Upland

MAY 18, 2023

Keeping them happy and retaining them as customers is another challenge. No matter how you slice and dice it, however, one thing remains true: putting the relationship first – while critical in any sales interaction – is of unparalleled importance when managing key accounts. Everyone calls their key accounts something different.

Key Account Management 195

Key Account Management Account Management Management Account Planning 195

Planview

FEBRUARY 7, 2016

Jeremy Johnson, President & CEO at Lexington Insurance (Keynote Speaker). This year’s keynote speaker, Jeremy Johnson, comes to us from one of the world’s most notorious innovation hubs: New York City. Mr. Johnson is the President and CEO of Lexington Insurance Company, a member of AIG. and Marsh, Inc.

Insurance 69

Insurance Innovation Healthcare Construction 69

Upland

JULY 27, 2023

As pointed out in the article, the kind of data that sellers work with daily – phone calls, email threads, video interactions with customers – are exactly the kind of unstructured data generative AI can take, learn from, and work with. This didn’t use to be possible. That could all change now, thanks to generative AI in sales.

Digital Transformation 195

Digital Transformation Sales Digitalization Decision-making 195

Hubspot Sales

JANUARY 26, 2023

Customers now expect a digital element in every business. You can always hire a professional web designer if you’re looking for a custom interface. Whether you’re selling your products on a personal website or a platform such as Amazon or Shopify, you’ll need a place where customers can browse and purchase. of total retail.

Digitalization 94

Digitalization eCommerce Finance Internet 94

Nutshell

JUNE 10, 2021

Johnson and being used as a socio-political grand stage for demonstrations like same-sex marriage to a heavily commercialized, corporate-sponsored party, minimizing the present-day challenges of the LGBTQIA+ experience. And we will continue to be authentically ourselves while providing a great product and service to our customers!

Leadership 127

Leadership Media Organization Healthcare 127

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. Why sales enablement AI increases the need for relationship selling As the name implies, relationship selling is about building relationships with customers with the aim of becoming a trusted advisor to them. Many writers use AI to spark ideas. What are their pain points?

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

Planview

JANUARY 25, 2017

I’m excited to enhance both the Spigit team as well as our customer base through this acquisition. We’ll be able to provide a stellar customer experience, and we are looking forward to working closely with Kindling customers. I’d like to thank you, our customers, for a record year. 2016 was a record year for Spigit.

Acquisition 84

Acquisition Innovation e-Learning Software 84

Red Star Kim

MAY 11, 2023

Brands have attributes, values and personality – customers will perceive or make associations with a brand that can be positive or negative. When a company creates a strong brand it attracts customer preference and builds a defensive wall against competition” ( Peter Doyle , Warwick Business School). Brands can also be aspirational.

Management 130

Management Co-Creation Publishing Leadership 130

Red Star Kim

NOVEMBER 24, 2023

I smiled as she pointed out that tech companies call their customers “users”. Connected leadership – How professional relationships (kimtasso.com) Leveraging the “S” in ESG An additional option was hosted by David Johnson, research analyst of Lamp House Strategy and Caroline Rhys Jones of Stephenson Harwood.

Digitalization 130

Digitalization Leadership Marketing Brainstorming 130

Liston Witherill

MAY 6, 2019

A brand with a strong purpose not only helps the overall good of society but also helps customers know what they stand for through purpose-driven brand actions. They also helped clients like Johnson & Johnson, Charles Schwab, and many others, narrow down and hone their purpose.

Account Management 40

Account Management Communication Marketing Management 40

Showpad

OCTOBER 24, 2019

By Helen Yu, Chief Customer Officer. As the newly appointed Chief Customer Officer here at Showpad , attending TRANSFORM was the best onboarding experience possible — I was fully immersed in and inspired by our customers’ stories. Get Laser-Focused on Your Customers. Keeping in constant contact with customers.

Digital Transformation 56

Digital Transformation Sales Stakeholders Onboarding 56

Showpad

OCTOBER 9, 2020

Customer obsession = a great customer experience. Showpad Co-founder and President, Louis Jonckheere, spoke about creating an easy B2B customer experience. . Customers are not just buying based on price anymore; they’re buying based on the experience they have with a company. We’ve got you covered.

