Strategic Account Management Association

DECEMBER 3, 2020

Whether you’re struggling to survive the pandemic or thriving and experiencing unprecedented growth, one thing is clear: We are experiencing radical shifts in how we conduct business with our most strategic customers. His other advice: Expand whom you interact with at your customers Focus more than ever on active listening.

Co-Creation 987

Co-Creation Value Proposition Account Management Suppliers 987

CMOE

FEBRUARY 15, 2023

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. The Learning Guild Community’s TWIST As the official blog of The Learning Guild, TWIST provides bi-weekly blog posts that share a compilation of L&D content, trends, and insights.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Groove HQ

OCTOBER 15, 2019

Josh Kohlbach developed a unique customer experience strategy during his time working as a marketing consultant for small businesses. The post Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction appeared first on Groove Blog. I think we ran […].

Customer Experience 95

Customer Experience Small Business Marketing 95

Customer Think

NOVEMBER 30, 2023

Introduction In the dynamic landscape of modern business, the critical role of customer experience (CX) stands as a linchpin for sustainable success. As markets become increasingly saturated, customer expectations soar, making exceptional CX not just a differentiator but a business imperative.

Customer Experience 96

Customer Experience Marketing 96

Mike Kunkle

DECEMBER 21, 2023

Introduction I’ve published newsletters and blog posts recently about overhauls and full-fledged transformations, but today, I want to talk about some minor tweaks that can deliver significant improvements in sales force performance. ” Encourage your team to view the world through the lens of your customers. Research them.

Sales 289

Sales Decision-making Value Proposition Sales Training 289

Help Scout

AUGUST 11, 2021

One of the best ways to stay current with trends and customer needs is by following customer service blogs. Reading about the tools and techniques that other companies are using to provide excellent experiences helps inform your team and strategy on doing the same. Motivational quotes on customer service.

Customer Experience 82

Customer Experience Publishing Artificial Intelligence Leadership 82

Customer Think

SEPTEMBER 26, 2023

For businesses across industries, there’s never been a more mission critical moment than the one we’re in right now. Various technologies associated with AI—most notably OpenAI’s ChatGPT—have thrown harsh light on the inadequate structures girding most so-called modern companies while also setting blazing fires at their feet.

Customer Experience 80

Customer Experience 80

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Customer Think

MAY 24, 2023

In today’s competitive retail landscape, providing an exceptional in-store customer experience is crucial to staying ahead. According to a 2019 PwC survey, 73% of customers pointed to experience as an important factor in their purchasing decisions. In this article, we’ll explore […]

Customer Experience 69

Customer Experience Retail 69

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Hubspot Sales

APRIL 14, 2020

Thanks for your interest in writing a guest blog for HubSpot. The award-winning HubSpot Blogs have over 7 million monthly visits, and we're always looking for more brilliant contributors to join our ranks. Article reflects the writing style/tone of the Sales Blog. Link to at least 3-5 other HubSpot blog posts in your piece.

Publishing 82

Publishing Sales CRM eCommerce 82

Customer Think

NOVEMBER 13, 2023

In the competitive world of travel clothing retail, brands are constantly seeking innovative ways to stand out and connect with their customers. One effective approach is the implementation of a community-building strategy. In the […]

Retail 72

Retail Customer Experience Innovation Marketing 72

Customer Think

DECEMBER 16, 2022

Consumer expectations are being set by voice assistants like Siri, Google Assistant, and Alexa. We interact with this technology every day. And we’re coming to expect this same type of interaction and rapid response when we communicate with businesses.

Customer Experience 115

Customer Experience Communication 115

Customer Think

FEBRUARY 26, 2024

Customer experience is undoubtedly the foremost thing that attracts users and thrives business success since everyone seeks great user experiences without a glitch. In the modern digital world, enterprises heavily invest in enhancing customer experiences across various channels.

Customer Experience 52

Customer Experience Digitalization 52

QYMATIX

DECEMBER 19, 2022

The year is coming to an end, and with that, we present you in this post our five most successful blog articles from 2022. ” With these five posts from our Predictive Sales Analytics blog, we ring in a restful and reflective holiday season and we also want to say THANK YOU. Like many entrepreneurs, his story began in a garage.

Artificial Intelligence 52

Artificial Intelligence Sales Analytics e-Learning B2B 52

Showpad

JUNE 20, 2022

Since joining DuPont in the spring of 2021, he’s helped DuPont’s sales reps and a large network of distributor reps roll out highly customized deal homepages to better engage buyers—including C-suite execs. . Instead of having one basic pitch deck or far-reaching customer story, you end up with dozens of highly-tailored assets.

Stakeholders 98

Stakeholders Retail Sales Leadership Onboarding 98

Upland

AUGUST 30, 2023

This is where prospects are on the cusp of becoming customers. In the ever-evolving digital marketing landscape, understanding and optimizing the customer journey is paramount for business success. At every stage of this journey, marketers employ targeted strategies to guide potential customers toward making a purchase decision.

