Customer Think

DECEMBER 4, 2023

Podcast Today’s interview is with John Devlin, CEO and co-founder of Ascensos, a leading customer management and contact centre solution provider that offers bespoke and innovative solutions for various industries, such as consumer retail, healthcare and insurance.

Insurance 49

Insurance Healthcare Retail Customer Experience 49

Planview

OCTOBER 4, 2017

Large companies have a harder time creating a culture of innovation than startups – how many times have you heard this? While there is truth to that, CSAA Insurance Group – a 100 year old $3.5 They’re now a major innovator in the healthcare industry. These innovative products, and more, were ideas from Polaris employees.

Innovation 45

Innovation Insurance Healthcare Manufacturing 45

Planview

JUNE 19, 2019

Having a well-defined innovation strategy is more important than ever. To keep up with the modern professional landscape, companies must create an innovation culture that constantly looks for new ways to meet the needs of the customer. One way to do that is through crowdsourced innovation. Crowdsourcing Innovation Effectively.

Innovation 55

Innovation Insurance Suppliers Healthcare 55

Strategic Account Management Association

AUGUST 6, 2021

Sales Enablement: works alongside the client business partners, the customer service group and operations teams to define the right solutions that cater to the customer’s requirements and introduce technology and innovation to the portfolio of our offering. Finally, we initiated the introduction of a state-of-the-art, globally integrated CRM.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Planview

FEBRUARY 2, 2016

Welcome to Spigit’s weekly roundup of innovation links, where we feature a carefully curated selection of our favorite content on innovation, crowdsourcing, and more from around the web. Why Black Cabs Need to Innovate, Not Fight. This article argues that, to stay alive, black cabs need to innovate, not fight against Uber.

Innovation 58

Innovation Banking Insurance Financial Services 58

Planview

OCTOBER 27, 2015

Over the weekend, we watched an awesome Q&A between Innovation Enterprise and Spigit customer Metlife ’s John Geyer. Here’s what we learned about what it means to have a successful innovation program. Here’s what we learned about what it means to have a successful innovation program. Culture Change and Market Growth.

Innovation 74

Innovation Insurance Facilitation Decision-making 74

Planview

JANUARY 14, 2016

But in the past year, the rapid adoption of financial services innovation technology has catapulted banking, insurance, and financial leaders into the now. Digital Financial Innovation Is The Antidote To Disruption. Disruption and innovation often go hand-in-hand, but staying competitive means being ready for it.

Financial Services 63

Financial Services Innovation Digitalization Banking 63

ReviewTrackers

JUNE 2, 2017

The ability to deliver trust-based customer experiences is one of the biggest challenges facing providers, brands, and organizations in insurance. According to IBM , only 43 percent of consumers trust the insurance industry. In fact, this lack of trust in insurance providers has remained above 50 percent since 2007.

Insurance 22

Insurance Customer Success Stakeholders Decision-making 22

Planview

JANUARY 7, 2016

Welcome to the first 2016 weekly roundup of innovation links, where we feature a carefully curated selection of our favorite content on innovation, crowdsourcing, and more from around the web. A New Blueprint for Collaborative Innovation. It’s a great “on-boarding resource” for people new to of collaborative innovation.

Innovation 45

Innovation Insurance Organization Marketing 45

Planview

JANUARY 18, 2019

When it comes to employee engagement, there’s a subset of crowdsourcing that has given enterprises around the world the ability to drive engagement across borders and language barriers in a new, much more efficient way: crowdsourced innovation. Crowdsourced innovation for employee engagement. The stories go on and on.

Innovation 40

Innovation Insurance Healthcare Government 40

Planview

DECEMBER 6, 2016

Engaging the “crowd” at scale in your innovation initiative has been proven to fundamentally transform companies. From vehicle manufacturer, Polaris, leveraging its employees’ creativity to out-innovate the likes of Harley Davidson, to the UNHCR changing the lives of millions of refugees through crowdsourcing ideas. The key benefits.

Innovation 77

Innovation Manufacturing Digital Transformation Insurance 77

MDI Training

DECEMBER 4, 2023

Advancing AI Integration at UNIQA: A Future Focus Iris Brachmeier , Group Chief People Officer of UNIQA Insurance Group AG since August 2023 and therefore responsible for international HR , provides insights into the company’s groundbreaking transformation up to 2025 in an interview with our colleague Melanie Holzner.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

Planview

MARCH 17, 2016

In working with innovation practitioners from global organizations such as AT&T, Citibank, Unilever, and Pfizer, – one thing is crystal clear – technology and service disruption is virtually hitting every industry today. Like KBC, many companies are starting to take a proactive approach to innovation.

