Arpedio

JANUARY 11, 2023

Back to blog. In this blog, we’ll break down the concept of account management, and why it’s so important in order to drive a successful business in today’s increasingly complex B2B industry. Customer Account Management. How to Succeed With Account Management. Let’s show you how to get the most out of your account management!

Account Management 52

Account Management Management Key Account Management B2B 52

LinkedFusion

AUGUST 8, 2023

In this blog, we will explore ways in which you can generate leads with LinkedIn video marketing and grow organically. Sharing videos in the LinkedIn feeds directly from your phone is simple thanks to LinkedIn’s video sharing tool. Customers who are interested in your business will probably discover about and attend your event.

Publishing 40

Publishing Advertising Marketing Decision-making 40

Envisio

AUGUST 14, 2023

When scoped correctly, performance measures can be the compass that guides your local government towards large-scale strategic accomplishments and positive community outcomes. For this blog, because we are looking at performance measurement more broadly, that’s the term we will focus on. There’s five performance measures per theme.

Government 52

Government Energy and Utilities Cybersecurity Insurance 52

Tidio

AUGUST 30, 2019

Before we jump into the subject of customer relations, consider this—. There are three varieties of customers: those you have, those you don’t (yet), and those you used to. Well, you want to get new customers, that’s obvious. But you wouldn’t like your past customers to speak badly about you, would you?

Management 105

Management Acquisition CRM Software 105

Apptivo

JANUARY 2, 2023

Proven Ways to enhance customer experience through Help desk software. Provide great customer service experiences with Apptivo Help desk software. Exceptional customer experiences are the only sustainable platform for competitive differentiation.” – Kerry Bodine. But how can the customer experience be enhanced?

Customer Experience 52

Customer Experience Software Software Prioritization 52

PandaDoc

JULY 24, 2020

Regardless of your industry, your client’s perception of your business will be created and cemented in the first 90 days. In this guide, we’ll look at how to create effective client onboarding processes. Regular and ongoing communication is the best way to prevent customer churn. Sounds too simple, right? Download Now.

Client Onboarding 52

Client Onboarding Onboarding Emotional Intelligence Decision-making 52

Brooks Group

OCTOBER 18, 2023

In this guide, we’ll help you enhance your coaching practices by focusing on high-impact sales coaching activities. You can also alleviate any negative perception by letting your salespeople know you don’t want to completely change their style. Having something concrete to measure against helps to guide their development efforts.

Sales Management 78

Sales Management Management Sales Meetings 78

PandaDoc

APRIL 27, 2018

Who are your customers? The critical perception of a business plan of any company is to show you that your business is worth starting and the idea is worth pursuing. Keep in mind whom you write it for (investors, customers, etc.) Follow the KISS rule: Keep It Simple, Stupid. Who are your customers? Who are we?

Business Planning 84

Business Planning Investors Advertising Transportation 84

Tidio

APRIL 23, 2021

The question is: Do you know what your customers are saying about you? That’s what a customer satisfaction survey will help you understand. In this article: Why you should care about customer satisfaction metrics. How to set up and run a customer satisfaction survey step by step. Said no business owner ever.

Media 52

Media eCommerce Customer Experience Decision-making 52

SmartKarrot

SEPTEMBER 23, 2022

Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem. This involves learning what matters most to each customer. Do you want to lower churn?

Customer Success 10

Customer Success Finance Prioritization Decision-making 10

SmartKarrot

SEPTEMBER 23, 2022

Customers in the contemporary age are becoming increasingly conscious of the variety of experiences they need before purchasing. To raise your customer health score, you must view customer health as a logical, well-thought-out problem. This involves learning what matters most to each customer. Do you want to lower churn?

Customer Success 10

Customer Success Finance Prioritization Decision-making 10

SmartKarrot

OCTOBER 28, 2021

Now that we are venturing into 2022, offering a cloud solution to your customers with a subscription model is no longer innovative and neither an out-of-the-box idea. You will have to come up with ways to position your SaaS product in a way that grows faster and reaches out to more customer base.

