Zendesk

FEBRUARY 12, 2024

“Workforce engagement management is key to not only meeting, but exceeding customer expectations. It won’t tell you where there are gaps in your service, or where there are opportunities for coaching and additional training for your support teams,” said Adrian McDermott, chief technology officer, Zendesk.

Acquisition 144

Acquisition Digitalization Customer Experience Software 144

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Mike Kunkle

NOVEMBER 23, 2023

Your sellers achieve what they and your company want by helping enough of your buyers and customers achieve what they want. Other Metrics to Consider Sales costs: Sales costs include the costs of sales training, content development, and sales tools. Use a variety of data sources. Iterate & make adjustments as needed.

Sales 258

Sales Finance Decision-making Profitability 258

Brooks Group

APRIL 25, 2024

Your customer success team can be your best ally. When you have satisfied customers, they’re likely to buy from you again, refer you to others, and, over time, spend more. But the most successful sales professionals understand the value of cultivating long-term relationships with their customers.

Customer Success 52

Customer Success Supply Chain Sales Sales Training 52

Brooks Group

FEBRUARY 12, 2024

The revenue potential of your customers doesn’t end when they sign the contract. Once a prospect buys your product or service, they represent an opportunity for future growth. If growing customer revenue is on your mind, you’re not alone. Satisfied customers are far more likely to buy than new prospects.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Brooks Group

APRIL 18, 2024

In a selling situation, a well-timed and well-delivered story can help the prospect visualize how your product or service will solve their challenge or make their life easier. When prospects remember the stories shared by the sales professional, they are more likely to recall the key points about the product or service being offered.

Sales 95

Sales Decision-making Sales Training Communication 95

Brooks Group

APRIL 9, 2024

Internal champions: Enthusiastic supporters of your product or service who actively promote its adoption within the organization. Purchase influencers may include: Subject-matter experts (SMEs): Individuals with specialized knowledge relevant to the product or service being considered.

Value Proposition 92

Value Proposition Procurement Decision-making Stakeholders 92

Brooks Group

APRIL 10, 2024

Sales leaders need to deliver sales training on effective prospecting techniques for every day of the quarter. But it’s more important to show what you know about your industry, product, customers, and market. Getting a customer referral helps sales professionals over the first hurdle of the sale—establishing trust.

Sales 87

Sales Media B2B Publishing 87

Brooks Group

MARCH 21, 2024

The sales professional asks questions to uncover the buyer’s pain points, priorities, and what they hope to achieve by purchasing a product or service. Product-Based Questions = 3rd Most Effective This technique involves asking questions specifically related to the product or service being offered.

Sales 90

Sales Sales Training Decision-making Value Proposition 90

Brooks Group

MARCH 28, 2024

Learn How to Unleash Revenue Potential with Sales Team Training What Is a C-Level Decision Maker? Their main concern: “How will we put your product or service into place?” Their main concern: “How much more work will your product or service require?” Your sales professionals create partnerships with executive-level customers.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Hubspot Sales

FEBRUARY 12, 2024

To meet the emerging demand, consider getting into the cleaning services biz, a ~$400B industry that’s projected to reach $633B by 2030. Commercial Cleaning It’s the most obvious idea for good reason: With a market size of $64.9B , commercial cleaning stands to make the most profit out of the cleaning services industry.

Small Business 76

Small Business Profitability Retail Meetings 76

Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. This helps your customer maximize the value derived from your product and increases your margins.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

The Center for Sales Strategy

AUGUST 22, 2022

Companies that invest in sales training are considered 57% more effective than companies that don't. When it comes to selling a product or service, teaching workers sales training may be more beneficial than you thought. Sales training is when you teach your employees skills and techniques for creating sales opportunities.

Sales Training 114

Sales Training Sales Customer Experience 114

Zendesk

MARCH 7, 2024

Businesses today walk on a tightrope when it comes to customer service and efficiency. Businesses can use WFO to optimize their operations, customer experience (CX) , and balance sheet simultaneously. It can also ensure that agents deliver an outstanding customer experience time after time.

Prioritization 52

Prioritization Profitability Customer Experience Decision-making 52

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Hubspot Sales

MAY 26, 2023

Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization. Embrace training and team resources. How to Make Effective Outbound Calls 1. First impressions matter.

Emotional Intelligence 95

Emotional Intelligence Software Software Communication 95

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Brooks Group

OCTOBER 19, 2022

What’s the Difference Between Role-specific and General Training? Sales training typically accomplishes one of two things. . The training will either provide learning around a specific skill, or the training is focused on improving the learner’s ability to succeed in their entire role. Customer Service Representative.

Sales Training 84

Sales Training Sales Account Management B2C 84

Brooks Group

MARCH 7, 2024

Each type of buyer may have very different reasons for purchasing the same product or service. They make buying decisions about products and services they don’t personally use. This may derive from a lack of specific expertise with your product or service. What Is a Consultative Selling Approach?

