How to Support Working Parents
Help Scout
AUGUST 22, 2023
Creating a safe space for working parents to be successful in the workplace leads to undeniable benefits for families, and for your business. Read the full article
parenting 
Why Support for Parents in the Workplace Matters
Customer Think
DECEMBER 14, 2022
Many adults in the workforce have children, and working parents often face major challenges in trying to balance home and career. While women still often bear the brunt of tackling these roles, increasing numbers of fathers are also struggling to get adequate support for their home and professional lives.
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Space and Support Help Working Parents Thrive
Help Scout
AUGUST 22, 2023
Meet Help Scout employees who are finding harmony as working parents. Read the full article
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Book review: How to do the work (recognise your patterns, heal from your past and create your self) by Dr Nicole LePera
Red Star Kim
DECEMBER 15, 2023
I had previously suggested to one of my counselling clients that he read a book called “ Adult Children of Emotionally Immature Parents – How to Heal from Distant, Rejecting, or Self-Involved Parents” by Lindsay C. It’s common for parent-figures to project their own unresolved traumas onto their children.
If You Know Transactional Analysis, Now is the Time for Your Nurturing Parent to Shine
Sandler Training
JUNE 11, 2020
The post If You Know Transactional Analysis, Now is the Time for Your Nurturing Parent to Shine appeared first on Sandler Training. By using the Transactional Analysis model, we’re more likely to have better outcomes from challenging conversations, particularly in challenging times.
How to Manage The 3 Career Stages of Salespeople
The Center for Sales Strategy
NOVEMBER 29, 2022
Parenting small children is not easy. We imagined parenting would be a lot easier. Well, as I prepare for my oldest daughter's wedding in two weeks, I can tell you parenting older children is different, but it's not necessarily easy. The challenges change, the decisions become more important, and our role as parents evolves.
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Kids in Quarantine: Advice from Parents
Kainexus
MARCH 27, 2020
First off, we'd like to thank our panelists, Katie Webb Cyphert, Sara Evans, and Jeff Roussel, for joining our webinar. If you weren't able to attend, you can find the answers to some of your top questions about how to cope with kids in quarantine below.
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Why Should You Join a Peer Advisory Group? 7 Reasons Why These Groups Can Elevate Your Growth
The Great Game of Business
NOVEMBER 21, 2023
As children and teenagers, an informal peer advisory group consisted of closest friends, BFFs, classmates, parents, and maybe a mentor who took you under their wing. Everyone has had a peer advisory group at some time in their lives. It was just relatively informal.
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How To Use Ultimate Parent To Improve Key Account Management In salesforce
Gary Smith Partners
JULY 28, 2016
The post How To Use Ultimate Parent To Improve Key Account Management In salesforce appeared first on The Gary Smith Partnership.
How to Harness the Roaring Trend of Animal-Inspired Workouts
Hubspot Sales
FEBRUARY 19, 2024
Families with young children : It’s an opportunity to do silly movements together – something parents might be too busy for normally – and form deeper bonds. Pet parents are also connecting with their fur babies by working out together, and their activities are not limited to the gym. One puppy pilates session got 1.5m
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10 Things Customer Success Leaders Can Do to Support and Empower Working Parents in Their Teams?
SmartKarrot
MAY 24, 2022
Tech is full of stories of women hiding their pregnancy and motherhood, quitting because they could not balance parenting and career, being called out for taking time off to pick up their child or leave on time at the end of the working day, and more. So, what can customer success leaders do to support working parents?
4 Questions Worth Asking on International Women’s Day
Planview
MARCH 8, 2024
It could start with how we view parental leave. In many parts of Europe, we can take parental leave, which applies to either parent. Take parental leave and set a good example for other men. Yet, a lot of men fear they could be seen as “not taking their work seriously” if they do. Leaders must show the way.
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What people get wrong in strategic planning – part 3: data sources and estimates
CSSP
FEBRUARY 28, 2024
Elective dental procedures might not seem like a good proxy, but they involve a choice to spend considerable money on a child’s health and well-being by parents – and this spending is not often covered by the most popular insurance plans. Mental health treatment still carries some shame for parents, but is sometimes considered an urgent need.
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The Great Engagement: Your Secret To Improving Retention, Quality, And Profitability With Brad Zimmerman
Strategic Planning and Management Insights
FEBRUARY 19, 2024
He explains how leaders are like parents in the business, helping everyone become healthy and productive individuals and allowing them to grow in the organization. As a CEO and leader, we want to spread the commitment to providing value to our customers like a virus.
6.5 Pretty Good Rules… For Parents
Jeffrey Gitomer
FEBRUARY 25, 2014
We''ve Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. General Jeffrey gitomer sales training'
How to Hire a Freelance Blog Writer for the Success of Your Small Business
Customer Think
NOVEMBER 29, 2021
Starting up a new business is like taking up the responsibility of a parent because startups need cherishing and nurturing exactly as a child does. It requires maximum safekeeping and immense support and effort till the time it can stand on its own two feet. With all that on your plate, wouldn’t it be great […].
