Red Star Kim

MARCH 4, 2024

Reasons your line manager is a micro-managing control freak (focus on your line manager) Your line manager is using situational leadership Line managers can lead their teams in a number of ways – depending on the situation or task and the skills/experience of the people that work for them. It takes two to tango! They are learning. Be patient.

Management 147

Management Communication Leadership Digitalization 147

Arpedio

MARCH 6, 2024

In this blog post, we’ll delve into the intricacies of account management and explore key techniques for mastering this essential aspect of business operations. Book demo Key Principles of Effective Account Management Communication Effective communication lies at the heart of successful account management.

Account Management 52

Account Management Management Prioritization Client Relationships 52

PandaDoc

APRIL 8, 2024

This is done by forming a team of stakeholders and decision-makers, establishing approval workflows, and effectively integrating automation tools. Their cross-functional expertise enables them to create proposals tailored to customers’ needs. For that, the team employs surveys and checklists to gather feedback from their clientele.

Negotiation 52

Negotiation Sales Stakeholders Digitalization 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Vantage Partners

SEPTEMBER 12, 2023

Today’s leaders need to approach leadership on multiple levels — namely, as leaders of themselves, of their teams, and of the business. Through the integration of these three dimensions, leaders have the foundation to successfully thrive amidst uncertainty and complexity and drive their teams and the organization forward.

Leadership 83

Leadership Emotional Intelligence Suppliers Stakeholders 83

Red Star Kim

JUNE 16, 2022

This prompted a host of discussions on engagement, internal communication, stakeholder buy-in, organisational culture and changing behaviour. Cher’s Believe and cross-selling. See also: Internal communication – Why, how and what (kimtasso.com). Referrals – The role of internal communications (kimtasso.com).

Management 130

Management Key Account Management Digitalization Communication 130

Brooks Group

APRIL 9, 2024

But with the right skills and tactics, sales leaders can equip their teams to overcome challenges and win these deals. Department heads: Leaders of specific departments or teams who are accountable for the success of the purchased solution in their areas. Help bridge any gaps in understanding or perspective among committee members.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Mike Kunkle

AUGUST 8, 2023

Solution: To overcome this barrier, sales leaders must champion a culture of cross-functional collaboration. It’s how we can break down the walls that hinder communication and cooperation between departments, to foster a shared vision, common goals, and open channels for knowledge exchange.

Sales 188

Sales Prioritization Innovation Leadership 188

Planview

MAY 26, 2023

The big idea associated with this blog series is improving your odds of making a transformation stick. You’ll learn five critical roles for advancing organizational change and techniques to enable clear, unified communication. Put another way, it means they attended, with clear intention, to “the people side of change.”

Organization 52

Organization Stakeholders Communication Logistics 52

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount. This approach builds trust and fosters long-term relationships.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Red Star Kim

SEPTEMBER 29, 2023

The session comprises three elements: marketing and business development fundamentals, practical marketing communication and business development skills and growing your career. There were some common threads demonstrating the huge contribution these varied individuals make to their teams. How do you measure up?

Marketing 130

Marketing Stakeholders Digitalization Communication 130

Red Star Kim

SEPTEMBER 26, 2023

The emotions of the management team leading the change. Naturally it is important that the leadership team communicates the rationale for the change. Build enthusiasm for a joint vision of the future Promote dialogue Too often change communications are one-way. Yet communication needs to be two-way. From the top.

Management 113

Management Co-Creation Communication Leadership 113

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. Your customer service team and your sales team both serve the same purpose: to support customers and improve the bottom line. All too often, these different divisions work separately, with little to no communication. You’ve got to keep plugging when you work in sales.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Sales Outcomes

JANUARY 15, 2024

S ample of Ad-Hoc Marketing Execution: The sales team decides to target accounts in an underpenetrated and lucrative segment in the finance sector. Marketing has initiatives to support growth in the finance sector, but they aren’t aware of the sales team’s targeting initiative. Develop a shared vision.

Marketing 52

Marketing Finance Stakeholders Prioritization 52

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. In this blog post, we’ll delve deeper into the importance of account management software and how it can revolutionize your business.

Account Management 52

Account Management Software Software Management 52

QYMATIX

MARCH 12, 2024

AI-based assistants for wholesale deliver specific recommendations from predictive sales software to the sales team. That includes Cross-selling predictions, customer churn predictions, and pricing predictions. That includes Cross-selling predictions, customer churn predictions, and pricing predictions.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Red Star Kim

FEBRUARY 1, 2024

The panel discussion that followed commented on: huge pockets of difference in sentiment, lots of unknowns across the board, the need for martech to be used beyond the MBD team, the need for everyone to skill up and the need for a cross-functional approach to AI during the ideation and experimentation phases.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). White Space Analysis Discover upsell and cross-sell opportunities in Salesforce.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Brooks Group

AUGUST 8, 2023

The DISC personality assessment has become a popular tool for understanding behavior and communication styles. For sales teams, understanding each sales professional’s personality can help align strengths and weaknesses to create a high-performing sales force. How does DISC help sales professionals?

