KAM With Passion

NOVEMBER 11, 2020

For example, suppliers of professional services (bookkeeping, corporate travel and accommodation, marketing & communications) leverage regular reviews with customers to share a precise picture of what has been delivered against the Service Level Agreement (SLA), discuss performance as well as encountered issues.

Key Account Management 130

Key Account Management Suppliers Account Management Account Planning 130

Hubspot Sales

MARCH 18, 2019

As professional services firm BTS points out , key account programs often lead to increased costs and lower margins. But if you use the right key account strategy, you'll reap greater sales volume and long-lasting strategic relationships. The Benefits of Key Account Management. Do you have the capacity?

Key Account Management 125

Key Account Management Account Management Management Account Strategy 125

DemandFarm

MAY 12, 2023

As the company expanded its operations, it had high hopes for continued growth in the global market. With a clear understanding of their global accounts and customized strategies tailored to each market, they would be able to overcome the challenges of cultural differences and local business practices.

Global Accounts 52

Global Accounts Account Management Management Logistics 52

Jermaine Edwards

JUNE 29, 2020

We all need to communicate with others. When we speak with anyone we can often miss something fundamental about this undervalued communication medium that has shaped the ideas of civilisations. At the beginning of your relationship, your particular contact has the role of a VP of sales, or VP of marketing. We have more access.

Communication 130

Communication Decision-making Finance Key Account Management 130

Arpedio

JANUARY 5, 2024

The Importance of a Strategic Account Plan in Sales A strategic account plan stands at the core of achieving exceptional sales performance and establishing continued customer retention. Let us delve into the specifics that underscore the potency of a carefully crafted account strategy. Quantify resource investment.

Account Planning 52

Account Planning Value Proposition Account Management Sales 52

Corporate Visions

JANUARY 23, 2020

But while you’re having a quarterly business review with your customer about utilization metrics and project status updates, that same customer’s name is moving through your competitor’s sales funnel—being targeted with marketing campaigns, discussed in sales forecasts, and being put through account strategy planning sheets.

Customer Success 120

Customer Success Decision-making Account Strategy Account Management 120

ProlifIQ

OCTOBER 4, 2023

This strategy forms the foundation of your approach to managing and developing relationships with your most important accounts. Customer Segmentation One of the first steps in crafting your account strategy is customer segmentation. This includes regular communication, trust-building, and understanding customer goals.

Account Management 52

Account Management Management Account Planning Key Account Management 52

ProlifIQ

NOVEMBER 9, 2022

According to Forrester, “While product and company messaging can be generic, your account strategy and go-to-market plans should be highly account-specific.” This should include a customer relationship management (CRM) system, an account planning tool , sales engagement software, or a marketing automation tool.

Leadership 52

Leadership Account Planning Sales Leadership Stakeholders 52

Jermaine Edwards

NOVEMBER 25, 2021

Failure to communicate with stakeholders for change management. COMMUNICATE. Communication Plan. To avoid lack of clarity, unnecessary time involved in gaining support, and other project problems that result from poor communication, it’s vital to create a communication plan. Such as marketing, operations or other?

Stakeholders 130

Stakeholders Decision-making Shareholders Key Account Management 130

Jermaine Edwards

MARCH 17, 2020

Its use was popularised in the field of marketing and spawned a new thought movement that inspired what is now used within the customer experience industry. Product innovation and new market access. How good are you at promoting internal collaboration and communication between customers? How good is your communication?

Customer Life Cycle 130

Customer Life Cycle Key Account Management Decision-making Innovation 130

Jermaine Edwards

APRIL 16, 2020

On March 1st, 2020 the world was hit with a global pandemic that literally transformed the way every business viewed themselves, their markets and their own position within them almost overnight. Rising costs and a heavily regulated market. After mergers in the 1960’s it was into markets like televisions, computers, plastics and so on.

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

ProlifIQ

JUNE 21, 2023

Strategic account management planning involves proactive and strategic thinking. It requires thorough analysis, research, and insights to identify the right accounts and formulate effective account management strategies. What are the key skills required for successful strategic account management?

Account Management 52

Account Management Management Account Planning Stakeholders 52

Miller Heiman Group

JANUARY 31, 2019

You should be aiming to develop and communicate a vision for the future of the account relationship with a genuine focus on demonstrable value. This account plan should also utilize whatever assets possible from marketing, implementation, customer support, product development and sales enablement, etc., Conclusion.

Account Planning 83

Account Planning Decision-making Account Strategy Prioritization 83

Corporate Visions

JANUARY 23, 2020

But while you’re having a quarterly business review with your customer about utilization metrics and project status updates, that same customer’s name is moving through your competitor’s sales funnel—being targeted with marketing campaigns, discussed in sales forecasts, and being put through account strategy planning sheets.

Customer Success 52

Customer Success Decision-making Account Strategy Account Management 52

DemandFarm

JULY 20, 2023

This information will help you understand your key accounts’ needs and how best you can meet them. You’ll also start to build relationships with your key accounts. This means communicating with them regularly and listening to their needs. The first step in this next phase is developing a customized account strategy.

Key Account Management 40

Key Account Management Account Management Meetings Account Strategy 40

SmartKarrot

MAY 4, 2023

Gain a thorough understanding of the goals and internal workings of the assigned accounts as you develop account level expertise. Maintain up-to-date knowledge of pertinent sector and account-related news, and incorporate it into your account strategy. Development of communication strategies.

