Mike Kunkle

NOVEMBER 23, 2023

This is a complex topic that is beyond the scope of one blog post, but I will do my best to provide a solid kickstart for you and offer what I hope will be some helpful perspective and good resources to continue to pursue. I know that many enablers do benchmark metrics and measure improvements for overall performance or targeted initiatives.

Sales 258

Sales Finance Decision-making Profitability 258

Zendesk

AUGUST 9, 2023

Businesses increasingly understand and embrace the value in providing well-being benefits to their employees. To meet this growing need to nurture and support employees, businesses have been turning to services such as VirginPulse , a company that has seen incredible rates of growth every year: upwards of 15–20 percent.

Artificial Intelligence 97

Artificial Intelligence Customer Experience Organization Meetings 97

MDI Training

DECEMBER 4, 2023

Click below to access our AI-generated version of this blog article! The focus is on the vision of using artificial intelligence (AI) not only to become the most attractive employer in the industry but also to revolutionize the employee experience. We want to become the most attractive employer in our industry by 2025.

Artificial Intelligence 105

Artificial Intelligence Digital Transformation Leadership Digitalization 105

MDI Training

MARCH 4, 2024

Beyond the Horizon: GenAI and Ethical Leadership In this blog post, keynote speaker Bailey Parnell gives us a few snippets of her exciting keynote speech at our upcoming Leadership Horizon event. However, for both leaders and employees, it can also reduce mundane tasks and allow people to focus on more fulfilling and creative work.

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

Customer Think

FEBRUARY 1, 2022

Several years ago, in worldwide customer service experience research conducted for a major high-tech devices client, to drive stronger downstream customer behavior, it was found that processes and customer interaction had to take service employees well beyond the basics of knowledge, efficiency, and friendliness.

52

52

Account Manager Tips

FEBRUARY 28, 2021

Customisation and personalisation to be at the heart of the customer experience. Move to the cloud to improve connectivity and integration. Accenture says to stay in demand you should improve these skills and add them to your account management skill set. Think and act like an owner, not an employee.

Key Account Management 246

Key Account Management Account Management Management Decision-making 246

Red Star Kim

OCTOBER 10, 2023

Learning & Development is often a key tool in employee retention. Studies show that by using spaced repetition, we can remember about 80% of what we learn after 60 days — a significant improvement. For those involved in training and coaching, here are some current learning and development themes.

Artificial Intelligence 130

Artificial Intelligence Emotional Intelligence Decision-making Digitalization 130

Mike Kunkle

AUGUST 8, 2023

Fragmented customer experiences, misaligned strategies, increased friction for customers, and unfulfilled revenue potential. Define key performance indicators (KPIs) that directly correlate with revenue growth and focus relentlessly on improving them. You can improve sales velocity by improving any of the measures in the formula.

Sales 188

Sales Prioritization Innovation Leadership 188

Red Star Kim

FEBRUARY 1, 2024

Sentiment and outlook has improved on 2023 24% expect the economic outlook to improve (6% in 2023) 31% expect professional service sector to improve (13% in 2023) 57% expect their firm to improve (40% in 2023) Although most anticipate a flat year for the economy and professional services This highlights increased confidence and optimism.

Marketing 130

Marketing Leadership Profitability Digitalization 130

Customer Think

JANUARY 6, 2023

Digital transformation is the strategic adoption of various digital technologies, used for improving processes, productivity, enhancing customer care, improving employee experience, managing business risks and helping control costs.

Digital Transformation 134

Digital Transformation Digitalization Customer Experience Retail 134

Mike Kunkle

APRIL 8, 2023

In this post, I’m going to share some simple concepts that I’ve seen deliver radically improved results across a sales force. And by “radically,” I mean improve opportunity management effectiveness and skyrocket win rates by 25-40%. I’m happy to set you up with a way to explore it on your own, as well.

