SmartKarrot

SEPTEMBER 1, 2021

Role: Associate Director, Customer Success Location: London, England, United Kingdom Organization: Labcorp Drug Development As an Associate Director of Customer Success, you will develop and deploy a compelling vision and strategy for customer experience across the Clinical Trial Testing Solutions (CTTS) division.

Customer Success 19

Customer Success Advertising Onboarding Customer Experience 19

Engage Selling

APRIL 23, 2013

It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. It’s how the customer perceived what they did that counts. Customer success is about controlling the customer’s perception.

Customer Success 78

Customer Success Insurance Retail Advertising 78

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

DECEMBER 10, 2021

Role: Director – Customer Success Location: Nashville, TN, US (On-site) Organization: Rain Instant Pay As a Director of Customer Success, you will support the growth of the organization by recruiting, hiring, training, and coaching top talent Customer Success Managers.

Customer Success 19

Customer Success Advertising Account Planning Stakeholders 19

SmartKarrot

DECEMBER 16, 2021

Role: Vice President of Customer Success Location: Alpharetta, GA, US (Hybrid) Organization: Bakkt As a Vice President of Customer Success, you will set the overall vision and strategic plan for the Customer Success organization, focusing on increasing product adoption, leading a positive customer experience, and driving growth.

Customer Success 19

Customer Success Onboarding Advertising Negotiation 19

Engage Selling

APRIL 23, 2013

It means that in some, maybe many of those cases, the employees involved actually treated the customers fairly, courteously and tried to do the best they could. It’s how the customer perceived what they did that counts. Customer success is about controlling the customer’s perception.

Customer Success 67

Customer Success Insurance Retail Advertising 67

SmartKarrot

OCTOBER 5, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Firstup As a Vice President of Customer Success, you will create a vision and strategic plan for leading Customer Success teams by delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Co-Creation Innovation Advertising 19

SmartKarrot

SEPTEMBER 23, 2021

Apply here: [link] Role: Customer Success Manager – Ohio Location: Remote, Ohio, United States Organization: Project Lead The Way As a Customer Success Manager, you will demonstrate a passion for working with customers, helping them execute on success. Apply here: [link].

Customer Success 19

Customer Success Publishing Onboarding Leadership 19

Arpedio

FEBRUARY 26, 2024

Multi-Channel Engagement Implement a multi-channel approach to engage with key stakeholders across various platforms, including email, social media, and targeted advertising. Once high-value accounts are identified, the next step is to build cross-functional teams comprising members from sales, marketing, and customer success departments.

Advertising 52

Advertising Sales CRM Media 52

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. What Is An Ethical Dilemma? Sign up for our newsletter. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

JULY 5, 2021

Role: Director, Customer Success (Federal) Location: Arlington, VA, US Organization: Decision Lens As a Director of Customer Success, you will manage the Federal customer success team through recognition, training, mentoring, feedback and goal-setting.

Customer Success 10

Customer Success Advertising Stakeholders Prioritization 10

SmartKarrot

JUNE 21, 2021

Role: Director of Customer Success, eCommerce Location: Remote, United States Organization: Quotient Technology Inc. As a Director of Customer Success, you will lead, enable and empower a geographically dispersed team of Customer Success, eCommerce professionals resulting in superior customer experiences.

Customer Success 10

Customer Success eCommerce Value Proposition Advertising 10

SmartKarrot

MARCH 19, 2021

Role: Director of Customer Success Location: Salt Lake City, UT, US Organization: SmithRx As a Director of Customer Success, you will lead the Customer Success and Implementation teams. You will be accountable for customer satisfaction and retention of book of business.

Customer Success 10

Customer Success Advertising Stakeholders Client Relationships 10

SmartKarrot

JANUARY 18, 2021

Role: Director of Customer Success Location: New York, NY, US Organization: BetterCloud As a Director of Customer Success, you will increase renewal rates and reduce churn. Influence future lifetime value through higher product adoption, customer satisfaction, and overall health.

