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Enhancing customer service in global business service centers

Customer Think

For automobiles, friendly in-person contact during a sale or service call can be the key. But what about global business services (GBS) organizations? […] In a hotel, the cleanliness of the room, breakfast buffet and interactions with front desk staff can make or break a visit.

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The Challenge of Selling Expertise (Not Product)

Strategic Account Management Association

An interview with Michael Thomas by Harvey Dunham, Managing Director of Business Development at SAMA. Michael Thomas is the founder of Magnetic Services. He also spent years as a managing consultant for Microsoft’s global consulting organization. How do your service groups pick a project and staff it? Register here.

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How Strong Is Your Commercial Culture?

SBI Growth

Some of the most valuable and fastest-growing organizations in the world are known — for better or for worse — for their cultures. How do I determine the commercial culture of my organization? But what is commercial culture?

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18 Networks All Entrepreneurs Should Consider Joining

Hubspot Sales

Entrepreneurs' Organization. The Entrepreneurs' Organization is a support network of over 14,000 members across 61 countries — chock full of the world's top business leaders and experts. This nonprofit organization focuses on helping small businesses achieve their goals, grow, and thrive through education and mentorship.

Investors 131
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Why Your Company Needs a CRM to Grow Better

Hubspot Sales

A CRM is a central location where you can organize the details related to your customers, across all departments at your company. CRMs work for a plethora of business types across a variety of industries including technology, business services, retail, banking, manufacturing, security, communication, and media.

CRM 96
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B2B Revenue and the (Ir)relevance of the Funnel

DemandFarm

For such organizations, winning the deal is only the beginning. Depending on which of the four sources contribute to the most revenue in your organization, the approach changes. Marketing generates a bunch of leads and passes the qualified ones to sales who then attempt to win the deals.

B2B 52
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How to Sell Services Online

Hubspot Sales

In this post, we'll cover the following: Selling services online How to sell services online There are quite a number of steps involved in selling services online. How to Sell Services Online 1. Figure out what you’re selling Are you going to offer all your businessservices online?

Media 117