Zendesk

AUGUST 31, 2023

OpenMethods Experience Cloud OpenMethods Experience Cloud (Support) empowers Zendesk users with contextually relevant experiences for personalized customer interactions. Create customized workflows and automations with an easy-to-use workflow automation designer integrated directly into Zendesk. Walmart by Juble.io

e-Learning 52

e-Learning Banking Management Communication 52

Apptivo

DECEMBER 12, 2022

Does your business require you to conduct transactions, use equipment, and provide services out in the field? If the answer is yes, one of the smartest investments you could make is in a Field Service Management system (FSM). What software to use for Field service management? Benefits to Customers. Schedule Work.

Software 98

Software Software Management Decision-making 98

Zendesk

MAY 8, 2023

With the surge of generative AI tools coming on the market, software companies can keep pace and scale to support more customers without adding more headcount. Here are three ways software and cloud services companies can use AI to control costs: 1. saved due to the reduction in tickets.” ” How Unity saves $1.3

Prioritization 98

Prioritization Software Software Profitability 98

Zendesk

NOVEMBER 30, 2023

Zoom Phone for Zendesk Zoom Phone for Zendesk (Support) enhances your Zendesk experience and streamlines your workflows. Maven AGI Co-Pilot Maven AGI Co-Pilot (Support) is the modern AI-powered co-pilot for your support team. Maven helps customers deploy the power of AI to improve the support experience.

Co-Creation 52

Co-Creation CRM Communication Customer Experience 52

Zendesk

JULY 28, 2022

Klaviyo (Support) is a unified customer platform that gives your online brand direct ownership of your consumer data and interactions, empowering you to turn transactions with customers into productive long-term relationships—at scale—across all your channels (email, SMS, social, web, push). Loop Returns. Loop Returns.

Logistics 98

Logistics Media Customer Experience Management 98

Zendesk

OCTOBER 31, 2023

Interactive Messaging Templates Interactive Messaging Templates (Support) (Paid) enables the creation and management of ‘Messaging Templates’ that allow agents to harness the power of these tools in messaging conversations at the press of a button. Create and manage ‘Messaging Templates’ via the Admin Panel.

Government 52

Government Finance Retail Decision-making 52

Insightly

JUNE 1, 2022

During the last few months, the Insightly team has worked diligently to bring a full suite of feature updates to all four Insightly products: CRM, Marketing, Service, and AppConnect. What’s new with Insightly Service? In September of 2021, Insightly Service was added to the platform. Ticketing Management.

CRM 98

CRM Marketing Finance Publishing 98

Zendesk

AUGUST 30, 2021

BigCommerce by agnoStack (Support) makes it possible to view and manage Order data from your BigCommerce Store. Allow agents to instantly view historical customer orders as soon as they open a ticket. Empower your reps and agents to book appointments with your customers or follow up with them to help resolve tickets quickly.

Small Business 98

Small Business eCommerce Facilitation Publishing 98

Zendesk

APRIL 29, 2022

AfterShip Returns Center (Support) is a must-have returns management portal that ensures a happy post-purchase experience. AfterShip Returns Center is built with an intuitive interface for your customers to process a return from your online store. Timers (Support) helps you manage SLAs, OLAs, deadlines, and reminders.

Artificial Intelligence 98

Artificial Intelligence CRM Facilitation Software 98

Insightly

MARCH 10, 2023

As customer retention/expansion is beginning to eclipse acquisition as the key metric for growth in many businesses, it’s more important than ever to provide exceptional customer experiences. A big area of the customer experience is what happens when something goes wrong.

Customer Experience 52

Customer Experience Software Software CRM 52

Nutshell

APRIL 18, 2024

Your customer data is the key to understanding your customers better so you can improve your marketing, sales, customer experience, and more. That’s where a single customer view, or SCV, comes in. Table of Contents What is a single customer view? Explore Nutshell’s Features What is a single customer view?

Government 77

Government CRM Decision-making Customer Experience 77

Zendesk

MAY 24, 2023

Company leaders and consumers now understand more about the benefits of AI in customer service and how it can make our lives easier. How can AI help customer service? Read on to learn how your business can make the most of AI in customer service.

