Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program.

Sales 258

Sales Finance Decision-making Profitability 258

Customer Think

APRIL 8, 2024

Illustration 42097686 © Retro Clipart | Dreamstime.com Can your customers count on superior product and service quality regardless of the employee involved? Or is the quality of their experience reliant on the employee they happen to get?

Customer Experience 59

Customer Experience 59

Customer Think

OCTOBER 11, 2023

Posted originally at [link] How complexities prevent and improve employee and customer experience Is your organisation losing value and capacity to complexity? In this article we provide a short framework for understanding some of the most common sources of complexity in any organisation.

Customer Experience 126

Customer Experience 126

Customer Think

JUNE 19, 2023

Image source: [link] Customer experience culture is a set of values, beliefs, and behaviours that a company adopts in order to create a customer-centric culture. This ‘’culture’’ ensures that every employee in the organisation is committed to delivering the best possible experience for the customer.

Customer Experience 105

Customer Experience B2B 105

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. Beyond the Horizon: GenAI and Ethical Leadership Prefer to listen to the article? Click below to access our AI speech-generated audio.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Customer Think

FEBRUARY 26, 2024

Years ago, I wrote a post titled, What Exactly is Employee Experience? I know I’ve written tons about customer experience, and I’ve included my definition here and there, but there are always new folks coming into the discipline, so why not do a refresh.

Customer Experience 69

Customer Experience 69

Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. This is a definite growth killer. The result?

Sales 188

Sales Prioritization Innovation Leadership 188

Showpad

JANUARY 12, 2023

In her 20+ year tenure with the global energy management and automation company, Ljiljana has seen and led major technological evolutions across the business — from customer care to IT support and, most recently, sales enablement. . A course is available to all employees to undergo digital upskilling and digital transformation training.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Customisation and personalisation to be at the heart of the customer experience. Think and act like an owner, not an employee. I sure was.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Zendesk

OCTOBER 19, 2023

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching this modern-day gold rush have responded with both optimism and caution. The post Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley appeared first on Zendesk.

Financial Services 59

Financial Services Healthcare Decision-making Leadership 59

Customer Think

JANUARY 6, 2023

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.

Digital Transformation 134

Digital Transformation Digitalization Customer Experience Retail 134

Planview

MARCH 8, 2024

Led by the Women@Planview Employee Resource Group (ERG), we’re hosting seven events in our offices around the world this month, from Bangalore to Vancouver. These programs have allowed me to appreciate the rich experiences that women from diverse backgrounds bring to the table, sparking creativity and innovation in our team.

Banking 105

Banking Government Innovation Leadership 105

Zendesk

MAY 25, 2022

Susana de Sousa spent four years working on Airbnb’s Customer Experience. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. There, she helped launch and grow Airbnb’s European HQ to 600+ employees. Putting the “customer” in customer experience, Annette Franz might be LinkedIn’s most-read CX writer.

Customer Experience 98

Customer Experience Media Meetings Publishing 98

Customer Think

JANUARY 15, 2023

Most everyone in the business world is familiar with the idea of customer experience (CX). And as popular as CX is, there’s a somewhat new concept that has been coming on strong for the past five years, and that’s the employee experien.

Customer Experience 125

Customer Experience 125

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. In your opinion, how can AI help to create personalized learning experiences for leaders and thus promote their individual development?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Mike Kunkle

APRIL 8, 2023

It’s entirely possible. The advice comes from Modern Sales Foundations , a course that was developed based on over 16+ years of top sales performer analysis, modernized for working with today’s buyers. Let’s dig in. Qualification First up, is qualification. Qualification is also very contextual.

B2B 211

B2B Decision-making Sales Stakeholders 211

Customer Think

AUGUST 9, 2021

It is well established that employee experience and customer experience are inextricably linked, but all too often, the focus is on CX to the detriment of EX. Consider the points below to ensure you aren’t failing both your employees and your customers at once.