Decision-making 10

Decision-making Media Innovation Marketing 10

SmartKarrot

JUNE 30, 2021

Businesses and product creators need to know how the product works and is adopted by customers. Customer onboarding Training Engagement Product experience. Product adoption is when customers are comfortable with the product and know how to derive value from it. You can check out the quick guide to SaaS product adoption curve.

Onboarding 10

Onboarding Customer Success Media Software 10

SmartKarrot

JUNE 18, 2021

The last decade saw the birth and rise of markets, management, and hunger of customers. One recent addition to that list is the growth of customer value management (CVM) which hasn’t taken any backseats over the years. Customers are subjected to a multitude of engaging options every now and then to choose from. Source: LinkedIn.

Customer Value 10

Customer Value Management Customer Success Profitability 10

SmartKarrot

JANUARY 13, 2021

Unsatisfied and unhappy customers would not only provide negative, appalling feedback but also go about and share it with their groups. Although it might tarnish your brand reputation, it is equally important to reconsider your customer experience and revamp accordingly. It is no surprise that a customer wants to be heard.

e-Learning 10

e-Learning Customer Experience Customer Success Meetings 10

SmartKarrot

JANUARY 28, 2021

While it is a necessary step to keep your business running, it surely is not pleasant for your customers. Hence, announcing price increase to customers must be done carefully so you don’t lose them. Ever imagined what makes Apple’s customers keep spending more on their new products? It won’t be by the end of this blog.

Customer Success 11

Customer Success Communication Stakeholders Organization 11

Zendesk

APRIL 16, 2021

Sales reps know nothing’s harder than patiently nurturing a lead, establishing a relationship with them, and carefully converting them into a customer—nothing, of course, except finding a good lead in the first place. In this lead generation guide, you’ll learn: What lead generation means. But it doesn’t have to be.

Media 98

Media B2C B2B Advertising 98

ClearPoint Strategy

MAY 24, 2021

The basis of strategic planning is simple: Our organization is at point A. But actually managing the strategic plan that executes this vision isn’t always simple…or fun. Customer KPI Library. All-Inclusive Management Reporting Guide. Customer KPI Library. The Customer KPI Library is no different.

Profitability 69

Profitability Leadership Meetings Organization 69

SmartKarrot

NOVEMBER 2, 2020

Customer retention is very challenging for businesses especially in 2020. The unprecedented times and business environment have made it uncertain for business leaders on what steps to take to retain customers. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

ClearPoint Strategy

MAY 24, 2021

The basis of strategic planning is simple: Our organization is at point A. But actually managing the strategic plan that executes this vision isn’t always simple…or fun. Customer KPI Library. All-Inclusive Management Reporting Guide. Customer KPI Library. The Customer KPI Library is no different.

Profitability 52

Profitability Leadership Meetings Organization 52

Hubspot Sales

OCTOBER 29, 2019

To support forays into social selling, we've put together this massive guide, covering everything from social selling's definition to its measurement. Check out the profiles of your customers and prospects. Keep an eye on customer care. Join LinkedIn groups and other relevant forums. Find out, and then follow suit.

Media 126

Media Sales Value Proposition Software 126

SmartKarrot

NOVEMBER 26, 2020

Knowing and understanding your customer has become a much larger need not just for the companies but for the customers too. Customers like to be reached out for content that adds value to their day to day life. This has its side-effects leading to disjointed and inconsistent customer experience.

Customer Success 12

Customer Success Customer Experience Business Growth Finance 12

SmartKarrot

OCTOBER 13, 2022

The primary objective of a CSM (Customer Success Manager) is to promote and demonstrate value to its clients continuously. Whether the bookings came from new clients or extensions into existing customers, sales teams are recognized and rewarded for their role in closing deals. What do you mean by the term expansion revenue in B2B SaaS?

Account Management 10

Account Management Customer Success Management Negotiation 10