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KPI Management: Digital Transformation Strategy KPIs

Flevy

We’ve living in the Digital Age. Pretty much every organization is pursuing a Digital Transformation Strategy to some degree. Digital Transformation Strategy encompasses the integration of digital technology into all areas of an organization, fundamentally changing operations and business models.

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Six Fundamentals to Improve Your Digital Transformation and Supply Chain Experience

Customer Think

Article originally published at Eglobalis Customers of different industries place a different value on the elements that generate their overall experience. A pharmacy customer may prioritize product availability, safety and compliance, whereas high-end retail shoppers prioritize quality and choice.

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Valuable resource on change management – The Association of Change Management Professionals (ACMP) Standard for Change Management

Red Star Kim

It was first published in 2014 after a two-year rigorous process led by an international task force. The ACMP recognises that it will continue to evolve with the realities of digital transformation, agile development, harnessing of data science, personalization and other disruptive forces. This version is from 2019.

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What does a great customer experience look like in 2021?

Freshworks

In 2020, we saw digital transformation happened at breakneck speed. This resulted in the largest digital transformation we have ever seen, but there is still more to come in 2021. Accelerating Digital Transformation. The pandemic forced businesses to undertake huge changes, just to carry on operating.

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KPI Management: New Product Development KPIs

Flevy

Here are other KPI Strategy and KPI Management articles we’ve published: Principles of KPI Selection. KPIs and Digital Transformation. All organizations are undergoing Digital Transformations. Learn how to define, select, and implement relevant Digital Transformation KPIs.

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KPI Management: Strategic Planning KPIs

Flevy

Here are other KPI Strategy and KPI Management articles we’ve published: Principles of KPI Selection. KPIs and Digital Transformation. All organizations are undergoing Digital Transformations. Learn how to define, select, and implement relevant Digital Transformation KPIs.

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Research update on the most in-demand soft skills

Red Star Kim

Following my past research (some of which was published in my 2020 book Essential soft skills for lawyers (kimtasso.com) ) I keep an eye out for the latest information relating to the soft skills (particularly leadership skills) most in demand and how these relate to the professional services sector. And why are they so important?