Co-Creation 40

Co-Creation Healthcare B2B Customer Knowledge 40

Account Management Skills

JANUARY 29, 2024

The book documents the transformation of IPG agency Huge with Caroline Johnson at The Business Model Company completely overturning the agency’s business model. If you want to be inspired by what the future looks like for the agency business model, read the book and follow Caroline.

Account Management 40

Account Management Profitability Account Growth Procurement 40

Showpad

SEPTEMBER 21, 2020

Omar Johnson, Founder of OPUS United. Each year, customer panels are some of the most popular (and top rated) sessions at TRANSFORM. This year, we’ve planned some great panels featuring Showpad customers that have elevated enablement at their organizations. Mary Shea, Principal Analyst at Forrester. And for good reason.

Manufacturing 52

Manufacturing Organization Marketing Sales 52

ReviewTrackers

JULY 15, 2020

While technology has opened up new opportunities to measure the customer experience, it has also created a new challenge for companies. There is a mess of consumer information and feedback data to organize, reputations online must be monitored, and you’ve got to keep the conversation going with the customer.

Customer Experience 45

Customer Experience Internet Media Decision-making 45

Hubspot Sales

MARCH 23, 2018

and Johnson & Johnson. ". You must be curious about your customer, your role, and your company’s success to be a great employee. Explain why you’re interested in these companies. Don't have a specific company nailed down? Simply say, " I'm interested in companies such as Pfizer, Merck & Co., It’s not a skill.

Value Proposition 80

Value Proposition Healthcare Sales Construction 80

Account Management Skills

JANUARY 21, 2022

Thom Abrams sums it up “Understanding your client’s business objectives allows you as the manager to manage and execute programs that are in sync with their objectives as well as yours” Jordan Walters adds “You need to know your customer’s short term and long term goals. key results that to be achieved i.e.

Account Management 98

Account Management Management Communication Negotiation 98

Red Star Kim

MARCH 16, 2023

the legal media) may bring together senior buyers who share their information on their spending habits and plans Share of Wallet: What It Is and How to Calculate It (hubspot.com) Customer Loyalty Isn’t Enough. One delegate said that their client charter enhanced the client-centred culture, client experience and supported cross-selling.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Showpad

AUGUST 17, 2020

Every year I leave TRANSFORM energized and inspired by the way our customers are leveling up sales enablement at their own organizations. The program will be interactive, including guest keynotes, presentations with Showpad executives, customer speakers and panels, breakout sessions, and virtual networking opportunities.

Onboarding 52

Onboarding Healthcare Remote Working Marketing 52

Hubspot Sales

SEPTEMBER 26, 2018

The more exposure you can give new reps to your customers to answer the vitamin or painkiller question, the more effective they’ll be in talking with prospects. A single BDR has more interaction with customers and prospects in a month than a product manager has in a year. You can create value for a customer by sharing a big, bold idea.

Sales Training 83

Sales Training Sales Decision-making Sales Management 83

OnStrategyHQ

MAY 16, 2021

A mission statement is a declaration of your organization’s purpose and spotlights the business you are presently in and the customer/constituent needs you are presently endeavoring to meet. It builds on what you have already established – history, customer/constituent base, strengths, and unique capabilities, resources and assets.

Innovation 98

Innovation Value Proposition Decision-making Leadership 98

Nutshell

MAY 26, 2020

Direct mail involves sending letters, postcards, or other physical items to potential buyers and existing customers in order to compel a purchase or other action. Assuming you’re a salesperson or marketing professional, you’ve probably taken the time to build a detailed buyer persona or two that exemplifies your ideal customer.

Sales 140

Sales Digitalization Marketing Brainstorming 140

ReviewTrackers

JANUARY 19, 2018

A strong local search presence can help your company attract customers without spending tens of thousands of dollars in traditional advertising. Similarly, if you have previously used “Robert Johnson, CPA” as your business name, don’t deviate and change it to “Robert Johnson, Accountant” or “Robert S. Johnson Accounting Group”.

Advertising 20

Advertising Digitalization Organization Marketing 20

Showpad

JULY 11, 2018

Moreover, it will change how organizations serve customers, train employees, design and create products, and manage their value chains, and, ultimately, how they differentiate. Back to the 2 ton product example, unless you’re Dwayne ‘The Rock’ Johnson you probably can’t bring your product line to your buyers, let alone a small portion of it.