Customer Success 10

Customer Success Advertising Onboarding Stakeholders 10

SmartKarrot

JULY 30, 2021

Role: Customer Success Director Location: Remote, Boulder, CO, US Organization: arturo.ai As a Customer Success Director, you will manage all customer engagement activities, with a focus on enablement and adoption, facilitated by a strong relationship-building, product and industry knowledge, planning and execution.

Customer Success 10

Customer Success Onboarding eCommerce Government 10

SmartKarrot

MARCH 25, 2021

Role: Vice President, Customer Success- Telecommunications Location: New York, NY, US Organization: Rokt As a Vice President of Customer Success, you will be responsible for revenue growth and retention rates of the Telecommunications partners and advertisers. Manage the team of Customer Success Reps.

Customer Success 10

Customer Success Telecommunications Value Proposition Stakeholders 10

SmartKarrot

MAY 13, 2021

Role: Director, Customer Success Location: New York, NY, US Organization: LeagueApps As a Director of Customer Success, you will own and deliver on key activation, churn and retention/growth metrics for your portfolio of customers. Lead and scale a team of high-performing Customer Success Managers.

Customer Success 10

Customer Success Facilitation Stakeholders Prioritization 10

SmartKarrot

FEBRUARY 4, 2022

This is the reason most of the growing SaaS businesses are turning towards Customer Success Managers (CSMs). Before jumping on the topic of the importance of Customer Success Managers (CSMs) in the SaaS World, let us first understand Customer Success and the importance of Customer Success in SaaS businesses briefly.

Customer Success 10

Customer Success Management Advertising Customer Experience 10

Insightly

APRIL 4, 2023

Whether you own a business, or you’re working in marketing or in a customer success or support role, you know the importance of having great customer relationships. Customer life cycle management has become increasingly important for businesses to stay competitive and retain customers.

Customer Life Cycle 52

Customer Life Cycle CRM Manufacturing Advertising 52

SmartKarrot

MARCH 31, 2022

Well, that is how startups and SaaS companies feel when they do not take customer success seriously. To grow a SaaS company, it is important to communicate and engage with customers as much as possible. Customer success needs to curate a good customer experience to retain customers for a long-term commitment.

Customer Success 10

Customer Success Communication Media Advertising 10

SmartKarrot

JULY 22, 2020

SaaS companies deploy customer success to help their customers achieve value from their product. As long as they are able to provide value to the customers, they would remain loyal to the brand. You have to measure right customer success KPIs to ensure those values are being delivered from your product.

Customer Success 11

Customer Success Investors Advertising Acquisition 11

Hubspot Sales

JULY 6, 2021

As CRO is a senior role, those baseline qualifications can be coupled with any of the following: Significant years of experience (7-10+) in roles related to revenue operations, like customer success, marketing, sales, or product development. An understanding of customer needs. Tech and product savviness. A “builder” mindset.

Decision-making 124

Decision-making Value Proposition Stakeholders Advertising 124

Envisio

NOVEMBER 17, 2023

We’ve pulled 25 practical, proven tips and tricks from our customer success team and our client base to come up with a comprehensive list of ideas for how to successfully launch, promote, and get engagement for your dashboard. If possible, coordinate with your customer success manager!

Media 52

Media Stakeholders Digitalization Customer Success 52

Zendesk

APRIL 18, 2023

Touchpoints influence customer perception and also present opportunities to improve customer service. Customer service touchpoints are significant for any business. Examples of other touchpoints may include: Advertisements Website Live chat Phone call Email Social media 3.

Customer Experience 98

Customer Experience Advertising Media Brainstorming 98

Nutshell

MARCH 30, 2020

Nutshell’s BOUNDLESS 2020 virtual event was packed with valuable insights from top professionals in the fields of sales, marketing, customer support, and customer success. CPC Ads: “Any type of CPC advertising like Facebook and Google ads will work. But how many of them are full of your customers?

