OnStrategyHQ

APRIL 24, 2023

So number of new customers, that’s fine. But a little bit advanced or a little bit more expressive, would be number of new customers this year, or number of new customers for a certain product or a certain service. So we want to achieve 1000 new customers by the end of the year. So what is it is it?

Profitability 105

Profitability Publishing CRM Insurance 105

Arpedio

FEBRUARY 21, 2024

Whether you’re a seasoned sales professional or just dipping your toes into the world of sales analytics, this blog post will equip you with the knowledge and tools necessary to navigate the intricate realm of sales metrics with confidence and precision. Welcome to our comprehensive guide on mastering sales metrics.

Decision-making 52

Decision-making Sales Profitability Acquisition 52

Customer Think

JANUARY 17, 2022

Covid-influenced working conditions have contributed to employee disconnection, disaffection, and even emotional burnout, resulting in high prospective churn rates in many business sectors, i.e. “The Great Resignation”.

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Customer Think

DECEMBER 2, 2022

Low customer retention and high churn rates can be caused by several different factors—but one of the most impactful factors that contribute to retention is customer trust.

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Nutshell

JANUARY 30, 2023

This blog post is for you. Customer relationship management software (CRM) like Nutshell has sales tracking and automation features. Customer retention rate: This metric is the percentage of customers who stay with your business. This is a good metric to compare with the customer acquisition cost.

Sales 62

Sales CRM Acquisition Decision-making 62

Arpedio

JANUARY 17, 2023

Cross-sell and Upsell – Prolonging your customer’s revenue potential. Back to blog. Cross-selling and upselling are sales techniques aiming to optimize revenue by increasing the amount a customer spends with your business. What is ‘Customer Churn Rate’? Why is Cross-sell and Upsell Important?

Profitability 52

Profitability B2B Account Management Decision-making 52

Customer Think

MARCH 15, 2023

As has been understood for decades, every year, the average b2b and b2c company loses 20 to 40 percent of its customers. Today, for on-line companies the rate of customer churn can be significantly higher (and faster). When a repeat or long-time customer defects, the negative effect on profit is substantial.

B2C 59

B2C Profitability B2B 59

Apptivo

APRIL 19, 2022

All About Customer Support. What is Customer support? Why is customer support important for business? What is the difference between customer support and customer service? Responsibilities of customer support. Best practices in customer support. What is customer support? Final thoughts.

Customer Experience 98

Customer Experience Brainstorming Decision-making Media 98

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS. Customer Effort Score (CES).

Customer Success 52

Customer Success Acquisition Customer Experience Software 52

Nutshell

APRIL 11, 2023

You can use KPIs across many different aspects of your business, including your customer relationship management (CRM) platform. CRM KPIs are important because they help you evaluate your success in generating and retaining customers. Customer churn rate: The rate at which your customers stop doing business with you.

CRM 62

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Customer Think

AUGUST 12, 2021

Mobile app retention rates are famously low. With only 25 percent of people continuing to use an app after day one of installation, it’s clear customers have high expectations when it comes to their value. Fortunately, a clear and focused mobile user onboarding process can decrease customer churn by up to 50 percent.

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Onboarding 80

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Apptivo

JUNE 14, 2023

The Sales Reports function in a Customer Relationship Management (CRM) system is a strong tool that provides firms with useful insights. Let’s discover more about sales reports in this blog. Sales by Customer Report This report provides up-to-date information on sales data categorized by individual customers or customer segments.

CRM 52

CRM Decision-making Sales Sales Management 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Customеr Rеtеntion and Churn Mеtrics 4. Thеy noticеd somеthing concеrning: thеir churn ratеs wеrе going up!

CRM 52

CRM Profitability Onboarding Customer Experience 52

Apptivo

JULY 18, 2023

“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Customer Satisfaction Metrics 2. Customеr Rеtеntion and Churn Mеtrics 4. Thеy noticеd somеthing concеrning: thеir churn ratеs wеrе going up!

CRM 52

CRM Profitability Onboarding Customer Experience 52

Brooks Group

DECEMBER 1, 2023

Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue. It’s far more profitable to retain existing customers than to find new ones, so it’s key that your team keep customer satisfaction top of mind.

Account Management 93

Account Management Management Account Planning Sales Training 93

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

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B2B Marketing Acquisition Media 129

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

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Acquisition Stakeholders Customer Success Profitability 52

Apptivo

JULY 6, 2021

There is no substitute for good customer service. But, it can never replace the feeling that the customers experience after good customer service. Customers are the backbone of businesses and it is the responsibility of owners and managers to make sure that they are never left disappointed. Why Apptivo’s Customers App?

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Management Investors Software Software 98

Apptivo

MAY 8, 2021

Customer Success teams are what everyone is talking about nowadays. And it is because Customer Success is directly related to customer loyalty and experience. Even though customer success is crucial, many companies still do not understand its importance. What is Customer Success?

