Zendesk

JANUARY 18, 2024

AI transparency means understanding how artificial intelligence systems make decisions, why they produce specific results, and what data they’re using. Being transparent about the data that drives AI models and their decisions will be a defining element in building and maintaining trust with customers.

Artificial Intelligence 52

Artificial Intelligence Decision-making Stakeholders Government 52

Nutshell

JUNE 5, 2023

The key to getting the most out of your customer relationship management system (CRM) is following best practices for managing the customer data you gather and store. Implementing user controls and permissions helps protect your CRM data against attack so you can keep running your business—and gaining your customers’ trust.

CRM 62

CRM Internet Management Marketing 62

PandaDoc

MARCH 4, 2024

A virtual data room , or VDR, is a secure, online space acting as a repository of a company’s documentation, and serves as a virtual hub where company users share real-time information with other investors, clients or stakeholders when executing investment banking deals. What is a data room for investment banking?

Banking 52

Banking Investors Acquisition Stakeholders 52

Zendesk

OCTOBER 9, 2023

Algorithmic discrimination protections: AI algorithms should prioritize fairness and equity and must not contribute to discrimination in any way. Data privacy: AI systems should include built-in protections to safeguard data. Table of contents: What are AI ethics? AI ethics are also encouraged nationally.

Computers and Electronics 52

Computers and Electronics Artificial Intelligence Prioritization Customer Experience 52

ACT

OCTOBER 3, 2023

Enhanced security to keep sensitive data private Helping customers comply with an ever-growing list of data protection and privacy concerns is no small feat. Premium Cloud in May of this year, the vast majority of our subscribers can now benefit from this critical protection. Premium v25.1 Premium v25.1

Decision-making 52

Decision-making Innovation Communication Customer Experience 52

OnStrategyHQ

APRIL 25, 2024

Using AI without guiding principles or guardrails exposes your organization, data privacy, and security risks. Using AI without guiding principles or guardrails exposes your organization, data privacy, and security risks. Introduction to AI guiding principles and responsible AI. My name is Erica Olsen.

Artificial Intelligence 52

Artificial Intelligence Government Energy and Utilities Healthcare 52

Zendesk

SEPTEMBER 15, 2021

In a connected world, information security is critical, and companies must comply with industry regulations and standards for general security and privacy frameworks. With maintaining trust with your customers, it is your responsibility to protect your customers’ information once it arrives in your ecosystem.

e-Learning 97

e-Learning Digitalization Finance Retail 97

Planview

JANUARY 17, 2024

In today’s fast-paced and dynamic world of technology, the adoption of Agile methodologies has undoubtedly transformed the landscape of how technology teams function. In particular, two critical areas that demand attention and solutions are the effective management of work in progress (WIP) and the speedy resolution of bottlenecks.

Financial Services 59

Financial Services Management Prioritization Facilitation 59

Zendesk

SEPTEMBER 12, 2023

But in reality, both customers and companies stand to benefit immensely from these technologies with the right safeguards in place. Start by understanding and addressing customer concerns over transparency, data privacy and security, and performance. Trust isn’t given, it’s earned.

Customer Experience 52

Customer Experience Communication Meetings 52

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. Businesses are rethinking the structure of everything, from their tech stacks to their teams.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Zendesk

MARCH 16, 2021

Transparency around how businesses collect, use, or even share personal data, now plays a critical role in any customer-company relationship. So much so, that 71% of customers would leave a company if it shared their data without permission, according to a 2020 McKinsey survey. Why is data transparency important?

Organization 75

Organization Investors Customer Experience Government 75

SuperOffice

OCTOBER 29, 2021

From marketing teams to support staff, AI is helping companies better fill their sales pipelines and maintain relationships with their customers. Machine learning is a procedural subset of AI that deals with adaptive training to improve data analytics and machine decision-making. Nowadays, AI is frequently applied in CRM applications.

CRM 82

CRM Artificial Intelligence Supply Chain Decision-making 82

Hubspot Sales

APRIL 25, 2023

Then, elaborate on this and ask how you can link your company’s solution to one of those pain points.” Mendes suggests prompting ChatGPT as follows: “I want to email [job title] and introduce [company]. My company specializes in [description]. Write a short email to [job title] introducing how [company] can solve [pain point].”