B2B 49

B2B Decision-making Sales Value Selling 49

Hubspot Sales

JANUARY 13, 2021

In fact, individuals with mentors tend to excel in companies faster than employees without mentors, and the majority of mentors report their job as being more meaningful ( Brad Johnson ). It's easy for reps to get tied up with customers, but a weekly face-to-face should take place regardless of how busy either rep is. Improved Morale.

Sales 97

Sales Leadership Meetings Organization 97

OnStrategyHQ

MARCH 10, 2022

Customer growth and retention: What does the volume, number of customers, geographies, or products/services look like once you reach your destination? Be the customer’s first choice by reinventing ourselves and the system. #19 20 – Johnson & Johnson’s Vision. How will it help you get there?

Supply Chain 52

Supply Chain Healthcare Innovation Profitability 52

QYMATIX

MARCH 9, 2021

It helps prevent customer churn, increase cross-selling and enhance pricing analytics. Our customers find the SaaS a critical element in their B2B digital transformation. I don’t think there is any new technology in B2B sales – we’ve been selling this way for 20 years and always had happy customers.” – he told us.

Artificial Intelligence 40

Artificial Intelligence B2B Digital Transformation Innovation 40

DemandFarm

MAY 25, 2023

Everything to do with our dealings has been carefully recorded and stored in our Customer Relationship Management (CRM) system. Johnson, we notice you’ve been having problems downloading our most recent whitepaper. It has created a fundamental shift in how businesses operate and deliver value to their customers. After: Dear Ms.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Adrian Swinscoe. Annette Franz.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10

Hubspot Sales

AUGUST 24, 2018

Greatness will come.” - Dwayne “The Rock” Johnson, actor. It increases job satisfaction and elevates your company’s reputation among customers and potential employees. Avoid procrastination and be willing to sacrifice for success. Success isn't always about greatness. It's about consistency. Consistent hard work leads to success.

Decision-making 127

Decision-making Internet Organization Onboarding 127

ReviewTrackers

MAY 23, 2018

Although you’ve worked hard to create what should be a restaurant hit, you’re struggling to get customers through your doors. Customers will find your business online. Customers will find your business online. Even loyal customers who already know you. . Here are six ways to market a local restaurant. .

Marketing 28

Marketing Media Profitability Customer Experience 28

Hubspot Sales

SEPTEMBER 2, 2018

Head of Sales Andrew Johnson says, "Dial analysis gives me visibility into the conversation quality my reps are having on the phone. With auto-contract sending as part of your workflow, you can have certain customer types (those that raise their hands) pinged with the right information to make a buying decision when and where it’s convenient.

Value Proposition 68

Value Proposition Sales Decision-making Media 68

Planview

MAY 17, 2018

Creating a streamlined process for idea to impact, for example, is extremely important as Linda Lavelle, Johnson & Johnson’s Director of Knowledge Management, alluded to during her Ignite talk. The definition of innovation is simply the introduction of something new that creates value for customers and companies.

Innovation 40

Innovation Supply Chain Leadership Communication 40

SalesGlobe

OCTOBER 11, 2023

His clients range from Pepsi, Disney, Dell, Johnson, Johnson, AT&T, LexisNexis, and even the New York Yankees, which I’m a New Yorker, so we can talk about that. We talk about great, great companies that provide incredible customer service. Where you the customer becomes the walking billboard? Their culture?

Sales Environment 52

Sales Environment Sales Supply Chain Software 52

Hubspot Sales

OCTOBER 29, 2017

An expert in both sales, sales management, and proactive customer service, Pancero focuses exclusively on B2B selling where products are relatively high-priced and complicated to sell. Today, their training has expanded beyond sales training to include courses on enterprise selling, sales leadership, and customer service to name a few.

Sales Training 111

Sales Training Sales Publishing Co-Creation 111

SBI

NOVEMBER 7, 2019

Seismic Acquires Percolate to Create Exceptional Content Experiences at Every Point in the Customer Journey. With this acquisition, Seismic strengthens its ability for marketers to deliver personalized and compelling content throughout the entire customer journey and across all channels. Doug Winter, Seismic co-founder and CEO.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SmartKarrot

APRIL 20, 2022

Personalized and Customized Content Experience by Snowflake. Snowflake initiated and progressed conversations with specific accounts using personalized and customized content. They created a library of high-quality content and utilized them to provide a customized content experience for individual target accounts.

Marketing 11

Marketing Telecommunications B2B e-Learning 11