Brooks Group

DECEMBER 1, 2023

Put simply, strategic account management is all about responsiveness, problem-solving, customer satisfaction, and building long-term relationships that lead to additional revenue. It’s far more profitable to retain existing customers than to find new ones, so it’s key that your team keep customer satisfaction top of mind.

Account Management 93

Account Management Management Account Planning Sales Training 93

Brooks Group

MARCH 21, 2024

Asking effective sales questions correlates with success, according to new research : 51% of successful sales teams are effective at sales discovery and questioning. Only 23% of successful teams (vs. But the most successful teams use the best approach: needs and wants. Asking questions is good.

Sales 90

Sales Sales Training Decision-making Value Proposition 90

Planview

JANUARY 30, 2024

The consequences reach everyone in the company’s orbit, from employees and executives to stakeholders and customers. Effective change management is required for sustained success in delivering strategic initiatives. By exploring stakeholder alignment, we divide the nuanced elements that propel successful change initiatives.

Stakeholders 52

Stakeholders Prioritization Government Leadership 52

Arpedio

DECEMBER 14, 2023

Maximize Your Team with Sales Enablement Tools Explore the ARPEDIO platform ← Back to blog Table of Contents In the ever-evolving world of sales, staying ahead of the curve is key to success. It requires a comprehensive approach that aligns with your business objectives and supports your sales team throughout the entire buyer journey.

Sales 52

Sales Software Software Account Planning 52

Hubspot Sales

MAY 26, 2023

In this post, we’ll go over: What an outbound call is Outbound vs. inbound calls How to make effective calls Outbound vs. Inbound Calls Simply put, an outbound call is made by the call center representative to a prospect while an inbound call is made by a customer or prospect to the business or organization.

Emotional Intelligence 95

Emotional Intelligence Software Software Communication 95

MDI Training

DECEMBER 4, 2023

AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools Let’s also take a closer look at Ai vs. human – Who has more charisma in today’s world? Click below to access our AI-generated version of this blog article! Click below to access our AI-generated version of this blog.

Leadership 104

Leadership Artificial Intelligence Digital Transformation Digitalization 104

Hubspot Sales

JUNE 30, 2020

Here on the HubSpot blog, we’ve published several posts outlining ways sales and marketing organizations can work better together. If your sales and marketing organizations already work well together but want to be more intentional about supporting customers, revenue operations may bridge the gap. Customer Lifetime Value.

B2B 136

B2B Publishing Communication Organization 136

Red Star Kim

FEBRUARY 8, 2024

At the recent Business Development for Professionals – 2024 Virtual Conference – MBL Seminars I presented a session entitled “Supporting Fee-Earners in Sales Targeting”. Why are segmentation and targeting critical to marketing and business development success? Essentially a focus on the most profitable clients.

Value Proposition 130

Value Proposition Key Account Management Digitalization Sales 130

Clarity Engagement Solutions

JANUARY 6, 2021

We prefer to maintain things as they are vs the unknown of the future caused by change. Despite all these challenges, many companies have not shifted their tactical approach to a strategic one with their customers. We discussed this step in our previous blog. We will cover this step in detail in this blog. . .

Healthcare 91

Healthcare Stakeholders Digitalization Leadership 91

Red Star Kim

JANUARY 28, 2024

Particularly the role of leaders driving and embedding successful change. A key part of successful change management is engaging with employees Change management and Employee engagement (kimtasso.com). Leadership and change The role of leadership and leaders in change management provoked much energetic discussion.

Emotional Intelligence 130

Emotional Intelligence Leadership Management Facilitation 130

Apptivo

DECEMBER 25, 2022

Warm leads Vs Cold leads. Warm leads Vs Hot leads. The growing online market density has, in some way, changed the way customers behave and think. Businesses do follow one thumb rule of never leaving a potential customer hanging after they’ve expressed interest in their product or service. Warm leads Vs Cold leads.

