Brooks Group

DECEMBER 1, 2023

Whether your organization has a dedicated Account Management team, or your salespeople are in charge of managing their own accounts, it’s important to establish account management KPIs to measure performance and effectiveness. Those objectives will help you decide which metrics make the most sense for your team to track.

Account Management 93

Account Management Management Account Planning Sales Training 93

Arpedio

MARCH 5, 2024

In this digital age where competition is fierce and customer expectations are soaring, the need for robust account management strategies has never been more pronounced. It involves a strategic blend of communication, problem-solving, and customization to ensure both client satisfaction and organizational prosperity.

Account Management 52

Account Management Management Client Relationships Prioritization 52

OnStrategyHQ

APRIL 24, 2023

But before we do, putting great measures together and making sure they work well for you, you need to have these four attributes. Okay, so the four things you need to have in order to make sure your these measures work for you. Our number one is your measure. So number of new customers, that’s fine.

Profitability 105

Profitability Publishing CRM Insurance 105

Mike Kunkle

OCTOBER 8, 2023

This strategic approach goes beyond conventional departmental boundaries, breaks down silos, and encompasses product, marketing, demand generation, sales enablement, and the encompassing realm of customer experience (whether it goes by customer support, customer success, customer service, or a combination of these).

Customer Experience 277

Customer Experience Decision-making Profitability Marketing 277

Arpedio

FEBRUARY 2, 2024

8 Game-Changing Benefits of Account-Based Selling Explore ARPEDIO's Account-Based Selling Platform ← Back to blog In the world of sales, where personalization is paramount, it is almost impossible to overlook the significance of Account-Based Selling (ABS). Improved Customer Retention ABS extends beyond the initial sale.

Account Planning 52

Account Planning Account Management Facilitation Stakeholders 52

Customer Think

FEBRUARY 23, 2024

Increasing customer satisfaction and engagement is a key target for many consumer-focused businesses. The ability to measure this critical metric and track its progress is fast becoming an essential element of any dynamic marketing lifecycle.

Management 59

Management Marketing 59

Customer Think

JANUARY 27, 2023

How do customers feel about your business? This customer satisfaction metric gauges how likely your customers are to recommend your products or services to others. Your score is measured on a scale of 0 to 10. It’s important to know. And a good way to learn is your Net Promoter Score (NPS).

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Arpedio

MARCH 6, 2024

Account management serves as the backbone of successful businesses, playing a pivotal role in fostering lasting relationships with clients or customers. At its core, account management involves the strategic oversight and nurturing of client accounts, aiming to maximize their value and satisfaction.

Account Management 52

Account Management Management Prioritization Client Relationships 52

Brooks Group

DECEMBER 20, 2023

This blog post recaps their conversation, exploring why metrics are indispensable for effective management and how they serve as the guide toward strategic success. Measuring the right things and using that data to coach and manage is the way we will catch up.” Lagging indicators measure past performance.

Sales 93

Sales Decision-making Sales Training Sales Management 93

KAM With Passion

OCTOBER 7, 2020

We define Account Management (AM) as the set of methods, processes and practices to manage existing customers. Account Management covers the commercial relationship, the delivery of products and services, customer support, administrative and contractual aspects as well as satisfaction measurement and the subsequent actions.

Key Account Management 130

Key Account Management Account Management Management Account Planning 130

Arpedio

NOVEMBER 22, 2023

Unlock Business Potential with Effective Stakeholder Mapping Improve your critical stakeholder relationships ← Back to blog As businesses strive to achieve growth and success, many overlook the untapped potential of effective stakeholder mapping. This can lead to increased customer satisfaction, loyalty, and retention.

Stakeholders 52

Stakeholders Decision-making Innovation Business Growth 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Customer Success Management Artificial Intelligence 52

Arpedio

DECEMBER 19, 2023

The vital role of Customer Success in Account Management Explore ARPEDIO's Account Management Software ← Back to blog In recent times, companies have come to realize the significance of aligning their customer success and account management strategies. Let’s dive in!

