Remove customer-service-burnout
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What are the Top Challenges Facing CROs and Sales Leaders?

Upland

While not impervious, focusing on relationships with customers is going to be a big trend for CROs moving forward into the next decade. Attracting and retaining talent in an ever evolving, new world Attracting talent has always been difficult, especially attracting the kind of top talent that organizations need to survive and thrive.

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How companies can bolster the well-being of their support teams with Tade Anzalone at Calm

Zendesk

As any support team manager can attest to, the deleterious effects of stress and burnout have very real consequences for customer service teams. As senior manager of customer experience at the mindfulness app, Anzalone has more than a decade of experience in the customer support space.

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How to Support Customer Service Agents in Times of Stress

Customer Think

Working in customer service is one of the most stressful jobs you can have, so it’s no wonder that so many customer service agents eventually have to deal with burnout. How can you support your customer service team in these times of heightened stress? Provide […]

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When Business Is Slow, It's Time to Work on These 13 Things

Hubspot Sales

Caroline Forsey, a staff writer for the HubSpot Marketing Blog, says "Your marketing and sales teams need to be in tight alignment because your buyer needs to be communicated with, and sold to, wherever and whenever she wants. Avoid burnout. If you find that some sales reps are experiencing burnout, work with them to fix the issue.

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Getting Capacity Planning Right: Aligning Resources to Meet Demand

Planview

But most organizations lack basic resourcing capacity, and plans are often approved before resource capacity is evaluated, resulting in missed objectives and employee burnout due to overutilization. Some teams, such as capacity planning for services, need to review and adjust weekly and keep an eye on the pipeline.

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B2B Prospecting: The 11 Best Methods You Should Be Leveraging

Hubspot Sales

Understand your ideal customer profile — inside and out. It often involves extensive outreach, thorough research, plenty of rejection, and potential frustration and burnout. If it has a blog, get an idea of the content it posts — and be mindful of elements like the tone it's written in. Maintain a presence in LinkedIn groups.

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7 Benefits of Connected Services Organizations

Planview

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.