Sales 98

Sales Media Construction Marketing 98

Help Scout

MAY 27, 2021

When considering customer success and account management, it’s valuable to consider them as complementary teams rather than interchangeable groups or, worse, competitors. What is customer success? There are a few things that differentiate customer success from account management.

Account Management 65

Account Management Customer Success Management Communication 65

ProlifIQ

AUGUST 17, 2023

One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. This method focuses on acquiring new customers while simultaneously nurturing existing accounts to drive expansion and increase company revenue.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

OnStrategyHQ

APRIL 24, 2023

So number of new customers, that’s fine. But a little bit advanced or a little bit more expressive, would be number of new customers this year, or number of new customers for a certain product or a certain service. So we want to achieve 1000 new customers by the end of the year. So what is it is it?

Profitability 105

Profitability Publishing CRM Insurance 105

Arpedio

OCTOBER 17, 2023

Account management software tools Account Management Software ← Back to blog Account management software solutions have transformed the way businesses handle their account planning and client interactions. In this blog post, we’ll delve deeper into the importance of account management software and how it can revolutionize your business.

Account Management 52

Account Management Software Software Management 52

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product or service.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Planview

MAY 23, 2022

For services professionals today, there are many discussions centered around the differences between managed services vs professional services, as well as which one is the right fit for your organization. Their focus is typically on driving an enhanced digital customer experience for the customers that purchase their products.

Management 52

Management Cybersecurity Profitability Digital Transformation 52

SuperOffice

AUGUST 6, 2021

But, none of them are possible without one thing – repeat customers. While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand. VALUE needs. SERVICE needs.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90

SuperOffice

AUGUST 1, 2022

When you start building your first marketing strategy, all you think of is how to get new customers. You hardly think of how to attract bigger customers specifically. Time passes and you notice that it takes you a lot of effort to convert and serve new customers, yet your profits grow rather slowly. So, what are you doing wrong?

Decision-making 117

Decision-making Prioritization B2B Marketing 117

Planview

AUGUST 16, 2022

A connected services organization is one in which systems, data, work, people, and customers are integrated and aligned, in order to establish a critical link in the organizational chain that joins customer and solution value. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Arpedio

MARCH 13, 2024

In today’s competitive business landscape, having a well-defined and meticulously executed Go-to-Market (GTM) strategy is essential for success. Here are some key reasons why a GTM strategy is essential: Market Alignment : A GTM strategy ensures that the company’s offerings align with market needs and customer preferences.

Value Proposition 52

Value Proposition Marketing Media Retail 52

Apptivo

DECEMBER 15, 2022

In this instance, the sales person is able to channelize his efforts towards a lead and is successful in turning a lead into a customer. Marketing Qualified Leads (MQLs) are potential customers who have exhibited interest in the company and its goods. The focus should be on MQL with SQL rather than MQL Vs SQL. Lead Score.

Advertising 52

Advertising Decision-making Media Marketing 52

ClearPoint Strategy

DECEMBER 10, 2021

Customization. Customer Support. Or do you measure at the project level with items like actual cost and planned vs. earned value? Goals vs. objectives—Do you use these two terms interchangeably, or is one subordinate to the other? Customization. Customer Support. Data integration.

Software 98

Software Software Artificial Intelligence Organization 98

Arpedio

MAY 10, 2023

Why Key Account Management is Essential for Business Success ← Back to blog In today’s fast-paced business world, simply acquiring new customers isn’t enough – you need to keep them coming back for more. Key Account Management vs. Strategic Account Management 3. That’s where Key Account Management (KAM) comes in.

Key Account Management 52

Key Account Management Account Management Management Profitability 52

Insightly

MARCH 13, 2023

Should you build a custom CRM , customize a general app to act like a CRM, or buy a customizable CRM? We’ll explore those options in this blog post. Customer Relationship Management (CRM) software is an ideal tool for tracking, organizing, and analyzing customer data. This can be costly as well.

