Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. This should also allow you to correlate stick rates/customer retention improvements, reduced churn, and account growth.

Sales 258

Sales Finance Decision-making Profitability 258

SBI Growth

MARCH 9, 2021

Since the turn of the millennium, mastering and perfecting the Customer Experience (CX) has been a goal for Marketing Leaders. Through CX strategy, leading revenue marketing teams will uncover areas of friction and process as a continuous feedback loop between.

Acquisition 132

Acquisition Marketing Customer Experience B2B 132

Customer Think

JULY 22, 2023

There’s the art of understanding your employees and customers—the empathy so often suggested to understand their motivations, needs, and best ways to encourage productivity. Once combined with the science with data and feedback loops, you’re ideally able to generate not just outputs, but better outcomes, for everyone. […]

Leadership 74

Leadership 74

DemandFarm

OCTOBER 3, 2023

Customer-centric companies are 60% more profitable than companies that aren’t. What does customer-centricity truly mean? Gartner defines customer centricity as: “ the ability of people in an organization to understand customers’ situations, perceptions, and expectations.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 98

Customer Experience Customer Success CRM Innovation 98

Arpedio

JANUARY 9, 2024

Elevating Account Management Through Metrics and KPIs Explore ARPEDIO's Account Management Software ← Back to blog As companies strive to build lasting relationships with their clients, the need for effective Account Management strategies and tools becomes paramount.

Account Management 52

Account Management Management Client Relationships Account Planning 52

Customer Think

JULY 15, 2021

The best resource to advance your business is right in front of you – it’s your customers! Customer feedback is a chance to gain perspective on the way they think and feel about your business. To close the feedback loop between customers, agents, and products, companies must examine internal and external feedback.

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Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Establish customer advisory boards and sales advisory boards.

Sales 188

Sales Prioritization Innovation Leadership 188

Zendesk

AUGUST 4, 2021

Because cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers. Scaling your startup with customer service. “In So as SaaS startups grow, how can they keep the feedback loop between customers and the company close?

Software 98

Software Software Decision-making Investors 98

Arpedio

NOVEMBER 6, 2023

Future trends in account-based selling Explore the ARPEDIO platform ← Back to blog Staying ahead of the curve is crucial for success in the world of sales and marketing. In this blog post, we will explore the emerging trends that are set to redefine the landscape of account-based selling. Try ARPEDIO's Account-Based Selling Platform!

Artificial Intelligence 52

Artificial Intelligence Decision-making Client Relationships Media 52

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 59

Customer Experience Customer Success CRM Innovation 59

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, need to pay special attention to. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Hubspot Sales

NOVEMBER 28, 2023

Poor Customer Experiences If your customer hasn’t had a top-notch experience with your brand and company throughout the customer journey, sales can be left with a more challenging task when closing a deal. What makes things tricky for sales is if the customer journey preceding sales isn’t what it should be. Be prepared.

Negotiation 103

Negotiation Sales Leadership CRM 103

PandaDoc

MARCH 9, 2024

In fact, your actions will trigger real-time automated notifications in your Slack app, which keeps everyone in the loop and saves time. By the way, we’re using the it internally for our own processes: setting performance reviews, goals, OKRs, feedback and so much more. Pricing : Paid plans begin from $8/user/month.

Co-Creation 52

Co-Creation Communication Meetings Onboarding 52

PandaDoc

OCTOBER 30, 2023

Achieving goals that we’ve set for ourselves, as well as positive feedback and reinforcement along the way, triggers the reward system in our brain and floods our receptors with dopamine. The alert includes details like the rep’s name, the name of the new customer, and the dollar amount of the deal.

Sales 52

Sales Software Software CRM 52

Brooks Group

APRIL 9, 2024

Lack of clear authority, conflicting priorities, and the logistics of keeping 7, 10, or 12 people in the loop make the B2B buying process an increasingly tough sale. Customer support representatives: Personnel tasked with providing assistance and troubleshooting to users as they navigate the implementation and usage of the product or service.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

Nutshell

FEBRUARY 21, 2023

Managing customer relationships is one thing, but what about managing the customer lifecycle for each person you work with? Customer lifecycle management is an important strategy all businesses should be practicing because it helps foster long-lasting relationships with customers and inspires brand loyalty.

Management 62

Management Acquisition CRM Customer Life Cycle 62

Deep Insight

MAY 4, 2021

This year, we also spread the net for our Customer Relationship Quality (CRQ) assessment very wide. We didn’t just limit to the key decision makers, influencers and the customer experience and employee experience team that we work with on a day-to-day basis. and 81 at the start of the blog mean? How did we do? So how did we do?

Innovation 52

Innovation B2B Onboarding Leadership 52

Planview

APRIL 24, 2024

In this blog, we’ll delve into the intricacies of calculating the hidden cost of waste in software development and explore strategies to mitigate its impact, ultimately leading to a more streamlined and outcome-driven development process. Regular feedback loops facilitate early detection and resolution of issues.

Software 59

Software Software Prioritization Communication 59

SuperOffice

JULY 5, 2022

B2B marketing is simple: Attract new customers and keep existing customers. It happens in three stages: Speak with existing customers. If you have paying customers, speak with them. Create an ideal customer profile (ICP). Create an ideal customer profile (ICP). Broadens a company's overall customer database.

B2B 129

B2B Marketing Acquisition Media 129

Apptivo

SEPTEMBER 20, 2023

This blog simplifies the selection by outlining essential prerequisites for the perfect field service management software and guiding in the creation of an effective checklist. Learning to efficiently operate and update all aspects of the system, including customer data, work orders, and invoices, is vital. The outcome?