Account Management 52

Account Management Communication Management Artificial Intelligence 52

Apptivo

JUNE 27, 2023

Measuring thе succеss of your CRM stratеgiеs 5. In today’s highly compеtitivе businеss landscapе, customer rеlationship managеmеnt (CRM) has bеcomе a crucial aspеct of running a succеssful businеss. Swift and satisfactory issuе rеsolution dеmonstratеs commitmеnt to customеr satisfaction and builds trust.

Business Growth 52

Business Growth CRM Communication Organization 52

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 98

Customer Experience Customer Success CRM Innovation 98

Apptivo

MAY 26, 2022

What is customer satisfaction? Why is customer satisfaction important? How can you measure customer satisfaction? Which type of customer satisfaction metrics to use? 3 Simple and Effective Ways to increase customer satisfaction. In this blog, we will delve deep to.

Retail 52

Retail Customer Experience Media B2C 52

Arpedio

OCTOBER 10, 2023

Creating personalized content for Account-Based Selling ← Back to blog There’s no way around it. In this blog post, we’ll delve into the significance of personalization within ABS. By tailoring your content and outreach, you increase the chances of turning prospects into customers.

Decision-making 52

Decision-making Account Planning Marketing Stakeholders 52

Customer Think

JULY 7, 2021

Measuring customer satisfaction and related indicators have been a part of corporate success since time immemorial. The Net Promoter Score, which measures how inclined a consumer is to endorse a company to others, was established […].

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Arpedio

FEBRUARY 22, 2024

Developed by Neil Rackham in the 1980s, Spin Selling has since become a cornerstone of modern sales strategies, offering a systematic approach to understanding customer needs and closing deals effectively. The key objectives of Spin Selling include: Understanding the customer’s current situation and context.

Software 52

Software Software Decision-making Performance Review 52

Groove HQ

AUGUST 28, 2019

Customer satisfaction surveys color business insights by providing direct feedback from your most valuable resource. Using three questions as our guide, we’ll break down the essentials: What is a customer satisfaction survey? How do you write a customer satisfaction survey?

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Customer Think

AUGUST 1, 2023

In a recent article for martech.org, Christopher Penn wrote, "Everything in marketing is measurable, from top to bottom, from brand to customer satisfaction to purchase - you can measure 100% of marketing." He argued that when people say some aspect of.

Marketing 52

Marketing Digitalization 52

Brooks Group

APRIL 9, 2024

Understanding their needs, preferences, and pain points is essential for ensuring successful adoption and long-term satisfaction. Customer support representatives: Personnel tasked with providing assistance and troubleshooting to users as they navigate the implementation and usage of the product or service.

Value Proposition 93

Value Proposition Procurement Decision-making Stakeholders 93

DemandFarm

MAY 2, 2024

Effective relationship management transcends mere customer satisfaction—it’s a strategic endeavour that involves nurturing deep connections that foster loyalty, satisfaction, and mutual growth. The global Customer Relationship Management market is projected to grow from $71.06 billion in 2023 to $157.53

Management 40

Management Banking CRM Profitability 40

Apptivo

JULY 25, 2023

“A complaining customer can be your best opportunity to show how good you are …. And help create a customer evangelist.” — Shep Hyken 1. Unforgettable Customer Service: Real-Life case studies of Effective Complaint Handling 3. Scenarios’ on How to handle customer complaints effectively 4. Proven Tips 2.

Retail 52

Retail Customer Experience Decision-making Profitability 52

Nutshell

JULY 31, 2023

Here are a few reasons it’s important to prevent form spam: Form spam wastes your time: Having to go through fake leads or contact form submissions takes your time away from leads and customers that need your attention, potentially leading to missed opportunities and decreased customer satisfaction.

CRM 118

CRM Management 118

Customer Think

SEPTEMBER 22, 2021

Your customers have returned to you, and you love them thhhhiiiiis much. But how are you measuring that transactional embrace? Companies need to be careful not to confuse customer satisfaction with customer loyalty; two very different measurements. Consumers are Back, But Different. Loyalty Should Be, Too.

