Zendesk

NOVEMBER 28, 2023

What is SaaS customer support? SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. SaaS businesses have the unique responsibility of providing both basic and technical support. More in this guide: Why is SaaS customer support important?

e-Learning 52

e-Learning Software Software Brainstorming 52

Hubspot Sales

AUGUST 2, 2022

The SaaS revenue model offers massive potential for businesses — with the right approach. Given the ongoing nature of software-as-a-service (SaaS) investments and support, it’s possible for companies to turn initial sales into continual revenue streams that both boost customer satisfaction and pave the way for sustained success.

Software 93

Software Software Acquisition Decision-making 93

Hubspot Sales

APRIL 27, 2023

The SaaS (Software-as-a-Service) business model is one of the fastest-growing of the last decade. Because most SaaS products are subscription-based and allow for recurring revenue, this business model is becoming the go-to for many businesses — new and old. Table of Contents Is SaaS sales a good career? occupations.

Sales 102

Sales Account Management Communication Sales Management 102

Red Star Kim

SEPTEMBER 7, 2023

I regularly scan the media for information relevant to professional services benchmarks and market updates. Here is a professional services benchmark from Unit4 and some data on the accountancy profession. The post Market research: Professional services benchmark and accountancy profession statistics appeared first on Kim Tasso.

Marketing 130

Marketing Financial Services B2B Media 130

PandaDoc

APRIL 17, 2024

Well, are you a SaaS company or an organization that deals with yearly or multiyear subscriptions and/or contracts? These range from SaaS companies to magazine publications. This company offers various services, such as firewalls, virus scanning, VPNs, and password generation, for a range of subscription prices. we hear you ask.

Sales 52

Sales Internet Profitability CRM 52

Customer Think

FEBRUARY 13, 2024

In Software-as-a-Service (SaaS), this transition goes beyond traditional business transactions, fostering deeper, more collaborative customer relationships. It’s not just about selling products or services; it’s about becoming […]

Customer Success 78

Customer Success Software Software 78

Customer Think

JULY 27, 2023

In today’s digital landscape, personalization has become a buzzword in marketing, including the Software as a Service (SaaS) industry. It allows SaaS businesses to tailor their messaging and offers to individual users, creating a more engaging and relevant experience.

Marketing 52

Marketing Digitalization Software Software 52

Customer Think

AUGUST 12, 2021

Historically Software-as-a-Service (SasS) companies were led by the sales function. But today, successful SaaS companies are truly built out to be customer-led. As the business model evolved, product teams took the lead.

Customer Success 140

Customer Success Software Software Organization 140

Customer Think

JANUARY 29, 2022

SaaS organizations are increasingly growing wise to the importance of customer success (CS) programs. Not to be confused with customer experience or customer service, customer success is how businesses conceive of the long-term success of their clients, achieved through direct collaboration with themselves as software providers.

Customer Success 124

Customer Success Customer Experience Software Software 124

SmartKarrot

OCTOBER 7, 2021

One of the most critical measures of a business’s success is the kind of customer service it provides to its customers. It is more than necessary to improve the SaaS customer service process and that is what this blog is all about. These 6 tips will essentially help to improve your SaaS customer service when you do it right.

Media 10

Media Onboarding Customer Success Management 10

Nutshell

AUGUST 21, 2020

Have you ever stumbled on a SaaS website and you literally have no clue why you’re there and what they do? With every SaaS market crowded these days— G2 lists over 2,800 solutions for “ CRM ” alone—there’s little room for error in your marketing. But is SaaS marketing different from other types of marketing?

Marketing 142

Marketing Onboarding Media B2C 142

Insightly

FEBRUARY 21, 2023

Customer Relationship Management software (CRM) is a critical component of any successful business, and this is especially true in the SaaS industry. SaaS, or Software as a Service, is a rapidly growing sector that provides customers with access to cloud-based software applications through a subscription-based model.

CRM 52

CRM Software Software Shareholders 52

Insightly

FEBRUARY 22, 2024

Check out nearly any review platform for SaaS companies and a phrase you’ll run into often is “ease of use.” It is important because nearly all users and SaaS buyers cite “ease of use” as one of the top requirements for software they purchase. This article was originally published on Fast Company Executive Board. Let’s dive in.

