Zendesk

MARCH 13, 2024

Zendesk announced today that it will acquire Ultimate, an industry-leading provider of service automation, to deliver the most complete AI offering for customer experience (CX) in the market. The latest CX Trends data shows that unprecedented demand for AI is driving up the speed and frequency of customer engagement.

Acquisition 138

Acquisition Customer Experience Innovation Business Growth 138

Nutshell

JANUARY 17, 2024

Every project management team needs critical customer information and collaboration from other departments to be successful. Using a CRM in project management could be the answer you need for ultimate inter-departmental cohesion. What is CRM in project management? Nutshell has what you’re looking for.

Business Growth 71

Business Growth CRM Management Software 71

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Zendesk

FEBRUARY 3, 2023

Banks that consistently optimize the customer experience grow 3.2x And with over 50 percent of consumers reporting that they will switch to a competitor after a single unsatisfactory interaction, customer experience has never been more important for any industry. What is customer experience in banking?

Banking 52

Banking Customer Experience Digitalization Financial Services 52

Zendesk

JULY 7, 2023

announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. Zendesk, Inc.

Telecommunications 52

Telecommunications Management e-Learning Acquisition 52

Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

ReviewTrackers

APRIL 20, 2021

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? Respond to their reviews.

Banking 49

Banking Acquisition Media Advertising 49

Planview

JANUARY 25, 2017

Last year we announced our strategy to extend our leadership in Innovation Management, and I’m pleased to say that we are firing on all cylinders, as Spigit has become the defacto standard for the enterprise. Spigit’s Acquisition of Kindling. First, I’m delighted to announce Spigit’s acquisition of Kindling Inc. What’s next?

Acquisition 84

Acquisition Innovation e-Learning Software 84

Customer Think

JANUARY 8, 2024

Acquisition deepens company's commitment to leading the future of AI-powered customer experience (CX) with new and transformative quality management capabilities

Acquisition 59

Acquisition Customer Experience Management 59

SBI Growth

AUGUST 24, 2018

In today’s show, Doris details how to orchestrate a world class customer experience. The customer experience trend is sweeping. Joining us on SBI TV is Doris Raimundi, SVP of Consumer Banking Sales and Support for US Bank. Why this topic?

Customer Experience 84

Customer Experience Banking Sales B2C 84

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 billion in 2023 to $157.53

Management 40

Management Banking CRM Profitability 40

Zendesk

NOVEMBER 2, 2023

What is workforce management? Workforce management (WFM) is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations. Why is workforce management important?

Management 52

Management Profitability Software Software 52

Arpedio

FEBRUARY 14, 2024

Two such important functions that often go hand in hand are account management and sales. Understanding the nuances between account management and sales can help businesses optimize their strategies and ensure long-term client relationships. Two such crucial roles are account management and sales.

Account Management 52

Account Management Management Sales Client Relationships 52

Flevy

FEBRUARY 19, 2024

Challenges to Defining and Managing Business Growth KPIs Executives and senior managers across organizational models face the universal challenge of balancing resource allocation with growth aspirations. Relevance : High NPS is often correlated with stronger customer loyalty and can signal future growth through word-of-mouth.

Business Growth 52

Business Growth Management Digital Transformation Profitability 52

Apptivo

JANUARY 31, 2023

Enriching contact management with data 3. Customer data is like plain cake. Enriching contact management with data It was rightly said by Walt Disney that “there is no magic in magic, it’s all in the details”. Referrals Referral happens through the loyal customers on behalf of the business. Time to add toppings!

Management 66

Management Decision-making Media Acquisition 66

Planview

JANUARY 22, 2024

As we welcome the new year, we asked our team of product innovation experts and thought leaders to identify trends they’re seeing across the industry and within our customer implementations. This trend enables companies to allocate resources better, manage capacity, and optimize their product portfolios for maximum ROI.

Innovation 69

Innovation Management Supply Chain Digital Transformation 69

Zendesk

DECEMBER 15, 2023

What is a workforce manager? A workforce manager is a professional responsible for optimizing the performance and productivity of a company’s workforce. Overall, workforce managers seek to get the most out of employees and processes to ensure businesses can meet and exceed their goals.

Management 52

Management Software Software Decision-making 52

Flevy

JUNE 17, 2021

Mergers and Acquisitions enable numerous opportunities for growth. Customer Experience Strategy. Customer and Partner Readiness. Pricing Management. The first step in achieving growth from a Merger or Acquisition deal is to identify and analyze the opportunities essential for growth. Growth Opportunities.

Customer Experience 111

Customer Experience Prioritization Acquisition Banking 111

Zendesk

DECEMBER 1, 2021

Getting there, however, requires more than good intentions—it takes implementing a customer lifecycle management process. What are the stages of the customer lifecycle management process? That valuable data can be used to inform future marketing efforts as well as fine-tune the customer experience.

Management 52

Management Procurement CRM Customer Experience 52

Apptivo

JULY 8, 2022

A CRM manager helps the businesses develop new customers and retain the existing ones, thus optimizing the sales funnel in an outstanding way. A CRM manager is all you need to move about successfully in the modern business era. What is a CRM manager? CRM stands for customer relationship management.