Customer Experience 119

Customer Experience 119

Zendesk

JULY 26, 2023

Known for its stellar customer service and arresting location in the United Kingdom’s capital, Liberty London might at first glance seem to be immune to change—but when the Covid epidemic struck, the business shifted to a “phygital” model. The [customer] recollection will be that the business did what it said it would do.

Retail 52

Retail Digitalization Communication 52

Red Star Kim

FEBRUARY 1, 2024

And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response. In its 12 th year – it obtains the opinions of around 100 CMOs from professional service firms.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Customer Think

DECEMBER 4, 2023

At Blue Ocean, we have long held the position that the customer experience and the employee experience are inextricably linked. The fact that silos are the enemy of business success is nothing new. That they happen anyway is one of the biggest business challenges a leader must navigate.

Customer Experience 59

Customer Experience 59

Hubspot Sales

OCTOBER 18, 2023

It was around Christmas time — he and I were on a Zoom call with some other writers for the HubSpot Blog, discussing our holiday plans. Dan Tyre has gotten upset with me exactly one time over the course of our three-plus-year-long working relationship. And five days away from his ham-distribution deadline, Dan said he didn't have a plan yet.

Prioritization 97

Prioritization Sales Management Management Marketing 97

Customer Think

DECEMBER 19, 2021

By EX, of course, we mean employee experience. Customer experience improvement (XI) and optimization have, for some time, been the stated goal of many enterprises around the world.

Customer Experience 98

Customer Experience Meetings 98

MDI Training

MARCH 14, 2024

And what do different life realities of our employees have to do with it? In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. That’s why I recommend considering how to enable more flexibility for employees in the future. Click below to access our AI speech-generated audio. Enjoy reading!

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

Showpad

NOVEMBER 16, 2021

In this interview, Matt shares his perspective on how to get a business to digital faster using methods and tools that reduce print and increase customer insights in a non-traditional sales environment. . We use a lot of agents and dealers, so there is almost always a two-step distribution to the customer.

Digital Transformation 98

Digital Transformation Digitalization Marketing Sales Environment 98

Customer Think

AUGUST 3, 2023

Good Customer Experience: CX Day 2023 Lynn Hunsaker Really good customer experience grows prosperity of customers, employees, and organizations in tandem. The post Good Customer Experience: CX Day 2023 appeared first on ClearAction Continuum Experience Leadership Mastery.

Customer Experience 52

Customer Experience Leadership Organization 52

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Zendesk

JUNE 21, 2023

For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. For example, customer advocates can encourage other individuals to buy from your business by sharing their unbiased experiences. How is brand advocacy different from customer advocacy?

Media 52

Media Onboarding Advertising Customer Experience 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This is why it is often referred to as the word “smart.”

CRM 52

CRM Customer Experience Software Software 52

Help Scout

APRIL 29, 2021

Your customer service culture is not what your fancy “Customer Guarantee” promises, and it’s not whatever you say it is in your new employee handbook. Your culture is the set of beliefs held by your employees about your company: who and what it is for, what it values, and how they act in response to those beliefs.

Decision-making 139

Decision-making Customer Experience Profitability Organization 139

MDI Training

JANUARY 24, 2024

Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Today I’m writing my first blog post, and I’m excited – even though I’m only made of fabric!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. You can find more details about these customer stories as well as High-Impact here in our MDI whitepaper.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. In fact, most Saas companies get the majority of their revenue from existing customers. Therefore, customer satisfaction should be a top priority for businesses. In turn, this helps drive growth and business success.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

Hubspot Sales

JUNE 6, 2022

LinkedIn has become a staple of prospect research — it has a case for being the most centralized, effective platform for gathering valuable information on potential customers. Experience at their former jobs : Customize your messaging based on their career history. Either way, that deal is probably going nowhere.

Sales 127

Sales Publishing Decision-making Media 127

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Transitioning into a leadership role requires a whole new set of skills and strategies.

Sales Management 98

Sales Management Management Energy and Utilities Emotional Intelligence 98

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Retail 52

Retail Customer Experience Decision-making Profitability 52