Sales 105

Sales Emotional Intelligence CRM Decision-making 105

Upland

AUGUST 29, 2023

For any company to make the most out of its products, it is important to understand and grasp the essence of buying intent. They might be comparing various options from different companies to determine which fits their requirements best. It encompasses the motivation, need, and desire behind any activity.

Value Proposition 195

Value Proposition Decision-making e-Learning Supply Chain 195

Zendesk

MARCH 8, 2023

After all, most companies possess significant data about the people who buy their products and services. But here’s the problem: much of that data remains untapped. Not being able to harness the power of that data means companies face real danger. Businesses should know a lot about their customers.

eCommerce 98

eCommerce Meetings Stakeholders Profitability 98

Mercuri International

SEPTEMBER 8, 2023

In November 2022, OpenAI, a San Francisco-based company specializing in artificial intelligence (AI), launched a language model called ChatGPT. Challenges and Opportunities for B2B Marketers. Simply put, ChatGPT is an AI-based virtual assistant, trained to handle a variety of questions and answer them in a natural and conversational way.

Artificial Intelligence 64

Artificial Intelligence B2B Advertising Publishing 64

OnStrategyHQ

DECEMBER 15, 2023

AI is at the top of everyone’s mind lately, and for good reason. It’s everywhere! This isn’t just science fiction anymore — it’s happening now. This is why it’s crucial to think about how your organization will use AI ethically and effectively in the coming days, weeks, months, and even years.

Government 52

Government Artificial Intelligence Innovation Organization 52

PandaDoc

MARCH 1, 2024

Mergers and acquisitions require buyers and sellers alike to enter in a vast amount of confidential company data. A virtual data room (VDR) solves this problem. What is a data room in M&A transactions? In the past, M&A data rooms used to be physical rooms in the seller’s office or on their business premises.

Acquisition 52

Acquisition Stakeholders Government Software 52

Nutshell

FEBRUARY 28, 2023

Table of contents: Poor user adoption Inaccurate or outdated data Integration issues Lack of user-friendliness Lack of customization Cost Limited reporting and analytics Poor technical support Limited mobile access Data security concerns 1. Inaccurate data can lead to poor insights and decision-making.

CRM 71

CRM Decision-making Software Software 71

Nutshell

JULY 16, 2021

Apple’s new Mail Privacy Protection feature eliminates the ability for email marketers to measure opens. Add MacOS Mail to that, and half of email clients will soon be hiding open data. Many corporate email security products block this information, as do privacy-centric email apps like HEY. And you know what?

Advertising 118

Advertising Marketing Small Business Software 118

Zendesk

JUNE 17, 2021

And that’s a number that should have most companies paying attention. Like it or not, your customers already have an idea of how each interaction with your company should go. Customers expect a lot from the companies they do business with. Data protection and privacy. What are customer expectations?

Customer Experience 94

Customer Experience Prioritization Media Digitalization 94

Zendesk

NOVEMBER 15, 2021

The Age of the Customer continues today—and the data shows it. Customer trust is dependent on a company’s ability to tap into the human experience and form an emotional connection with customers by displaying sensitivity, transparency, honesty, and dependability. Customer trust is the faith a consumer has in a company.

Emotional Intelligence 97

Emotional Intelligence Media Customer Experience Software 97

MDI Training

JULY 26, 2023

Leaders are also increasingly relying on AI systems in their companies. In Austrian companies, these technologies are already being used to the extent of 38%. This saves your employees a lot of work, allowing them to focus on more complex tasks, thereby increasing the productivity of the company.

Artificial Intelligence 98

Artificial Intelligence Digital Transformation Leadership Digitalization 98

Zendesk

JUNE 8, 2021

To ensure customer and business data is always protected, Zendesk combines enterprise-class security features with comprehensive audits of our applications, systems, and networks. That’s why we’re excited to share that Zendesk has been granted the Health Data Hosting (HDS – Hébergeur de Données de Santé) certification!

Healthcare 52

Healthcare Government Customer Experience Meetings 52

Hubspot Sales

AUGUST 30, 2023

Artificial intelligence has moved beyond the hype and is now seamlessly integrated into many aspects of business operations. But what changes will it bring to the sales industry? Will it be the end of salespeople, or will it become the secret weapon to help sales reps work more efficiently? But how does refusing AI impact business results?

