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Tiered Huddles: Structured Communication in Healthcare

Kainexus

Effective leadership in healthcare organizations requires open lines of communication between caregivers working directly with patients and hospital administrators who seek to protect the interests of all stakeholders.

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Project Management In Healthcare

ClearPoint Strategy

Healthcare project management can be intense. But patient well-being is also a factor, which makes project management in healthcare more complex—and very important. The execute and monitor stage is unique in healthcare project management. Unique Challenges Of Healthcare Project Management. Because the stakes are higher.

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CRM for Hospitals: How healthcare businesses grow

Insightly

Every business needs a way to keep track of and communicate with customers and prospective customers. That’s why customer relationship management software (CRM) was created to keep track of ongoing communications with customers and assist in marketing , sales , and customer service efforts.

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Top trends to watch in Healthcare CX

Zendesk

Healthcare providers, payers, and vendors must balance patient experience and operational challenges like vendor communication, employee experience, and controlling costs. See how healthcare leaders are transforming their technology to deliver modern, secure experiences.

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Strategic Management In Healthcare: 5 Things To Consider

ClearPoint Strategy

In healthcare, things change quickly. Some hospitals and healthcare organizations believe that’s a reason to avoid strategic planning—because the change lurking just around the bend is sure to derail even the best-laid plans. Looking for some examples of healthcare strategic plans? Strategic Management In Healthcare: What is it?

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How CX helps healthcare SMBs earn healthy bottom lines

Zendesk

The pressure is on healthcare companies to deliver a better end-to-end customer experience—otherwise, it is truly an insult to injury. Only 18% of healthcare customer service agents say they are effective at finding the information needed to do their job well. Success is within reach.

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3 ways healthcare companies are improving customer experience

Zendesk

Healthcare workers were deeply impacted by the global pandemic. People turn to healthcare professionals when they’re worried and sick, so great customer service is absolutely critical. Read on to see how three healthcare companies are creating better customer experiences. 1: Adapt to changing patient needs in the virtual world.