Zendesk

SEPTEMBER 23, 2022

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

Healthcare 52

Healthcare Insurance Small Business Customer Experience 52

ClearPoint Strategy

FEBRUARY 5, 2021

Thanks to COVID-19, many healthcare organizations have seen more than their fair share of challenges over the past year. To find out more about current healthcare problems—and possible solutions—we put out an open call to industry experts asking: What are some of the top problems related to healthcare and hospital management?

Healthcare 52

Healthcare Software Software Communication 52

Zendesk

MAY 2, 2022

An increasingly urgent challenge for the healthcare industry is the shortage of skilled healthcare professionals. This is due to the general population getting older, an increase in chronic diseases, the impact of the pandemic, and an aging healthcare workforce. million people. With over 38,000 employees, it manages £2.5B

Healthcare 52

Healthcare Procurement Suppliers Facilitation 52

ReviewTrackers

SEPTEMBER 20, 2017

As out-of-pocket healthcare costs continue to increase, patients are doing more research when they search for a healthcare provider. To understand the role of consumerism in healthcare, we spoke to Preston Gee, vice president, strategic marketing at CHRISTUS Health. The patient is a consumer. People want information,” Gee says.

Healthcare 45

Healthcare Organization Internet Retail 45

Hubspot Sales

DECEMBER 13, 2019

It’s no secret that the healthcare industry is complex. For example, a mistake in advertising can be detrimental to a company’s image, but a mistake in healthcare can result in serious injury or illness — and that does more than impact a company’s image. That’s why healthcare consultants are so valuable. Clinical operations.

Healthcare 68

Healthcare Government Insurance Decision-making 68

Insightly

MARCH 11, 2024

Let’s explore the different roles in an organization and how CRM looks to each. Every day, the sales team leaders rely heavily on the CRM system to streamline their processes, organize their workflow , and ultimately drive sales success. As the day progresses, the CRM facilitates communication and collaboration within the sales team.

CRM 52

CRM Organization Decision-making Facilitation 52

ClearPoint Strategy

JULY 7, 2021

If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making. And yet data-driven decision making is more important than ever. Click To Tweet.

Organization 98

Organization Healthcare Decision-making Government 98

Strategic Communications

OCTOBER 5, 2021

Effective corporate communication has always been important. It’s critical that corporate communications and HR staff work together to create a strategy and plan for moving forward. Strategizing for Internal Communication Success. My first task was to create an internal communication plan for the organization.

Communication 52

Communication Healthcare Digitalization Facilitation 52

CMOE

MAY 28, 2021

The healthcare industry is complex and dynamic. In fact, the opportunity for improvement in healthcare is estimated to be more than $500 billion. Clearly, there are many opportunities for growth, and healthcare leaders are looking for innovative ways to capitalize on this potential. Unique Demands Healthcare Leaders Face.

Healthcare 52

Healthcare Leadership Insurance Strategic Thinking 52

SalesGlobe

DECEMBER 8, 2022

We’re entering 2023, and organizations are navigating the post-Covid effects on sales, supply chain, and how we work. The practices I’m sharing with you are not necessarily the answer for your organization. Let’s talk about your organization. Think about your end goals as an organization regarding the current war for talent.

Organization 52

Organization Healthcare Value Proposition Supply Chain 52

ClearPoint Strategy

MAY 11, 2021

Wellness checks aren’t just for people—even healthcare systems themselves can benefit from regular evaluations of “fitness” levels. To help you get started, below are examples of quality measures in healthcare that can make a big difference for your organization’s strategy. Click To Tweet.

Healthcare 40

Healthcare Insurance Profitability Finance 40

Strategic Account Management Association

AUGUST 6, 2021

A new central commercial organization was born. To ensure the inclusion of external insights to shape and direct the new commercial organization, we partnered with SAMA for thought leadership on Strategic Account Management (SAM), as well as with Rain Group for continuous education of our sales teams. Tier 1: Organizational Structure.

Supply Chain 520

Supply Chain Logistics Co-Creation e-Learning 520

AchieveIt

JANUARY 25, 2024

The healthcare industry is a vast space, and the companies working in the field are large and complex. Teresa Paterson , Strategy and Growth Leader, has spent nearly two decades in the world of healthcare. With the cost of healthcare rising, insurance have had to cut the reimbursable amount for those codes.

