Remove company sustainability
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Leading & Sustaining a Hyper-Growth Company

Sales Gravy

On this episode of the Sales Gravy Podcast, Jeb Blount sits down with KaTom CEO Patricia Bible to discuss what it takes to lead and sustain a hyper-growth company. Her ability to navigate through grief and lead the company forward is a powerful narrative of leadership in the face of adversity.

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Why Is Customer Churn Persistently High Regardless of Companies’ Sustained Efforts?

Customer Think

As shown in the image below, one of the major reasons why customers leave the company turns out to be poor customer service. Regardless of their relentless efforts, brands across industries suffer from churn problems in today’s competitive world. What is wrong with customer service today?

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CEOs Discuss: Top-Line Growth and Opportunities in 2024

SBI Growth

Good CEOs plan to create value for the quarter; great CEOs create sustainable models for the years to come. For many companies, it is top-line growth that sets the precedent for growth projections in 2024. And crucially, what should leaders do to keep their growth sustainable?

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Rethinking Enablement for the Future: The Power of Commercial Effectiveness Integration

Mike Kunkle

It shifts the focus from “revenue enablement” (which – I’m sorry – is internal, seller- and company-centric) to the broader functions of the commercial organization, in a more buyer- and customer-centric paradigm. Organizational structures with functions or departments vary widely based on industry, company size, and maturity level.

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Why Should We Lead More Sustainably?

MDI Training

Why Should We Lead More Sustainably? It is hard to imagine most companies today without the concept of “ sustainable leadership.” In this article, you will learn what exactly is meant by Sustainable Leadership and how we at MDI are doing our part. What is Sustainable Leadership?

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7 Best Practices to Build a Customer Experience Strategy at Scale

Customer Think

The only true and sustainable competitive advantage brands have today is the customer experience. As a result, more and more companies are slowly getting […]

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Driving Excellent CX: The Inside-Out Approach

Customer Think

Progressive organizations prioritize a systematic approach, investing in core CX competencies that deliver sustainable value for all stakeholders – customers, the business, and employees. Companies that embrace a customer-centric approach start by deeply understanding customer needs and perceptions.