activity) supports effective referrer management. Key processes Data is needed to drive key processes supporting referrer management. amongst us.

Management 130

Management Emotional Intelligence Onboarding Communication 130

SOAR Performance Group

AUGUST 5, 2023

[link] In 2023, Customer Success Managers are stuck between the often opposing priorities of customers and companies. Customers are scrutinizing budget, spend and value more than ever, while companies are prioritizing renewal […] The post Webinar: Key Skills CSM Teams Need to Succeed in 2023 appeared first on SOAR Performance Group.

Prioritization 52

Prioritization Customer Success Management Account Management 52

Account Management Skills

FEBRUARY 16, 2021

James Aldrich is a major account manager with over twenty years experience in both business development and account management in the software industry. Why business development and account management are similar roles. * Why business development and account management are similar roles. *

Account Management 52

Account Management Management Software Software 52

Mike Kunkle

NOVEMBER 21, 2023

Training and Education: Training programs for staff on system operation, maintenance, and best practices for air quality management. Air Quality Testing and Monitoring: Comprehensive testing and monitoring services to verify and maintain indoor air quality standards.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Strategic Account Management Association

SEPTEMBER 22, 2020

8 webinar, “The new health system supply chain mandate: What every SAM needs to know,” hosted by SAMA and presented by Advisory Board’s Brandi Greenberg. . As a strategic account manager (SAM), you know how important it is to speak your customers’ language and see the world through your customers’ eyes. Advisory Board.

Supply Chain 400

Supply Chain Artificial Intelligence Innovation Suppliers 400

Account Manager Tips

OCTOBER 6, 2022

When it comes to managing my time, sometimes it feels like I'm losing the battle, the war and maybe even the will to live. So I decided to share my favourite calendar management tips. Calendar management tools like Dotcal offer great free versions for scheduling meetings and integrations with Outlook, Gmail and more.

Management 246

Management Meetings Decision-making Brainstorming 246

Global Partners Training

JULY 15, 2018

Global Partners conducted a webinar on Strategic Account Management, which was attended by Account Managers from across a broad range of industries. Prior to the webinar we asked participants to identify their top challenges in making their SAM programs successful. As you can tell, we like to listen.

Account Management 52

Account Management Management Communication Decision-making 52

SOAR Performance Group

MAY 4, 2023

As we move through 2023, there are many forces making new customer acquisition a challenge: Frozen budgets More decision makers involved Higher scrutiny of new investments and suppliers As […] The post Webinar: Driving Breakthrough Growth Within the Customer Base appeared first on SOAR Performance Group.

Suppliers 52

Suppliers Acquisition Decision-making Account Management 52

Red Star Kim

FEBRUARY 1, 2024

At the end of January, I attended a PM Forum (with Icon and Managing Partners Forum ) webinar where Alastair Beddow | LinkedIn of Meridian West presented the latest international benchmark results. And Gen AI appears to dominate both management and MBD agendas.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Account Management Skills

MARCH 29, 2021

We discussed everything to do with account management, including why David thinks the account management role is the most difficult role in the whole agency. David has lots of high quality useful resources on his site including recordings of past webinars, his books and also you can sign up for his live events.

Account Management 40

Account Management Management Client Relationships Decision-making 40

Red Star Kim

SEPTEMBER 26, 2023

increasingly M&BD professionals play a part on the front line of client contact for example, as account managers) Client concentration? In this case, account managers liaise with the fee-earners. The growth of MarTech in professional services – an overview (kimtasso.com) Account management or project support?

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Strategic Account Management Association

MARCH 2, 2022

By Gordon Galzerano, Co-Founder and Managing Partner, Timberwilde Consulting Group. We have to manage stress differently, and we all have to be flexible. Research from Gallup shows that leaders and managers account for 70 percent of employee motivation and happiness. We have to build resiliency.

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

JUNE 16, 2022

The MBL workshop on Referrer and Intermediary Management earlier this week combined those in front-line fee-earning roles (e.g. employment and family solicitors) with those from marketing and business development in legal, tax, wealth management and property firms. content management, events etc) in which they should do so.

Management 130

Management Key Account Management Digitalization Communication 130

Account Management Skills

DECEMBER 5, 2022

This is part two of a two part episode about raising your account management game. So you want to raise your profile, or you’re not really sure what you can do to be more effective in your account management role. This is part two of a two part episode about raising your account management games.

Management 52

Management Account Management e-Learning Client Relationships 52

SmartKarrot

APRIL 13, 2023

In today’s economic environment, effective account management is essential for building and maintaining strong client relationships and achieving growth. From podcasts and webinars to blogs and social media posts, these influencers are using a range of channels to help other account managers learn, grow, and succeed.

Account Management 11

Account Management Key Account Management Management B2B 11

Mike Kunkle

MARCH 31, 2023

Sales Methodology Sales methodology refers to the overall approach that sellers use to engage with potential customers, manage the sales process, close opportunities, and manage accounts. It includes frameworks, models, steps, and techniques that sellers use to open and win an opportunity or manage an account.

Sales 217

Sales Interpersonal Skills Account Management Sales Training 217

Account Manager Tips

NOVEMBER 16, 2022

Use project management tools 9. Too many clients, not enough time Key account managers have a lot of clients. Use project management tools These platforms are perfect to collaborate asynchronously. Centralise all your client communication, account plans and related activities in one place. Use multiple channels 8.

