Zendesk

FEBRUARY 15, 2024

Think of hats, in this instance, as chatbot templates. And just as there are different hats worn for different occasions, there are many different chatbot templates used for different situations. To help you elevate your bot’s wardrobe, we’ve gathered 20 popular bot templates to inspire you on your chatbot journey.

e-Learning 52

e-Learning Onboarding Artificial Intelligence Customer Experience 52

Zendesk

DECEMBER 4, 2020

So, when it comes to customer service, web self service is no longer a trend — it’s an expectation. Give them direct access to the answers and help they need through web self service. What is web self service? What is web self service? Your customer service agents will thank you, too.

Artificial Intelligence 98

Artificial Intelligence Software Software Customer Experience 98

Zendesk

OCTOBER 31, 2023

Interactive Messaging Templates Interactive Messaging Templates (Support) (Paid) enables the creation and management of ‘Messaging Templates’ that allow agents to harness the power of these tools in messaging conversations at the press of a button.

Government 52

Government Finance Retail Decision-making 52

Hubspot Sales

AUGUST 21, 2023

You've started a new business, and your customer base is starting to expand. There's a whole world of untapped potential around you — prospects you know would benefit from your product or service. And the issues you're running into are less about your solution's soundness and more about how you can reach your potential base.

Value Proposition 98

Value Proposition Media Decision-making Communication 98

Account Manager Tips

SEPTEMBER 15, 2022

Both laid out a complete blueprint to share your knowledge and educate the market on your value by understanding: Core values Strengths and weaknesses Unique value proposition Personality and image attributes Leadership attributes Positioning Competitive differentiation. These books changed the trajectory of my life (no exaggeration).

Key Account Management 130

Key Account Management Account Management Media Publishing 130

Account Manager Tips

SEPTEMBER 7, 2022

Both laid out a complete blueprint to share your knowledge and educate the market on your value by understanding: Core values Strengths and weaknesses Unique value proposition Personality and image attributes Leadership attributes Positioning Competitive differentiation. These books changed the trajectory of my life (no exaggeration).

Key Account Management 130

Key Account Management Account Management Management Media 130

Red Star Kim

JUNE 15, 2023

Key Account Management (KAM) – Research companies Larger firms may have access to research and knowledge specialists. Nexis – LexisNexis UK Business Solutions This post includes a list of research agencies and consultancies specialising in professional services Client satisfaction benchmarks – How do you measure up?

Key Account Management 130

Key Account Management Account Management Management Client Relationships 130

Zendesk

OCTOBER 20, 2023

The right customer service plan is like the Infinity Gauntlet in the Marvel Universe. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document. Similarly, a customer service plan captures and displays the crucial elements of customer service in a living document.

B2C 52

B2C Customer Experience B2B Software 52

Hubspot Sales

MAY 7, 2024

No matter your niche, product, or service, and no matter how prepared you are, your business will throw you a curveball. As a marketing business owner whose revenue primarily comes from my writing services, late 2022 to mid-2023 was… unnerving, to say the least. I tell you this from experience. Capacity for learning is critical.

Interpersonal Skills 89

Interpersonal Skills Decision-making eCommerce Prioritization 89

Zendesk

AUGUST 30, 2022

This integration will enable your fraud teams to leverage Sift’s fraud prevention scores, to derive better insights and context while staying in strong alignment with your customer service team. Tech-Connect by AVH Technologies (Support) connects Zendesk to the Synchroteam Field Service Application. OCR PDF Converter by Knots.

Media 98

Media Digitalization Communication Decision-making 98

Zendesk

JUNE 29, 2023

With Yellow.ai’s conversational service cloud (CSC) solution, enterprises can deliver real-time support to their customers by automating routine queries and intelligently transferring complex queries to human agents. Setup is quick and doesn’t require professional services or manual fine-tuning.

eCommerce 52

eCommerce CRM Customer Experience Management 52

PandaDoc

MARCH 29, 2024

This article outlines steps to establish and optimize a deal desk process flow with your team to help advance your sales strategy. Proposal development : a deal desk applies best practices of an approval workflow , including the use of templates , a knowledge base, and automation tools.

