Red Star Kim

FEBRUARY 1, 2024

The panel discussion that followed commented on: huge pockets of difference in sentiment, lots of unknowns across the board, the need for martech to be used beyond the MBD team, the need for everyone to skill up and the need for a cross-functional approach to AI during the ideation and experimentation phases.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Zendesk

JUNE 28, 2023

Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown.

Customer Experience 96

Customer Experience 96

MDI Training

DECEMBER 4, 2023

AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools Let’s also take a closer look at Ai vs. human – Who has more charisma in today’s world? Click below to access our AI-generated version of this blog article! I also see great potential for AI in self-study, such as online learning.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Insightly

MAY 21, 2024

AI is the next big revolution. Human knowledge plus the efficiency of AI will help us yield more results faster across all industries. This is why Insightly is excited to share with you the ways that users of the Insightly platform will soon see AI show up and their fingertips. What is generative AI?

Artificial Intelligence 52

Artificial Intelligence CRM Marketing Media 52

PandaDoc

SEPTEMBER 2, 2020

We’ve reached out to influencers and compiled a list of the industry’s leading blogs below. Adaptive Business Blog. Connect2Sell is an award-winning blog that regularly shares tips and techniques to connect with buyers and make the sale. Sales Management Blog. ” As a modern digital magazine, Sales POP!

Sales Management 98

Sales Management Management Sales Publishing 98

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. When you go up to the counter, a barista greets you and asks if you want your usual order. CRM Tips and Tricks 1.

CRM 90

CRM Artificial Intelligence Customer Success Decision-making 90

Zendesk

JANUARY 17, 2024

And as Zendesk’s Joey Edwards-Lebair explains in this latest episode of Conversations with Zendesk, businesses and their customers are entering the era of intelligent CX. While AI is a massive part of this evolution, it’s not the only part. AI might have struck that first chord, but the melody is really made up of so much more.”

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MDI Training

JANUARY 29, 2024

AI in Leadership – The Ethical Dimension Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! While artificial intelligence (AI) is advancing rapidly and can perform many tasks, certain leadership competencies are likely to remain essential. 8 Eternally Human Leadership Competencies Do you prefer to listen to this article? Eternally human.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Interpersonal Skills 52

MDI Training

NOVEMBER 14, 2023

Our collaboration with the MDI AI co-trainer “AICo” represents an exciting step in this direction. This ongoing experiment allows us to explore the role of artificial intelligence in leadership development and understand its impact on our participants. What exactly is and does an AI Co-Trainer?

Leadership 105

Leadership Artificial Intelligence Digital Transformation Digitalization 105

Hubspot Sales

JULY 7, 2023

As technology advances and becomes more accessible, businesses are leveraging artificial intelligence (AI) to improve their sales processes. AI has the potential to revolutionize the way sales teams operate, giving them valuable insights and predictive analytics to drive more revenue. Are sales teams investing in AI?

Artificial Intelligence 118

Artificial Intelligence Emotional Intelligence Sales Decision-making 118

Customer Think

MAY 13, 2024

Customer experience is currently undergoing a massive phase of transformation. Just a quick scan through your favorite news site will bring up stories of brands across all verticals grappling with how to transform their businesses through AI and automation — without inadvertently angering or frustrating their customers.

Customer Experience 62

Customer Experience 62

Nutshell

MAY 11, 2023

It seems everywhere you turn these days, you hear something about artificial intelligence (AI)—how it’s disrupting industries, helping people be more efficient, and sometimes causing controversies. You might be wondering, can you use AI for sales? AI is one of the latest technologies that’s making a big impact on the world of sales.

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Customer Think

MAY 7, 2024

Today’s post, which I wrote for NICE, covers the power of artificial intelligence when it comes to delivering a great customer experience. In today’s fast-paced and highly competitive business landscape, designing and delivering an exceptional customer experience is crucial for building brand loyalty and driving growth.

Customer Experience 76

Customer Experience Artificial Intelligence 76

MDI Training

JANUARY 29, 2024

Can AI Support EI Development For Leaders? Click below to access our AI-generated version of this blog article! Personalized coaching and feedback: AI-driven platforms can provide personalized coaching to leaders based on their specific strengths and weaknesses in emotional intelligence.

Emotional Intelligence 52

Emotional Intelligence Artificial Intelligence Digital Transformation Leadership 52

MDI Training

MARCH 4, 2024

Click below to access our AI speech-generated audio. Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article?

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Zendesk

NOVEMBER 1, 2023

More than ever, IT leaders are experiencing a greater level of responsibility: from taking charge of data security to implementing AI, these technology professionals play an increasingly vital role in how CX is delivered to customers. There’s definitely a dependency happening that they are interrelated.

Manufacturing 75

Manufacturing Leadership Customer Experience 75

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. Companies need to be transparent about their use of AI and disclose when AI is making decisions,” Kingsley said.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59

MDI Training

JANUARY 24, 2024

AI Co-Trainer in MDI Management Development Do you prefer to listen to this article? Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Enjoy reading!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. In Member Services, the employee experience is the most important part of the customer experience,” he said. “I’m

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Sales Gravy

MAY 2, 2024

Building Trust: Trust is foundational in sales, emphasized through understanding customer needs and proving reliable over transactions. The Importance of Asking the Right Questions: Effective questioning is vital to uncover the real needs and challenges of customers, which guides them towards the right solutions.