Sales Management 71

Sales Management Management Sales Sales Training 71

Arpedio

OCTOBER 17, 2023

How to build a winning account management team Account Management Software ← Back to blog A winning account management team can be your secret weapon to supercharge your company’s growth and customer satisfaction. These teams not only safeguard and nurture vital client relationships but also drive revenue and stability.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Vantage Partners

SEPTEMBER 12, 2023

Today’s leaders need to approach leadership on multiple levels — namely, as leaders of themselves, of their teams, and of the business. Through the integration of these three dimensions, leaders have the foundation to successfully thrive amidst uncertainty and complexity and drive their teams and the organization forward.

Leadership 64

Leadership Emotional Intelligence Suppliers Stakeholders 64

Red Star Kim

APRIL 17, 2023

Delegates were from legal, accountancy and insolvency firms – both M&BD teams and fee-earners. Some were also noting personality types to help with matching their team members. Delegates acknowledged cross-selling happened in their firms, but they all indicated that it could be more effective if systematic.

Management 130

Management Manufacturing Client Relationships Facilitation 130

Red Star Kim

DECEMBER 2, 2022

Many management teams I speak to express a desire for their M&BD Execs to be more proactive – which takes time, tact and the confidence to think ahead and adopt a more advisory approach. Delegate – Identify which tasks could be delegated and particularly to those outside the M&BD team. What stops us being proactive?

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

Red Star Kim

NOVEMBER 1, 2023

The culture and rewards systems sometimes worked against integrated client teams. Digital environment – Where people buy people, the challenge of forging strong personal relationships becomes more acute when most communications are managed through digital channels. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Arpedio

FEBRUARY 26, 2024

If you find yourself in a competitive business landscape, then you probably also know that sales teams are constantly on the lookout for innovative strategies to enhance their effectiveness and drive revenue growth. Tailor your communication strategy based on the preferences of each account, ensuring a seamless and integrated experience.

Advertising 52

Advertising Sales CRM Media 52

Insightly

SEPTEMBER 28, 2021

This is part 2 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. In part 1 of this customer service blog series, we discussed five important skills for building great relationships. How does communication break down across departments?

Remote Working 98

Remote Working Prioritization Communication Stakeholders 98

Arpedio

FEBRUARY 27, 2024

In this blog post, we will delve into the principles, strategies, and benefits of relationship selling, exploring how it can drive sustainable business growth and foster enduring customer relationships. The Role of Trust and Communication in Relationship Selling At the heart of relationship selling lies trust and effective communication.

Prioritization 52

Prioritization Communication Software Software 52

Hubspot Sales

NOVEMBER 22, 2023

In this blog post, we'll highlight CRM tips to help you elevate your customer relationships and drive business success, including advice from HubSpot experts who've used their CRM to help business thrive. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 91

CRM Artificial Intelligence Customer Success Decision-making 91

Showpad

JANUARY 8, 2021

Yes, in the area of enablement services (all content, training and coaching services and related tools your enablement team provides for your specific target audiences), many organizations are on the right track by providing these services in a digital way. Additionally, sales enablement teams will also have to adjust.

Virtual Selling 144

Virtual Selling Finance Digitalization Digital Transformation 144

QYMATIX

MARCH 12, 2024

AI-based assistants for wholesale deliver specific recommendations from predictive sales software to the sales team. That includes Cross-selling predictions, customer churn predictions, and pricing predictions. That includes Cross-selling predictions, customer churn predictions, and pricing predictions.

Artificial Intelligence 40

Artificial Intelligence B2B Logistics Sales Analytics 40

Insightly

APRIL 28, 2021

Over the past year, marketing teams have become increasingly remote, asynchronous, and autonomous. As marketing functions have increased their scope of responsibility, teams have become fragmented. Now, even a small startup marketing team might consist of: A marketing director. Communication is splintered.

Management 84

Management Remote Working Onboarding Software 84

Hubspot Sales

JUNE 30, 2020

Here on the HubSpot blog, we’ve published several posts outlining ways sales and marketing organizations can work better together. Essentially, sales and marketing alignment comes down to communication between those two separate functions. Sales and Marketing Alignment vs. Revenue Operations. Do you notice anything missing there?

B2B 140

B2B Publishing Organization Communication 140

Showpad

DECEMBER 16, 2021

The pandemic also showed us how important it is to make sure that the sales team finds what they need easily, and more importantly, that they have engaging ways to talk to their customers. Where is your team’s focus when it comes to supporting sales in this new virtual world of selling? Yes, you heard that right.

Value Proposition 52

Value Proposition Account Management Decision-making Digitalization 52

Red Star Kim

OCTOBER 24, 2022

There were equal numbers of delegates from law and accountancy firms who had various roles: business development, pitching, key client management, cross-selling and external referrer programmes. The need for marketing teams to consider how research, content and events supported fee-earners throughout the sales cycle was explored.

Meetings 100

Meetings Value Proposition Key Account Management Account Management 100

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But to reach the next level candidates must learn to recalibrate to a definition of success based on the team’s collective performance.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Apptivo

JUNE 27, 2023

In this blog, wе’ll explore thе kеy principlеs of CRM, their importance in gainful customer relations, and thе strategies and tеchniquеs that businеssеs can adopt to improvе customеr intеractions. That rеquirеs a cross-functional approach, whеrе different teams work togеthеr to dеlivеr a unified customеr еxpеriеncе.

Business Growth 52

Business Growth CRM Communication Organization 52