CRM 52

CRM Decision-making Onboarding Manufacturing 52

LinkedFusion

SEPTEMBER 22, 2022

People all around the globe have been using SaaS. SaaS (Software as a Service) has become quite popular in recent times. Businesses have come to prefer Software-as-a-Service rather than buying it. This growth and acceptance have motivated many business players to enter the SaaS market. What is SaaS?

Internet 52

Internet Acquisition Customer Life Cycle Decision-making 52

Zendesk

AUGUST 10, 2021

SaaS startups have a real opportunity to capitalize on the shift to a truly digital-first world, and among the top cloud companies named in the Forbes Cloud 100 this year, the vast majority are using Zendesk to give their customers a great experience. It makes sense that they’d want their customer service to be just as seamless.

Software 98

Software Software Decision-making Prioritization 98

Customer Think

SEPTEMBER 5, 2023

In the realm of Software-as-a-Service (SaaS), where innovation and customer engagement are paramount, a revolutionary tool has emerged that promises to redefine how sales and marketing strategies are crafted – intent data.

Marketing 59

Marketing Innovation Software Software 59

Customer Think

SEPTEMBER 22, 2023

The rapid growth of SaaS providers and managed services providers (MSPs) have fundamentally shifted the way that business-to-business (b2b) commerce is conducted and have heightened the expectations customers have from their providers.

B2B 80

B2B Management 80

SBI Growth

JUNE 1, 2022

The group combined leaders mostly from private equity backed companies in software, technology, SaaS, and business services. Last week, SBI held an executive roundtable meeting for commercial leaders with the goal of unpacking Marketing and Sales interlock for revenue growth.

Marketing 83

Marketing Sales Business Services Software 83

Nutshell

JANUARY 14, 2020

Software-as-a-service (SaaS) refers to any cloud software product that a company hosts and makes available to customers over the Internet, rather than offering it as a download onto their computers or mobile devices. Skip ahead: What Is SaaS Sales? What Is the Average SaaS Sales Rep’s Salary? What Is SaaS Sales?

Sales 127

Sales Software Software CRM 127

Hubspot Sales

MARCH 25, 2024

For newer, smaller companies, Dan sees the most opportunity in the medium-length use cases, such as: SaaS or specialized services Job training or skill development Dating Getting in shape These needs often take several months to a few years to complete, giving you a nice runway of recurring revenue. Not an easy feat.

Investors 75

Investors Acquisition B2B Digitalization 75

Arpedio

JANUARY 3, 2024

ACV refers to the total value of signed contracts over a specific period, while ARR is the recurring revenue generated from contracted services. ACV refers to the total value of signed contracts, while ARR is the recurring revenue from contracted services. Key Takeaways ACV and ARR are crucial metrics in revenue analysis.

Decision-making 52

Decision-making Profitability Software Software 52

Insightly

JULY 23, 2023

Customer success (CS) is a commonly-used phrase in business today, often confused with customer experience and customer service. Customer service is responding to customer needs and concerns via various communications channels such as phone, chat, email, and forums. Let’s start with some definitions.

Customer Success 52

Customer Success Customer Experience B2B Onboarding 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Because, according to BigCommerce.com and many other historical accounts, CRM is commonly thought of as the first SaaS application that was ever available. They will only choose SaaS vendors who hold these same safeguards.

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Customer Relationship Management or CRM trends are a leading indicator of overall trends in SaaS. Because, according to BigCommerce.com and many other historical accounts, CRM is commonly thought of as the first SaaS application that was ever available. They will only choose SaaS vendors who hold these same safeguards.

CRM 52

CRM Customer Experience Software Software 52

SBI Growth

FEBRUARY 25, 2020

Over the past two and a half decades, Cloud-based software delivery has transformed the marketplace with Software as a Service (SaaS) becoming the default way that customers purchase almost any software. This has changed the dynamics between vendor and customer.

Customer Success 77

Customer Success Software Software Customer Experience 77

Hubspot Sales

NOVEMBER 20, 2023

In this example, you could use AI to request an industry overview of the marketing industry and then request specific pain points for someone who would buy your services. You can use AI to write specific content that addresses the needs of your audience and correlates it with the benefits of your product or service.

