Remove 2021-employee-experience-trends-report
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International Marketing Benchmark 2024 from Meridian West – AI dominates the agenda

Red Star Kim

And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response. And I suspect that increased use of Gen AI for copy and content will exacerbate the trend.

Marketing 130
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Early Applications for Using ChatGPT as a Content Creation Aid

Strategic Communications

Multiple Use Cases We’ve only experimented with ChatGPT a little bit at this point, but based on this early experience we’ve found some of the most useful applications in our work to be: Creating outlines. For evergreen topics though, like managing employees, providing good customer service, etc., Editing content.

B2B 52
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10 Trends – Annual International Marketing Benchmark by PM Forum and Meridian West

Red Star Kim

34% Employee turnover. Client Experience (CX) and thought leadership remain top business development priorities. Priority activities were ranked as follows: Making improvements to client service/experience. in 2021 and 11.2% Many more firms expect to report publicly on this during 2023. 43% Fee pressures.

Marketing 130
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Agile employee surveys – the right question at the right time

MDI Training

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer.

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Referrer Management – Capacity and Capability

Red Star Kim

While the delegates had some exciting mountain climbing, sailing and diving adventures to report – they observed that often their people focused on digital events and tended to be “chained to desk ”. This had been exacerbated by Covid and working from home practices. Referrer management activities were varied and sometimes creative.

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Customer service definition, skills, and important principles for 2021

Zendesk

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. The pandemic has also underscored the importance of empathy in the customer service experience. Customer service books.

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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

Evaluate a company in minutes with information on its financials, transaction history and employees. Our Product | Beauhurst Crunchbase – High growth startups and industry trends Find Next Investment – Crunchbase DataGardener – All companies in the UK (from Companies House). 800,000 global company profiles and 15,000 reports.