Red Star Kim

FEBRUARY 1, 2024

In its 12 th year – it obtains the opinions of around 100 CMOs from professional service firms. And efforts to increase differentiation – perhaps through brand initiatives and service/client experience improvement (to counteract fee pressures and margin erosion) – should also increase in response.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Red Star Kim

MARCH 30, 2023

I’m excited to announce that the Managing Partners’ Forum has just launched a series of six modules for an innovative leadership development programme for firm-wide leaders of small and medium sized professional services firms. Why is the Managing Partners’ Forum Leadership Development programme different?

Leadership 130

Leadership Emotional Intelligence Digital Transformation Management 130

Mike Kunkle

NOVEMBER 21, 2023

The story, all names, characters, and incidents portrayed in this production are fictitious. No identification with actual persons (living or deceased), companies, places, buildings, and products is intended or should be inferred. You can skim through the below initial facts on industry and products/services.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Red Star Kim

JANUARY 28, 2024

We welcomed delegates from legal, accountancy and financial services firms. Leadership, emotional intelligence and teams in change management. Leadership and change The role of leadership and leaders in change management provoked much energetic discussion. And how leadership teams can help or hinder change programmes.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Sales Gravy

FEBRUARY 25, 2024

Her ability to navigate through grief and lead the company forward is a powerful narrative of leadership in the face of adversity. Fostering a Culture of Accountability and Innovation Patricia's leadership style is characterized by a strong emphasis on accountability and a culture that encourages innovation.

Suppliers 95

Suppliers Innovation Leadership Decision-making 95

Red Star Kim

JUNE 27, 2023

At the recent PM Forum online workshop on campaigns, thought leadership and project management there were 17 delegates from legal, accountancy and insolvency firms located in London, Belfast, Sutton Coldfield, Manchester, Newcastle, Cambridge and Dubai. Describe what is involved in campaign development and the sequence of events.

Leadership 130

Leadership Management Stakeholders Communication 130

Red Star Kim

DECEMBER 18, 2023

The workshop covered strategic thinking, business strategy and marketing and business development (MBD) strategy. We looked at case studies from professional services firms. The complexity of professional services firms adds to the strategy challenge. The complexity of professional services firms adds to the strategy challenge.

Marketing 130

Marketing Strategic Thinking Artificial Intelligence Stakeholders 130

Red Star Kim

SEPTEMBER 6, 2022

I haven’t reviewed a book on the topic of internal communication and yet it’s a vital element of marketing, branding, organisational culture, change management and leadership. What books would you recommend for internal communications in professional services firms? Introduction. The focus here is on business intelligence.

Communication 130

Communication Facilitation Leadership Stakeholders 130

Red Star Kim

SEPTEMBER 26, 2023

Here I review recent developments and look at some case studies of how M&BD teams are structured: An update on marketing and business development (M&BD) team structures. Expectations of M&BD (reactive service or proactive advisers?) Former fee-earners with technical product knowledge?

Marketing 130

Marketing Key Account Management Account Management Artificial Intelligence 130

Red Star Kim

MARCH 7, 2023

A key theme arising at the March PM Forum “ Future Marketing/Business Development Manager” (with delegates from legal, accountancy and consultancy firms) was about being overwhelmed. There were conversations about overwhelmed marketing/BD managers, overwhelmed M&BD teams and overwhelmed fee-earners.

Marketing 130

Marketing Management Emotional Intelligence Leadership 130

Red Star Kim

MAY 11, 2023

It has been exciting working alongside my apprentices at Cambridge Marketing College who represent some of the world’s longest-established leading brands in markets such as luxury jewellery and office products as well as those who are leading the field with newer brands in areas such as hospitality, tax services and construction products.

Management 130

Management Co-Creation Publishing Leadership 130

Red Star Kim

FEBRUARY 28, 2023

Both to maintain service levels and underpin growth strategies. Having confident leadership with a strong vision, backed up with a robust business plan and strategy and evidence of progress was attractive to potential recruits. Larger professional services firm were using automation in this area.

