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Ten insights on the future of SAM

Strategic Account Management Association

At the 2020 SAMA Annual Conference (held virtually Nov. 9-11, 2020), we pulled together a group of the smartest, most sophisticated observers, students and practitioners of strategic account management for a conversation on “The Future of SAM.” .;

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Key Account Management (KAM) – Research companies, use KAM technology and maintain momentum

Red Star Kim

(200,000 companies with turnover or shareholder funds over £1.5m or profits greater than £150000), active and inactive companies with up to 10 years’ of financial data. Used for building lists with over 300 search criteria.

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How Oracle Thrived in the 2008 Recession, Even with Missed Revenue Opportunities

SBI Growth

Companies are investing in themselves, growing their businesses, and increasing shareholder value. The real estate market is flush. Stocks are booming. Getting a loan has never been easier. Now fast forward to 2008. The real estate bubble.

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What is a Good Net Promoter Score?

Deep Insight

They also report it to their shareholders in their annual reports. International law firm DWF reported its first net promoter scores to shareholders in 2019. In 2020, Covid hit. Times have changed. Net Promoter Scores Are Now Reported in Europe. One of the biggest changes is that most large European companies now measure NPS.

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Growth Opportunities Exist in 2021: Here’s How to Find Them, According to HubSpot's Chief Customer Officer

Hubspot Sales

2020 has been a year of massive change. But what does "growth" mean in 2020? In August 2020, Yelp reported that 165,735 businesses indicated that they have closed, and 97,966 (60%) of those were reported as permanent closures. In 2020, there was no playbook. To Close Things Out…. Inspire and enable your team.

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How BrewDog Successfully Delivered a Customer-Centric Approach During Uncertain Times

Freshworks

As a long-time Freshworks client , they implemented several different Freshdesk features to enhance their customer-centric approach during 2020 and 21 with the aim of deepening engagement and strengthening their customer relationships. In our interview, Emma DeSena explains that these aren’t your average shareholders.

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How can I mix my own Resilience Cocktail as a leader?

MDI Training

She is also a shareholder and partner at MDI, holds a Master of Science in Executive Coaching & Training from the University of Vienna, and a BA in Business Administration from the International University of Applied Sciences in Krems aswel as several international certifications. The Power of Purpose Driven Leadership. Read More.