Zendesk

APRIL 13, 2023

Designing the best customer experiences and providing customer service is a day-in and day-out job. Building relationships, practicing patience, righting a wrong, and figuring out how to streamline operations all represent the hard work that our customers do again and again with their customers.

Customer Experience 98

Customer Experience 98

Customer Think

FEBRUARY 26, 2024

Many of you who read my articles or watch my videos may not have jobs related to customer service or CX measurement, but that doesn’t mean you shouldn’t pay attention to what I’m about to share. I recently wrote an article that included 14 customer service and CX metrics that CX leaders should consider, and […]

Customer Experience 52

Customer Experience 52

Brooks Group

FEBRUARY 12, 2024

The revenue potential of your customers doesn’t end when they sign the contract. Once a prospect buys your product or service, they represent an opportunity for future growth. If growing customer revenue is on your mind, you’re not alone. Satisfied customers are far more likely to buy than new prospects.

Sales Training 74

Sales Training Sales Account Management Profitability 74

Zendesk

FEBRUARY 27, 2024

AI is radically transforming the world of customer service, and at Zendesk Relate , you’ll gain insights and best practices to lead your organization through this next wave of transformation successfully and make your business ready for AI-first service.

Digitalization 59

Digitalization Customer Experience Organization 59

Customer Think

OCTOBER 14, 2021

Customer experience design as a discipline is relatively new. Service design vs customer experience design adds another layer of confusion. For starters, CX design is not yet popular enough to be part of school curricula. Many industries do not even ha.

Customer Experience 134

Customer Experience 134

Arpedio

JANUARY 3, 2024

Cross-selling refers to offering customers complementary products to their initial purchase, while upselling involves persuading customers to purchase a higher-priced version of the product or service they’re interested in. Both techniques require a strategic approach and an understanding of customer needs and preferences.

Customer Experience 52

Customer Experience Decision-making Profitability Communication 52

Zendesk

MAY 20, 2022

We kicked off Zendesk Relate 2022 on May 11 with a live keynote streamed from the beautiful San Francisco Museum of Modern Art, followed by the first of three digital broadcasts. For our first hybrid event, it was wonderful to bring an intimate group of customers and partners together for viewing parties in both San Francisco and London.

Procurement 98

Procurement Digitalization Customer Experience Leadership 98

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. By systematically representing the Customer Journey, businesses can align their operations to better meet customer needs, ultimately driving satisfaction, loyalty, and growth.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Customer Think

APRIL 7, 2023

Customer service is a key component of any successful business. Without a dedicated customer service team, it can be difficult to manage customer relations, address issues, and ensure customer satisfaction. This is why customer service is the most important department in any business.

Management 69

Management 69

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Zendesk

MARCH 20, 2024

What is customer service quality assurance? Customer service quality assurance (QA) is a systematic process of evaluating customer interactions, identifying areas for improvement, and providing effective coaching to enhance the overall customer experience.

Customer Experience 52

Customer Experience Facilitation Software Software 52

Flevy

JUNE 15, 2023

Providing effective customer service necessitates comprehending how the customer’s mind works and what drives their choices or actions. Measuring and improving service quality is crucial for enhancing Customer Satisfaction, Customer Loyalty , and overall business success.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

Customer Think

NOVEMBER 8, 2021

In complex B2B buying, it’s popular to talk about being consultative and/or creating value with our customers. We talk about sales people as problem solvers, working with our customers to identify and help solve their problems. Despite giving lip service to these concepts, it seems our actions are focused on the opposite.

B2B 117

B2B Sales 117

Customer Think

AUGUST 13, 2021

Customer service and workplace-related mantras can be found everywhere. “The customer is always right” is perhaps the most popular. “Teamwork makes the dream work”, as coined by John Maxwell, is another. You may ask, however, what actually fuels such mantras? Perhaps the best fuel of all is data.

124

124

Zendesk

MAY 18, 2023

Here at Zendesk, we’re so grateful that we were able to meet again in person for our annual flagship conference, Relate. This year we returned to the stage with a hybrid event, bringing together customers, partners, and community in San Francisco at the historic Pier 70 shipyard. In other words, it helps teams scale customer service.

Retail 52

Retail Digitalization Customer Experience Decision-making 52

NG Data

JANUARY 5, 2024

Community banks embracing AI for enhanced efficiency must be wary of regulatory risks, especially those related to fair lending and customer interaction. Chatbots in customer service can violate consumer financial protection laws if they provide inaccurate information.

Artificial Intelligence 52

Artificial Intelligence Banking 52

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. What is customer churn and why does it matter?

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Insightly

DECEMBER 19, 2023

Every company needs customers to survive—whether you sell software to Fortune 500 companies, accounting services to local dental offices, or meal plan subscriptions to health-conscious consumers. That’s why customer retention is such a priority for today’s business leaders. What is customer churn and why does it matter?

Acquisition 52

Acquisition Customer Experience Onboarding Value Proposition 52

Flevy

FEBRUARY 20, 2024

Customer Satisfaction Benchmark Definition : Compares an organization’s customer satisfaction levels against industry or direct competitors’ benchmarks. Relevance : Ensures that the organization remains competitive in terms of customer service and support, which is vital for retention and brand reputation.

