SmartKarrot

AUGUST 2, 2022

Role: Vice President of Customer Success Location: Richmond, VA, US (On-site) Organization: ProspectBlue As a Vice President of Customer Success, you will be a key member of the leadership team, reporting to the President. Driving Member outcomes, product adoption, and Member experience.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

JULY 8, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Insurity As a Director of Customer Success, you will be responsible for the management of the customer success function for the US Market for the Geospatial Analytics Product Suite. Onboard, train, and partner with customers.

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Provide executive oversight and client communication.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

DECEMBER 2, 2021

Role: Director, Customer Success Management Location: Remote, United States Organization: GRIN As a Director of Customer Success Management, you will develop and scale a world-class customer success management organization. Build deep product and industry knowledge.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

MAY 19, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Demonstrate the value Talentful can provide across the scaling lifecycle from Series A-IPO. Data Focus – analyzing and continuously improving how we work.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

FEBRUARY 6, 2024

Introduction Customer success evolves every day, and it is advantageous to stay ahead of the curve. As a Customer Success leader in 2024, navigating the dynamic realm of customer satisfaction requires embracing innovative technologies. The role of a Customer Success today goes beyond troubleshooting and support.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

JUNE 11, 2021

Whether you are someone venturing into customer success, or looking to enhance your career in customer success, or looking to upgrade the knowledge and skills you already have- you can do that with a customer success certification. Best Customer Success Certifications 2021.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

Showpad

DECEMBER 31, 2019

This is a big trend – a new holistic approach around communicating value to your buyers and customers. You might say it’s not new, as we’ve known for years that we should communicate value. Additionally, think about value confirmation messages when customers are in their implementation and adoption phase.

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience?

Customer Experience 98

Customer Experience Customer Success Onboarding CRM 98

SmartKarrot

JUNE 27, 2022

Therefore, businesses must understand and avoid various moral and ethical dilemmas that may potentially affect customer success and organizational productivity. Ethical Dilemma Examples In Business That Customer Success Teams Should Avoid: 1. Prioritizing Revenue Over Customer Experiences. contact-form-7].

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

SmartKarrot

APRIL 20, 2020

Role: Customer Success Manager II Location: Austin, TX Organization: Khoros Khoros is looking for exceptional Customer Success Managers to play a key role in ensuring the continued success of their rapidly growing customer base. Apply here: [link] Role: Sr.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

MAY 28, 2021

The main point is to keep promises and empower customers to meet goals. Customer success is a long-term requirement that drives value across operations. Customer success strategies are now made compulsory for improving the customer relationships. Need for Customer Success in Service Companies.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

JULY 15, 2021

Role: Vice President of Customer Success Location: New York, NY, US Organization: 24 Seven Talent As a Vice President of Customer Success, you will work closely with the executive leadership team to develop and execute growth strategies for a subscription business. Focus on key SaaS revenue goals.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

DECEMBER 21, 2020

Role: VP of Customer Success Location: Pleasant Grove, UT, US Organization: IsoTalent As a VP of Customer Success, you will develop and execute a strategic roadmap for the customer success organization. Increase customer engagement through the implementation of quarterly and executive business reviews.

Customer Success 10

Customer Success Negotiation Partnership Management Leadership 10

SmartKarrot

JANUARY 21, 2021

Role: Senior Director, Customer Success Enablement Location: Salt Lake City, UT, US Organization: Workday As a Senior Director of Customer Success, you will partner with Customer Success field leadership to influence Workday’s Customer Success strategy, program approach, and execution.

Customer Success 10

Customer Success Global Accounts Leadership Account Planning 10

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

SmartKarrot

NOVEMBER 27, 2020

Role: Customer Success Director Location: Austin, TX, United States Organization: SpyCloud As a Customer Success Director, you will be responsible for maintaining solid industry knowledge and a comprehensive understanding of SpyCloud products and services. Identify creative solutions for strategic accounts.

Customer Success 10

Customer Success Value Proposition Account Planning Onboarding 10

SmartKarrot

DECEMBER 22, 2020

Customer lifetime revenue Customer costs Time spent on company products Customer lifetime spend Cost-benefit analysis Net Promoter Value Product adoption. These measures drive customer success by helping customers achieve business objectives and track projects. The Ongoing Value Realisation Cycle.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

SmartKarrot

MAY 4, 2021

For more scalable customer success, you need to incorporate some high-touch practices. High-touch customer success is where CSMs know their customers well. Customer success automation is quite normal to ensure high-touch customer success happens. What is High-touch Customer Success?

