Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. There is rarely a deep understanding of how disparate and disconnected decision-making units are across such large organisations.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Insightly

MARCH 11, 2021

So, here are the top CRM trends for 2021. There has been an upward tick of CRM integrations with IoT tech to make life a little easier. . . Automation-enabled self-service is another emerging trend in 2021. This extends to email communications as well. This leads to faster decision-making and a quicker close.

CRM 98

CRM Artificial Intelligence Cybersecurity Internet 98

Red Star Kim

OCTOBER 1, 2023

Leadership conversation skills: SCARF model of neuroscience in social interactions, collaboration and relationships The SCARF model The premise of the SCARF model is that the brain makes us behave in certain ways to minimize threats and maximize rewards.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

Hubspot Sales

DECEMBER 15, 2020

According to recent HubSpot research, 65% of sales leaders who outperformed revenue targets in 2020 reported having a dedicated person or team working on sales enablement efforts instead of making it an initiative someone works on off the side of their desk. Crayon uses data to inform sales enablement decisions.

Sales 129

Sales Leadership Sales Management Decision-making 129

Red Star Kim

MARCH 4, 2024

They fear making mistakes and don’t want to appear vulnerable. Their behaviour makes you feel irritated, inferior, worthless and stupid. They may make you feel stifled, stupid or untrusted. You need to avoid making mistakes or paying insufficient attention to detail. Please let me know if you’d like a copy.

Management 147

Management Communication Leadership Digitalization 147

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. Building empathy with fee-earners helps us to understand what they expect and any assumptions they may be making about the likely results.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 12, 2024

Understand their decision-making process. Make an emotional connection – Connect with your reader. Use inclusive language – Remove words and phrases that put people off Reduce – Make it more concise. Make it scannable – Are there sufficient sub-titles and sub-headings? Develop empathy. Conduct an interview?

Media 130

Media Financial Services Advertising Decision-making 130

Tidio

FEBRUARY 26, 2021

This leads us to several burning questions, though: What is it specifically that makes an online shopping experience positive? Poor visuals and slow websites make a negative customer experience for young shoppers. Top 27 Customer Experience Statistics to Know in 2021. General Attitudes Towards Shopping Online in 2021.

Customer Experience 145

Customer Experience eCommerce Advertising Digitalization 145

Hubspot Sales

OCTOBER 28, 2020

Our team sat down with Suzie Andrews , President and CEO of Stark and Associates Sandler Training to learn more about how sales leaders need to prepare for success in 2021 and beyond. Continue reading to learn what sales leaders should prioritize in 2021. Sales Leader Priorities for 2021. Use remote work to your advantage.

Prioritization 103

Prioritization Leadership Sales Sales Leadership 103

Strategic Communications

MARCH 29, 2021

As businesses plan for 2021, none can ignore the potential for COVID-19 to continue disrupting their operations and impacting consumer decisions. What strategies might work for your marketing plans in 2021? BUILDING RELATIONSHIPS THROUGH COMMUNITY. REALLOCATING BUDGETS. WATCH YOUR TONE.

Marketing 52

Marketing Digitalization Media Publishing 52

Hubspot Sales

NOVEMBER 17, 2020

And in addition to trying to hit revenue numbers, sales leaders needed to take care of their employees, and make sure they felt comfortable in this new selling environment. What changes can sales leaders think about making when they are planning for next year? Offices have gone virtual. Team enablement and inspiration.

Virtual Selling 126

Virtual Selling Shareholders Decision-making Communication 126

Zendesk

AUGUST 10, 2021

The pipeline gives account executives a list of pre-screened potential buyers to connect with, in hopes they’ll make a purchase down the road. 7 sales prospecting techniques (and how they’ve evolved in 2021). Set your personal phone and communication channels to “do not disturb” so you’re able to focus.

Sales 104

Sales Digitalization Media Software 104

Red Star Kim

AUGUST 29, 2023

To change behaviour the intervention must be: EASY – If a decision requires minimal effort, it’s more likely to be the one that’s chosen.

Management 130

Management Marketing Decision-making Government 130

Zendesk

APRIL 26, 2021

While the importance of good customer service isn’t under question, the skills support teams need to make it happen often is. Communication skills. “In 2021, we will see customers expecting companies to continue to be more empathic and flexible than they’ve been in the past.” Messaging skills. Data centricity.

Interpersonal Skills 98

Interpersonal Skills Software Software Remote Working 98

Red Star Kim

JANUARY 22, 2024

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. And that technology is making some jobs obsolete.

Value Proposition 130

Value Proposition Emotional Intelligence Sales e-Learning 130

Red Star Kim

MAY 2, 2023

Diversity and inclusion (communicating for D&I) is covered well here Book review: Digital Body Language – How to build trust by Erica Dhawan (kimtasso.com) ). But since 2007 companies advertising C-suite openings have increasingly emphasised the importance of social skills and de-emphasised operational expertise.

Emotional Intelligence 130

Emotional Intelligence Leadership Decision-making Publishing 130

Red Star Kim

JANUARY 28, 2024

“The secret of change is to focus all of your energy, not on fighting the old, but on building the new” Socrates Emotional intelligence and change Emotions during change Convincing people of the rational need for change – making the business case – is relatively easy. Winning their hearts – and emotional commitment – is tougher.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Red Star Kim

OCTOBER 19, 2023

Finding a suitable location (quiet and without interruptions) to make calls when working in an office environment was sometimes a challenge. 83% No – and no experience 17% Yes – formally Your sector: 33% Legal 50% Accountancy/Insolvency 17% Property/surveying How confident are you at taking and making telephone calls?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

DECEMBER 18, 2023

However, top-down analysis and decision-making ensures that the various units are working towards the firm’s goals (a “one-firm approach”) and making tough choices between competing interests. And where people have developed their own strategy they are more likely to work towards its successful implementation.

