Account Manager Tips
NOVEMBER 29, 2022
What are your options when you're a key account manager and ready for your next move? Life after key account management How to prepare for your next career move 1. Life after key account management What are your options when you're a key account manager and ready for your next move? Global account manager.
Desired Path
MARCH 9, 2023
Now, as we enter the last quarter of 2021, the need and investment in customer experience (CX) has risen exponentially. Mopinion asked DesiredPath's Kia Puhm to weigh in on the state of CX in 2021 with the following questions.
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Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.
Apptivo
MAY 8, 2021
Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.
Strategic Account Management Association
AUGUST 24, 2021
This blog post is based on a keynote presentation from the 2021 SAMA Annual Conference. From all this, we stress tested long-held views about strategic account management. We have to understand how SAM relates to the other ways that we engage with customers like marketing, sales, supply chain management.”.
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