Customer Experience 88

Customer Experience Decision-making Onboarding Software 88

Zendesk

DECEMBER 21, 2021

When spending is up and inventory is down, it puts extra pressure on busy customer service teams at a time when ticket volume is already high. How can you support your frontline team through what can be a challenging season? And they can take proactive steps to support the business as a whole.

Supply Chain 98

Supply Chain Retail eCommerce Customer Experience 98

Apptivo

JANUARY 2, 2023

Proven Ways to enhance customer experience through Help desk software. Provide great customer service experiences with Apptivo Help desk software. Exceptional customer experiences are the only sustainable platform for competitive differentiation.” – Kerry Bodine. But how can the customer experience be enhanced?

Customer Experience 52

Customer Experience Software Software Prioritization 52

Zendesk

FEBRUARY 8, 2022

As Vimeo’s customer base grew over the years, they found that their traditional support tools—phone and shared inbox—would not scale due to the manual effort required. They needed a system that could provide structured digital support, generate performance reports, and integrate with other core applications. “We

Construction 98

Construction Digitalization Customer Experience Software 98

Apptivo

OCTOBER 3, 2023

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. What is Field Service Automation? 5 benefits of Using Automation in Field Service 3. Why do service companies use Field Service Automation Software? What is Field Service Automation?

Software 52

Software Software Prioritization Organization 52

Zendesk

NOVEMBER 14, 2023

Given the significance of EX, we’re thrilled to announce our latest batch of product innovations, designed to help internal service teams, such as IT and HR, deliver exceptional employee experiences. With our latest capabilities, Zendesk users can now make their help center a one-stop shop for all their employees’ self-service needs.

Innovation 52

Innovation Finance Onboarding Prioritization 52

Zendesk

JUNE 30, 2022

Ometria (Support) is a customer data and marketing platform that helps retailers increase CRM revenue. Give your support team enhanced context of each customer’s experience with Ometria data displayed alongside live support tickets. GetFeedback. Bloomreach Engagement.

Artificial Intelligence 98

Artificial Intelligence Retail Suppliers Customer Experience 98

Zendesk

MARCH 7, 2022

It’s not practical to suggest that a small support team should be present in the metaverse when nobody has clarified what the metaverse is. It was not long ago that buzzwords like AI, automation and omnichannel struck a similar chord. With customer experience as a key differentiator, here is how growing companies are benefiting.

Artificial Intelligence 98

Artificial Intelligence Retail Customer Experience Small Business 98

Zendesk

JUNE 29, 2023

YellowAI YellowAI (Messaging) is a dynamic automation platform (DAP) built on multi-LLM architecture that is continuously trained on billions of conversations for scalability, speed, and accuracy. All conversations from a buyer will be kept in one ticket. Setup is quick and doesn’t require professional services or manual fine-tuning.

eCommerce 52

eCommerce CRM Customer Experience Management 52

Zendesk

OCTOBER 29, 2021

Parcel Panel (Support) is the best tracking app specially designed for millions of Shopify merchants, driving customer loyalty and increased sales by providing the best post-purchase experience. Shortcuts (Support) (paid) is one click access to your business systems. Parcel Panel. Five9 Cloud Contact Center for Sell.

Artificial Intelligence 98

Artificial Intelligence eCommerce Finance Software 98

Zendesk

OCTOBER 25, 2023

AI for employee experience means leveraging artificial intelligence technology to improve all aspects of the employee journey, including onboarding, performance, development, support from internal service teams, and access to information to perform daily tasks. All of this increases the risk of burnout and higher employee turnover.

Onboarding 52

Onboarding Artificial Intelligence Decision-making Logistics 52

Insightly

JULY 31, 2023

The fiercely competitive landscape among Customer Relationship Management (CRM) solutions, like much of the B2B SaaS industry, means finding a way to stand out among competitors is paramount. Our internal teams utilize Insightly CRM, Insightly Marketing, Insightly Service, and AppConnect every single day. With over 1.5

CRM 52

CRM Decision-making Customer Experience Marketing 52

Agile CRM

DECEMBER 12, 2022

The evolution of helpdesk software can be traced back to the early days of computing when customer service and technical support teams relied on basic tools like email and phone to communicate with customers and resolve their issues.

Software 52

Software Software Customer Experience Prioritization 52

Zendesk

JANUARY 30, 2023

Most businesses understand that customer expectations have risen sharply over the past few years, and that when a company fails to meet those demands, the effects on the bottom line can be grievous. What is customer sentiment? Are your customers frustrated and angry? Not convinced?