Healthcare 52

Healthcare Insurance Communication Leadership 52

Strategic Communications

APRIL 3, 2024

Before I started Strategic Communications in 2008, I worked for some large organizations in the education, energy, and healthcare industries. In my former role, even absent these guidelines, I would have worked hard to keep our providers from independently using social media to communicate with patients.

Media 52

Media Energy and Utilities Healthcare Manufacturing 52

Flevy

APRIL 30, 2024

Customer Journey Mapping is an essential tool for organizations aiming to enhance customer experience and deepen engagement across all points of interaction. and what kind of communication resonates with them. Healthcare A healthcare provider used Customer Journey Mapping to enhance patient interactions across its services.

Telecommunications 52

Telecommunications Healthcare Retail Customer Experience 52

ClearPoint Strategy

MAY 24, 2021

Organizations with clear mission and vision statements as part of a defined strategy are more successful. Mission and vision have different, but important, parts to play for your organization. The mission is focused on the purpose of your organization and your competitive advantage. Click To Tweet.

Government 40

Government Healthcare Banking Decision-making 40

ClearPoint Strategy

JULY 7, 2021

If there is one phrase that represents both enormous potential and challenges to organizations today, it is big data. When done right, dashboards provide valuable insight into the health of an organization and strongly influence executive decision making. And yet data-driven decision making is more important than ever. Click To Tweet.

Organization 52

Organization Healthcare Decision-making Government 52

Clarity Engagement Solutions

APRIL 26, 2021

Now, as the global pandemic re-writes the rules of customer engagement and removes at least in the short term, direct face-to-face contact with healthcare stakeholders, pharma companies are plotting their next move. For any pharma organization sitting on the sidelines, “ waiting for the storm to pass ,” our message is clear.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Upland

MAY 18, 2023

While all your accounts are important, key accounts are where most organizations receive their greatest revenue. Todd Adair, Southeast Zone Commercial Manager, GE Healthcare, knows the importance of deeply understanding his strategic customers’ business. Attracting them is an entire process. How do you get back into my office?”

Key Account Management 195

Key Account Management Account Management Management Account Planning 195

Sales Gravy

AUGUST 11, 2023

Building and Leading a Successful Sales Team On this episode of the podcast, Allison Walsh, Vice President of Business Development and Branding for Advanced Recovery Systems, a national behavioral healthcare company, discusses her experience in building and leading a successful sales team.

Virtual Selling 72

Virtual Selling Leadership Healthcare Communication 72

Farland Group

MAY 10, 2022

Andrew Greenwood is Chief Marketing and Communications Officer for ZS Associates, a management consulting and professional services firm focusing on consulting, software, and technology, providing services for clients in healthcare, private equity, and technology. Q: Tell me more about your partnership with Farland Group.

Client Relationships 59

Client Relationships Communication Marketing Meetings 59

Strategic Communications

AUGUST 29, 2023

Consider a healthcare system brand, for instance. How is a healthcare organization’s performance defined? For healthcare and other service organizations (which would include restaurants, retail stores, etc.), For healthcare and other service organizations (which would include restaurants, retail stores, etc.),

Marketing 52

Marketing Healthcare Retail Manufacturing 52

Clarity Engagement Solutions

APRIL 26, 2021

More than a sense of being stopped in one’s tracks, the pandemic has had the interesting effect of preventing pharmaceutical sales organizations from “speeding up the mess” of coin-operated sales pitches and has made companies acutely aware of the limits of product-centric physician contact models.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

More than a sense of being stopped in one’s tracks, the pandemic has had the interesting effect of preventing pharmaceutical sales organizations from “speeding up the mess” of coin-operated sales pitches and has made companies acutely aware of the limits of product-centric physician contact models.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Clarity Engagement Solutions

APRIL 26, 2021

The need to accelerate the shift from transactional sales pitches aimed at promoting a product to a physician for an unmet patient need to creating solutions designed for a broader set of account stakeholder, has been a nagging factor for every pharma commercial organization. THREE IMPERATIVES FOR MOVING CUSTOMER ENGAGEMENT FORWARD.