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Skip the ‘I told you so’ and get really good at three things
Customer Think
FEBRUARY 15, 2024
As a parent, I’ve said it more times than I […] The phrase, “I told you so” is a timeless retort spoken from the lips of first graders to senior adults. It can be heard after hilarious falls on playgrounds, as well as after the not so humorous moments in hallways, offices, clinics, and living rooms.
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The Synergy of Motherhood and CX Leadership: Maximizing Impact in Both Roles
Customer Think
MAY 16, 2023
It’s fascinating how the skills and lessons learned from being a mom shape our CX role while our customer-centric mindset enhances our parenting too. Do you realize the impact of Motherhood on your approach to customer experience (CX)? With Mother’s Day approaching, I’d like us to […]
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Case Study: Ocorian’s Salesforce Evolution with DemandFarm
DemandFarm
OCTOBER 19, 2023
Recognizing the importance of data-driven decision-making and the need for comprehensive account plans, Ocorian turned to DemandFarm to: Improve entity relationships within parent accounts. Simplify opportunity ratio visualization. Enable comprehensive opportunity view for growth strategy
Why Your Customer’s Needs Have to Be Top Of Mind
Customer Think
JANUARY 17, 2023
It’s a mantra parents teach their children, especially when they experience poor customer service. “The customer is always right.” It’s a concept business students learn in school. Above all, it’s a mindset that infuses every corner of the business world. Every company has customers — and if they’re not happy, no one’s happy.
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How Ugg, Lowe’s, Publix and Others Reward Customers With Freebies
Customer Think
MARCH 12, 2023
Just ask the parents who eat at the Rib & Chop House, a chain of restaurants that operate throughout the Rocky Mountain region. At a time when consumers appear to be nickeled and dimed at every turn, one shiny apple can be a pretty persuasive freebie. Whenever a family with a child is seated at […]
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Thankful Leadership – Why & How to Develop a Grateful Culture
Customer Think
NOVEMBER 27, 2023
Five years ago, I posted the following: My parents told me, I told my children, and I suspect they will tell their children two magic words. In the United States, during this time of year, these words play prominently in family gatherings. The good news is that the magic of these words extends well beyond […]
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Announcing PeopleIQ
Nutshell
MAY 9, 2024
PeopleIQ is the parent product of VisitorIQ and the new name of the add-on. After that, Nutshell sorts by level, with C-level executives displaying first. What happened to VisitorIQ? The VisitorIQ tool hasn’t gone anywhere, but the add-on has changed names. How is PeopleIQ different from VisitorIQ?
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What is channel sales? Sales channel strategy and guide
Zendesk
OCTOBER 19, 2021
Channel sales is simply a sales strategy in which a parent company sells products through another company. Here’s a breakdown of the most common sales channels: Resellers: Resellers purchase products from the parent company and sell them to the customer at a different price point. Example: StubHub ticket reseller. Example: CVS.
Gamify to Boost Customer Engagement
Customer Think
OCTOBER 7, 2021
Every parent knows a contest or game can transform many situations by redirecting kids’ unruly energy. Who can sit still the longest?” Counting backward from 100. Twenty questions. These are just a few of the go-to, often impromptu, games that can help rein in potential chaos.
A Customer Centric Approach: 5 Ways Steve & Kate’s Camps Earns ‘Customers for Life’
Groove HQ
DECEMBER 13, 2019
Every year, thousands of parents choose to send their kids to one of 38 day camp locations run by Steve & Kate’s Camps across the U.S. If you’re a parent sending your child to camp, you’re sure to have […]. “Customer centric” isn’t a buzzword for Steve & Kate’s Camps. It’s a way of doing business.
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On The Up-And-Up | A New Horizon For Mothers Amidst A Global Pandemic
S4 Consulting
MARCH 24, 2021
It’s not news that the national pandemic has taken a toll on working parents, specifically mothers, over the past year. The evolution of work-from-home, online learning for young ones, and the hybrid parent-teacher-leader-caregiver serve as a new normal for many of us. The data is there.
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Tooth be told: A customer experience about my teeth
Customer Think
JULY 19, 2021
My parents were probably delighted as I was unable to blab about school or sing Hanson at the top of my lungs, let alone talk at all. I was 15 the first time my jaw got stuck open. That’s when I was introduced to TMD, or temporomandibular joint dysfunc.
What is a SWOT Analysis?
OnStrategyHQ
MARCH 25, 2022
We communicate with our parents and students like no other district – we are the example when it comes to community communication. A new website would make communicating with our parents easier and faster. New mediums present – like social media, podcasts, or YouTube – present new ways to reach students and parents. WEAKNESSES.
