Zendesk

FEBRUARY 12, 2024

Top 35 customer service and customer support podcasts Conversations with Zendesk The Modern Customer Podcast CX Pulse Podcast CXChronicles Podcast Customer Service Academy Customer Service Revolution Customer Experience Superheroes Amazing Business Radio Future of Customer Service Crack the Customer Code Experience This!

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Arpedio

JANUARY 5, 2024

Join us as we explore the essence of Account Management and Customer Success, and how each plays a part in sculpting a company’s legacy in delivering exceptional customer experiences. These communication styles shape divergent reporting structures.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Showpad

DECEMBER 31, 2019

This is a big trend – a new holistic approach around communicating value to your buyers and customers. You might say it’s not new, as we’ve known for years that we should communicate value. Additionally, think about value confirmation messages when customers are in their implementation and adoption phase.

Value Proposition 119

Value Proposition Sales Customer Value Sales Management 119

Zendesk

FEBRUARY 23, 2024

A touchpoint in this stage might be a customer leaving a positive review or renewing a subscription to your service. A customer journey-based persona template can help your business tailor your customer experience design to different audience segments. For example, let’s say you run a business in the food industry.

Decision-making 52

Decision-making Brainstorming Media Communication 52

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized resource management is critical for delivering customer success and protecting profit margins.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Apptivo

MAY 26, 2022

Today improving customer experience is one of the top priorities of many organizations. Few ways in which customer satisfaction can help a business succeed. Happy and loyal customers tend to become your brand spokespersons and recommend you more. Amazon has perfected the customer experience at every touchpoint.

Retail 52

Retail Customer Experience Media B2C 52

Insightly

NOVEMBER 1, 2022

At its simplest, CRM involves keeping track of end-to-end customer interactions across their lifetime journey. By tracking and analyzing data across every consumer touchpoint, you can improve customer experience, personalize interactions and ultimately increase revenue. What Are the Benefits of Utilizing a CRM Model?

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Zendesk

APRIL 2, 2021

That’s one reason why the Zendesk Customer Experience Trends Report 2021 segmented survey respondents by generation. We found that although both groups are similar in many ways, Millennials and Gen Zers have some different attitudes toward customer service experiences, brand loyalty, and support channels.

Artificial Intelligence 98

Artificial Intelligence Digitalization Customer Experience Decision-making 98

Zendesk

NOVEMBER 1, 2021

How are customer success and customer experience different? Though they’re both customer-centric roles, customer success and customer experience teams perform distinct functions. What is the difference between customer success and customer experience? Customer success teams.

Customer Experience 98

Customer Experience Customer Success Onboarding CRM 98

SmartKarrot

FEBRUARY 20, 2023

Apply here: [link] Role: Director Communications, Customer Success Location: Boston, MA, United States Organization: Autodesk As a Director Communications of Customer Success you’ll Drive cross-CS strategic initiatives for employee engagement, talent development, and reward systems.

Customer Success 19

Customer Success Communication Stakeholders Construction 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Scale utilization and process improvements across the customer success and technical support teams.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

CoSell

MAY 27, 2021

Often, you need to dive deep into the data, and at the same time, communicate with your heart. Create: Customer experience and customer value is always the outcome. Customer value is the top priority. As you work with your partners, keep exploring how to increase the value for the customer.

Co-Creation 52

Co-Creation B2B Customer Value Profitability 52

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

Flevy

MARCH 21, 2024

Rather than making isolated cuts that could negatively impact Customer Experience , this framework advocates for a comprehensive redesign of the Target Operating Model. This approach focuses on continuous improvement, enhancing customer service, and reducing costs, all while increasing organizational capacity.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Nutshell

APRIL 23, 2020

According to research, the likelihood that an existing customer will respond to an upsell is 60 to 70%. This is especially true for B2B companies, where 90% of customer value comes after the first sale. Finding new customers is expensive. Another reason you absolutely must retain customers in the long-term?

Sales 71

Sales Customer Success CRM Communication 71

Arpedio

JUNE 1, 2023

This recognition underscored the need for account managers to prioritize customer value and gain insights into individualized customer interactions, emphasizing the significance of maintaining strong relationships, linking transactions, and ensuring a superior customer experience.

Co-Creation 52

Co-Creation Account Management Account Planning B2B 52

Insightly

JUNE 17, 2021

In many industries, ‘the customer is always right.’ In others, customers must raise issues many times to feel heard. . When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Determine if there are any gaps or issues with the data.

Decision-making 98

Decision-making Media CRM Marketing 98

SmartKarrot

AUGUST 2, 2022

Implement scalable “Tech Touch” success model-based systems, processes, and communication to help KCM grow its active Member base by retaining current Members and growing Lifetime Value. Optimize the post-sales customer journey, ensuring customers recognize value from the Paper product.

Customer Success 19

Customer Success Leadership Onboarding Communication 19

SmartKarrot

JUNE 27, 2022

Although convincing new leads to purchase products and services that do not necessarily serve their needs may seem more profitable to customer success teams attempting to increase immediate revenue, it may significantly reduce customer retention rates and consequent lifetime customer value as their key requirements are ultimately not being met.

Customer Success 10

Customer Success Advertising Prioritization Profitability 10

ACT

AUGUST 1, 2021

While these are all important aspects of a marketing strategy, building loyal customer relationships is about more than selling the right products and services. It requires a deeper understanding of emotional motivators, so you can communicate with customers in more powerful and effective ways. Be real — tell your own story.