Customer Success 19

Customer Success Leadership Account Strategy Onboarding 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Communicate with the product team to offer suggestions and sway changes to our product. Collaborate closely with marketing on the lead generation and communication activities needed in the market or region.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

Cosawi

DECEMBER 28, 2021

Stay informed on the account through an established strategic account process. Contribute to, and have accountability for, the account plan. Challenge account strategy and tactics. Participate in internal leadership and customer account meetings – and not only when “the house is on fire”.

Leadership 52

Leadership Co-Creation Account Management Decision-making 52

SmartKarrot

JANUARY 27, 2023

Effectively collaborate and communicate with Sales, Product Management, and Product Development teams. Develop and implement consistent processes and best practice strategies, policies, procedures, and goals. Facilitate a defined cadence of communication with key client stakeholders, serving as a point of escalation and accountability.

Customer Success 19

Customer Success Energy and Utilities Construction Stakeholders 19

SmartKarrot

FEBRUARY 9, 2023

Determine chances for growth by keeping an eye on consumer product usage, industry news and changes, and developing strategic account strategies with sales to expand to other teams. Establish quarterly business reviews (“QBRs”) to gauge the health of your customers, get feedback, and communicate planned product upgrades.

Customer Success 19

Customer Success Onboarding Customer Experience Finance 19

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.

Customer Success 19

Customer Success Advertising eCommerce Stakeholders 19

SmartKarrot

NOVEMBER 17, 2022

Closely collaborate with cross-functional teams (sales, marketing, product) to plan and deliver customer delight & account growth. Measure, track, analyze and report key account metrics. Analyzing industry and market trends. Map and benchmark competition and share best practices. Apply here: [link].

Customer Success 19

Customer Success Account Growth Customer Experience Account Planning 19

Jermaine Edwards

MAY 18, 2020

The commitment-trust theory of relationship marketing says that two fundamental factors, trust and commitment, must exist for a relationship to be successful. All of a sudden your communication goes down. Then first dive headline into Dr Amy Banks book Wired to connect. For more information read my article on trust.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

Jermaine Edwards

MAY 18, 2020

The commitment-trust theory of relationship marketing says that two fundamental factors, trust and commitment, must exist for a relationship to be successful. All of a sudden your communication goes down. Then first dive headline into Dr Amy Banks book Wired to connect. For more information read my article on trust.

Key Account Management 130

Key Account Management Account Management Decision-making Leadership 130

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Onboarding Government Leadership 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Be the customer advocate and drive market requirements into product strategy.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

MAY 30, 2023

You have knowledge of account management or customer satisfaction, are focused on business, and you have a thorough knowledge of account planning, have a background in sales, and are capable of creating an account strategy from beginning. Develop and put into action growth strategies for our elite portfolio firms.

Customer Success 19

Customer Success Emotional Intelligence Stakeholders Negotiation 19

SmartKarrot

MARCH 30, 2023

Role: Senior Customer Success Manager Location: United States (Remote) Organization: Talentify.io As a Senior Customer Success Manager you’ll be focusing on a certain set of accounts and fostering and sustaining relationships with important stakeholders. Direct the customer success teams with visible, daily business leadership.

Customer Success 15

Customer Success Advertising eCommerce Stakeholders 15

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Client Relationships Facilitation Account Strategy 19

SmartKarrot

APRIL 18, 2022

Client Success Manager, you will handle a portfolio of enterprise merchant accounts to develop strategic, long-term business relationships. Deliver a proactive customer strategy to drive merchant adoption, satisfaction, and revenue growth. Promote marketing and optimization strategies with the merchant partners.

Customer Success 19

Customer Success Advertising Finance Account Strategy 19

SmartKarrot

AUGUST 10, 2021

Communicate issues to the engineers but also communicate with customers in human words. Build a deep understanding of what the community wants, spot trends, and help prioritize the customers’ feature requests for the engineering team. Identify and forecast risk as well as growth opportunities within portfolio.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

SmartKarrot

JANUARY 21, 2022

Enable the customer success team to have the proper marketing and design resources necessary to build client-facing collateral and end-user training materials. Create and execute a talent strategy that recruits, onboards, and develops diverse talent. Monitoring client communication channels and proactively assisting customers.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

SmartKarrot

AUGUST 24, 2022

Apply here: [link] Role: Director of Customer Success Location: Boston, MA, US Organization: Fidelity Investments As a Director of Customer Success, you will work cross-functionally to align and execute against an account strategy for each customer. Manage the post-sale relationship of Catchlight B2B accounts.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

NOVEMBER 29, 2021

Forecast accurately and communicate clearly to senior leadership. Develop and execute on account strategies for mid-market accounts while working alongside Sales to deliver positive outcomes for clients. Build trust and create meaningful relationships among champions and key executives within each account.

Customer Success 19

Customer Success Government Account Strategy Customer Value 19

SmartKarrot

OCTOBER 17, 2022

Identifying new and innovative opportunities and insights that can be leveraged to expand each organizational account can be extremely overwhelming, especially with rapid technological advancements and increasing market competition. However, account mining can be extremely useful for helping your business accelerate growth.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

SmartKarrot

AUGUST 24, 2021

Apply here: [link] Role: Director, Customer Success Location: Arlington, VA, US Organization: Axios As a Director of Customer Success, you will collaborate with cross-functional stakeholders across product, tech, operations and marketing to operationalize customer support and renewal strategy. with the Product & Tech teams.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19