Negotiation 52

Negotiation Stakeholders Profitability Government 52

Nutshell

MAY 3, 2023

If your company has a unique sales process or sells a variety of products and services, it can be tempting to build a CRM from scratch. In this article, we’ll dig into the nitty-gritty surrounding homegrown CRMs, including what a custom CRM is and the potential benefits and drawbacks of building your own.

CRM 127

CRM Software Software B2C 127

Red Star Kim

OCTOBER 3, 2022

There was also this fabulous comment “Kim had so much in-depth knowledge. This article summarises the delegates’ key pitching insights – Qualification, Branding and Following up. Most firms used templates to make compiling pitch and tender documents quick and efficient and preserve branding. Qualification.

Decision-making 130

Decision-making Communication Meetings Marketing 130

Red Star Kim

JUNE 16, 2022

This article focuses on the key themes that arose and contributes to the learning resources for delegates. Rather than the strategic, focused and co-ordinated approach that we’d like – it was felt more like the Wild West in professional service firms at times. Education, engagement and enthusiasm programmes were considered.

Management 130

Management Key Account Management Digitalization Communication 130

Account Manager Tips

JULY 22, 2022

The great thing about them is they’re based on research. I enjoyed this article from SessionLabs because it is designed to help teams work through the process of identifying problems, discussing solutions and deciding which is the best approach. Let me know if anything in this article caught your eye, I'd love to hear from you.

Key Account Management 130

Key Account Management Account Management Management Acquisition 130

Red Star Kim

JUNE 1, 2023

There are other ways to differentiate such as through innovation, relationship and service excellence, new product and service development and new delivery platforms. This is particularly useful to gain insight into firm’s approach to relationship management, service delivery and use of technology and systems.

Value Proposition 130

Value Proposition Innovation Marketing Media 130

Hubspot Sales

JANUARY 18, 2021

For the sake of this blog article (and since there are dozens of CRMs on the market today) we’ll look at the activities you can accomplish with HubSpot , an all-in-one CRM for SMBs and enterprise companies that want a CRM that grows with them and eliminates friction. Create a knowledge base. Automate tasks. Build landing pages.

CRM 135

CRM Software Software Communication 135

Zendesk

APRIL 6, 2021

Instead of asking customer service reps to put out every fire, empower customers to find their own solutions whenever possible. When your company masters customer self-service, you make it easy for consumers to solve their own issues without having to send an email or make a call. What is customer self-service? Community forum.

Internet 52

Internet Retail Innovation Digitalization 52

Zendesk

JULY 27, 2023

Bazaarvoice Bazaarvoice + Zendesk (Support) integration enables you to build an efficient, effective UGC program that delivers high-quality customer experiences and improves customer service across the shopping journey. Take advantage of AI-based features such as ticket title generation and auto-summarization. knowledge base.

e-Learning 52

e-Learning Retail Communication Customer Experience 52

PandaDoc

APRIL 20, 2022

This article refers specifically to outbound sales, which is often confused with outside sales. To clear this up: Outbound sales refers to the process of reaching out to prospects who haven’t indicated a direct interest in buying the product or service you want to sell. The power of social selling is relationship-based.

Sales 98

Sales Media CRM Decision-making 98

Red Star Kim

DECEMBER 2, 2022

This article summarises the main themes that arose from the discussions and exercises and forms part of the day’s learning resources. Keep learning and refreshing my knowledge and skills. Find examples/templates of a best practice business development plan/marketing plan. Key delegate takeaways from the session. Digital skills.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

Zendesk

DECEMBER 3, 2021

Based on the responses, reps can whittle down the list of leads and go with the most viable opportunities. Self-service tools —such as AI-powered chat, FAQs, and knowledge base articles—help customers find the answers they need outside of business hours. Let’s look at a great Contact Us page on Notion ’s website.

eCommerce 98

eCommerce Banking Decision-making Customer Experience 98

Zendesk

APRIL 10, 2021

Self-service options aren’t just nice-to-haves for customers. Our Customer Experience Trends Report 2020 found that high-performing businesses were 76 percent more likely to provide self-service options—but only one-third of companies were offering any sort of self-service. For customers, the benefits of an FAQ page are obvious.