Decision-making 195

Decision-making Software Software Retail 195

Customer Think

DECEMBER 27, 2023

Artificial Intelligence (AI) has become an essential tool for businesses to improve their customer experience. AI-powered tools can help businesses to better understand their customers and provide personalized, efficient, and effective customer service.

Customer Experience 59

Customer Experience Artificial Intelligence Meetings 59

Customer Think

FEBRUARY 5, 2023

According to Forrester’s US 2022 Customer Experience (CX) Index rankings, “CX quality fell for 19% of brands in 2022—the highest proportion of brands to drop in one year since the survey’s inception.”

Customer Experience 64

Customer Experience Management 64

Customer Think

NOVEMBER 12, 2021

When customers have a bad experience, they’re often more connected to how they FEEL about it, than the issue itself. And in the age of social media, it’s a good bet they’ll vent those feelings publicly and create a ripple effect you want to avoid. That’s why it’s business-critical to pay close attention to every […].

Customer Experience 86

Customer Experience Media 86

Customer Think

DECEMBER 13, 2021

Customers don’t want to buy products from a faceless website. So how can your business humanize its customer experience (CX) […]. We live in an increasingly digital world and fostering human connections via digital platforms isn’t always simple, but these connections are vitally important for businesses.

Customer Experience 81

Customer Experience Digitalization 81

Nutshell

FEBRUARY 20, 2024

That’s the idea behind inbound marketing—an essential marketing strategy for today’s businesses. Keep reading to learn about what inbound marketing is, how it can benefit your business, and the steps to take to launch your inbound marketing strategy. Inbound and outbound marketing can work together to create a holistic strategy.

Marketing 77

Marketing e-Learning Media CRM 77

Showpad

JANUARY 12, 2023

In her 20+ year tenure with the global energy management and automation company, Ljiljana has seen and led major technological evolutions across the business — from customer care to IT support and, most recently, sales enablement. . And that’s the same for our customers”. Building enablement around the customer journey.

Digital Transformation 59

Digital Transformation Management Digitalization Sales 59

Mike Kunkle

AUGUST 30, 2023

Through top-performer analysis, root-cause diagnosis, and other gap analysis methods, we often possess the knowledge to shape sales strategy, process, methodology, and how our sellers can go to market more effectively. In either case, this is a challenge that demands a fresh perspective and a nuanced strategy.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Mike Kunkle

AUGUST 8, 2023

Let’s dive into the key barriers that often hinder sales leaders from reaching the full potential for their sales forces and explore strategies to break through these limitations. When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. The result?

Sales 188

Sales Prioritization Innovation Leadership 188

Customer Think

NOVEMBER 24, 2021

November 22, 2021. Add to rss feed. One of the most popu.

Customer Experience 89

Customer Experience 89

Mike Kunkle

MAY 30, 2023

There are also other factors at play, such as product-market fit, strategy, the chosen sales model, organization design, or lack of top-down support, that also influence our work. For the remaining steps, see the blog post already referenced above , as well as the webinar and the eBook , to optimize your efforts.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. This should also allow you to correlate stick rates/customer retention improvements, reduced churn, and account growth.

Sales 258

Sales Finance Decision-making Profitability 258

Mike Kunkle

NOVEMBER 21, 2023

Services: Consultation and Site Assessment: Expert assessment of the customer’s space to determine specific air quality needs and recommend appropriate solutions. Custom System Design: Engineering tailored filtration systems to meet the unique requirements of each client. Operating income and EBIDTA are declining.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Red Star Kim

JUNE 7, 2023

We considered strategic thinking, business strategy and marketing and business development strategy. So there should be something for everyone – a summary of the workshop discussions, examples of notable UK and Irish professional service firm strategies and some strategy insights.

Artificial Intelligence 130

Artificial Intelligence Transportation Digital Transformation Innovation 130

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Long before he was the CEO of Zendesk, his grandparents operated a small grocery store in Covington, Kentucky.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. In Member Services, the employee experience is the most important part of the customer experience,” he said.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Customer Think

APRIL 15, 2024

I wrote today’s post for RingCentral; it covers the power of communication in the customer experience and includes how AI can redefine your communication strategy for better customer engagement. Communication is one of the most overlooked components of the customer experience.

Communication 69

Communication Customer Experience 69

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. The strategies differ depending on who you want to communicate with. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. If you have paying customers, speak with them.

B2B 129

B2B Marketing Acquisition Media 129

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Showpad

FEBRUARY 16, 2022

In this interview, Jessie shares the importance of both understanding your sales teams’ immediate needs and setting a long-term vision for your digital sales acceleration strategy. . Think through your strategy, hard. Meet Jessie Hanna , Vice President of Sales Enablement at Stanley Black & Decker. You have to be willing to listen.

Sales 52

Sales CRM Prioritization Sales Technology 52

Showpad

JUNE 6, 2022

In this interview, she shares how she and her team are adding value during virtual conversations with customers—and how they’re partnering with marketing to build curated content experiences. How do you make sure your sales teams are impacting customer conversations positively? How do we begin building advocacy in our customers?

Virtual Selling 52

Virtual Selling Decision-making Sales Digitalization 52