SmartKarrot

AUGUST 24, 2022

Creating a success plan in partnership with your customer, onboarding, training, driving platform utilization, conducting routine business reviews, orchestrating resources aligned to driving customer value. Work with Marketing to identify and convert successful customers into advocates.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

FEBRUARY 20, 2023

Through customer interaction, inventive problem-solving, and excellent internal coordination with our Customer Onboarding team, empower the team to identify and successfully address accounts with low uptake. To produce impact and results, collaborate cross-functionally with GTM, product, and marketing.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

DECEMBER 2, 2021

Develop innovative programs to drive customer value and positive customer experiences. Drive alignment with Sales, Product, and Marketing with a focus on healthy collaboration and emphasis on long-term customer health and retention. Build deep product and industry knowledge.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

MAY 17, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Timescale As a Director of Customer Success, you will identify and implement strategic and tactical methods that constantly improve customer experience. Operationalize this strategy leading a global team of customer success professionals.

Customer Success 19

Customer Success Key Account Management Stakeholders Negotiation 19

SmartKarrot

DECEMBER 20, 2023

Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

DECEMBER 20, 2023

Our discussion revolves around the dynamic changes witnessed within Chili Piper and the broader industry, focusing on strategies that can impact businesses positively and elevate customer relationships. Hyper-Focus on NRR in the Face of Market Consolidation The latter half of 2022 has been marked by market volatility and consolidation.

Customer Success 10

Customer Success Innovation Decision-making Onboarding 10

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

AUGUST 2, 2022

Apply here: [link] Role: Senior Director, Customer Success Location: Remote, United States Organization: Paper As a Senior Director of Customer Success, you will set the overall vision & strategy for the Customer Success team. Drive the understanding of customer health in collaboration with the data team.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

JULY 15, 2021

Provide leadership and direction to a high-performance customer experience team. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Building intradepartmental processes that improve efficiency and customer value.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

Nutshell

JANUARY 14, 2020

The SaaS industry has different selling techniques , key metrics , and sales process activities compared to the ones you’d encouter while selling a tangible physical product or a more traditional service like a marketing consultation package. Director of Sales & Onboarding at Unbounce. “It’s

Sales 127

Sales Software Software CRM 127

SmartKarrot

JUNE 11, 2021

To stay abreast with emerging trends, developments, and information you need to continue professional development with customer success trainings and certifications. These customer success certifications can give immense value and create an edge in the complex market. There are four levels in the course-.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

APRIL 19, 2021

Role: Director, Customer Experience (CX) Location: Austin, TX, US Organization: Dover Fueling Solutions As a Director of Customer Experience, you will conduct market research and competitive analysis to develop a CX strategy and initiatives roadmap that drives differentiation.

Customer Success 10

Customer Success Customer Experience Stakeholders Negotiation 10

SmartKarrot

MAY 28, 2021

Customer success is made of value both monetized and non-monetized. Monetized value is when you deliver more than the client expects. Non-monetized value is when the client is not only happy with the product but also the customer experience. The need for customer success in service companies-.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

MAY 19, 2022

Oversee client onboarding and implementation process including product, channel and partner activation, campaign launches and ad-hoc projects. Provide status updates for all outstanding issues, manage customer expectations, keeping clients satisfied and expectations realistic.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

JUNE 1, 2020

Your main aim is to maintain active relationships with client accounts through regular and consistent engagement, demonstrating deep market knowledge and programmatic expertise. Your role is to proactively identify trends with Customer in region and methods to improve Customer Experience.

Customer Success 10

Customer Success Onboarding Finance Customer Value 10

SmartKarrot

JULY 27, 2021

Identify and help build out vital collateral for retention and onboarding. Apply here: [link] Role: VP/Head of Customer Success Location: Burlingame, CA, US Organization: Focal Systems As a VP/Head of Customer Success, you will plan, monitor, and analyze key metrics for the utilization and performance of our system within installed stores.

Customer Success 10

Customer Success Supply Chain Onboarding Stakeholders 10

SmartKarrot

MAY 4, 2021

It is more of a personal guide for customers. A CS manager is an important part of the customer experience and digital engagement. High-touch customer success teams manage huge accounts with significant revenue. To make sure customers feel seen, they need to be segmented. Like what you are reading?

Customer Success 11

Customer Success Onboarding Decision-making Customer Experience 11

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

NOVEMBER 27, 2020

Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Collaborate closely with Sales to achieve a seamless, effortless customer experience. Apply here: [link].

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

JUNE 16, 2021

Define and drive the ideal customer experience in close partnership with senior leadership across Services, Product, Marketing and Sales. Increase overall customer lifetime value through higher product adoption, usage, customer satisfaction and overall health scores.

