Strategic Account Management Association

AUGUST 24, 2021

Regardless of the organization we work at, we could be outspent, out resourced or out marketed but we do have the opportunity to outthink our competition. On a global scale, he’s worked for Hovione, Lonza and other private equity and venture capital organizations. The future is now. What’s the right mix of people?

Stakeholders 520

Stakeholders Supply Chain Digitalization Shareholders 520

Flevy

FEBRUARY 26, 2024

We’ve living in the Digital Age. Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

Digital Transformation 52

Digital Transformation Digitalization Management Innovation 52

Customer Think

OCTOBER 19, 2021

To understand how organizations can harness the power of AI to drive customer experience and loyalty, it’s important to acknowledge the #1 business trend that’s currently disrupting the nature of customer experience and loyalty as we’ve known them: digital transformation.

Customer Experience 130

Customer Experience Digital Transformation Digitalization Organization 130

Flevy

JANUARY 17, 2024

Having a centralized library of KPIs saves users significant time and effort in researching and developing metrics, allowing them to focus more on analysis, implementation of strategies, and other more value-added activities. * * * * Digital Transformation has ceased to be a mere option and has become a necessity.

Digital Transformation 59

Digital Transformation Digitalization Stakeholders Artificial Intelligence 59

Customer Think

MAY 6, 2024

Want to call yourself a true customer-centric organization? With the significant rise of digital technologies in the workplace, companies today need to create holistic, intuitive, and connected experiences that meet their customers where they are to foster high trust and loyalty.

Customer Experience 69

Customer Experience Digitalization Meetings Organization 69

Flevy

MARCH 20, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Digital Transformation frameworks used by management consultants.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Customer Think

DECEMBER 2, 2021

Artificial Intelligence is a powerful tool and ignoring its implications is next to impossible in today’s digital world. AI is vital to understanding how modern organizations work and function.

Artificial Intelligence 136

Artificial Intelligence Customer Experience Profitability Digitalization 136

Help Scout

APRIL 27, 2021

In that spirit (although I hope your power is quite stable), I started thinking about the great customer experience (CX) books I’ve read. Outside In: The Power of Putting Customers at the Center of Your Business”. Outside In ” is required reading for anyone interested in customer experience.

Customer Experience 117

Customer Experience Retail Brainstorming Publishing 117

Zendesk

JULY 19, 2022

A practical guide for IT leaders on delivering exceptional customer and employee experiences. IT leaders at mature organizations invest in both customers and employees while keeping operational costs low, often with limited resources. This is the key to unlocking business growth and getting a fast return on investment.

Digital Transformation 98

Digital Transformation Digitalization Business Growth Customer Experience 98

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Enhanced Customer Experiences. Optimized Resource Management. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Planview

OCTOBER 19, 2023

In the pursuit of successful digital transformation, many businesses have faced challenges stemming from fragmented data repositories and the implementation of multiple systems of record to accommodate evolving business demands. This is where adopting a digital toolchain integration hub becomes not just advantageous but imperative.

Digital Transformation 64

Digital Transformation Digitalization Government Software 64

SBI Growth

OCTOBER 19, 2018

Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.

Digital Transformation 76

Digital Transformation Digitalization Customer Experience Software 76

DemandFarm

AUGUST 11, 2023

The B2B landscape is undergoing a dynamic transformation, propelled by the forces of digitization, technological breakthroughs, and evolving workstyles. In the current digital landscape, we are overwhelmed with information and advertising. about the key principles and strategies behind account-based marketing in a digital age.

Digitalization 52

Digitalization Artificial Intelligence Advertising Customer Experience 52

Customer Think

OCTOBER 26, 2021

The project remit was defining the future state digital architecture and a high-level plan to support the organization’s transformation of the customer experience. A few years back, I was attending an executive presentation of project findings and recommendations for an outdoor products manufacturing company.

Digital Transformation 91

Digital Transformation Digitalization Manufacturing Customer Experience 91

DemandFarm

APRIL 21, 2023

Large organizations rely on technology to streamline their processes and improve their efficiency – and are constantly looking for tools that can help them in this regard. With digital key account management tools , sales teams can offer numerous advantages over traditional methods, including increased security, convenience, and visibility.

Key Account Management 52

Key Account Management Account Management Digitalization Management 52

SBI Growth

SEPTEMBER 28, 2021

Nearly 1 year ago, the economy had come to an abrupt halt as many organizations waited to be ushered into a "new normal." Now, companies worldwide have adapted to new digital capabilities to operate better than ever before, but many still struggle to replicate a personalized customer experience online.

Digitalization 62

Digitalization Customer Experience Organization 62

Mike Kunkle

OCTOBER 8, 2023

Nowhere is this truer than with the commercial organization. It shifts the focus from “revenue enablement” (which – I’m sorry – is internal, seller- and company-centric) to the broader functions of the commercial organization, in a more buyer- and customer-centric paradigm. One that I will expand over time from this foundation.

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Apptivo

AUGUST 31, 2023

Mobile Customer Relationship Management (CRM) is like a gardener, equipped to help these relationships thrive, whether online or offline. It can nurture your customer interactions even when the digital connection isn’t strong. Think of your mobile CRM as a special watering can.

CRM 52

CRM Customer Experience Onboarding Software 52

Upland

JUNE 30, 2023

This powerful merger will revolutionize sales organizations, enhance customer engagement, and drive unprecedented insight into how B2B sellers and their prospects collaborate. Personalized Customer Experiences Modern enterprise sales methodology thrives on data-driven decision-making.