Decision-making 90

Decision-making Sales Profitability Artificial Intelligence 90

Arpedio

JUNE 20, 2023

Client Case study Rethinking Customer Success and Sales: A Collaborative Powerhouse in the SaaS industry Download full case study About The Case Study Due to pre-IPO considerations, the following case study has been anonymized to protect the identity of the company involved.

Customer Success 52

Customer Success Account Management Facilitation Stakeholders 52

Insightly

OCTOBER 20, 2023

Therefore, a quick look back in history shows that features and data sets available in CRM quickly permeate other areas of SaaS. Just like data, he says, you’ll find AI as a way to help you do your job better, not avoid your job altogether. This blog post will explore the current trends in CRM and what’s to come in 2024.

CRM 52

CRM Customer Experience Software Software 52

Insightly

OCTOBER 20, 2023

Therefore, a quick look back in history shows that features and data sets available in CRM quickly permeate other areas of SaaS. Just like data, he says, you’ll find AI as a way to help you do your job better, not avoid your job altogether. This blog post will explore the current trends in CRM and what’s to come in 2024.

CRM 52

CRM Customer Experience Software Software 52

Zendesk

NOVEMBER 28, 2023

Like software as a service (SaaS) business models, companies can subscribe to AIaaS plans that provide AI for customer service tools. AI as a service (AIaaS) is a service offered by third-party vendors that allows businesses to incorporate AI-powered tools and capabilities into their systems. The Jetsons nailed artificial intelligence.

Artificial Intelligence 52

Artificial Intelligence e-Learning Internet Software 52

Zendesk

APRIL 7, 2023

Lots of companies have asked us: Why should we buy a CX solution when we could work with in-house developers to build our own? But as the company grew, it became too costly to keep dedicating engineering resources to maintaining these systems. Here are five common reasons that our customers decided to buy CX software.

Healthcare 52

Healthcare Innovation Government Software 52

SalesPop

MARCH 5, 2023

Companies should also be able to forecast different sales processes, types of sales and other factors as necessary. With the help of these reports, you may learn important things about your company and make informed decisions. If you’re in the market for a robust, powerful, and efficient CRM program, look no further.

CRM 52

CRM Software Software Sales 52

PandaDoc

MARCH 22, 2024

Due diligence is an in-depth examination of a target company’s financial, legal, and operational aspects. This is where virtual data rooms (VDRs) come in. Let’s highlight how virtual data rooms can help you enhance the due diligence process by ensuring data security, streamlining workflows, and facilitating seamless collaboration.

Computers and Electronics 52

Computers and Electronics e-Learning Facilitation Software 52

SBI

SEPTEMBER 16, 2020

Q: HOW SHOULD COMPANIES DECIDE WHICH BUYING EXPERIENCE IMPROVEMENT INITIATIVES TO START WITH - ASSUMING THEY CAN'T DO ALL AT ONCE? . As such, companies should prioritize understanding what works and replicating it. A commitment to coaching will set your company apart and once again, improve that buying experience. .

Artificial Intelligence 68

Artificial Intelligence Remote Working Onboarding Prioritization 68

ReviewTrackers

JULY 28, 2021

Social Media Marketing for Insurance Companies: Dos and Don’ts. Consumers are looking for insurance providers not only to sell them a policy, but also to educate them on ways to protect their assets and most valuable possessions. Insurance and Social Media. Social media marketing for insurance is experiencing major growth.

Insurance 70

Insurance Media Marketing Customer Experience 70

DemandFarm

MAY 25, 2023

A notification pops up – “Your proposal from The Good News Company needs your attention!” Here, let me show you how it works so you can extract the data and information you need to service this account.” It has just been mailed to you and you should receive it in a week. I look forward to continuing our discussions then!”

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

Help Scout

APRIL 27, 2021

Our 10-year mission As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. Learn how Help Scout makes Zapier’s whole company support easy, from support representatives to the C-Suite. We’re grateful to the 12,000+ businesses that make our work so enjoyable. 50 million.

Profitability 80

Profitability Decision-making Digitalization Software 80

Showpad

APRIL 25, 2018

On May 25 2018, the GDPR ( General Data Protection Regulation ) will go into effect, changing how companies around the world deal with the personal data of people residing in Europe. GDPR is Europe’s new framework for data protection. We now create mountains of digital data every day.

Marketing 40

Marketing Government Sales Digitalization 40