Artificial Intelligence 95

Artificial Intelligence Decision-making Profitability Sales 95

Insightly

FEBRUARY 2, 2022

It’s important to monitor the level of engagement customers have with your product, service, or brand. You can elect to add engaged customers to customer or member councils who can get early access to new products or services and provide candid feedback in both one-on-one and focus-group style programs. No user experience is perfect.

Onboarding 105

Onboarding Customer Experience eCommerce Prioritization 105

Arpedio

FEBRUARY 20, 2024

Churn refers to the rate at which customers or subscribers stop using a company’s product or service over a certain period of time. It is a critical metric for businesses, particularly those with subscription-based models like software as a service (SaaS), telecommunications, or media streaming services.

Telecommunications 40

Telecommunications Profitability Media Software 40

Hubspot Sales

NOVEMBER 27, 2023

So an online repair concierge with top-notch customer service might just make it big. Source: USAWire SaaS for repair shops Many repair shops still operate with manual processes, making them ideal customers to serve with easy-to-use software. Finnish startup Fixably , a SaaS that focuses on repair management, raised $10m this year.

e-Learning 70

e-Learning Manufacturing Government Software 70

Insightly

FEBRUARY 2, 2022

It’s important to monitor the level of engagement customers have with your product, service, or brand. You can elect to add engaged customers to customer or member councils who can get early access to new products or services and provide candid feedback in both one-on-one and focus-group style programs. No user experience is perfect.

Onboarding 96

Onboarding Customer Experience eCommerce Prioritization 96

Arpedio

FEBRUARY 20, 2024

Upselling is a sales technique where a seller encourages a customer to purchase a more expensive or upgraded version of a product or service, or to add additional features or accessories to their existing purchase. This could include premium versions of software, larger sizes of products, or higher-level service packages.

Telecommunications 40

Telecommunications Value Proposition Retail Software 40

Help Scout

APRIL 27, 2021

Long-time customer service professional Mat “Patto” Patterson answers readers’ most challenging customer support delivery, leadership, and career questions. Dear Patto, How can I hire people for my customer service team who are strong in soft skills but are also capable of learning the more technical aspects of our complex product?

Customer Life Cycle 91

Customer Life Cycle Onboarding Software Software 91

Zendesk

FEBRUARY 8, 2022

Vimeo is a SaaS company at the forefront of the video industry, empowering video creators with the tools and technology they need to succeed with video. Director of systems and service technology, Vimeo. Upon implementing Zendesk, Vimeo was able to: Deflect 30% of tickets with self-service tools.

Construction 98

Construction Digitalization Customer Experience Software 98

Arpedio

FEBRUARY 20, 2024

Monthly Recurring Revenue (MRR) is a key metric used by businesses, especially those with subscription-based models such as Software as a Service (SaaS), to measure the predictable and recurring revenue generated from subscriptions within a given month. What is Monthly Recurring Revenue (MRR)?

Investors 40

Investors Acquisition Stakeholders Decision-making 40

Customer Think

AUGUST 23, 2021

is going to impact more than just the SaaS (software as a service) companies in play. The jostling we’ve seen in the CX tech marketplace over the past few weeks ? and discussed in previousposts ? It’s going to impact you…and the way CX is practiced goi.

Innovation 75

Innovation Software Software Customer Experience 75

Crank Wheel

DECEMBER 8, 2022

Selling Software as a Service (SaaS) to small and medium-sized businesses (SMBs) can be a daunting task, but with the right approach, it can be a highly profitable venture. Small business owners are the backbone of the economy, but they often face unique challenges when it comes to sales.

Small Business 52

Small Business Profitability Software Software 52

SBI Growth

NOVEMBER 20, 2019

Cloud-based Software as a Service (SaaS) software delivery has revolutionized the B2B software sales cycle. Managing Complexity and Competition. It has streamlined implementation and heightened ease of use for customers and vendors alike. For vendors, however, these bright sides have come.

Customer Success 69

Customer Success Software Software B2B 69