Co-Creation 195

Co-Creation Sales B2B Decision-making 195

DemandFarm

MAY 25, 2023

Scenario 3: Before: Brendon is trying to find the best contact within an important clients organization. For those of you who haven’t guessed, the right answer is digital transformation. Building a Digital Mindset Digital transformation is the integration of digital technology into various aspects of an organization.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Planview

AUGUST 22, 2022

Economic stimulus efforts, a global pandemic, global tensions and geopolitical issues, societal unrest – all of those events have altered how organizations bring their products, goods, and services to market. Direct digital transformation investment is expected to grow at a compound annual growth rate (CAGR) of 18% from 2020 to 2023.

Organization 52

Organization Digital Transformation Digitalization Communication 52

Flevy

MARCH 26, 2024

For consulting firms, these frameworks are part of the bread and butter that enable them to consistently deliver value to client organizations across industries and geographies. Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Miller Heiman Group

MARCH 12, 2020

A triple-digit increase in sales opportunities identified—and 4X revenue growth based on those opportunities. The ability to maintain steady customer satisfaction and customer support scores despite a delayed product release. Do these results and customer experience metrics sound unrealistic? Think again.

Customer Experience 63

Customer Experience Profitability Sales Training Digitalization 63

DemandFarm

MAY 22, 2023

While we examine these, let’s also look at how each role can benefit from Digital Key Account Management. Aligning goals and strategies Aligning the goals and strategies of Sales Managers and Key Account Managers can create a unified approach to managing the company’s customer base.

Key Account Management 52

Key Account Management Account Management Digitalization Sales Management 52

ReviewTrackers

JULY 15, 2020

While technology has opened up new opportunities to measure the customer experience, it has also created a new challenge for companies. There is a mess of consumer information and feedback data to organize, reputations online must be monitored, and you’ve got to keep the conversation going with the customer.

Customer Experience 45

Customer Experience Internet Media Decision-making 45

Zendesk

FEBRUARY 19, 2021

The rollercoaster of 2020 changed customer experience (CX) for good. The coronavirus pandemic accelerated businesses’ transition to a digital-first world. Companies are rapidly acquiring technologies to adapt to growing customer needs, putting a spotlight on IT leaders to solve new, customer-focused business challenges.

Digitalization 52

Digitalization Decision-making Customer Experience Organization 52

Zendesk

FEBRUARY 12, 2024

It uses AI to identify patterns, predict issues and suggest solutions making it a vital tool that improves service quality, enriches the customer experience, and ultimately enhances the reputation and success of the organization.”

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

SBI Growth

FEBRUARY 21, 2021

Nearly 1 year ago, the economy had come to an abrupt halt as many organizations waited to be ushered into a “new normal.” ” Now, companies worldwide have adapted to new digital capabilities to operate better than ever before, but many.

Digitalization 79

Digitalization Organization Meetings Customer Experience 79

ReviewTrackers

MARCH 24, 2021

A few more statistics reveal how customer experience — more so than digital strengths, rewards program, or coverage options — could be the key for banks that prioritize customer retention. 80 percent of consumers would switch financial institutions for a better experience. times higher, and their customers are 2.1

Banking 49

Banking Customer Experience Financial Services Insurance 49

ReviewTrackers

JULY 17, 2018

Managing the customer experience (CX) has become a top priority for many of today’s business organizations. Not so long ago, simply having the highest-quality product, the savviest marketing, the greatest convenience, the best customer service, or the most bang for the buck was considered the key to business success.

Customer Experience 40

Customer Experience Artificial Intelligence Media Digitalization 40

Zendesk

APRIL 26, 2023

Customer experiences aren’t meant to be one-size-fits-all. According to our research, 66 percent of customers believe that AI will revolutionize how we communicate and interact with technology. But its ability to make customer experiences inclusive and accessible for all will help shape a truly revolutionary future.

Customer Experience 98

Customer Experience Digitalization Communication Organization 98

Customer Think

NOVEMBER 16, 2022

A lack of executive engagement is one of the top digital customer challenges facing customer experience (CX) professionals. Without proper C-suite support, organizations are almost certainly unable to make the investments necessary for commensurate ROI. Focus on […].

Customer Experience 72

Customer Experience Digitalization Organization Leadership 72

Freshworks

JUNE 2, 2023

As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The Freshchat Conversational Support Benchmark Report 2023 looks at the art and science of customer conversations in the digital era.

B2C 94

B2C Digital Transformation Digitalization Healthcare 94

Arpedio

OCTOBER 21, 2021

How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. How ARPEDIO’s digital solutions can empower your business and create continuous GROWTH. ? It supercharged a pivot to customer-centricity. We are here to help you get organized. October 21, 2021. Back to blog. Share on facebook.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

How can Arpedio’s digital solutions empower your business and create continuous GROWTH? How can Arpedio’s digital solutions empower your business and create continuous GROWTH? ? It supercharged a pivot to customer-centricity. We are here to help you get organized. October 21, 2021. Back to blog. Share on facebook.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

DemandFarm

OCTOBER 3, 2023

What does customer-centricity truly mean? In a digital-first world, where personalization and understanding of customer needs are paramount, customer centricity is about providing personalized, connected customer experiences across all channels — before, during, and after every transaction.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. Improved Customer Experience : Helps in pinpointing and addressing pain points.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52