Marketing 71

Marketing Advertising e-Learning Acquisition 71

SalesPop

MARCH 25, 2021

If your product requires advertising or salespeople to sell it, it’s not good enough. Bubble-area* advertising was obviously wasteful. Interestingly, the role of bringing additional value to the customer, in B2B SaaS, is given over to yet another role, outside of sales: the customer success manager. Building Trust.

Account Management 98

Account Management Management B2B Advertising 98

SmartKarrot

OCTOBER 31, 2022

The customer success/account management industry is constantly evolving, but one main thing that has not changed is the need for personalized recommendations for clients. The Augmented Intelligence(AI) Framework is a framework that helps you identify and understand what is essential to your customers. Accountability.

Account Management 10

Account Management Customer Success Management Artificial Intelligence 10

Insightly

JUNE 14, 2023

How can any advertiser reasonably expect to break through that noise? Brands like Amazon and Netflix that have spent considerable time and resources to deliver a deeply personalized customer experience have reset expectations in a significant way. There are more ways that marketing and customer success are related.

Marketing 98

Marketing CRM Customer Experience Media 98

Nutshell

JULY 22, 2020

By uniting marketing, sales, and customer success teams, companies are able to better serve their audience, which builds momentum and generates both repeat sales and new customers via word-of-mouth marketing. But once momentum is built, this kind of contraption is able to perpetuate its own motion and spin by itself.

Marketing 119

Marketing Co-Creation Customer Experience Advertising 119

SmartKarrot

MAY 31, 2022

Role: VP, Customer Success (Remote) Location: Remote, Chicago, IL, US Organization: Sales Talent Agency, Inc. As a VP of Customer Success, you will be responsible for driving success outcomes across the entire customer journey; including implementation, support, operations, and renewals.

Customer Success 3

Customer Success Advertising Onboarding Account Strategy 3

Outbound Engine

DECEMBER 4, 2019

That’s where paid advertisements and boosted posts can help level the playing field. If you need a quick guide to the world of “play to play” social advertising, these links are a great place to start: Facebook ads. Boost Your Social Media Content. Social media algorithms are constantly evolving. Twitter ads. LinkedIn ads.

Small Business 145

Small Business Marketing B2C Media 145

Outbound Engine

SEPTEMBER 30, 2019

If you’re a current Social Ads customer and you want to see if conversion ads are a good fit for your business, schedule an appointment with a Customer Success team member today. If you’re new to social media advertising and want to learn more, schedule a demo with a product specialist.

Advertising 42

Advertising Media Customer Success 42

Arpedio

JUNE 15, 2023

Efficient Collaboration : Account-based selling technologies foster seamless collaboration between sales, marketing, and customer success teams. By aligning efforts across departments, you create a unified customer experience and avoid duplication of efforts.

Artificial Intelligence 52

Artificial Intelligence Prioritization Decision-making Advertising 52

Nutshell

JANUARY 30, 2020

Tracking the effectiveness of landing pages, web forms, and the quality of their leads allows marketers to make budgetary decisions related to their advertising and marketing channels. An up-to-date timeline will contain tons of data about your customers, including who’s using your products and to which extent.

CRM 155

CRM Marketing Decision-making Advertising 155

SmartKarrot

JULY 20, 2022

Role: Customer Success Director, Brands Location: New York, NY, US Organization: LiveRamp As a Customer Success Director, you will assist the clients with day-to-day management and troubleshooting for the largest and most strategic enterprise brand partners. Craft & execute against growth plans for customers.

Customer Success 3

Customer Success Stakeholders Finance Advertising 3

SmartKarrot

MAY 25, 2022

Apply here: [link] Role: Director, Customer Success Location: Remote, Los Angeles, CA, US Organization: Pacvue As a Director of Customer Success, you will build, manage, coach, and lead the Customer Success team for Pacvue Advertising. Document customer success actions and discussions.

Customer Success 3

Customer Success Logistics Onboarding Advertising 3

SmartKarrot

MAY 24, 2022

Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. Monitoring customers’ key performance metrics and taking necessary actions to improve them.

Customer Success 3

Customer Success Strategic Thinking Advertising Stakeholders 3