B2B 211

B2B Decision-making Sales Stakeholders 211

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Digital Transformation 96

Digital Transformation Artificial Intelligence e-Learning Leadership 96

Red Star Kim

OCTOBER 1, 2023

There David Rock talked about the neuroscience of leadership – the need to still your mind, improve emotional regulation, watch non-verbal signals and take care with feedback. The SCARF model involves five domains of human social experience : status, certainty, autonomy, relatedness, and fairness.

Leadership 147

Leadership Emotional Intelligence Performance Review Communication 147

MDI Training

MARCH 14, 2024

And what do different life realities of our employees have to do with it? In this blog article, we will introduce you to the first pillar of the 3P model – Purpose. That’s why I recommend considering how to enable more flexibility for employees in the future. Not only that, it has also improved other aspects: 1.

Digital Transformation 52

Digital Transformation Leadership Artificial Intelligence Digitalization 52

MDI Training

JANUARY 29, 2024

Click below to access our AI-generated version of this blog article! This blog post is a continuation of an interview ” AI-Enhanced Leadership: Maximizing Potential with Intelligent Tools. In your opinion, how can AI help to create personalized learning experiences for leaders and thus promote their individual development?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Digitalization 52

Customer Think

AUGUST 6, 2021

They improve everyone’s experience—from employees to customers—by finding opportunities where tasks can be automated so that employees have more time to focus on the interpersonal aspects […]. Chatbots have the power to streamline workflows and provide better service, making them a fit for every industry.

142

142

DemandFarm

OCTOBER 3, 2023

In a digital-first world, where personalization and understanding of customer needs are paramount, customer centricity is about providing personalized, connected customer experiences across all channels — before, during, and after every transaction. It entails putting consumers’ needs, preferences, and satisfaction first and foremost.

Decision-making 98

Decision-making Innovation Customer Experience Profitability 98

Customer Think

DECEMBER 19, 2021

By EX, of course, we mean employee experience. Customer experience improvement (XI) and optimization have, for some time, been the stated goal of many enterprises around the world.

Customer Experience 98

Customer Experience Meetings 98

Mike Kunkle

AUGUST 27, 2019

In this post, I’ll share strategies for organizational learning that utilize training, development, and education to create a learning culture, close identified competency gaps, and improve sales results. Supporting a sales performance improvement initiative (from incremental to transformational). Sales Employee Lifecycle.

Sales 130

Sales Onboarding Leadership Sales Training 130

Hubspot Sales

JUNE 1, 2021

You don't have the luxury of saying, " We want to radically improve our lead generation numbers. For instance, a strategic objective could be something like, "We want to generate more online sales through an improved ecommerce experience." Revamping employee training to increase efficiency. Everybody get on it!"

eCommerce 89

eCommerce Onboarding Prioritization Publishing 89

MDI Training

NOVEMBER 14, 2023

Exploring the Influence of AI on Leadership Roles: Learn more about the ongoing ChatGPT experiment by MDI CEO Gunther Fürstberger In a ChatGPT experiment, our CEO Gunther Fürstberger tried to test the boundaries between artificial intelligence and humans. Read this blog post to see the results. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Hubspot Sales

NOVEMBER 8, 2023

Being a sales manager is a whirlwind experience, especially for those who were once successful sales reps themselves. In this blog post, we'll explore 14 essential best practices and tips from experienced sales managers at HubSpot. Without clear, trackable processes it can become impossible to balance, improve, and measure your team.

Sales Management 93

Sales Management Management Energy and Utilities Emotional Intelligence 93

MDI Training

JANUARY 24, 2024

Click below to access our AI-generated version of this blog article! Today, for the first time, I would like to allow him to share his experience as a co-trainer in the seminars with me in his blog post. Today I’m writing my first blog post, and I’m excited – even though I’m only made of fabric!

Artificial Intelligence 52

Artificial Intelligence Digital Transformation Management Leadership 52

Planview

AUGUST 16, 2022

In this blog, we address the seven key benefits of becoming a fully connected services organization and explore how vision and commitment enables organizations to embrace new ways of working, operate at the accelerated speed of business, and adapt to evolving business models. Enhanced Customer Experiences. Improved Revenue.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

MDI Training

MARCH 10, 2021

Last year, the well-being and health of employees and their individual work design gained even more importance in organizations. Particularly, remote collaboration and the dynamic environment to which many companies had to respond brought the link between employee well-being and the sustainable future of the company even closer.