Telecommunications 52

Telecommunications Construction Decision-making Software 52

PandaDoc

SEPTEMBER 11, 2020

I’ll take you through a step-by-step process for generating sales training buzz by putting your reps in the driver seat, connecting subject matter experts, and using learner feedback to continuously improve the quality and relevance of your training content. It’s also critical to encourage a feedback loop after shipping your content.

Sales Training 52

Sales Training Co-Creation Sales Onboarding 52

Nutshell

APRIL 11, 2023

You can use KPIs across many different aspects of your business, including your customer relationship management (CRM) platform. CRM KPIs are important because they help you evaluate your success in generating and retaining customers. Customer churn rate: The rate at which your customers stop doing business with you.

CRM 62

CRM Stakeholders Government Acquisition 62

Apptivo

MAY 26, 2022

What is customer satisfaction? Why is customer satisfaction important? How can you measure customer satisfaction? Which type of customer satisfaction metrics to use? 3 Simple and Effective Ways to increase customer satisfaction. How much do you have to spend to attract a new customer? Introduction.

Retail 52

Retail Customer Experience Media B2C 52

Hubspot Sales

JUNE 8, 2020

As a sales leader, you've probably wondered what impacts your prospects and potential customers. The bottom line is that sales collateral content is critical when arming your sales team with the resources they need to build relationships, convert customers, and generate revenue. But that’s not all. Types of Sales Collateral.

e-Learning 105

e-Learning Sales Decision-making B2B 105

Red Star Kim

NOVEMBER 9, 2023

Unusually, he has accolades for both customer service and human resources. Look for opportunities and threats and explore them with imagination, ambition and a creative understanding of customers, products and resources. VW with SKODA and SEAT for the price conscious up to Lamborghini and Bentley for wealthy customers).

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Arpedio

DECEMBER 20, 2023

Converting MQLs to customers is crucial to boost your marketing return on investment (ROI). By prioritizing MQL targeting and conversion, your marketing team can generate more leads, and, most importantly, convert those leads into valuable customers. This can include demographic information, pain points, buying behaviors, etc.

Marketing 52

Marketing Prioritization Customer Experience Media 52

MDI Training

JULY 26, 2023

In this blog post, you will learn about the areas where this technology is particularly suitable and what you, as a leader, should pay special attention to. Customer Service and Recruiting A form of artificial intelligence that you are probably familiar with is chatbots that provide automated responses to customer questions.

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Leadership Digitalization 52

Mike Kunkle

AUGUST 27, 2019

Deepening customer/buying acumen and domain expertise. This includes vehicles for feedback, ongoing coaching, peer collaboration, reading assignments, or other means that are targeted to improve work performance in the current role. This includes informal and formal feedback from managers on work performance. Ongoing Training.

Sales 130

Sales Onboarding Leadership Sales Training 130

ReviewTrackers

JULY 12, 2018

You may have even read about it on our blog, and followed the steps to building a strong employer brand. Like employer branding, employee branding also involves presenting the company in the best possible light in front of employees, job candidates, internal and external stakeholders, and customers. Listen to employee feedback.

Media 70

Media Communication Stakeholders Organization 70

Arpedio

JULY 9, 2023

How to Achieve Sales Success with Accurate Sales Forecasting ← Back to blog Is it possible to achieve unprecedented growth by making data-driven decisions through sales forecasting? In this blog post, we’ll equip you with the insider secrets to become a forecasting superstar. The short answer is yes.

Sales 52

Sales Decision-making Software Software 52

MDI Training

NOVEMBER 14, 2023

Read this blog post to see the results. Monitoring and feedback Leaders need to monitor the progress and performance of delegated tasks and provide regular feedback to ensure that objectives are being met. But there will be separate blog posts about this.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Red Star Kim

APRIL 12, 2023

Detailed delegate poll results and feedback are shown towards the end of the post. RACE by Dave Chaffey) focus on customer acquisition (Reach, Act, Convert, Engage). Another aspect of the culture shock is that in professional services we refer to clients rather than customers.

Media 130

Media Marketing B2C Stakeholders 130

Arpedio

SEPTEMBER 25, 2023

Key account management vs. traditional sales ← Back to blog The game of sales and customer relations has changed – staying competitive is no longer just about making the sale; it’s about nurturing valuable, long-lasting relationships with your top-tier clients. What is traditional sales?

Key Account Management 52

Key Account Management Account Management Management Sales 52

ReviewTrackers

JUNE 22, 2020

You may have even read about it on our blog, and followed the steps to building a strong employer brand. Like employer branding, employee branding also involves presenting the company in the best possible light in front of employees, job candidates, internal and external stakeholders, and customers. Listen to employee feedback.

Media 45

Media Communication Stakeholders Organization 45

Hubspot Sales

MAY 22, 2019

But that work has paid off in terms of developing valuable content we can share with prospects and customers. Each podcast is also supported by a short blog post, which helps with SEO for that topic. It's essential to have this type of a feedback loop if you are going to invest time and resources into multi-channel prospecting.

Media 100

Media Sales Training Sales B2B 100

Mike Kunkle

JULY 2, 2022

According to Paul Krajewski’s blog , where he tracks the profession, there were 15,000 LinkedIn users with “sales enablement” in their job title, as of June 17, 2022. They need practice, feedback loops, and coaching. At a high level, the current state of sales enablement commonly includes: Sales messaging.

Sales 130

Sales Sales Training Leadership Decision-making 130