Marketing 130

Marketing Strategic Thinking Artificial Intelligence Stakeholders 130

Strategic Account Management Association

AUGUST 6, 2021

Aramex was the recipient of the 2021 SAMA Excellence Award for “Outstanding Young SAM Program.”. Commercial Excellence: supports organizational and talent needs, develops and makes available dedicated competency models meeting the requirements of the SV&I organization. Responding to Market Shifts.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

Red Star Kim

OCTOBER 3, 2022

Assess decision criteria and processes. Most firms used templates to make compiling pitch and tender documents quick and efficient and preserve branding. This was seen as a powerful way to communicate a firm’s personality and values. This limited their ability to contribute and make an impact.

Decision-making 130

Decision-making Meetings Communication Marketing 130

ClearPoint Strategy

FEBRUARY 5, 2021

In no way is this intended to be an article on how to solve healthcare problems, but rather a way to contribute more voices to the conversation in an effort to make things better. Top 5 Administrative Healthcare Problems & Solutions In 2021. Ineffective Internal Communication. Lack Of Real-time Situation Management.

Healthcare 52

Healthcare Software Software Communication 52

Zendesk

APRIL 19, 2021

Companies have put customer service at the top of their priority lists for 2021, and with good reason. Customer service trends 2021: Meeting changing customer expectations. According to Zendesk’s 2021 Customer Experience Trends Report, customers care most about: Quick resolutions. Customer service trends 2021.

Digitalization 76

Digitalization Prioritization Customer Experience Government 76

Red Star Kim

FEBRUARY 21, 2024

We ask questions to avoid making wrong assumptions or adopting the wrong focus. will make people pause to consider how their feelings compare with those they had the previous day. Two big guns of communication – face-time and reframing (kimtasso.com) Redefining and reframing a problem is often a step in problem-solving methods.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

OCTOBER 16, 2023

And the problem was compounded with extraordinarily long lead times for sales through complex decision-making processes in professional services. So strong (relevant, short, compelling and regular) internal communication programmes will help everyone understand the vision and their role in achieving it.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Agile CRM

FEBRUARY 4, 2021

With the advent of advanced technologies in brand communication, customers have become more demanding of brands in terms of services as well as in their operation. 12 CRM best practices to follow in 2021. Technology is meant to make work easier for you. Here are 12 CRM best practices for the coming year.

CRM 52

CRM Customer Experience Decision-making Software 52

Red Star Kim

NOVEMBER 9, 2023

Let it grow like a weed in the garden | Henry Mintzberg ) The way to achieve great employee engagement is addressed in this 2021 book Book review: Influential Internal Communication by Jenni Field (kimtasso.com) ) Think before you plan “Strategy is about outthinking your competition. What is the informal decision-making process?

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Red Star Kim

SEPTEMBER 20, 2023

It concentrates on making the first minute of a conversation with a colleague (or client) effective. As such, it addresses two critical elements of good communication – being concise and clear. The techniques should boost your confidence in your communication skills, save you time and improve collaboration.

Communication 147

Communication Meetings Publishing Decision-making 147

Red Star Kim

OCTOBER 10, 2023

The rise in interest in collaborative learning seen in 2021 and 2022 has evaporated, replaced by a fascination with the use of data in L&D. Business impact stays steady The need for L&D to focus on business value has remained constant over the past five years. Back to the future In some ways, it is as if the pandemic never happened.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Hubspot Sales

MARCH 30, 2021

There's a very real possibility that today’s decision-makers will continue to research and make purchase decisions remotely — even in a post-pandemic world. One powerful example of this is the research phase — a stage in which buyers will often spend the equivalent of an entire workweek making purchasing decisions.

Prioritization 108

Prioritization Decision-making Digitalization Marketing 108

Red Star Kim

JULY 11, 2022

Communication and education are required to manage expectations and promote enthusiasm and momentum. There are lots of articles on internal communications, buy-in and stakeholder engagement. For example: Internal communication – Why, how and what (kimtasso.com). Prioritise action. Prepare integrated campaigns.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Red Star Kim

AUGUST 14, 2023

Make your content stand out. How can I improve my cross cultural communication (kimtasso.com) Curiosity Humans are curious. Stories were the original form of communication – before writing existed. But there were concerns about accuracy, originality, authenticity, style, intellectual property and being up-to-date. And memorable.

Artificial Intelligence 130

Artificial Intelligence Value Proposition Media Emotional Intelligence 130

Red Star Kim

MARCH 16, 2023

This included improving internal communication and collaboration as well as motivation to devote time to internal and external referrals: cultivate a cross-selling culture. Internal communication – Why, how and what (kimtasso.com). And a key theme is on culture change. They need to be focused.

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Red Star Kim

JUNE 7, 2023

Competitor strategies had to be inferred from the wide range of publicly-communicated content. However, the business rebranded its £13 billion digital communications arm (30 global agency brands) in Spring 2022 from Interactive to Song. This enables early action to position your firm appropriately.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Red Star Kim

JUNE 16, 2022

This prompted a host of discussions on engagement, internal communication, stakeholder buy-in, organisational culture and changing behaviour. This linked into various conversations on promoting internal referrals (cross-selling) through a variety of internal communications, internal marketing, training and monitoring methods.

Management 130

Management Key Account Management Digitalization Communication 130

Zendesk

AUGUST 10, 2021

The pipeline gives account executives a list of pre-screened potential buyers to connect with, in hopes they’ll make a purchase down the road. 7 sales prospecting techniques (and how they’ve evolved in 2021). Set your personal phone and communication channels to “do not disturb” so you’re able to focus.

Sales 52

Sales Digitalization Media Software 52

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100