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Questions Aren’t All They’re Cracked Up To Be
Customer Think
NOVEMBER 24, 2021
Questions seem to be a prompt in many fields, from medicine to parenting. Ask more questions! sellers are admonished. Ask better questions! leaders and coaches are reminded.
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4 Key Traits Of The Most Successful Sales Leaders
Sales Gravy
OCTOBER 25, 2023
As an individual sales rep, you have the opportunity to be a leader within your team and also in your role as a parent. As an individual sales rep, you have the opportunity to be a leader within your team and also in your role as a parent. Each of us has the potential to be a leader in our own way.
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CX trends for higher education
Zendesk
MARCH 10, 2023
With advances in technology, administrators can now easily connect with students, parents, staff, and faculty over their preferred channels, whether social media, chat, text, email, or phone. The customer experience (CX) for higher education has evolved rapidly to mirror consumer trends.
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How Everyone Got It Wrong About Facebook’s Friendly Fraud Problem
Customer Think
OCTOBER 5, 2021
In January 2019, the Center for Investigative Reporting published an article alleging that Facebook “duped” children and parents out of their money. They looked at Facebook’s internal memos, emails, and other documents.
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Always Available, Always Informed Service: How Chewy.com Proves They Care About Your Pet As Much As You Do
Customer Think
DECEMBER 16, 2021
If you have a pet, it’s likely that you have become a “Pet Parent.” Your pet is a member of your family, and you seek out the best of everything for them. Most important, you want smart, knowledgeable people guiding you to the right food and equipment.
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Curiosity Killed the Cat, but Saved the Sales Rep
The Center for Sales Strategy
OCTOBER 8, 2020
Every parent has a story to tell about the funny or embarrassing questions their kids have asked at the most inopportune times: “Why is Grandma so wrinkly?" Have you ever noticed how many questions little kids ask? or "Why do I have to eat those gross green things?”.
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Default reports is the key to long-term agent attendance reports
Zendesk
MARCH 18, 2024
Whether that be for folks that need some coaching on getting to work on time or parents that need the flexibility to come in 10 minutes later to account for morning traffic getting their kids to school.
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Wealth Management for Millennials – Communication strategies to attract & retain digital natives
Customer Think
MAY 13, 2021
Younger generations may inherit more than $65 trillion over the next two decades,1 and up to 80% of them may switch from their parents’ advisor.2 Hot competition in wealth management for millennials and Gen-Z is putting the pressure on wealth firms and financial advisors.
5 Virtual Success Tips for Sales and Marketing Leaders
CoSell
JANUARY 14, 2021
One of the biggest challenges was one I hadn’t been aware of: balancing being a parent with working. It’s stressful and challenging for most parents. We’ve responded by creating a peer-to-peer network so parents can get tips from other parents. Having someone to call has turned out to be a huge help.
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Weekly Roundup: B2B Sales Enablement Forecast, How Sales Teams Can Thrive in a Digital World + More
The Center for Sales Strategy
FEBRUARY 21, 2020
> B2B Sales Enablement Market 2020 Demand, Technology, Trend, Growth, Opportunities and Forecast to 2025– News Parent. "It's fine to celebrate success but it is more important to heed the lessons of failure.". Bill Gates. AROUND THE WEB -. >
The Definition of Going Rate Pricing in Under 200 Words
Hubspot Sales
MARCH 1, 2019
Two parents planned to go out for dinner on a Friday night, but they needed someone to take care of their toddler. But, now the parents wondered, "What's the going rate for babysitting ?". There are many methods to choose from, depending on the industry, business size, and what they're selling. Picture this.
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Being a servant leader – Servant Leadership
MDI Training
FEBRUARY 14, 2023
Transactionally, this would be a reversal of the parent-ego to child-ego relationship. Traditionally, leadership has been seen mostly patriarchal and sometimes matriarchal, i.e. the leader has to care for the children similar to parents, but can demand obedience. The inversion of the parent-child relationship does not really work.
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B2B Book Club Selection (September 2022)
Account Manager Tips
SEPTEMBER 11, 2022
Bosses, colleagues, customers—but also family, friends, and in-laws—they all have “suggestions” for our performance, parenting, or appearance. We know that feedback is essential for healthy relationships and professional development—but we dread it and often dismiss it.
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Curiosity Killed the Cat, but Saved the Sales Rep
The Center for Sales Strategy
MAY 30, 2019
Every parent has a story to tell about the funny or embarrassing questions their kids have asked at the most inopportune times, all those occasions their child has scrunched up their little face and asked, “Why is Grandma so wrinkly?" Have you ever noticed how many questions little kids ask? or "Why do we have to go to school every day?"
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9 Unexpected Reasons Why Key Account Management is Important
Account Manager Tips
MARCH 23, 2021
Expand to new divisions, parent or sister companies. Here are some surprising benefits of key account management: Business growth. Show me the money! Capture more spend away from alternative suppliers. Upsell and cross-sell opportunities through a more extensive network of client contacts.
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