Strategic Account Management Association

JUNE 30, 2021

An interview with Michael Thomas by Harvey Dunham, Managing Director of Business Development at SAMA. Michael Thomas is the founder of Magnetic Services. He also spent years as a managing consultant for Microsoft’s global consulting organization. How do your service groups pick a project and staff it? Register here.

Digitalization 520

Digitalization Organization Account Management Management 520

Hubspot Sales

JANUARY 3, 2020

A CRM is a central location where you can organize the details related to your customers, across all departments at your company. CRMs work for a plethora of business types across a variety of industries including technology, business services, retail, banking, manufacturing, security, communication, and media.

CRM 103

CRM Banking Manufacturing Retail 103

DemandFarm

MAY 12, 2023

For such organizations, winning the deal is only the beginning. Depending on which of the four sources contribute to the most revenue in your organization, the approach changes. Marketing generates a bunch of leads and passes the qualified ones to sales who then attempt to win the deals. This can help to increase customer loyalty.

B2B 52

B2B Key Account Management Account Management Manufacturing 52

Hubspot Sales

MARCH 27, 2023

In this post, we'll cover the following: Selling services online How to sell services online There are quite a number of steps involved in selling services online. How to Sell Services Online 1. Figure out what you’re selling Are you going to offer all your business’ services online?

Media 123

Media e-Learning Onboarding Marketing 123

Apptivo

AUGUST 8, 2022

Customer facing refers to the business service feature experienced by the customer. A customer facing role is any function in which the organization interacts directly with the customers. Customer facing jobs refers to the frontline jobs that require working directly and communicating in real time with the customers.

Emotional Intelligence 52

Emotional Intelligence Media CRM Communication 52

OnStrategyHQ

MAY 5, 2022

Remember that a mission statement explains why your organization exists. Equifax Business Services’ mission statement: “To serve our customers by utilizing information and technology that provide real-time answers to increasingly complex questions.”. Example Mission Statements for Healthcare Organizations.

Food and Beverage 52

Food and Beverage Government Shareholders Innovation 52

Zendesk

FEBRUARY 9, 2023

Employee turnover refers to how many employees leave an organization in a given period of time. While employees will always flow in and out of your business, prioritizing staff retention leads to improved service and morale. Here are a few examples of turnover rates across industries: Accommodation and food services: 86.3

Transportation 52

Transportation B2C Prioritization Construction 52