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ALIGNING A MULTIFUNCTIONAL TEAM TO SOLVE A HEALTHCARE CUSTOMER’S LONG- STANDING PAIN POINT

Strategic Account Management Association

Pfizer is the winner of the 2021 SAMA Excellence Award for “Innovative Value Co-Creation.” By Emily Williams, Strategic Account Manager , Pfizer. Many patients could be eligible for effective outpatient management. The customer in this case is a large, U.S. Making the business case. health system.

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Want to Accelerate Your SAM Journey? Create a Center of Excellence

Strategic Account Management Association

Disruption Leads to Innovation. Disruption, although most times unwelcome, gives way to innovation. Could the mother of creativity and innovation, in fact, be disruption? This is leading many companies to accelerate their strategic account management journeys and transformations. Three Pillars of Success. We think not.

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Zendesk + Ultimate: Setting a new standard of service with AI agents

Zendesk

This means human agents can focus on what they do best: building relationships, resolving complex challenges, and applying innovation and creativity to move businesses forward.” “Our mission has always been to help businesses use AI to deliver joyful support experiences. To learn more about Ultimate, visit ultimate.ai.

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Context and curiosity drive commerciality and pricing

Red Star Kim

This week’s PM Forum training workshop “Commerciality: Finance, Pricing, Innovation and Research” was attended by delegates from law, accountancy and insolvency firms. As well as marketing and business development executives and managers there were also those in specialist pricing and bid roles. Price is a major driver of profit.

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How Zoom Uses AI to Ramp up Sales Certification and Proficiency

Zoom realized it was time to try a new, innovative AI-driven approach. Download Second Nature’s case study to find out how Zoom achieved: 100% participation in their certification program. Managers and executives use Second Nature to effectively roll out their strategy and influence their teams’ conversations in the field, at scale.

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KPI Management: Innovation Pipeline Strength KPIs

Flevy

Innovation Pipeline Strength is a critical metric for organizations aiming to maintain a highly competitive level of innovation. It reflects an organization’s ability to manage, prioritize, and convert ideas into viable products or services, ensuring a consistent flow of innovation.

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KPI Management: Open Innovation KPIs

Flevy

Open Innovation Programs represent a paradigm shift in how organizations approach innovation, moving beyond the confines of internal R&D to leverage the collective creativity and expertise of external partners.