CMOE

MARCH 6, 2023

To get started, begin bookmarking these 21 best business strategy blogs. Each blog offers unique thought leadership materials to help guide your strategy in the upcoming quarter. To help leaders build resilient cultures, CEE offers a blog that takes readers through unique perspectives in the workplace.

Finance 98

Finance e-Learning Innovation Leadership 98

CMOE

FEBRUARY 15, 2023

Lean on these 23 best learning and development blogs to gain insights on elevating L&D at your organization. The Learning Guild Community’s TWIST As the official blog of The Learning Guild, TWIST provides bi-weekly blog posts that share a compilation of L&D content, trends, and insights.

Leadership 98

Leadership Emotional Intelligence Onboarding Innovation 98

Mike Kunkle

DECEMBER 21, 2023

Introduction I’ve published newsletters and blog posts recently about overhauls and full-fledged transformations, but today, I want to talk about some minor tweaks that can deliver significant improvements in sales force performance. ” Encourage your team to view the world through the lens of your customers.

Sales 289

Sales Decision-making Value Proposition Sales Training 289

Customer Think

JULY 27, 2023

Image source: ECXO.org In a recent article we talked about the widening gap in Europe in customer experience maturity. Our focus in this article is on leveraging real-time customer data to provide richer, meaningful end-to-end […]

Customer Experience 98

Customer Experience 98

Customer Think

APRIL 23, 2024

Behind every great customer experience (CX) is a happy, satisfied customer. Many […]

Customer Experience 59

Customer Experience 59

Customer Think

OCTOBER 1, 2021

The saying “The customer is always right” remains true; Keeping customers happy is a crucial part of any business. One of the best ways to stay in tune with your customers is by nurturing the customer experience. Customer […].

Customer Experience 137

Customer Experience 137

Customer Think

MARCH 5, 2024

In today’s digital era, when customers wield unprecedented control over their choices, the implications are clear for organizations embarking on a digital transformation journey. If the experiences customers demand in their products and services aren’t delivered, organizations can expect customers to vote with their feet.

Digital Transformation 59

Digital Transformation Digitalization Customer Experience Organization 59

Customer Think

JULY 30, 2021

Your whole business hinges on your customers. Without fans, you couldn’t keep the lights on or pay for web hosting, let alone scale up. Most organizations realize this, of course. They’ve heard that six out of 10 people will lose brand faith after a few bad encounters, according to PwC. That’s why they put such […].

Customer Experience 130

Customer Experience Organization 130

Customer Think

JANUARY 31, 2023

To stand out, businesses need to provide the best customer experience possible. By leveraging automated marketing processes and technologies, companies can build meaningful relationships with their customers and deliver a seamless customer experience. In this blog […]

Customer Experience 64

Customer Experience Marketing Digitalization 64

Customer Think

AUGUST 29, 2021

Here’s a quick question for you: do you have an accurate idea of your inventory? Can you give a detailed report of the items you currently have in stock within the next hour? The general neglect of inventory management by vendors is quite surprising. And more often than not, this neglect directly or indirectly affects […].

Customer Experience 121

Customer Experience Management 121

Customer Think

OCTOBER 16, 2023

Surveying customers (VOC) 3. Journey Mapping 2. Creating ROI’s 4. Hiring CX “program” managers 5. Engaging CX consultants 6. Buying technology 7. Attending CX conferences 8. Listening to CX webinars and podcasts 9. Reading the latest “how to do CX” book. Tracking NPS scores No, the headline of this article isn’t a misprint. […]

Customer Experience 64

Customer Experience Management 64

Customer Think

FEBRUARY 21, 2023

Introduction In today’s fast-paced, technology-driven world, customers have come to expect quick and convenient experiences in all areas of their lives, including online shopping. As a result, SaaS companies must keep pace with these changing expectations to remain competitive and succeed in the eCommerce space.

eCommerce 78

eCommerce Customer Experience Marketing 78

Customer Think

SEPTEMBER 22, 2023

Although user experience (UX) and customer experience (CX) may appear similar, they actually refer to distinct facets of human interaction with brands. Nevertheless, they share a common thread in the form of the term ‘experience,’ which unites them. Continue reading to learn what sets […]

Customer Experience 78

Customer Experience Management 78

PandaDoc

SEPTEMBER 2, 2020

We’ve reached out to influencers and compiled a list of the industry’s leading blogs below. Adaptive Business Blog. Connect2Sell is an award-winning blog that regularly shares tips and techniques to connect with buyers and make the sale. Sales Management Blog. Jbarrows Filling the Funnel Blog. Yesware Blog.

Sales Management 98

Sales Management Management Sales Publishing 98

Customer Think

DECEMBER 14, 2023

As a consultant and advisor to enterprise brands, I have seen firsthand the transformative potential of natural language interfaces (NLIs) such as conversational AI and chatbots on the customer experience.

Customer Experience 69

Customer Experience 69

Upland

AUGUST 29, 2023

Buying intent , also known as purchase intent, refers to the likelihood and inclination of a potential customer to make a purchasing decision. In this article, we will take a closer look at buying intent and its role in helping you navigate today’s intricate web of customer preferences, expectations, and buying behaviors.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. In this post, I will offer advice about how to measure the ROI of your sales enablement program. See this chart.)

Sales 258

Sales Finance Decision-making Profitability 258

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Customer Think

DECEMBER 13, 2021

Customers don’t want to buy products from a faceless website. So how can your business humanize its customer experience (CX) […]. We live in an increasingly digital world and fostering human connections via digital platforms isn’t always simple, but these connections are vitally important for businesses.