Innovation 40

Innovation Financial Services Banking Insurance 40

Planview

MARCH 17, 2016

In working with innovation practitioners from global organizations such as AT&T, Citibank, Unilever, and Pfizer, – one thing is crystal clear – technology and service disruption is virtually hitting every industry today. Like KBC, many companies are starting to take a proactive approach to innovation.

Innovation 40

Innovation Financial Services Banking Insurance 40

ReviewTrackers

MAY 25, 2017

This week: Business insurance company Hiscox innovates the customer experience. That’s according to Russell Findlay, CMO of business insurance company Hiscox. ” Findlay goes on to say, “When I was a kid, my father told me ‘fear is a short-term motivator and you’ll experience this your entire life.'”

Customer Experience 20

Customer Experience Innovation Insurance Healthcare 20

Xant

JUNE 30, 2021

XANT is a proven innovator when it comes to AI-driven sales platforms. EXL is an innovation leader, and our product and service is better as a result of this partnership,” said Dave Boyce, XANT Chief Strategy Officer. “We We are thrilled to have EXL join the XANT partner network. For more information, visit www.exlservice.com.

Transportation 81

Transportation Logistics Digital Transformation Insurance 81

Planview

SEPTEMBER 20, 2023

Understanding that the traditional “fixed scope, fixed budget” project execution model would no longer fuel the innovation needed to achieve growth and support speed to market. TIAA’s Agile Transformation Office (ATO) took the lead as an early adopter and innovation collaborator for our Planview Viz product.

Energy and Utilities 59

Energy and Utilities Banking Supply Chain Government 59

Red Star Kim

AUGUST 30, 2022

All professionals – lawyers, accountants and surveyors – have to complete CPD or CPE in order to maintain their membership of their professional body (and for their professional indemnity insurance). It is part and parcel of being a professional – to be fit to practice – and to maintain up to date knowledge in this fast-changing world.

Marketing 130

Marketing Digitalization Insurance Communication 130

Planview

AUGUST 9, 2016

This year has seen a lot of innovation here at Spigit: New game-changing product releases, including an all-new mobile experience. Corporation, MetLife, Li & Fung, RELX Group, TE Connectivity, and CSAA Insurance Group (AAA). In a recent report , Gartner highlighted crowdsourcing innovation as high ROI for digital transformation.

Digital Transformation 0

Digital Transformation Innovation Insurance Digitalization 0

CMOE

MAY 28, 2021

Clearly, there are many opportunities for growth, and healthcare leaders are looking for innovative ways to capitalize on this potential. Healthcare leaders must comply with laws and regulations, such as the Health Insurance Portability and Accountability Act (HIPAA), to safeguard patient health information. Healthcare insurance plans.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52

Planview

AUGUST 9, 2016

This year has seen a lot of innovation here at Spigit: New game-changing product releases, including an all-new mobile experience. We welcome leaders from UnitedHealth Group, Kimberly-Clark Corporation, MetLife, Li & Fung, RELX Group, TE Connectivity, and CSAA Insurance Group (AAA). Expansion of sales and marketing efforts.

Digital Transformation 0

Digital Transformation Innovation Insurance Digitalization 0

Xant

JUNE 30, 2021

XANT is a proven innovator when it comes to AI-driven sales platforms. EXL is an innovation leader, and our product and service is better as a result of this partnership,” said Dave Boyce, XANT Chief Strategy Officer. “We We are thrilled to have EXL join the XANT partner network. For more information, visit www.exlservice.com.

Transportation 40

Transportation Logistics Digital Transformation Insurance 40

MDI Training

DECEMBER 15, 2020

The large insurance company UNIQA planned to enable their managers to put focus on their own development as well as the development of their employees. How leaders successfully drive innovation. The managers were offered the opportunity to develop the necessary mindset and to provide different methods & tools for this.

Digital Transformation 52

Digital Transformation Leadership Innovation Digitalization 52

Hubspot Sales

OCTOBER 11, 2021

Although businesses of all types and sizes can benefit from digital consulting, larger corporations in industries like healthcare and insurance typically offer the highest salaries for digital consultants. Unsurprisingly, digital consultants in the tech hub of San Francisco make the highest salaries for this job in the U.S. Projected Growth.

Digitalization 111

Digitalization Media Digital Transformation Insurance 111

ReviewTrackers

JULY 20, 2017

This week: Insurance companies must rethink the customer journey. Insurance Companies Must Rethink The Customer Journey, According to CX Expert. Insurance companies must work to rewrite the customer journey, writes Blake Morgan, customer experience expert. Change is constant, after all.