Media 98

Media Software Software eCommerce 98

Zendesk

OCTOBER 4, 2023

Olivia is a customer service agent at a bustling, understaffed customer service department. She primarily responds to written support requests, like emails and chats, and can handle 30 to 50 messages per shift. That’s the power of intelligent automation. What is intelligent automation (IA)?

Artificial Intelligence 52

Artificial Intelligence Decision-making Brainstorming Software 52

Apptivo

MARCH 10, 2023

Are you tired of drowning in a sea of customer enquiries and support requests? In a world where customers are the kings and queens, providing exceptional service has become the key to winning their hearts and wallets. A help desk is a centralized system for managing customer enquiries and support requests.

Logistics 52

Logistics Software Software Sales 52

Zendesk

JANUARY 12, 2024

Hypercare is the period of heightened customer support and attention immediately after a major change in operations. During hypercare, businesses are particularly vigilant and proactive in addressing customer needs, issues, and feedback to ensure a smooth transition and a positive customer experience (CX).

Prioritization 52

Prioritization Decision-making Customer Experience Customer Success 52

Insightly

JUNE 14, 2021

Customers expect excellent service every time that they interact with your company. And, although specific teams may deal with complaints, technical issues, and general troubleshooting, customer service (CS) is the responsibility of everyone within an organization—from sales to support to marketing and even accounts receivable.

Customer Experience 98

Customer Experience Stakeholders Innovation Organization 98

Zendesk

NOVEMBER 3, 2023

According to the Zendesk Customer Experience Trends Report 2023 , 65 percent of business leaders believe the AI they use is becoming more natural and human-like—and it’s only going to get better. Businesses may use it to streamline and enhance customer support , sales, marketing, IT, development, HR, and training teams.

Artificial Intelligence 52

Artificial Intelligence e-Learning Customer Experience Internet 52

Zendesk

DECEMBER 14, 2022

Everyone has to start somewhere, and for many SMBs, that means managing customer service conversations with an email client like Outlook or Gmail. This works for a while—when you have only a few customers. Collecting and measuring customer feedback. Challenges of using an email client for customer service.

Software 52

Software Software Media Finance 52

Zendesk

MAY 31, 2023

TeamViewer Enterprise TeamViewer Enterprise for Support and Chat (Support) (Chat) gives you easy and fast remote support and desktop sharing directly from your tickets. With TeamViewer, you can easily create a remote support session directly from your ticket in Zendesk to Windows, Mac, Linux, and mobile devices.

e-Learning 52

e-Learning Communication Innovation Management 52

Hubspot Sales

SEPTEMBER 27, 2023

Excited about the potential of subscription-based offerings, you convince your team to launch a new subscription service. The initial response is promising, with customers signing up left and right. Customers are complaining about billing errors, experiencing delays in service activations, and struggling with subscription changes.

Management 86

Management Software Software Decision-making 86

Zendesk

JANUARY 26, 2023

Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk. This means you can resolve customer issues faster and deliver amazing customer service, all without compromising security.

Internet 52

Internet Construction Government Profitability 52

Zendesk

DECEMBER 15, 2022

Bugpilot (Support) helps customer support agents get all the details they need to understand the problems that end-users report. Merge for Zendesk Support and Sell (Support) (Sell) lets you add ticketing and CRM integrations to your platform of choice within a day. Google Business Messages by OctoChat.

Artificial Intelligence 52

Artificial Intelligence Construction Government CRM 52

Zendesk

FEBRUARY 28, 2023

RewordMaster RewordMaster (Support) ensures that your customer service agents are able to effectively communicate with customers in a professional manner that reflects your company’s voice in any supported language. Click ‘OK’ to see how the placeholders translate on the ticket provided.

Construction 52

Construction Decision-making Communication Organization 52

Zendesk

JANUARY 31, 2021

It also showed us that messaging was made for customer service. Customers are reaching out for help more than ever before, and messaging is their channel of choice. Over the past year, support conversations over messaging have skyrocketed, with WhatsApp alone experiencing a 101 percent surge. We call it Zendesk messaging.

Digitalization 98

Digitalization Customer Experience Management Communication 98