Customer Experience 81

Customer Experience Digitalization 81

Hubspot Sales

MAY 25, 2018

Entrepreneur Blog. Seth Godin's Blog. Gary Vaynerchuk's Blog. Kabbage Small Business Blog. Whether you’re ready to stop dreaming and start doing, or still in the planning stage of turning your ideas into a full-time job, these blogs for entrepreneurs are the right place to start. Blogs for Entrepreneurs.

Small Business 99

Small Business Finance Investors Banking 99

Customer Think

MAY 2, 2021

Source: Adobe Stock When first confronted with this pandemic we moved quickly to identify the high risks for our employees and our customers and then worked to define the action steps required to minimize those risks.

Customer Experience 75

Customer Experience Organization 75

ReviewTrackers

MARCH 15, 2019

Customer experience is growing steadily as a top priority in the banking industry. Computer Services surveyed more than 160 bank executives in 2017 and 55 percent of that group said they planned to put more money into “customer experience initiatives.” Make customers feel valued.

Banking 34

Banking Customer Experience Finance Digitalization 34

Mike Kunkle

NOVEMBER 21, 2023

In this article, I want to talk about using multi-factor analysis to maximize your sales performance improvement. The reason you’d do this is because there is rarely one right answer, or one performance lever to pull, that will deliver the maximum performance improvement with a sales force.

Acquisition 272

Acquisition Sales Decision-making Account Management 272

Account Manager Tips

FEBRUARY 28, 2021

LinkedIn recently revealed the most promising jobs and in-demand skills and three customer relationship focused roles made the Top 10 #3. Customer Success Manager #7. Customisation and personalisation to be at the heart of the customer experience. Move to the cloud to improve connectivity and integration.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Mike Kunkle

MAY 30, 2023

Purposefully orchestrating organizational performance improvement is difficult. The goal of “enablement,” whichever term you use for it (sales, revenue, buyer, buying, performance, other) is ultimately to improve organizational performance. Therefore, enablement is hard work. See what I did there? Logic is our friend.

Decision-making 295

Decision-making Sales Training Sales Stakeholders 295

Mike Kunkle

AUGUST 8, 2023

When sales, marketing, and customer success operate in isolated bubbles, opportunities for collaboration and synergy are lost. Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Establish customer advisory boards and sales advisory boards.

Sales 188

Sales Prioritization Innovation Leadership 188

Mike Kunkle

AUGUST 30, 2023

To firmly establish the function as required and themselves as integral players in their companies, enablement experts must be equipped to prove their worth by improving sales results and bolstering profitability. And we can garner support across functions to better support the sales force, as they support their buyers and customers.

Leadership 262

Leadership Stakeholders Decision-making Sales Training 262

Nutshell

FEBRUARY 20, 2024

Inbound marketing is an approach to marketing that focuses on attracting potential customers by providing valuable, relevant content rather than interrupting their experience with traditional advertising strategies. Inbound marketing takes a more targeted approach. In fact, you don’t have to choose one or the other.

Marketing 77

Marketing e-Learning Media CRM 77

Mike Kunkle

APRIL 8, 2023

In this post, I’m going to share some simple concepts that I’ve seen deliver radically improved results across a sales force. And by “radically,” I mean improve opportunity management effectiveness and skyrocket win rates by 25-40%. I’m happy to set you up with a way to explore it on your own, as well.

B2B 211

B2B Decision-making Sales Stakeholders 211

SmartKarrot

JUNE 29, 2022

Enterprise customer experience is not just another buzzword. It represents a crucial customer journey for enterprises, now more than ever. What is Enterprise Customer Experience? How can you ensure a positive enterprise customer experience that enhances productivity and innovation? contact-form-7].

Customer Experience 11

Customer Experience Media Prioritization B2C 11

Mike Kunkle

NOVEMBER 26, 2022

I am exceptionally pleased and excited to announce that Felix Krueger of FFWD and I launched The Building Blocks of Sales Enablement Learning Experience on November 25, 2022. Here is what Felix had to say when we launched: Why Did We Create this Learning Experience? . Before pushing to evolve from this level, milk it for a while here.

Sales 200

Sales Leadership Transportation Sales Training 200

Customer Think

APRIL 25, 2024

In today’s fiercely competitive market, customer satisfaction is the heartbeat of successful businesses. With consumers demanding ever-higher standards of service, companies are constantly seeking ways to elevate their customer experience. Unveiling the Customer […]

Customer Experience 59

Customer Experience Marketing 59

Zendesk

SEPTEMBER 20, 2023

That experience can be just as challenging online, which is why Wine.com places great value on delivering a stellar, personalized customer experience. For example, Wine.com provides live assistance from sommeliers to guide customers toward the right wines.

Customer Experience 85

Customer Experience 85

NG Data

FEBRUARY 25, 2023

When you sign up, free checking and a toaster may have helped banks attract and hold onto customers in the past, but that’s no longer the case. When rates are similar across the industry, there’s only so much that banks can offer to distinguish from the competition. Not everyone wants a toaster, and in many cases.

Banking 40

Banking Customer Experience Retail Marketing 40

Zendesk

AUGUST 9, 2023

Subscribe to Conversations with Zendesk Stay up to date on the latest episodes on your favorite podcast platform such as Spotify , Apple , YouTube , and Stitcher , or return to the Zendesk blog for new episodes every two weeks. In Member Services, the employee experience is the most important part of the customer experience,” he said.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in. Implement AI chatbots to handle routine customer inquiries, freeing up your team for more complex tasks.

CRM 82

CRM Artificial Intelligence Customer Success Decision-making 82

Zendesk

NOVEMBER 15, 2023

In this episode of Conversations with Zendesk, Lye spoke about leadership lessons she’s learned over her career, why it’s so important to find meaning in your work, and the challenges Rivian faces as it expands globally while fine-tuning the customer experience. “We

Customer Experience 52

Customer Experience Transportation Manufacturing Innovation 52