Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare Insurance Small Business Customer Experience 52

ClearPoint Strategy

FEBRUARY 5, 2021

Thanks to COVID-19, many healthcare organizations have seen more than their fair share of challenges over the past year. To find out more about current healthcare problems—and possible solutions—we put out an open call to industry experts asking: What are some of the top problems related to healthcare and hospital management?

Healthcare 52

Healthcare Software Software Communication 52

Insightly

MARCH 11, 2024

Let’s explore the different roles in an organization and how CRM looks to each. Every day, the sales team leaders rely heavily on the CRM system to streamline their processes, organize their workflow , and ultimately drive sales success. As the day progresses, the CRM facilitates communication and collaboration within the sales team.

CRM 52

CRM Organization Decision-making Facilitation 52

ClearPoint Strategy

JULY 7, 2021

If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. And yet data-driven decision making is more important than ever. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making.

Organization 98

Organization Healthcare Decision-making Government 98

Hubspot Sales

DECEMBER 13, 2019

It’s no secret that the healthcare industry is complex. For example, a mistake in advertising can be detrimental to a company’s image, but a mistake in healthcare can result in serious injury or illness — and that does more than impact a company’s image. That’s why healthcare consultants are so valuable. Pharmacy.

Healthcare 69

Healthcare Government Insurance Decision-making 69

CMOE

MAY 28, 2021

The healthcare industry is complex and dynamic. In fact, the opportunity for improvement in healthcare is estimated to be more than $500 billion. Clearly, there are many opportunities for growth, and healthcare leaders are looking for innovative ways to capitalize on this potential. Unique Demands Healthcare Leaders Face.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52

ReviewTrackers

SEPTEMBER 20, 2017

As out-of-pocket healthcare costs continue to increase, patients are doing more research when they search for a healthcare provider. To understand the role of consumerism in healthcare, we spoke to Preston Gee, vice president, strategic marketing at CHRISTUS Health. The patient is a consumer. How do you deliver on the promise?

Healthcare 45

Healthcare Organization Internet Retail 45

SalesGlobe

DECEMBER 8, 2022

We’re entering 2023, and organizations are navigating the post-Covid effects on sales, supply chain, and how we work. The practices I’m sharing with you are not necessarily the answer for your organization. Let’s talk about your organization. Think about your end goals as an organization regarding the current war for talent.

Organization 52

Organization Healthcare Value Proposition Supply Chain 52

ClearPoint Strategy

MAY 11, 2021

Wellness checks aren’t just for people—even healthcare systems themselves can benefit from regular evaluations of “fitness” levels. Foster better, more strategic decisions based on quantitative and qualitative information. 22 Commonly Used Quality Performance Measures In Healthcare. Click To Tweet.

Healthcare 40

Healthcare Insurance Profitability Finance 40

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. This helps in understanding the day-to-day activities that might influence purchasing decisions. and what kind of communication resonates with them.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

Upland

MAY 18, 2023

While all your accounts are important, key accounts are where most organizations receive their greatest revenue. Todd Adair, Southeast Zone Commercial Manager, GE Healthcare, knows the importance of deeply understanding his strategic customers’ business. Attracting them is an entire process. How do you get back into my office?”

Key Account Management 195

Key Account Management Account Management Management Account Planning 195

ClearPoint Strategy

JULY 7, 2021

If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. And yet data-driven decision making is more important than ever. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making.

Organization 52

Organization Healthcare Decision-making Government 52

ClearPoint Strategy

MAY 24, 2021

Organizations with clear mission and vision statements as part of a defined strategy are more successful. Mission and vision have different, but important, parts to play for your organization. The mission is focused on the purpose of your organization and your competitive advantage. Click To Tweet.

Government 40

Government Healthcare Banking Decision-making 40

Envisio

JUNE 28, 2023

Strategic planning is a key tool for running an effective public sector organization. When done correctly, it turns today’s vision into tomorrow’s reality–but in order to meet the goals in the plan efficiently, these organizations need a management reporting system that helps them implement their plan.

Management 92

Management Government Stakeholders Decision-making 92

Clarity Engagement Solutions

APRIL 26, 2021

Now, as the global pandemic re-writes the rules of customer engagement and removes at least in the short term, direct face-to-face contact with healthcare stakeholders, pharma companies are plotting their next move. For any pharma organization sitting on the sidelines, “ waiting for the storm to pass ,” our message is clear.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Flevy

JANUARY 13, 2024

As organizations strive to enhance their performance management processes, they often encounter common pitfalls that can undermine the effectiveness of their KPIs. This misalignment can significantly hamper the organization’s growth and competitiveness in the market. How do we identify this pitfall?

Retail 52

Retail Healthcare Decision-making Performance Review 52

Brooks Group

APRIL 23, 2024

This blog post takes a deep dive into the key benefits and drawbacks of the sales profession to help you make an informed decision. Professional Opportunities Sales roles exist in virtually every industry, from technology and healthcare to retail and finance. This can make it difficult to maintain a healthy work-life balance.

Sales Training 68

Sales Training Sales Decision-making Negotiation 68

Clarity Engagement Solutions

APRIL 26, 2021

Pharmaceutical companies can embrace a compelling opportunity to make a strategic and critical shift. This raises the questions of an organization’s ability to pivot. And they need to talk as a way to make sense of and validate their own re-worked strategies for moving forward. Things have changed. Priorities have shifted.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

Pharmaceutical companies can embrace a compelling opportunity to make a strategic and critical shift. This raises the questions of an organization’s ability to pivot. And they need to talk as a way to make sense of and validate their own re-worked strategies for moving forward. Things have changed. Priorities have shifted.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

The need to accelerate the shift from transactional sales pitches aimed at promoting a product to a physician for an unmet patient need to creating solutions designed for a broader set of account stakeholder, has been a nagging factor for every pharma commercial organization. Things have changed. Priorities have shifted.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

MDI Training

MARCH 4, 2024

We discuss the transformative role of generative AI in modern organizations, delve into how AI can boost well-being, and touch upon ethical considerations leaders must address. My keynote at the Leadership Horizon event will delve into the transformative role of generative AI (GenAI) in modern organizations. Enjoy reading!