Insurance 29

Insurance Innovation Customer Experience Organization 29

Planview

AUGUST 9, 2016

At Spigit, we obsess over helping our customers innovate using the power of crowdsourcing. Today, I’m excited to announce Spigit’s new Customer Advisory Board in which some of today’s top innovation executives from global companies will work closely with us to reinforce Spigit’s customer-centric product direction and innovation strategies.

Insurance 40

Insurance Innovation Financial Services Healthcare 40

Zendesk

APRIL 7, 2021

But it turned out there were still experiences to build and offer—and there will be as long as there are customers and innovative business leaders who want to meet those needs. This is our long-term reality and, ideally, combines elements of pre-pandemic normalcy with the new innovations customers came to love in the meantime.

Retail 64

Retail eCommerce Digital Transformation Digitalization 64

Gordian Business

MAY 27, 2019

In exchange for plastic, the ultra-poor are paid in digital tokens that can be redeemed at any store or recycling center that uses the Plastic Bank app; or as Katz says items like “School tuition, medical insurance, Wi-Fi, cell phone minutes, power, sustainable cooking fuel, high-efficiency stoves”.

Banking 52

Banking Artificial Intelligence Insurance Innovation 52

Planview

AUGUST 12, 2022

A product-focused strategy and mindset can create agile organizations, increase productivity, and drive innovation. An insurance company sees how the industry and the competition are evolving. And with the acceleration of digital transformation and technology in recent years, that number has likely increased.

Digital Transformation 59

Digital Transformation Digitalization Insurance Innovation 59

MDI Training

FEBRUARY 9, 2021

This KPI system mostly includes metrics related to financial, customer and employee satisfaction, productivity and innovation and, in addition to the intended agility, contributes above all to stability. Do you want to master the most effective tools and concepts for innovation, productivity and growth? Stakeholder Commitment Analysis.

Management 69

Management Digital Transformation Leadership Stakeholders 69

Zendesk

MAY 2, 2022

While other businesses shuttered their doors, hospitals and insurance providers pushed their limits to care for patients. Omada Health takes an innovative, integrated approach to patient care. Healthcare workers were deeply impacted by the global pandemic. We can now do everything directly in Zendesk.” Leo Magalhaes, Luma Health.

Healthcare 52

Healthcare Customer Experience Insurance Digitalization 52

ReviewTrackers

JULY 27, 2017

The insurance industry must rethink the customer experience, and technology is changing the way insurance companies can provide that experience. Insurance providers should offer customers a variety of ways for customers to engage, writes Kathleen Garlasco in PropertyCasualty360.

Finance 20

Finance Insurance Healthcare Banking 20

ACT

JANUARY 13, 2023

SMBs are adopting new and innovative tech faster. Since a good reputation and profitability are two vital elements of a business’s success, more small business owners are looking for cybersecurity tools and insurance. These are the trends that matter most to your small business , including startups. billion by 2025. .

Cybersecurity 52

Cybersecurity Small Business Artificial Intelligence Onboarding 52

Zendesk

FEBRUARY 17, 2021

Listening to customers and innovating on their ideas is one way Chewy unlocks better service. Retailers got really good at curbside pickup over the last year, but there’s much more innovation to be had. Walmart, for example, is offering pet insurance.

Retail 98

Retail e-Learning Customer Experience Insurance 98

Hubspot Sales

FEBRUARY 6, 2018

Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal. Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal. It tells the story of Frank Bettger, who at 29 was a failed insurance rep. How I Raised Myself from Failure to Success in Selling. By Oren Klaff.

Sales Management 89

Sales Management e-Learning Sales Management 89

Hubspot Sales

DECEMBER 12, 2017

Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal. 9) Pitch Anything: An Innovative Method for Presenting, Persuading, and Winning the Deal. It tells the story of Frank Bettger, who at 29 was a failed insurance rep. ow I Raised Myself from Failure to Success in Selling. By Oren Klaff.

Sales Management 89

Sales Management e-Learning Management Sales 89

ClearPoint Strategy

AUGUST 9, 2021

T)echnological: How innovation and development evolve a market or industry. New regulations extending health insurance coverage and paid sick leave. This includes automation, technology awareness and adoption rates, and new services or products. (E)nvironmental: Paycheck Protection Program (PPP) for eligible businesses.

e-Learning 98

e-Learning Government Remote Working Brainstorming 98