Digital Transformation 52

Digital Transformation Customer Experience Publishing Organization 52

OnStrategyHQ

JANUARY 19, 2024

Maybe you want a 500-word article with a headline and conclusion, or maybe you want a table with specific headers. Step 1: Fill in the CREATE AI Prompt with this Template If you found the above outline useful, here is an AI prompt template that you can use to fill in your information and begin your strategic planning journey.

Artificial Intelligence 52

Artificial Intelligence Organization Media Decision-making 52

Freshworks

NOVEMBER 12, 2020

Alternatively, businesses can opt to leverage customer service as a value-adding experience, and avoid the net loss of failing to put enough focus on their customers. Boredom, waiting, and impersonal, tiresome service. Aim for a service style that is friendly and personable, not stale and lifeless. Image by DRIFT.

Customer Experience 59

Customer Experience Software Software Prioritization 59

Nutshell

JUNE 5, 2020

This phenomenon is known as the “ Curse of Knowledge ”: When you encounter information that you’re familiar with—like a beaten-to-death professional title ( *cough* self-described “thought leaders” *cough* ), or a scripted sales message—your brain instinctively “doesn’t wanna know,” because you’ve encountered the same data before.

Procurement 96

Procurement Value Proposition B2B Decision-making 96

Nutshell

DECEMBER 7, 2023

From customer service and data analysis to research and writing, there are plenty of tools to help streamline the process. For example, a customer service AI chatbot can assist your team — and your customers. When you enter a prompt, the large language model (LLM) creates a response based on the information it has.

Artificial Intelligence 54

Artificial Intelligence Marketing CRM Banking 54

LinkedFusion

OCTOBER 11, 2023

Understanding the Significance of Lead Generation The Backbone of Business Growth Lead generation is the process of attracting and converting potential customers into qualified leads who have shown interest in your product or service. It is the critical first step in the sales funnel and a pivotal factor in business success.

Small Business 52

Small Business Advertising Media Marketing 52

Insightly

JULY 31, 2023

If you’re reading this article, chances are you’re in the market for a new customer relationship management (CRM) system and you are in the process of CRM evaluation. In this article, we’ll walk you through some of the important criteria to consider as you make your selection, and the questions you should ask potential vendors.

CRM 52

CRM Software Software Decision-making 52

OnStrategyHQ

DECEMBER 21, 2023

This tool identifies areas of strength and areas of improvement within an organization’s performance , skills , or overall efficiencies and allows organizations to assess the skills and competencies of their employees, and ultimately, identify gaps in knowledge or training. Use our free gap analysis template to begin your process.

Software 52

Software Software Construction Organization 52

Brooks Group

MARCH 6, 2023

In this article, we will discuss the benefits of role-specific sales training and how it can help your organization. Sales training provides new and existing salespeople with the skills and knowledge they need to succeed in their roles. This can include everything from product knowledge to customer service techniques.

Sales Training 52

Sales Training Sales Leadership Profitability 52

Nutshell

JULY 28, 2020

“We just paid HubSpot a total of $21,600 for a year of service, at $1,800 per month. Sales Hub alternatives Marketing Hub alternatives Service Hub alternatives The HubSpot platform for less. Their base plan allows for 2,000 email sends per month. Anything outside of creating identical, modular pages, will require HTML knowledge.

Software 126

Software Software CRM Advertising 126

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

KAM With Passion

FEBRUARY 8, 2021

How will the support functions such as HR, Learning & Development, Customer Service, Product Management, even sometimes R&D, be involved? Excel and Powerpoint templates remain the norm as well as cumbersome update and communication processes. To see this article summarized in a visual that you can dowload, it is here.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Hubspot Sales

DECEMBER 12, 2019

Consultants — whether individual or firm-based — specialize in a niche industry or trade. They possess knowledge so valuable that someone else — an individual, department, or entire organization — is willing to pay for it. Contractors (and freelancers) are self-employed workers who are contracted out by companies to provide services.

Healthcare 114

Healthcare Supply Chain Software Software 114

PandaDoc

OCTOBER 13, 2022

Read this article to better understand the pros and cons that other CRMs have when compared to Pipedrive. 24/7 customer service ? ?. Customer support : case management, support portal, email, knowledge base, chat. Although the base tier is $25 per user per month, it’s hardly a viable lineup. . Free trial ? ?

CRM 52

CRM Small Business Onboarding Value Proposition 52