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Customer Success Onboarding Customer Experience Management 95

Insightly

MAY 30, 2023

Customer relationship management (CRM) has become a critical tool for driving business success across industries. As businesses increasingly rely on CRM software and systems to manage customer interactions, evaluating the overall effectiveness of these tools is essential. Setting benchmarks is necessary to evaluate the impact.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

Hubspot Sales

AUGUST 25, 2018

A quick Google search or skim through your favorite sales blogs will show article upon article about how to hire the perfect reps, increase customer retention, and write the perfect sales job description -- for good reason. How Fast Are Salespeople Churning in 2018? Why are salespeople churning at such alarming rates?

Sales 111

Sales Acquisition Account Planning Sales Management 111

Nutshell

JANUARY 14, 2020

Selling something that your customers will never hold in their hands requires a very specific approach and a whole lot of practice. SaaS sales is the process of selling software that customers access through an online portal or website and use to solve a business problem. Type of Customer. By Cody Slingerland and Ben Goldstein.

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Sales Software Software CRM 127

ProlifIQ

FEBRUARY 13, 2023

Defining a Sales Handoff The business model for many B2B Saas companies involves customer growth. In fact, most Saas companies get the majority of their revenue from existing customers. Therefore, customer satisfaction should be a top priority for businesses.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52

Nutshell

MARCH 1, 2023

But one of the most important tools to use in your business is a customer relationship management (CRM) platform. CRMs help your business gather, store, and analyze valuable customer data. Customer insights and analytics One of the first and most significant CRM benefits is that a CRM can improve your customer analytics.

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CRM Software Software Small Business 62

Insightly

APRIL 8, 2022

Customer sentiment analysis is, in simplest terms, the study of how your customers feel about you. If that sounds a little vague, consider this: one in three customers say they would leave a brand they love after just one bad customer experience. . And how do you connect customer sentiment to your overall strategy? .

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CRM Media Finance Decision-making 98

Nutshell

JUNE 7, 2023

Every business needs to keep track of their sales pipeline , which is a representation of how leads move toward becoming customers. Deal close: Finalizing a deal with the customer and then providing the roofing service. The extra nudge can sometimes be enough to turn a lead into a customer.

Management 62

Management CRM Prioritization Sales 62

Showpad

JUNE 29, 2021

An experience that proves a solution’s business value to multiple buyer stakeholders along the customer journey. However, this challenge was discussed in depth in the sales content management domain blog post. So, it’s a serious challenge we hear almost everyday when speaking with customers.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

Apptivo

AUGUST 16, 2023

Final notes In the world of customer relationship management (CRM), the age-old wisdom “forewarned is forearmed” holds truer than ever. Imagine having a crystal ball that could reveal your customer’s desires before they even voice them – that’s the potential of predictive analytics in CRM.

CRM 52

CRM Energy and Utilities Supply Chain Healthcare 52

Apptivo

AUGUST 25, 2021

Sales have a primary role in businesses in building brand awareness and increasing the customer retention rate. Sales teams act as a bridge between the customers and the business. But, getting to know the difference between them leads to smooth sales pipeline management and an increased productivity rate.

CRM 98

CRM Decision-making Negotiation Value Proposition 98

Apptivo

DECEMBER 10, 2021

In this blog, we will walk you through what is finance CRM, the recent trends in financial services, and what makes Apptivo, the best CRM for financial advisors. CRM (Customer Relationship Management), in general, is defined as the software used to manage customers relationship and improve the lead conversion rate.

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Financial Services Finance CRM Software 98

Insightly

FEBRUARY 25, 2022

What is a customer focus strategy? Top brands like Apple, Amazon, Trader Joe’s, and Costco (just to name a few) hyper-focus on customer experience. . Put customer satisfaction first. Examine your products/services from the customer’s viewpoint. Take a few steps on your own customer journey. Shouldn’t you?

Logistics 98

Logistics CRM Stakeholders Media 98

Apptivo

DECEMBER 21, 2021

In marketing, lead generation and qualification is a primary process as it initiates and confirms the interest of a customer towards a product or service. If there are qualified leads, it becomes easy for businesses to improve the conversion rate and reduce the churn of customers caused due to signing up for ill-advised products.

Management 52

Management CRM Sales Management Software 52

Apptivo

NOVEMBER 17, 2021

Are you finding it challenging to manage your customer relations? Then, this blog is a must-read for you and your organization. This blog walks you through the evolution of Apptivo and how Apptivo CRM solutions have the potential to bring a huge difference to your business. CRM Benefits For Customers. Wondering why?

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CRM Software Software Communication 98

Apptivo

JUNE 3, 2021

With websites being the prime medium of customer engagement and lead capture, the drop in visitors can affect the business and brand visibility. During this challenging time, businesses can leverage email marketing to interact with their leads, customers, and keep them informed on all the major updates related to your business.

Marketing 111

Marketing Communication Software Software 111

Zendesk

JUNE 29, 2022

Lead conversion is the process of turning a lead into a customer. Once a potential customer visits your website and offers their contact information, they leave the generation stage and enter the conversion stage. Paying customer. How to calculate lead conversion rate. marketing qualified lead (MQL).

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Media Software Software Digitalization 98