Healthcare 91

Healthcare Stakeholders Co-Creation Digitalization 91

Zendesk

MARCH 15, 2021

The non-profit organization bills itself as the National Clearinghouse for PPE in the United States, protecting healthcare, essential workers, vulnerable communities, and anyone who needs to be safe in their community by providing equitable access to PPE. That’s where Project N95 comes in.

Supply Chain 98

Supply Chain Healthcare Suppliers Procurement 98

Flevy

JANUARY 13, 2024

. * * * * Aligning Key Performance Indicators (KPIs) across various levels of the organization is a complex, but essential task. From the C-suite to frontline employees, each level has unique roles, responsibilities, and contributions to the organization’s overall strategy.

Healthcare 59

Healthcare Leadership Acquisition Innovation 59

Envisio

SEPTEMBER 5, 2023

A community health strategic plan is a proactive measure to mitigate the effects of these surges; by having a plan in place, your local government and/or your public health department can be sure that you have the measures necessary to keep your community healthy and happy.

Transportation 52

Transportation Healthcare Government Decision-making 52

Envisio

JUNE 28, 2023

Strategic planning is a key tool for running an effective public sector organization. When done correctly, it turns today’s vision into tomorrow’s reality–but in order to meet the goals in the plan efficiently, these organizations need a management reporting system that helps them implement their plan.

Management 92

Management Government Stakeholders Decision-making 92

Flevy

JANUARY 13, 2024

As organizations strive to enhance their performance management processes, they often encounter common pitfalls that can undermine the effectiveness of their KPIs. This misalignment can significantly hamper the organization’s growth and competitiveness in the market. How do we identify this pitfall?

Retail 52

Retail Healthcare Decision-making Performance Review 52

Strategic Communications

JANUARY 12, 2023

How is a healthcare organization’s performance defined? For healthcare and other service organizations (which would include restaurants, retail stores, etc.), Strategic Communications is certified as a Woman-Owned Business Enterprise through the Wisconsin Department of Administration.). By the physician?

Healthcare 52

Healthcare Manufacturing Retail Publishing 52

Planview

OCTOBER 11, 2022

What used to seem impossible is now possible for healthcare providers. Driven by accelerating technology, the Internet of Medical Things (IoMT) creates an ever-growing network of medical devices and applications that transform patient care and significantly decrease the burden on healthcare systems. Healthcare is highly regulated.

Supply Chain 52

Supply Chain Cybersecurity Healthcare Innovation 52

Strategic Communications

AUGUST 12, 2021

Much of my work over the years has been with “service brands”—brands that are not tied to a particular product , but to the delivery of some type of service— educational services, healthcare services, energy services, engineering services, consulting services, etc. How is a healthcare organization’s performance defined?

Healthcare 52

Healthcare Manufacturing Retail Publishing 52

ReviewTrackers

FEBRUARY 4, 2019

There is a vital shift happening right now in consumer healthcare. People are bringing their technology-fueled expectations to their healthcare experiences, and patients are increasingly demanding innovation in the way care is delivered and managed. Can’t Get No (Patient) Satisfaction. They’re not satisfied. Truly Understand Patients.

Healthcare 24

Healthcare Transportation Digitalization Financial Services 24

Apptivo

AUGUST 16, 2023

Companies use this method to detect possible hazards and possibilities by analyzing large amounts of data spread across multiple repositories within the organization, such as log files, photographs, and videos. This allows the organization to save time and money on fuel while also improving overall delivery performance.

CRM 52

CRM Energy and Utilities Supply Chain Healthcare 52

AchieveIt

JULY 10, 2023

The healthcare systems that led their growth did so by developing strategic plans that took changing market dynamics, consumer preferences, regulations, and other forces into account. But in all industries, and especially in healthcare, things can change quickly. But maintaining an SSOT is not always easy.

Retail 52

Retail Healthcare Decision-making Stakeholders 52

Clarity Engagement Solutions

DECEMBER 15, 2021

At Clarity Engagement Solutions , we are here to help Life Sciences companies to engage and build transformative partnerships with healthcare organisations in accordance with their market access questions. Communication Is Key. Communication Is Key. When this comes to payloads, it can be very devastating. .

Digitalization 91

Digitalization Healthcare Communication Marketing 91