Emotional Intelligence 130

Emotional Intelligence Management Business Planning Value Proposition 130

Red Star Kim

DECEMBER 5, 2023

In November it was a full house for the PM Forum’s Proactive marketing and business development executive online workshop. Proactive marketing and business development executives – CRM, internal engagement and career insights. A variety of specialist (to professional services) and mainstream CRM systems were explored.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. After describing what strategic thinking looks like, the author guides readers through the strategy process – with suitable questions to ask during leadership discussions. The examples are mostly products so it’s not ideal for professional services.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Mike Kunkle

AUGUST 30, 2023

It’s hard to tell from afar how much of that was poor leadership versus poor enablement, but in some cases where I knew the enablement pros who were impacted, I can vouch that they were solid enablement leaders, and were hamstrung by their circumstances and their leadership, not their capabilities.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Red Star Kim

OCTOBER 16, 2023

Delegates included both partners and business development professionals (some with a banking background) from law firms (employment, criminal, disputes, offshore), accountancy practices (audit, forensic, insolvency and restructuring and financial services. This post adds to the learning resources from the session. And co-create a plan.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Mike Kunkle

AUGUST 8, 2023

In addition, to align around how everyone will support buyers and customers and the revenue engine, this is the group with whom the enablement team should develop their Sales Enablement Charter. And use what you learn to develop and implement strategies and tactical plans to foster replicable, repeatable, scalable, and predictable results.

Sales 188

Sales Prioritization Innovation Leadership 188

Red Star Kim

NOVEMBER 22, 2022

In recent workshops we have explored the use of creativity techniques to resolve client service issues, co-create solutions and improve client relationships. So deploy “ Temperature taking ” activities – when communicating in person, on the phone or through emails – to pick up on early warnings of client service or relationship issues.

Brainstorming 130

Brainstorming Innovation Client Relationships Marketing 130

Red Star Kim

FEBRUARY 8, 2024

At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. Here is a summary of the sales targeting toolbox for professional services firms.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

MDI Training

JULY 26, 2023

Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Flevy

DECEMBER 17, 2021

Proponents of the central model had the view that intellectual power and Innovation capability had to be centralized, all products and services brought in line everywhere, foregoing catering to diverse needs and demands of customers in every emerging market. The 3 Pillars of Globalization are: Customization.

Supply Chain 111

Supply Chain Logistics Banking Manufacturing 111

Strategic Communications

APRIL 17, 2024

For example, Fotomat’s drive-through film development services became obsolete as one-hour photo labs and digital photography gained popularity. Poor Business Decisions and Management: In some cases, the downfall of these brands can be attributed to poor strategic decisions and ineffective leadership.

Innovation 52

Innovation Retail Value Proposition Logistics 52

Flevy

OCTOBER 5, 2023

Growth Hacking involves reevaluating the way a product is developed and marketed. It necessitates: A strategic framework Hypotheses development Hypotheses testing Learning and adapting Growth Hacking has been greatly misunderstood by entrepreneurs and executives alike, owing predominantly to its eccentric name.

Acquisition 103

Acquisition Investors Digital Transformation Profitability 103

Hubspot Sales

JUNE 14, 2022

The most successful products and services have some kind of edge — a defining, compelling x-factor that captures and capitalizes on potential customers' attention. Having a competitive advantage means being able to present your customer base with a unique, compelling reason to pick your product or service over your competitors.

Leadership 99

Leadership Construction Small Business Marketing 99

Brooks Group

MARCH 28, 2024

A C-level decision maker is an executive who holds a senior leadership position, typically with a title starting with the letter “C” such as chief executive officer (CEO), chief operating officer (COO), or chief financial officer (CFO). The buyer sees it as a tactical product vs. something core to achieving their objectives.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Hubspot Sales

JUNE 3, 2022

Imagine not having to take other companies’ pricing strategies into account when deciding how much you’ll sell your products for — or being the company that sets the standard for pricing in your space. That's the premise behind a prominent pricing strategy known as price leadership. Types of Price Leadership. Better Products.

