Arpedio

JANUARY 5, 2024

In an evolving business landscape where customer demands are as diverse as they are complex, implementing effectual customer retention strategies demands an in-depth understanding of these pivotal roles.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

ProlifIQ

APRIL 12, 2024

By offering customers additional products or services that complement their original purchases, you can increase the revenue earned per customer, improve customer lifetime value, drive higher profit margins, and strengthen customer relationships. Build bundles and packages for major regions/verticals.

CRM 52

CRM Prioritization Profitability Business Growth 52

SmartKarrot

MARCH 9, 2021

Customer experience is a growing discipline and has become more important than ever. Good customer service is important for businesses to not lose customers or gain a bad reputation. Customer experience is essential for any business. Jeff Bezos. “We Jeanne Bliss. Annette Franz.

Customer Experience 19

Customer Experience CXM Customer Success Internet 19

Arpedio

FEBRUARY 14, 2024

By implementing strategic account planning , businesses can gain a deeper understanding of their customers’ needs, set clear objectives, and develop effective strategies to meet those objectives. This not only helps in retaining the customer but also enables businesses to increase their share of wallet and drive revenue growth.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Arpedio

FEBRUARY 14, 2024

By implementing strategic account planning , businesses can gain a deeper understanding of their customers’ needs, set clear objectives, and develop effective strategies to meet those objectives. This not only helps in retaining the customer but also enables businesses to increase their share of wallet and drive revenue growth.

Account Planning 52

Account Planning Account Management Value Proposition Stakeholders 52

Hubspot Sales

AUGUST 17, 2020

There is an infinite number of ways to engage with and sell to customers. While many companies are hyper-focused on making the sale, building lasting relationships with customers is an essential aspect of achieving sustainable business growth. This is where account development becomes a helpful function.

Account Development 95

Account Development Management Advertising Profitability 95

Brooks Group

MARCH 27, 2023

Further, alignment to optimizing the customer experience, compensating employees, automating processes, and analyzing and reporting performance metrics leads to true cohesion. Sales operations and sales management are two different aspects of a business. So, does your business require both?

Sales 52

Sales Advertising Sales Training Profitability 52

Arpedio

FEBRUARY 14, 2024

While these terms are sometimes used interchangeably, they actually have distinct differences and play unique roles within an organization. Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships.

Account Management 52

Account Management Management Sales Client Relationships 52

Arpedio

MARCH 18, 2024

To navigate this pathway successfully, a business must be deliberate and meticulous in planning its initial steps. This entails identifying lucrative opportunities, targeting an initial area of market presence, and ensuring that the entire organization is aligned and geared towards this strategic expansion.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Nutshell

MARCH 18, 2024

In short, increased adoption rates can impact business growth and profitability significantly. Place less strain on tech support: With improved adoption and increased experience using the software, your team will be less reliant on tech support for assistance with using their CRM.

CRM 71

CRM Software Software Decision-making 71

Arpedio

FEBRUARY 22, 2024

Handling Price Negotiations Price negotiations are an inherent part of the sales process, and in value selling, it’s essential to strike a balance between delivering value to the customer and ensuring profitability for your business.

Value Selling 52

Value Selling Value Proposition Negotiation Prioritization 52

Insightly

SEPTEMBER 27, 2023

CRM extends beyond merely tracking transactions; it involves leveraging technology to gather valuable insights about customers’ preferences and behaviors, enabling businesses to anticipate their needs better. CRM allows organizations to implement targeted marketing campaigns catering to individual clients’ interests.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

CRM extends beyond merely tracking transactions; it involves leveraging technology to gather valuable insights about customers’ preferences and behaviors, enabling businesses to anticipate their needs better. CRM allows organizations to implement targeted marketing campaigns catering to individual clients’ interests.

CRM 52

CRM Onboarding Brainstorming Software 52

Tidio

FEBRUARY 26, 2021

The best customer retention software on the market. Looking for other business growth strategies? Customer Retention Definition. Customer retention refers to activities and actions companies and organizations take to reduce the number of customer defections. Provide Easy and Fast Returns Policies.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Arpedio

FEBRUARY 14, 2024

Conducting thorough market research and understanding the unique needs and preferences of the target audience allows businesses to customize their offerings accordingly. This approach not only enhances the relevance of the product or service but also improves customer satisfaction and ultimately drives business growth.

Supply Chain 52

Supply Chain Decision-making Government Marketing 52

Arpedio

FEBRUARY 27, 2024

As businesses strive to differentiate themselves and establish long-term success, the concept of relationship selling has emerged as a critical component of sales excellence. At its core, it prioritizes building meaningful connections and fostering trust with customers. What is Relationship Selling?