Decision-making 52

Decision-making Small Business Marketing Advertising 52

ACT

AUGUST 2, 2021

While these are all important aspects of a marketing strategy, building loyal customer relationships is about more than selling the right products and services. It requires a deeper understanding of emotional motivators, so you can communicate with customers in more powerful and effective ways. Be real — tell your own story.

Decision-making 52

Decision-making Small Business Marketing CRM 52

SmartKarrot

JULY 8, 2022

Apply here: [link] Role: Customer Success Manager Location: Remote, United States Organization: Applied Systems As a Customer Success Manager, you will develop and manage strong relationships with new and existing customers. Conduct regularly scheduled touchpoints with customers. Apply here: [link].

Customer Success 19

Customer Success Insurance Onboarding Government 19

SmartKarrot

DECEMBER 2, 2021

Develop innovative programs to drive customer value and positive customer experiences. Drive alignment with Sales, Product, and Marketing with a focus on healthy collaboration and emphasis on long-term customer health and retention. Strategies for expanding the footprint of Smart Communications customers.

Customer Success 19

Customer Success Onboarding Retail Facilitation 19

SmartKarrot

APRIL 20, 2020

The key to being successful is the effective adoption of its products across a customer’s organization. Apply here: [link] Role: Customer Success Manager, EMEA Location: Amsterdam, Paris Organization: Okta The EMEA CSM role is all about building long term customer value.

Customer Success 10

Customer Success Customer Value Innovation Account Growth 10

SmartKarrot

JANUARY 19, 2023

Build sustainable relationships of trust through open and interactive communication. Apply here: [link] Role: Customer Success Manager Location: Nashville Metropolitan Area (Hybrid) Organization: Uniply As a Customer Success Manager, you will understand the entire customer experience, putting customers’ needs first.

Customer Success 19

Customer Success Insurance Stakeholders Software 19

SmartKarrot

AUGUST 24, 2022

Creating a success plan in partnership with your customer, onboarding, training, driving platform utilization, conducting routine business reviews, orchestrating resources aligned to driving customer value. Provide executive oversight and client communication.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

DECEMBER 22, 2020

Customer feedback will help improve, fix issues, and improve customer retention. Communication and coordination. It is also necessary to communicate well with customers. If the customers receive a good experience, they will promote the business in their circle. Managing customer success operations.

Customer Success 10

Customer Success Customer Value Communication Facilitation 10

Insightly

JUNE 16, 2021

In many industries, ‘the customer is always right.’ In others, customers must raise issues many times to feel heard. When you’re listening to the voice of your customer, you learn what your customers value the most in your product and how they use it. Determine if there are any gaps or issues with the data.

Decision-making 52

Decision-making Media CRM Marketing 52

SmartKarrot

MAY 19, 2022

Understand and communicate relevant new products, features, and capabilities that support clients objectives and ensure successful deployment and activation. Coordinate resource management and allocation and control activities leading a cross-functional team to ensure projects are delivered and clients are delighted.

Customer Success 19

Customer Success Stakeholders Client Onboarding Government 19

SmartKarrot

JUNE 11, 2021

The curriculum ranges from basics to instilling skills that drive expansion and increase in customer accounts. You will also learn how to manage time effectively, deal with customer discontent, NPS for customer success, and communication management. TriTuns Customer Success Training Program.

Customer Success 22

Customer Success Onboarding Customer Life Cycle Customer Experience 22

SmartKarrot

MAY 28, 2021

Customer success strategies are now made compulsory for improving the customer relationships. For a service company, the focus is on being open and true with customers, renewals, upsells, keeping communication safe, and looking out for churn. The focus is on keeping customers happy with the new language and properties.

Customer Success 10

Customer Success Customer Experience Onboarding Profitability 10

SmartKarrot

FEBRUARY 6, 2024

For example, AI-powered chatbots can engage with customers in real-time, offering personalized assistance based on previous interactions and preferences. This not only enhances the customer experience but also frees up human agents to focus on more complex and high-value tasks.

Customer Success 10

Customer Success Artificial Intelligence Onboarding Decision-making 10

SmartKarrot

OCTOBER 5, 2023

Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth. Regular check-ins, updates, and feedback loops help in addressing concerns, identifying opportunities, and ensuring customer experience.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

AUGUST 24, 2021

Manage customer success activities, on-boarding and adoption, customer success management, renewals, cross-sell/up-sell sales leads, and customer advocacy. Utilize customer feedback and performance data to drive both true and perceived customer value. with the Product & Tech teams.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

SmartKarrot

JULY 15, 2021

Provide leadership and direction to a high-performance customer experience team. Establish Monitor customer feedback loops to ensure customer satisfaction and optimize customer support escalations and other customer anomalies. Building intradepartmental processes that improve efficiency and customer value.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Performance Review 10

SmartKarrot

DECEMBER 21, 2020

Create a process for measuring customer experience and satisfaction such as tracking NPS and involvement with the Customer Advisory Board. Increase customer engagement through the implementation of quarterly and executive business reviews. Engage with customers through defined calls to action and 1:m value-based sessions.

Customer Success 10

Customer Success Negotiation Partnership Management Leadership 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. Need excellent communication skills.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10