Customer Success 11

Customer Success Onboarding Decision-making Customer Experience 11

SmartKarrot

SEPTEMBER 6, 2021

Your company is passionate about customer success and the experience you offer, and rightly so. This is the gap between what your business intelligence tool offers and your customer success goals. Customers are smart and your business also needs to be smart. What is Customer Success (CS) Software?

Customer Success 10

Customer Success Software Software Decision-making 10

Nutshell

APRIL 23, 2020

According to research, the likelihood that an existing customer will respond to an upsell is 60 to 70%. This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term?

Sales 71

Sales Customer Success CRM Communication 71

SmartKarrot

OCTOBER 29, 2021

Customer success careers have become the buzzwords in the business environment. The hot topic that is running around in the SaaS industry is the need for customer success to have a seat and a voice at the leadership table. This very reason makes them the most powerful voice of the customer. Definition of C-Suite.

Customer Success 10

Customer Success Finance Customer Experience Business Growth 10

SmartKarrot

JUNE 1, 2020

Customer Success is one of the biggest buzzwords in the modern SaaS industry. Subscription based economy has disrupted the ways companies used to measure their customer lifetime value (CLV). The pillars of customer success comprise a wide variety of functional aspects in a growing SaaS business.

Customer Success 11

Customer Success Onboarding Government Decision-making 11

SmartKarrot

FEBRUARY 3, 2022

Working in a customer success department is like putting your hands on fire. But early reviews suggest that customer success still must pass a litmus test to survive in the corporate world. What do the C-Suite executives perceive about customer success as a field in your organization? contact-form-7].

Customer Success 10

Customer Success Prioritization Decision-making B2B 10

Insightly

JUNE 17, 2021

In others, customers must raise issues many times to feel heard. . When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Understanding the voice of the customer is the first step to becoming a customer-centric company. . .

Decision-making 98

Decision-making Media CRM Marketing 98

Insightly

JUNE 16, 2021

In others, customers must raise issues many times to feel heard. When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Understanding the voice of the customer is the first step to becoming a customer-centric company.

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

Nutshell

JANUARY 14, 2020

Because of the high-stakes nature of SaaS selling, sales reps should be ready to include multiple decision-makers from a target company into their sales process and offer a high-touch, personalized customer experience. Source: Profitwel l. Activity Volume & Type. Another way to find SaaS prospects is at trade shows and conferences.

Sales 127

Sales Software Software CRM 127

SmartKarrot

AUGUST 10, 2020

Due to new strategies to maximize revenue, customers’ interests are now a top priority for modern brands. Through customer relationship management (CRM) software and customer success teams, it’s easy to maintain a 360-degree view of the customer. How to become a customer centric organization.

Decision-making 10

Decision-making Suppliers Customer Experience Customer Success 10

SmartKarrot

SEPTEMBER 6, 2022

Role: Director, Customer Success Location: Remote, NAMER, US Organization: SecurityScorecard As a Director of Customer Success, you will hire, train, coach, develop and lead a team of customer success managers in enabling the customers to reach maximum value.

Customer Success 19

Customer Success Value Proposition Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 2, 2020

According to Marketing Metrics , the rate of success while selling to an existing customer is close to 70%, while the same for a new prospect is 5-20%. In the times of the coronavirus pandemic especially, a primary meter that will set businesses apart is customer experience. Reuben Yonatan, CEO, GetVoIP.

Co-Creation 21

Co-Creation Digitalization Media e-Learning 21

SmartKarrot

JUNE 1, 2020

As such, it is critical to enhancing customer engagement levels of your company. Customer engagement is enhanced by giving priority to customer experiences and humanizing your brand. Customer engagement also entails the development of useful content that provides value not only for the company but also for the customers.

Facilitation 10

Facilitation Profitability Media Customer Value 10

Help Scout

JULY 20, 2021

Instead of focusing on the most cost-effective, accessible, or speedy method of supporting a customer, customer-oriented teams and companies are so aligned with customer needs that their customer experience feels effortless and incredible. Many companies take a sales-oriented approach.

Customer Experience 145

Customer Experience Decision-making Communication Organization 145

Zendesk

OCTOBER 18, 2022

In today’s competitive landscape, companies need to connect with their audience if they want to stand out from the crowd, retain customers, and build loyalty. In the Zendesk Customer Experience Trends Report 2022 , 60 percent of companies stated that succeeding at wowing customers has improved their customer retention.

Media 98

Media Prioritization Customer Value Customer Experience 98

SmartKarrot

OCTOBER 7, 2020

With the evolution of online sales and services offered by modern companies, knowing about customer experience has become increasingly difficult. The experience you give to your customer shapes their perception towards your brand. A satisfied customer may not be a loyal one. So, how do you do it?

Onboarding 10

Onboarding Customer Success Customer Value Customer Experience 10