Customer Success 10

Customer Success Facilitation Account Planning Customer Experience 10

SmartKarrot

MAY 23, 2022

Customer success is pivotal to company success. Customer education is a profit center and needs to be taken seriously to add value to the organization. Customer education programs are courses that onboard, retain, and engage customers with the customer. It is earning value from customer value.

Profitability 10

Profitability Customer Success Onboarding Retail 10

SmartKarrot

JULY 1, 2021

Hire, develop and retain a high-performing CS team across all target customers globally. Partner with internal product and marketing executives to develop and implement strategies to enhance the customer experience and enable the voice of the customer and expansion programs. Coach customers to be product experts.

Customer Success 10

Customer Success Account Planning Customer Experience Stakeholders 10

SmartKarrot

JUNE 1, 2020

The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business. In a 2017 market research, Gartner predicted that the traditional enterprise application software industry is estimated to generate an annual revenue of around $300 Billion. 1 Customer Onboarding.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Rand Fishkin, Co-founder and CEO, SparkToro.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

MARCH 29, 2022

Customer-centricity. Another reason for the transformation is the company-wide adoption of a customer-focused mindset. This has led to an enhanced performance by all teams- marketing, product, sales, customer success, and technology. How to Increase Revenue through Customer Success? Product Adoption.

Customer Success 10

Customer Success Value Proposition Artificial Intelligence Onboarding 10

SmartKarrot

APRIL 22, 2021

This led to companies understanding that CS can be a profit center when value realisation is achieved by clients. A traditional approach of CS does not recognise customer growth and customer value. This led to customer issues not being addressed in the long run. The three objectives of customer success are-.

Profitability 10

Profitability Customer Success Onboarding Customer Knowledge 10

Apptivo

APRIL 19, 2022

Customer support is a wide range of services that businesses offer to the customers to help them resolve their issues with regard to the product offerings. Depending on each industry and business type, the range of services for customer support might quite vary. Increased WOM Marketing. Gain competitive advantage.

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

SmartKarrot

NOVEMBER 11, 2020

In order to stay in business with you for the long term, the customer has to constantly realize the value of your product. It is the job of a customer success manager to constantly demonstrate how your product is adding business value to the customer. Customers often pay for the perceived value of the product.

Customer Value 10

Customer Value Value Proposition Customer Experience Customer Success 10

Zendesk

APRIL 14, 2022

Considering that the sales industry has been around since humans invented currency, two and a half decades is not a long time on the market in sales years. And when CRM software is underutilized, companies can lose customers to improper follow-ups and poor customer experience. This is why the CRM manager is critical.

CRM 52

CRM Management Software Software 52

SmartKarrot

JULY 22, 2022

Work closely with leadership in Customer Marketing, Account Management, and Implementation to deliver value across the customer lifecycle and proactively tackle bottlenecks to customer value realization. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 3

Customer Success e-Learning Stakeholders Onboarding 3

Help Scout

JULY 20, 2021

Instead of focusing on the most cost-effective, accessible, or speedy method of supporting a customer, customer-oriented teams and companies are so aligned with customer needs that their customer experience feels effortless and incredible. Apple Apple preemptively understands customer needs and builds for them.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

SmartKarrot

APRIL 23, 2020

Customer Success vs Customer Experience: The Difference Between the Journey and the Destination : Customer experience concentrates on touchpoints, while customer success focuses on the end game. Two Customer-Centric Approaches. It’s the difference between the journey and the destination.

Customer Experience 10

Customer Experience Customer Success Onboarding Digitalization 10

OnStrategyHQ

JULY 8, 2022

Competitive advantages help us understand what we’re best at in the market, what unique strengths we possess, and what our customers value. Our in-house product production capability allows us to create high-quality medical products for less than anyone in the market. In-house production capabilities. ?Our

Insurance 52

Insurance Logistics Construction Manufacturing 52

SmartKarrot

SEPTEMBER 6, 2022

Apply here: [link] Role: Customer Success Manager Location: Mississippi, United States Organization: Thomson Reuters As a Customer Success Manager, you will empathize with every aspect of the customer experience, putting customers’ needs first. Apply here: [link].

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

MAY 19, 2022

B2B SaaS companies must keep in mind that a new customer needs to be onboarded well to ensure they realize the product’s value. While the onus of ensuring customer success falls on customer success teams, it is important to notice that all teams play an important part. Marketing Team. Bottom Line.

Customer Success 10

Customer Success Onboarding B2B Customer Experience 10