Key Account Management 130

Key Account Management Account Management Procurement Communication 130

The Congruity Group

APRIL 11, 2022

After more than 40 years of driving sales and customer relationships at IBM, Denise made her way to the Strategic Account Management Association. At its core, SAMA is focused on sharing best practices for, you guessed it, Strategic Account Managers.

Account Management 52

Account Management Meetings Management Strategic Thinking 52

Account Manager Tips

OCTOBER 18, 2022

I've created a Telegram channel to keep you updated whenever there's a new podcast, webinar, blog post or YouTube video. It covers question types, styles, and specific things to ask about your client's organisation, targets, industry, supplier management, and what they think of you. Are you on Telegram? Guess what? The KAM Club.

Key Account Management 130

Key Account Management Suppliers Account Management Construction 130

Account Manager Tips

OCTOBER 12, 2022

I've created a Telegram channel to keep you updated whenever there's a new podcast, webinar, blog post or YouTube video. It covers question types, styles, and specific things to ask about your client's organisation, targets, industry, supplier management, and what they think of you. Are you on Telegram? Guess what? The KAM Club.

Key Account Management 130

Key Account Management Suppliers Account Management Management 130

Red Star Kim

SEPTEMBER 5, 2023

The colours worn by the facilitator may have an impact In webinars you’ll need more slides as people are wired to pay attention to “change” – use pictures or video rather than text Echoic memories are short – only holding about 3-4 seconds worth of information.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Mike Kunkle

FEBRUARY 5, 2023

Total Quality Management (TQM), Business Process Management (BPM), Six Sigma, and Lead Sigma are powerful methods for this sort of work. It’s also how I have applied systems thinking to The Building Blocks of Sales Enablement to deliver business impact (see this link for a webinar recap on the business impact topic).

B2B 198

B2B Sales Decision-making Negotiation 198

Red Star Kim

MARCH 16, 2023

We were joined by delegates from legal, accountancy and consultancy firms for PM Forum’s “Cross-selling and referrer management accelerator” workshop earlier in March. While we discussed various tools and methods to promote cross-selling and referral management, a key theme emerged around changing culture.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Account Manager Tips

NOVEMBER 27, 2020

Are you struggling for Christmas gift ideas for the key account manager in your life? If you want to show appreciation to a colleague or just treat yourself - there's something for everyone and every budget in this Christmas gift guide: key account management edition! Perfect for the coffee-loving key account manager.

Key Account Management 130

Key Account Management Account Management Digitalization Innovation 130

CMOE

MARCH 6, 2023

To be good leaders, managers must continuously foster a learning approach in themselves and their team members. s+b is a publication managed by member firms of the PwC Network. McKinsey & Company A global management consulting firm, McKinsey & Company is a trusted advisor to leading businesses, governments, and institutions.

Finance 98

Finance e-Learning Innovation Leadership 98

Account Management Skills

JULY 17, 2023

Roy Murphy from Synthetic is going to provide an update on the current AI landscape, how brands & agencies are using AI, ethical considerations and challenges and we’ll be sharing some specific use cases for account managers. So all of that to say, the idea of being an account manager was not on my radar whatsoever.

Account Management 52

Account Management Meetings Management Digitalization 52

Brightbridge Consulting

AUGUST 14, 2019

Critical Success Factors for Key Account Management. A Webinar Led by Alistair Taylor – Managing Partner at Brightbridge, with Diana Woodburn, Chairperson of the Association for Key Account Management. Now of course teamwork in key account management can be complicated.

Key Account Management 52

Key Account Management Suppliers Account Management Acquisition 52

Mike Kunkle

AUGUST 27, 2019

Sales onboarding for new sales reps and new or promoted sales managers. Ongoing competency development for sales and sales management. Management and leadership development. Developing general “success skills” or business skills (communication, problem-solving, organization/time management, decision making, etc.).

Sales 130

Sales Onboarding Leadership Sales Training 130

Insightly

MAY 13, 2021

At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers. Customer success managers can answer qualitative questions about customers to enhance your data. Create a stronger customer profile.

Customer Success 93

Customer Success Marketing Acquisition CRM 93

Revegy

AUGUST 31, 2023

In our most recent webinar, “Sales on the Move: Embracing Agility for a Changing Sales Journey,” Luiz Martins, the CMO of Revegy, dived into the evolving landscape of the sales journey.

Sales 64

Sales Account Management B2B Management 64

SOAR Performance Group

JANUARY 22, 2024

In this blog, based on a webinar with SOAR and People.ai, learn why customer growth is critical in the current market and how your team can prioritize, plan, and execute […] The post 3 Steps to Drive Breakthrough Growth Within Your Account Base appeared first on SOAR Performance Group.

Prioritization 64

Prioritization Marketing Account Management Organization 64

Mike Kunkle

JUNE 12, 2022

While I personally believe this is a time when well-managed, profitable firms should double-down on investing in their employees to gain competitive advantage in difficult times (I wrote about this recently on LinkedIn, as well ), I know that may not be possible for everyone. Can anything be moved to a self-service/e-commerce model?

Sales 130

Sales Decision-making Virtual Selling Remote Working 130