CRM 52

CRM Management Acquisition Communication 52

Tidio

AUGUST 30, 2019

Let’s start with a quick customer relations definition. Customer relationship is about managing interactions with previous, current, and potential customers. Companies that manage their customer relations well deliver positive customer experiences that strengthen customer retention and promote customer acquisition.

Management 105

Management Acquisition CRM Software 105

Zendesk

JANUARY 10, 2024

What are workforce management metrics? Workforce management metrics are statistics businesses can use to measure, analyze, and optimize their operations. Nearly every successful business engages in workforce management (WFM) to achieve organizational goals.

Management 52

Management Decision-making Onboarding Organization 52

ReviewTrackers

APRIL 12, 2019

Customer Acquisition: Banking Strategies. The ways that customers shop for banks and financial services providers have changed. So, therefore, have the methods and strategies for customer acquisition in banking. What does it take to acquire and keep new banking customers? Respond to their reviews.

Banking 36

Banking Acquisition Media Advertising 36

Arpedio

FEBRUARY 23, 2024

This includes sales planning, forecasting , territory management, sales enablement , and performance analytics. By optimizing sales operations, organizations can increase sales productivity, enhance pipeline management , and improve overall sales effectiveness. Enhance the customer experience throughout the entire lifecycle.

Acquisition 52

Acquisition Facilitation Artificial Intelligence Decision-making 52

ReviewTrackers

MARCH 17, 2020

There is a vital shift happening right now in healthcare marketing and patient acquisition. Here are 4 patient acquisition strategies that you can implement today: Healthcare Marketing Strategies to Drive Patient Acquisition. Getting involved in company wellness programs is an excellent patient acquisition strategy.

Healthcare 26

Healthcare Acquisition Marketing Media 26

SBI

SEPTEMBER 5, 2019

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

Acquisition 27

Acquisition Account Planning B2C Banking 27

SuperOffice

JULY 5, 2022

There’s two types of B2B marketing strategies - acquisition and retention. Acquisition marketing refers to the process of targeting and marketing to new audiences to gain new customers. Here’s why acquisition marketing is important: Allows a company to systematically draw in and convert new consumers.

B2B 129

B2B Marketing Acquisition Media 129

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Customer Experience 30

Customer Experience Manufacturing Decision-making e-Learning 30

ReviewTrackers

JUNE 16, 2020

Let’s talk customer acquisition strategy. One fundamental way to grow your business is to win new customers. After all, there are so many channels and so many ways for today’s businesses to find, engage with, and attract potential new customers. So what are some of the lowest-cost, highest-ROI ways to win new customers?

Acquisition 26

Acquisition Media Publishing Marketing 26

ReviewTrackers

JULY 12, 2019

In terms of the customer experience, buying a car isn’t quite the same as dining at a restaurant or checking into a hotel. They don’t stop interacting on digital channels after buying a car, either; automotive shoppers are also increasingly active when it comes to leaving online reviews and feedback about their customer experience.

Customer Experience 29

Customer Experience Manufacturing Decision-making e-Learning 29

Insightly

MAY 13, 2021

At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers. Their close customer communication provides unique insights that lead to better marketing. Share customer reactions.

Customer Success 93

Customer Success Marketing Acquisition CRM 93

Account Manager Tips

MARCH 23, 2021

Which is why key account management is so important. Because you're not just searching for your biggest, but your best customers, who'll generate long-term revenue growth and strategic partnerships. So be ruthless when selecting key accounts if you want a return on investment (or hire more account managers.) So let's find them.

Co-Creation 227

Co-Creation Key Account Management Account Management Suppliers 227

Upland

AUGUST 30, 2023

For example, a software company selling project management tools could offer a free downloadable e-book titled “ The Ultimate Guide to Efficient Project Planning.” Prospects interested in project management will be inclined to download the guide. Strategies for BOFU primarily revolve around customer experience and value for money.

Decision-making 195

Decision-making Software Software Retail 195

ACT

DECEMBER 19, 2023

You only have to incentivise your current customers to bring in referrals. Moreover, a well-defined referral marketing strategy can turn into a self-sustaining vehicle for customer acquisition. But you can’t wait for your customers, employees, and other businesses to send referrals your way. For instance, Act!

Acquisition 52

Acquisition Advertising CRM Media 52

Arpedio

FEBRUARY 5, 2024

Whitespace in sales is a concept that holds immense potential for businesses seeking enhanced growth and customer acquisition. By understanding whitespace and its implications, companies can unlock new avenues for growth and customer acquisition. Analyze customer data 3. New customer acquisition 3.

Acquisition 52

Acquisition Decision-making Sales Innovation 52

Zendesk

OCTOBER 31, 2022

Multilingual support is a must when serving an international customer base: 75 percent of consumers from 29 countries say they’re more likely to purchase from the same brand again if customer care is in their language. 3 benefits of multilingual customer support automation. Personalized customer experiences.

Customer Experience 98

Customer Experience Software Software Acquisition 98

Insightly

MAY 12, 2021

At this point, the account moves to a dedicated account or customer success manager. It is in marketers’ best interest to build relationships with customer success managers. Their close customer communication provides unique insights that lead to better marketing. Share customer reactions.

Customer Success 64

Customer Success Marketing Customer Experience Acquisition 64