Leadership 86

Leadership Marketing Profitability Innovation 86

MDI Training

SEPTEMBER 29, 2023

In dialogue with Michael Kolleger: Leadership 4.0 and AI in transition In the kick-off of our new expert series “ Leadership 4.0: Leadership in the Changing AI Era “, Data Scientist Michael Kolleger took the time for an interview with us. Here, the focus is on using data to improve our products.

Artificial Intelligence 52

Artificial Intelligence Leadership Digital Transformation Digitalization 52

MDI Training

FEBRUARY 27, 2023

Engagement in the workplace affects employee retention, productivity, and loyalty and is critical to customer satisfaction. These biases can lead to employee tension and mistrust, decreasing engagement and productivity. Generational diversity is a great starting point for creating a more vibrant, productive, and inclusive workplace.

Leadership 97

Leadership Digital Transformation Meetings Innovation 97

Flevy

MARCH 18, 2024

Research & Development (R&D) stands as the cornerstone of Innovation and a primary driver of creating a sustainable Competitive Advantage in today’s fast-paced and technology-driven markets. This essential function encompasses the activities organizations undertake to innovate and improve their products or services.

Management 52

Management Digital Transformation Innovation Decision-making 52

Flevy

JUNE 22, 2022

With ubiquitous Disruption threatening the technology infrastructure and Operating Models of organizations on a consistent basis, it’s an unrelenting challenge for senior leadership to create an enterprise proficient in introducing offerings in line with customers’ requirements and of desirable utility. Competitive Advantage.

Procurement 110

Procurement Leadership Banking Manufacturing 110

Brooks Group

OCTOBER 13, 2023

It’s a powerful tool for developing the full potential of every sales professional on your team. Has Leadership Experience Being able to draw on a professional selling background will win the trust of an audience in a program. Sales training is essential to your company’s success.

Facilitation 92

Facilitation Sales Training Sales Decision-making 92

Flevy

MARCH 25, 2024

They allow us to cut through noise, zero in on the key issues, and facilitate the development of insightful recommendations. This development process is iterative and ongoing, with frameworks being continuously refined and updated to reflect new business realities and emerging best practices.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Flevy

JANUARY 13, 2024

“Average Handling Time” in Customer Service is an example of an operational KPI. To achieve this, TechInnovate identified 2 key objectives: enhancing Customer Satisfaction and accelerating Product Innovation. Operational KPIs are focused on daily activities and short-term goals.

Healthcare 59

Healthcare Leadership Acquisition Innovation 59

CMOE

FEBRUARY 15, 2023

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. Learning & Development Blog by Dashe & Thomson Dashe & Thomson’s L&D blog holds numerous articles and guiding tips on current L&D trends of which professionals should be aware.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

MDI Training

JULY 28, 2021

HR managers are often faced with the challenge of identifying employees who are suitable for leadership tasks. How do you know in practice whether an employee can and wants to take on a leadership role ? 2 MAIN LEADERSHIP STYLES. Transactional leadership = leading via goals. What is leadership?

Leadership 98

Leadership e-Learning Digitalization Decision-making 98

Zendesk

JUNE 30, 2022

The role of a customer success team is to help customers get the most value out of your product or service by proactively connecting with them throughout their lifecycle, anticipating their needs, and providing support. Maintain product expertise. Is senior leadership on board? When to start your customer success team.

Customer Success 97

Customer Success Interpersonal Skills Leadership Investors 97

Flevy

AUGUST 20, 2023

Leadership should now consider and select the approach needed to win in a market. It’s time to decide if there is a need to add a new feature to an existing product, develop a less expensive version of a product, or take an alternative path altogether. The left upper quadrant is for customers who have underserved needs.

Value Proposition 94

Value Proposition Digital Transformation Profitability Innovation 94