Leadership 98

Leadership Digital Transformation Innovation Digitalization 98

PandaDoc

APRIL 3, 2023

Increased revenue Improving your sales and management teams can increase revenue for your company by helping everybody to make more thoughtful work choices. Improve productivity Increasing your sales team’s confidence to take independent actions can result in greater productivity. Start a free trial 3.

Sales Training 98

Sales Training Management e-Learning Construction 98

Freshworks

NOVEMBER 16, 2021

To make delight easy for customers, businesses must champion what Girish called ‘the art of easy’: focusing on the customer and employee experience, solving their problems quickly. Since our founding, Freshworks has championed business innovations that make delight easy, fast, and smart for customers and their employees.

Retail 93

Retail Digital Transformation Digitalization Innovation 93

Apptivo

DECEMBER 1, 2021

As quoted by Shep Hyken, “ A brand is defined by the customer’s experience. The experience is delivered by the employees ”. This statement is a powerful one that defines the complete relationship between a company’s employees and their customers. Employees bridge the gap between customers and a business.

CRM 98

CRM Software Software Organization 98

CMOE

FEBRUARY 24, 2023

A coaching culture empowers team members at all levels to be able to move quickly, respond to emerging business priorities, and contribute to the bottom-line, and 80% of team members who have received coaching report improved performance, productivity, and well-being. They also host events that business leaders can register for.

Small Business 52

Small Business Leadership Profitability Publishing 52

Red Star Kim

MARCH 4, 2024

Reasons your line manager is a micro-managing control freak (focus on your line manager) Your line manager is using situational leadership Line managers can lead their teams in a number of ways – depending on the situation or task and the skills/experience of the people that work for them. So they adapt their leadership style accordingly.

Management 147

Management Communication Leadership Digitalization 147

ACT

APRIL 11, 2023

Deliver an unparalleled customer experience High-quality customer experience is the key to success for any business, regardless of industry or size. All these efforts result in a flawless purchase experience tailored to each customer’s needs. That, in turn, helps boost customer loyalty and retention.

Small Business 52

Small Business CRM Media Customer Experience 52

Hubspot Sales

JUNE 6, 2022

Find your buyer on the network, and check out each of the following areas of their profile: Experience at their current job: Most people list primary job duties or major projects they’ve worked on. Experience at their former jobs : Customize your messaging based on their career history. Various Blogs. Crunchbase.

Sales 127

Sales Publishing Decision-making Media 127

Nutshell

MAY 11, 2023

AI tools can provide sales teams with valuable insights based on data, identify new leads, personalize customer experiences, and optimize sales processes. In this blog post, we’ll explore what AI is, how AI can be used in sales, and the benefits and challenges of using AI for sales. Table of Contents What is artificial intelligence?

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

MDI Training

JUNE 26, 2023

In this blog post, we take a quick look at the exciting experiences and trends we witnessed at the conference. AI & LMS This fair was the perfect place to experience the latest trends and technologies. While some vendors offered VR games , others focused on helping participants create their own VR experiences.

Artificial Intelligence 52

Artificial Intelligence e-Learning Digital Transformation Leadership 52

Insightly

OCTOBER 20, 2023

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax.

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

The CRM industry, like the rest of SaaS, has been experiencing rapid growth and constant change as businesses prioritize customer relationships and experience. This blog post will explore the current trends in CRM and what’s to come in 2024. CRM Trend: AI If 2023 was the year to panic about AI, 2024 is the year to relax.

CRM 52

CRM Customer Experience Software Software 52

ProlifIQ

FEBRUARY 13, 2023

When customers have a positive onboarding experience, they are more likely to adopt the product effectively, continue using it over the long term, and refer others. Every employee onboarding process is different, and different steps must be taken to ensure the onboarding program will work.

Account Planning 52

Account Planning Onboarding Sales Customer Success 52