Prioritization 52

Prioritization Communication Software Software 52

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate the identification of references and customer stories.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

Zendesk

FEBRUARY 7, 2022

Customer support definition. What’s the difference between customer support and customer service? Why is customer support important for business growth? Customer support strategies. Examples of good customer support. The keys to a successful customer support team. Customer service.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52

SmartKarrot

SEPTEMBER 21, 2020

Customer focus service can be a competitive advantage if you have the right mindset. It is more of a culture that you need to ingrain in your organization so that all units perform accordingly. So how does the customer focus impact your business? How does it drive business growth? More profit.

Business Growth 10

Business Growth Profitability Customer Experience Customer Success 10

SmartKarrot

APRIL 14, 2021

Role: VP, Customer Success – NW Market Location: Seattle, WA, US Organization: Certus As a VP of Customer Success, you will develop plans and strategies for developing business and achieving the company’s sales goals in the NW market. Create a culture of success and ongoing business and goal achievement.

Customer Success 10

Customer Success Customer Experience Leadership Onboarding 10

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. You gain from organic promotions.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

NOVEMBER 10, 2020

There was a time when large organizations were built solely depending upon the product-centric approaches. But as the customers have evolved, companies are slowly shifting towards a customer-centric approach. Product centric vs customer centric approach is the biggest dilemma that modern companies find themselves dealing with.

Business Growth 21

Business Growth Customer Success Innovation Profitability 21

SmartKarrot

JANUARY 5, 2021

A Customer Success expert, speaker, and a published author, Dave is known for his remarkable expertise in supporting B2B SaaS companies and developing their Customer Success capabilities. He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. ,

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

JULY 13, 2020

Role: Customer Success Manager Location: Texas, US Organization: Illusive Networks In this role, you’ll have to own and manage customer relationships, ensuring customer delight and communicating the value of the product to drive deeper and build strong engagement. Adapt sales strategies to meet customer needs.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

NOVEMBER 12, 2020

Now businesses have various opportunities that can be used towards generating customer revenue. Customers’ preferences have also expanded from the core product to the vast parameters that define their relationship with the brand. And customer experience is one such parameter that we have covered in many of our blogs.

Acquisition 10

Acquisition Profitability Customer Experience Business Growth 10

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

JANUARY 5, 2022

She’s been on the Top 100 Customer Success Strategists list since 2013, which is a testament to her contributions and dedication to the CS space. Kristi is a pioneer in scaling and transforming customer success organizations at hyper-growth B2B SaaS companies. She’s the Founder and CEO of Customer Bliss.

Customer Success 23

Customer Success Co-Creation Investors Emotional Intelligence 23

Arpedio

MARCH 5, 2024

In this comprehensive guide, we’ll delve into the world of account management solutions, exploring what they entail, why they matter, and how they can benefit your organization. Furthermore, effective account management is crucial for driving growth and profitability. What are Account Management Solutions?

Account Management 52

Account Management Management Client Relationships Facilitation 52

SuperOffice

FEBRUARY 21, 2022

With the rise of CRM solutions, a quality system can work wonders for business profitability. In this article I’d like to discuss: the reasons why organizations fail to use their toolkits effectively; the main goals of Customer Experience (CX) teams this year; insights into your customers’ expectations, and more.

CRM 84

CRM Customer Experience Prioritization Decision-making 84

SmartKarrot

JUNE 1, 2020

3 Customer Experience. As a CSM, it is your prime responsibility to ensure that customers are having a great experience with your service. Make sure that customers are able to reach the help desk without any frustration. Your product should reduce their business cost of whatever objective they are using it.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

JULY 10, 2020

In most of the growing companies, their focus gets limited to creating a great product and acquiring new customers. While these are no doubt essential for any business growth, if your area of observation doesn’t extend further, it will sabotage your business. 4 Bad Customer Experience.

Acquisition 10

Acquisition Customer Experience Decision-making Customer Success 10

Insightly

SEPTEMBER 19, 2023

However, the role of CRM in business strategy doesn’t end with customer interaction management — it also plays a crucial part in driving the overall growth and profitability of a business. Using custom fields or custom objects can personalize the CRM to your business.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

However, the role of CRM in business strategy doesn’t end with customer interaction management — it also plays a crucial part in driving the overall growth and profitability of a business. Using custom fields or custom objects can personalize the CRM to your business.

CRM 52

CRM Insurance Healthcare Manufacturing 52

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

AUGUST 2, 2023

Customer Success (CS) that focuses on boosting customer retention, loyalty, and overall business growth is a very important function for any customer-centric business. In fact, it is essential for sustainable growth and long-term success for any business across industries.

Customer Success 10

Customer Success Onboarding Business Growth Profitability 10

SmartKarrot

APRIL 24, 2020

What is Customer Segmentation in SaaS? In B2B businesses, we often use the 80-20 rule that says, 80% of the profits are incurred from 20% of the customers. This is the foundation of customer segmentation in SaaS. As a SaaS business, you’d have often tried to make your service ‘good for everyone’.

B2C 12

B2C Customer Success B2B Profitability 12