Leadership 59

Leadership Digital Transformation Co-Creation Artificial Intelligence 59

AchieveIt

JULY 10, 2023

The healthcare systems that led their growth did so by developing strategic plans that took changing market dynamics, consumer preferences, regulations, and other forces into account. But in all industries, and especially in healthcare, things can change quickly. But maintaining an SSOT is not always easy.

Retail 52

Retail Healthcare Decision-making Stakeholders 52

Apptivo

AUGUST 16, 2023

Companies use this method to detect possible hazards and possibilities by analyzing large amounts of data spread across multiple repositories within the organization, such as log files, photographs, and videos. This allows the organization to save time and money on fuel while also improving overall delivery performance.

CRM 52

CRM Energy and Utilities Supply Chain Healthcare 52

Envisio

SEPTEMBER 5, 2023

A community health strategic plan is a proactive measure to mitigate the effects of these surges; by having a plan in place, your local government and/or your public health department can be sure that you have the measures necessary to keep your community healthy and happy.

Transportation 52

Transportation Healthcare Government Decision-making 52

Flevy

JANUARY 13, 2024

. * * * * Aligning Key Performance Indicators (KPIs) across various levels of the organization is a complex, but essential task. From the C-suite to frontline employees, each level has unique roles, responsibilities, and contributions to the organization’s overall strategy.

Healthcare 59

Healthcare Leadership Acquisition Innovation 59

Apptivo

DECEMBER 12, 2022

If the answer is yes, one of the smartest investments you could make is in a Field Service Management system (FSM). At scale, FSM will help to be organized and is essential for effective and efficient management of your business operations. Streamlines collaboration and communication. billion in 2021 to $8.06 in forecast period.

Software 98

Software Software Management Decision-making 98

ClearPoint Strategy

AUGUST 18, 2021

What makes a good strategy? A solid strategy reflects the core values of the organization. Your strategic team should gather input from across the organization to ensure there’s alignment between the strategy and each department’s priorities. Leadership teams will make decisions that prioritize lower costs.

Government 98

Government Healthcare Decision-making Organization 98

Zendesk

DECEMBER 15, 2023

Workforce managers play a pivotal role in an organization by ensuring everything operates at peak efficiency. They make sure that employees are performing efficiently, that everyone is meeting company initiatives, and that the business achieves current and future goals. Here are some of their primary responsibilities.

Management 52

Management Software Software Decision-making 52

Nutshell

AUGUST 28, 2023

The stages of the sales process 5 less-common (but still important) sales process stages 4 formats for organizing your sales process Strategies for creating and improving your sales process Challenges of a sales process What is a sales process? Qualifying The qualifying stage marks the first time your reps make direct contact with a lead.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Envisio

JUNE 7, 2023

This is hard to hear… we know there are great ideas out there, and plenty of passion to make them a reality. Often organizations have spent a great deal of time, money, and resources to create their vision, mission, values, and those “Big Hairy Audacious Goals,” but are left without the steps to achieve them.

Healthcare 52

Healthcare Government Facilitation Decision-making 52

AchieveIt

OCTOBER 25, 2023

At the top of the priority list for each organization on a calendar year format is deciding the direction of their strategic plan for the upcoming new year. Together, they make the dream team for building strategic plans to carry the business successfully through the year to come. What comes first with strategic planning?

Facilitation 52

Facilitation Healthcare Negotiation Decision-making 52

PandaDoc

APRIL 17, 2024

Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. Also, it makes it easier to pay contractors accurately and in a timely manner. It’s generally integrated with document management software.

Software 52

Software Software Management Construction 52

PandaDoc

APRIL 17, 2024

Contractor management software is a tool that helps organizations streamline and automate the processes related to hiring, onboarding, monitoring, and evaluating external contractors and vendors. Also, it makes it easier to pay contractors accurately and in a timely manner. It’s generally integrated with document management software.

Software 52

Software Software Management Construction 52

Miller Heiman Group

MAY 21, 2020

Many organizations train their service teams extensively on the technical side. Solutions: Customers expect employees to make an honest effort to resolve or help them resolve their issues, whether by correcting mistakes, offering options or flexing policies. Responsibility: Customers expect organizations to deliver what was promised.

Customer Experience 74

Customer Experience Healthcare Manufacturing Software 74

Insightly

JANUARY 30, 2024

Integrations are vital to modern CRM systems as they enhance data management, improve efficiency, personalize customer experiences, support data-driven decisions, provide scalability, and foster collaboration. This seamless process saves time and brings a new level of organization and efficiency to document management.

CRM 52

CRM e-Learning Facilitation Decision-making 52

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied. Truly Understand Patients.

Healthcare 24

Healthcare Transportation Digitalization Financial Services 24

Apptivo

SEPTEMBER 20, 2023

Summary When choosing field service management software , one faces a complex decision-making process due to the unique requirements of each company and the multitude of factors to consider. Billing and Invoicing FSM apps make billing a breeze, empowering field personnel to whip up invoices on the spot.

Telecommunications 52

Telecommunications Construction Decision-making Software 52