CRM 52

CRM Software Software Insurance 52

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. Rather, there are ways that AI can support our well – being dramatically in the process. Leaders have a tough job ahead.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Mike Kunkle

JUNE 12, 2022

If your business model includes SaaS or ongoing revenue streams, flow transactions or purchases, speak with your largest customers to understand not only their condition and how you can support them, but also how their current state may impact you. Normative vs. ipsative. Sales Force Structure. Sales Role Requirements.

Sales 130

Sales Decision-making Virtual Selling Remote Working 130

Zendesk

MARCH 19, 2021

In our Customer Experience Trends Report 2020 , we uncovered a startling statistic: about 50 percent of respondents said they’d switch to a competing brand after just one bad customer experience. Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction.

Media 98

Media Customer Experience Retail Value Proposition 98

MDI Training

JULY 26, 2023

In this blog post, we’ll introduce you to two of these tools: Blended Learning , which we use at Boehringer Ingelheim and Mondi , and the Flexible Learning Nugget Journey for PORR. You can find more details about these customer stories as well as High-Impact here in our MDI whitepaper. L&D Consultant.

Digital Transformation 52

Digital Transformation e-Learning Artificial Intelligence Leadership 52

Red Star Kim

JULY 11, 2022

Yet fee-earners at full capacity were needed to support others in the firm who were not so busy by sharing their content and amplifying their messages. The lack of engagement with data prevented the creation of integrated marketing and business development (selling) campaigns that supported the emerging client journeys.

Innovation 130

Innovation Marketing Stakeholders Value Proposition 130

Insightly

OCTOBER 10, 2023

While some elements of a customer relationship management system ( CRM ) strategy are consistent across business classifications, there are enough variables to necessitate a bespoke approach to each category. In this blog post, you will learn about CRM strategy frameworks and different CRM strategy types.

CRM 52

CRM Small Business Decision-making Software 52

Insightly

OCTOBER 10, 2023

While some elements of a customer relationship management system (CRM) strategy are consistent across business classifications, there are enough variables to necessitate a bespoke approach to each category. In this blog post, you will learn about CRM strategy frameworks and different CRM strategy types. The answer, of course, is yes.

CRM 52

CRM Small Business Decision-making Software 52

Showpad

JUNE 27, 2022

As we wrote on the Showpad blog a while back, “Today, sales interactions run the gamut from cold calls to email outreach, video conferencing, product demonstrations, and, when safe, face-to-face meetings with prospective clients. Data: Here’s where customization kicks in. Who’s making the decisions? How do they go to market?

Sales 52

Sales Decision-making Sales Training Account Management 52

Insightly

JANUARY 10, 2024

Chip’s second guest is Jay Baer, a business growth and customer experience strategist and researcher, and author. Jay has advised hundreds of major brands world-wide on how to acquire more customers, and how to maintain the customer relationships they’ve already earned. The value must resonate.

Finance 52

Finance CRM Acquisition Decision-making 52

Insightly

SEPTEMBER 28, 2023

In this blog post, we’ll dig into the emerging field of revenue operations. While there’s no universal definition of the term “revenue operations,” the primary focus of rev ops is aligning sales, marketing, and customer success operations across the entire customer lifecycle.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

SEPTEMBER 28, 2023

In this blog post, we’ll dig into the emerging field of revenue operations. While there’s no universal definition of the term “revenue operations,” the primary focus of rev ops is aligning sales, marketing, and customer success operations across the entire customer lifecycle.

Finance 52

Finance CRM Customer Success Decision-making 52

Insightly

JUNE 20, 2023

A Customer Relationship Management (CRM) system is a vital tool for managing and analyzing customer interactions and data. In this blog post, we will outline the key steps to perform a comprehensive CRM audit. Conducting a regular CRM audit can identify the gaps and make improvements for higher business success.

CRM 52

CRM Stakeholders Management Software 52