Digitalization 84

Digitalization Marketing 84

Sales Outcomes

NOVEMBER 7, 2022

Every business wants to increase its customer base while decreasing the number of customers who leave. This blog post will discuss the steps your organization can apply to identify, measure, and reduce customer churn. It’s tough to improve what you don’t measure. It can be a daunting task.

B2B 52

B2B Prioritization Organization Meetings 52

Arpedio

DECEMBER 19, 2023

Account-Based Selling Strategy: Key Takeaways Explore the ARPEDIO platform ← Back to blog What exactly is an Account-Based Selling Strategy? We’ll also highlight the tangible benefits of adopting an ABS approach, from enhanced customer engagement to improved sales outcomes.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

Insightly

MAY 30, 2023

Customer relationship management (CRM) has become a critical tool for driving business success across industries. As businesses increasingly rely on CRM software and systems to manage customer interactions, evaluating the overall effectiveness of these tools is essential. Setting benchmarks is necessary to evaluate the impact.

CRM 52

CRM Decision-making Facilitation Customer Experience 52

Apptivo

SEPTEMBER 26, 2023

" title=" Key Customer-Centric Field Service Metrics" data-src="[link] /> 1. Top 10 Customer-Centric Field Service Metrics 4. Field service metrics refer to quantifiable data that assess the performance of work carried out for customers at locations outside the company’s premises. What Are Field Service Metrics?

e-Learning 52

e-Learning Decision-making Stakeholders Meetings 52

ProlifIQ

JUNE 21, 2023

The ROI of Account Planning In the highly competitive landscape of B2B sales, sales leaders are constantly seeking strategies that can boost revenue and foster long-term customer relationships. It serves as a blueprint, providing a clear direction for sales teams on how to engage with customers effectively. What is an Account Plan?

Account Planning 52

Account Planning Value Proposition Account Management Stakeholders 52

Arpedio

DECEMBER 18, 2023

Companies that effectively implement Sales Enablement initiatives stand to gain a significant competitive advantage, with the potential to increase both revenue and customer satisfaction. It provides sales teams with valuable resources they can leverage to engage customers and close deals.

Sales 52

Sales Business Growth Organization Marketing 52

Red Star Kim

DECEMBER 5, 2023

I’m going to ask about how my firm does this – particularly with regard to measuring client satisfaction” Client satisfaction benchmarks – How do you measure up? 0% Really well across the firm 21% Good in some teams 45% OK 32% Not very well 0% Not at all Do you measure client satisfaction?

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

QYMATIX

MARCH 12, 2024

According to the BGA, two applications of AI in wholesale are particularly popular: AI in logistics & inventory planning and AI-based analysis of customers & buying decisions. This article will look at AI-based customer and buying decision analysis. An AI-based assistant can warn sales staff early before a customer churns.

Artificial Intelligence 52

Artificial Intelligence B2B Logistics Sales Analytics 52

Apptivo

APRIL 13, 2021

When it comes to a contact center, reporting the performance of your employees and predicting customer demands is a stressful task. Even veteran managers and directors struggle when it comes to measuring and boosting the KPI of their contact centers. First Contact Resolution. Therefore FCR is a very crucial metric for your call center.

Prioritization 69

Prioritization Management Organization 69

Insightly

OCTOBER 5, 2021

This is part 3 of a customer service blog series based on conversations with members of Insightly’s client services and customer success teams. Many companies talk about being “customer-centric.” In reality, too few invest the time and effort to provide truly customer-centric experiences.

Customer Experience 59

Customer Experience Customer Success CRM Innovation 59

Red Star Kim

APRIL 12, 2023

RACE by Dave Chaffey) focus on customer acquisition (Reach, Act, Convert, Engage). Another aspect of the culture shock is that in professional services we refer to clients rather than customers. HubSpot puts it more succinctly: customers buy products, and clients buy advice and solutions.

Media 130

Media Marketing B2C Stakeholders 130