Procurement 68

Procurement Management Decision-making Sales Training 68

Nutshell

MAY 3, 2023

If your company has a unique sales process or sells a variety of products and services, it can be tempting to build a CRM from scratch. In this article, we’ll dig into the nitty-gritty surrounding homegrown CRMs, including what a custom CRM is and the potential benefits and drawbacks of building your own. What is a custom CRM?

CRM 127

CRM Software Software B2C 127

Sales Gravy

OCTOBER 11, 2013

3 Customer Service Secrets How would you rate your cell phone company’s customer service? How about your cable TV customer service or your computer company’s customer service? What word or words would you use to describe your feelings when you have

40

40

Arpedio

DECEMBER 15, 2023

This involves identifying their needs, communicating effectively, and providing value through customized solutions. At its core, account management is all about ensuring customer satisfaction and driving business growth through effective client management. This, in turn, can drive growth and revenue for the business.

Account Management 52

Account Management Management Client Relationships Negotiation 52

Brooks Group

DECEMBER 1, 2023

Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue. It’s far more profitable to retain existing customers than to find new ones, so it’s key that your team keep customer satisfaction top of mind.

Account Management 93

Account Management Management Account Planning Sales Training 93

Brooks Group

FEBRUARY 23, 2024

Waste Time and Resources Qualifying prospects allows sales professionals to focus their time and energy on leads that have the highest likelihood of converting into customers. Lower Win Rates Qualified leads are more likely to have a genuine need for the product or service and the ability to make a purchase, resulting in higher win rates.

Prioritization 80

Prioritization Sales Training Sales Construction 80

Help Scout

AUGUST 22, 2023

Fast customer service is key in time-sensitive industries like travel — here’s how train booking service Loco2 optimizes for speedy support. Read the full article

75

75

Hubspot Sales

JANUARY 9, 2024

Door-to-door (D2D) sales involves knocking on people’s doors to advertise or sell products/services. Norton attributes his “rock-solid foundation of training and experience” in sales to his early years in D2D. And then immerse yourself in their training rather than worrying “so much about the pace of your career advancement.”

Sales 98

Sales Decision-making Meetings Insurance 98

Arpedio

FEBRUARY 14, 2024

Throughout this article, we will explore various aspects of sales excellence , including sales strategy development, sales training , technology utilization, and sales performance evaluation. It includes metrics such as revenue generated, number of deals closed, and customer acquisition. Let’s explore: 1.

Business Growth 52

Business Growth Sales Sales Training Decision-making 52

Brooks Group

MARCH 6, 2024

It encompasses various aspects of the sales process, including lead generation, prospecting, qualifying, presenting solutions, overcoming objections, negotiating terms, closing deals, and ultimately retaining customers for repeat business. Sales effectiveness also corresponds with the return your organization gets from its sales investment.

Organization 84

Organization Account Management Sales Sales Training 84

Miller Heiman Group

APRIL 14, 2020

This means that, for most consumers, the retail experience may start anywhere: on a website or during a phone call, in an email or on a live chat with customer service. What Defining Moments Are and Why They Matter to the Customer Experience. In a defining moment, a customer forms an impression of your company.

Retail 124

Retail Customer Experience Advertising Organization 124

Nutshell

AUGUST 28, 2023

A sales process is a set of repeatable steps that your sales team takes to convert prospects into customers. Effective training and onboarding A clearly defined process simplifies the training and onboarding of new sales team members. It is best practice to target your ideal buyer persona throughout prospecting efforts.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Help Scout

AUGUST 22, 2023

Use this guide to train new team members, engage in role-playing exercises, or just refine your own approach to customer service scenarios. Read the full article

81

81

Flevy

JUNE 15, 2023

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty , and overall business success.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

Zendesk

SEPTEMBER 6, 2022

Given the current volatile and uncertain market conditions, it’s difficult to push for growth and investment in the customer experience (CX). The service landscape may be stark, but we can’t stop making CX a priority and investing in areas where the impact can influence business growth. But don’t do it. gated-cta-in-post].

Decision-making 98

Decision-making Prioritization Business Growth Organization 98

Customer Think

MAY 4, 2023

My first brush with what was then called customer satisfaction was with a mega B2B firm in financial services. Both the CEO and President were Harvard-trained economists, not exactly lightweights.

Financial Services 81

Financial Services B2B Customer Experience 81

PandaDoc

APRIL 3, 2023

Training your team requires providing them with more than a manual and a few workshops before sending them out into the field. In fact, if that’s your current sales training program, all of that hard work and education could be forgotten by your team in just a few months. Start a free trial 3.

Sales Training 98

Sales Training Management e-Learning Construction 98

Hubspot Sales

OCTOBER 4, 2023

In sales, where every conversation counts and every opportunity demands precision, your team needs more than just the ordinary training programs. Without sales training software, it would be very difficult to ensure reps are applying best practices, staying up-to-date with the products and services they’re selling, and closing deals.

Sales Training 74

Sales Training Software Software Sales 74