Sales 83

Sales Stakeholders Meetings Marketing 83

Arpedio

APRIL 11, 2024

Introduction to AI in Sales In the dynamic landscape of modern sales, Artificial Intelligence (AI) is revolutionizing traditional approaches and unlocking unprecedented opportunities for growth and efficiency. Let’s delve into the world of AI and discover how it’s reshaping the sales landscape. What is AI for Sales?

Artificial Intelligence 52

Artificial Intelligence Prioritization Sales Innovation 52

Hubspot Sales

APRIL 25, 2023

Since December 2022, interest in the search term “AI tools” has skyrocketed by 292% in the U.S. Now Google, HubSpot , and Microsoft are racing to develop their own versions of AI chat tools to compete with ChatGPT. Here's the burning question: Does AI have a place in sales, and how does it affect our current sales processes?

Sales 105

Sales Emotional Intelligence CRM Decision-making 105

MDI Training

OCTOBER 3, 2023

Click below to access our AI speech-generated audio. Read this blog post to learn about their experiences and get inspired! At the various evening events, it was possible to make valuable contacts in a relaxed atmosphere and to benefit from the experiences of others.

Digital Transformation 69

Digital Transformation Leadership Artificial Intelligence Digitalization 69

MDI Training

MARCH 29, 2024

Click below to access our AI-generated audio version: Successful Team Building for Boehringer Ingelheim RCV In the interview with our MDI trainer and partner, Anita Berger On June 29, 2023, around 85 participants gathered at the Casino Baden to participate in a team-building event for Boehringer Ingelheim RCV under the management of Csilla Ponner.

Digital Transformation 52

Digital Transformation Leadership Onboarding Artificial Intelligence 52

Customer Think

DECEMBER 21, 2023

In the realm of artificial intelligence (AI), Large Language Models (LLMs) have emerged as game-changers, wielding a profound impact on how businesses interact with and enhance the experiences of their customers. Understanding the Rise of Large Language Models: […]

Customer Experience 113

Customer Experience Artificial Intelligence 113

Arpedio

FEBRUARY 19, 2024

In today’s fast-paced and competitive business environment, staying ahead of the curve requires embracing innovative technologies that enhance efficiency, productivity, and customer engagement. One such technology that has revolutionized sales practices is Artificial Intelligence (AI).

Artificial Intelligence 52

Artificial Intelligence Sales Government Decision-making 52

Red Star Kim

JUNE 7, 2023

I was delighted to return to Dublin to lead an in person training workshop for PM Forum Ireland on “ Being more strategic” with delegates from law, accountancy and consultancy firms. We considered strategic thinking, business strategy and marketing and business development strategy. Being more strategic – Case studies and insights.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Customer Think

JANUARY 30, 2024

AI will impact Customer Experience (CX) in 2024 in at least three different ways. First, the call center will be transformed as AI plays a larger role in solving customer demands. And third, AI will impact the shopping experience, giving CX teams […]

Customer Experience 70

Customer Experience 70

MDI Training

MARCH 14, 2024

Click below to access our AI speech-generated audio. In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. Another customer decided to reduce the number of office buildings to 60%. Purpose – Why Hybrid is more than a Buzzword Prefer to listen to the article? Enjoy reading!

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Customer Think

APRIL 15, 2024

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement. Communication is one of the most overlooked components of the customer experience.

Communication 67

Communication Customer Experience 67

Customer Think

MAY 7, 2024

The event was attended by around 1,600 customers, partners and analysts. It was about Zendesk’s strategy, which revolves around – no surprise here – AI to deliver better customer experiences. As […]

Customer Experience 62

Customer Experience 62

Hubspot Sales

NOVEMBER 28, 2023

Poor Customer Experiences If your customer hasn’t had a top-notch experience with your brand and company throughout the customer journey, sales can be left with a more challenging task when closing a deal. What makes things tricky for sales is if the customer journey preceding sales isn’t what it should be.

Negotiation 104

Negotiation Sales Leadership CRM 104

Nutshell

DECEMBER 7, 2023

Artificial intelligence (AI) continually improves all aspects of online operations. From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. One popular tool to use is AI chatbots. A search engine chatbot will help you get more out of your research experience.

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

Arpedio

NOVEMBER 6, 2023

Future trends in account-based selling Explore the ARPEDIO platform ← Back to blog Staying ahead of the curve is crucial for success in the world of sales and marketing. In this blog post, we will explore the emerging trends that are set to redefine the landscape of account-based selling.

Artificial Intelligence 52

Artificial Intelligence Decision-making Client Relationships Media 52

Zendesk

NOVEMBER 29, 2023

As the manager of customer success for the world’s largest professional networking platform, LinkedIn , Erika Tabacniks knows a thing or two about the importance of work-life balance in ensuring team success. And in order to navigate the complexities of customer success, one must cultivate meaningful relationships on their teams.

Customer Success 52

Customer Success Management Customer Experience Communication 52