Management 52

Management Digital Transformation Profitability Decision-making 52

Brooks Group

MARCH 28, 2024

Busy executives will make time if you can provide fresh perspectives and valuable insights related to their strategic priorities. Their main concern: “How will we put your product or service into place?” Their main concern: “How much more work will your product or service require?” Use insights and new ideas as currency.

Decision-making 70

Decision-making Logistics Supply Chain Suppliers 70

Customer Think

FEBRUARY 2, 2024

Do you try to win your customers back with a free item or discount when they are unhappy with the service agent’s attitude? Have you reconsidered your return policy and made it more customer-friendly, with relatively high number of customer complaints, e.g. “Why do you make it so […]

45

45

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

APRIL 14, 2022

In fact, the future of customer experience is, in many ways, not so uncertain in the near term—much of what we can expect by 2025 is simply an extension of what’s happening today. But by 2030, technology may evolve dramatically faster than we expect, and it will radically change the customer experience landscape.

Customer Experience 98

Customer Experience Supply Chain Banking Communication 98

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

PandaDoc

APRIL 17, 2024

Calculating ACV can deliver many benefits , from increased customer retention to better forecasting. The former tracks revenue from individual customers, whereas ARR looks at total revenue. This is the total revenue you gain from a customer for a specific contract throughout their relationship with your organization. Sales reps.

Sales 52

Sales Internet Profitability CRM 52

The Center for Sales Strategy

FEBRUARY 9, 2022

However, unless sales managers can cooperate with the production/service delivery teams, it will be difficult for sales to back up their promises and/or fulfill the customer’s needs. But, by leveraging our tips, your own customer research, and back-and-forth team communication, several delivery-related issues are solvable.

Sales Management 108

Sales Management Management Sales Communication 108

Brooks Group

FEBRUARY 27, 2024

B2B buyers today see many products and services as commodities: items that seem equivalent no matter who produces them. This is when a value-based selling approach—the ability to add value to your product or service—is critical. This helps your customer maximize the value derived from your product and increases your margins.

Sales Training 59

Sales Training Sales Value Selling Profitability 59

Apptivo

MAY 31, 2022

All About Customer Relations. What is customer relations? Who is responsible for customer relations in a company? Why is customer relations important? Customer relations vs Customer service. Steps to take to build lasting customer relations. Conclusion.

Communication 52

Communication Customer Experience Acquisition CRM 52

Planview

MARCH 1, 2024

As a leader of a shared services or center of excellence team, you might wonder how to showcase your team’s business value as tangibly as sales figures do. How much does the software or other services you manage or provide cost? Understand who your customers are and their objectives Yes, you have customers.

Value Proposition 59

Value Proposition Software Software Finance 59

Hubspot Sales

JUNE 28, 2022

Read on to learn the difference between the two and how they relate to your business operations. An example of internal corporate restructuring can be combining two senior positions that are closely related. These relationships are usually developed with companies with similar goals and related offerings.

Acquisition 76

Acquisition Finance Marketing Management 76

Arpedio

DECEMBER 20, 2023

Upselling is a sales technique that can help businesses to boost revenue and enhance customer satisfaction. With its purpose to encourage customers to purchase products or services that are of higher value or complementary to their intended purchase, upselling is a powerful tool that can lead to increased sales and profits.

Profitability 52

Profitability Customer Experience Sales Marketing 52

Zendesk

MAY 3, 2022

At this year’s Zendesk Relate , we are centering on our customers. In the spirit of the times, Zendesk Relate is a global virtual event. Our global customer experience event only happens once a year. Zendesk Relate will kick off with a keynote streamed live from the iconic Museum of Modern Art in San Francisco.

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98

Flevy

SEPTEMBER 19, 2023

A multitude of industry sectors find themselves ensnared in relentless competition as organizations strive vigorously, frequently contending over identical attributes, all the while presenting comparable goods or services. This fiercely competitive environment has clear and accepted boundaries with well-defined competitive rules.

Value Proposition 96

Value Proposition Digital Transformation Profitability Innovation 96

ProlifIQ

APRIL 12, 2024

Upsell & Cross-Sell From Your CRM Implementing effective cross-selling and upselling strategies can provide tremendous benefits for growing your business revenue and building customer loyalty. Cross-selling refers to offering customers additional products or services that are related to their original purchases.

CRM 52

CRM Prioritization Profitability Business Growth 52

Insightly

FEBRUARY 12, 2024

It includes a data quadrant for the category where it shows an axis for innovation, leadership, service and challengers. Software Reviews defines CRM as software that “enables an organization to manage the complete customer lifecycle and capture, integrate and analyze data across all customer touchpoints.”

Software 52

Software Software CRM Small Business 52

Nutshell

APRIL 21, 2023

You’ve identified the customer data you want to collect, but now it’s time to actually go out and get it. Identifying the best way to collect customer data can be challenging, but ultimately, the juice is worth the squeeze, and the process can lead to better business growth.

CRM 62

CRM Software Software Media 62

Nutshell

APRIL 3, 2024

If there’s one thing that’s bad for business, it’s unhappy customers. When your customers are frustrated with the quality of your products, services, or support team, they’re likely to ditch your company for a competitor — unless you can help resolve their issues satisfactorily. Table of Contents What is customer satisfaction?

Media 71

Media CRM Marketing Meetings 71