Strategic Account Management Association

MARCH 2, 2022

We will continue to see this number rise as these younger individuals join the workforce. It’s going to stretch the team to achieve their best. So diversity improves business results, but it doesn’t end there. We are all in a race to attract, develop and retain top talent for our organizations. Thirty-five percent!

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Upland

MARCH 29, 2023

It’s about sellers becoming trusted advisors to their customers and being the first one to get called to the strategy table when needs arise. In this guide, we’re going to dive into the importance of relationship management, as well as look into a few practical steps to help you get started with it. What is relationship management?

CRM 195

CRM Management Stakeholders Decision-making 195

Red Star Kim

SEPTEMBER 5, 2023

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. And guidance on making best use of digital training technologies.

Facilitation 147

Facilitation e-Learning Emotional Intelligence Key Account Management 147

Strategic Communications

MAY 7, 2024

The practice of shadow IT has grown significantly with the rise of cloud-based services and the consumerization of IT, where users have become comfortable downloading and using apps and services from the cloud to assist them in their work. These impacts have accelerated with the introduction of a wide range of genAI tools and applications.

Artificial Intelligence 52

Artificial Intelligence Marketing Retail Communication 52

Red Star Kim

NOVEMBER 9, 2023

It’s unusually practical claiming to “demystify” the strategy process – comparing strategy theory with strategy in the real world. The effort made by the author to simplify and be practical means that occasionally the material becomes either too general or hard to see how it might be applied in reality.

Strategic Thinking 147

Strategic Thinking Decision-making Innovation Facilitation 147

Upland

JULY 3, 2023

As these technologies continue to mature, we can expect even greater collaboration between sellers, customer success teams, and AI-powered tools, creating a seamless and highly personalized customer experience. Methodology Basics Sales methodologies provide a structured framework for approaching sales engagements.

Facilitation 195

Facilitation Customer Success Innovation Customer Experience 195

Planview

AUGUST 29, 2023

But most organizations lack basic resourcing capacity, and plans are often approved before resource capacity is evaluated, resulting in missed objectives and employee burnout due to overutilization. On the other hand, agile is more continuous, with restraints based on the team, not the role.

Meetings 52

Meetings Prioritization Facilitation Decision-making 52

Arpedio

FEBRUARY 14, 2024

By understanding and implementing these factors, organizations can improve their sales performance, drive revenue growth, and gain a competitive edge in the market. This ensures that each member is focused on the tasks they excel at, resulting in improved sales outcomes. Let’s explore: 1.

Business Growth 52

Business Growth Sales Sales Training Decision-making 52

Flevy

MARCH 25, 2024

They accelerate the problem-solving process, as they allow consultants to apply proven methods and best practices, rather than reinventing the wheel each time or wasting time and effort pursuing dead ends. They help ensure that the analysis is comprehensive and that critical aspects of a problem are thoroughly examined.

Innovation 52

Innovation Value Proposition Stakeholders Organization 52

Nutshell

MAY 11, 2023

Here are a few of the most common branches of AI: Machine learning is a subset of AI that enables computer systems to learn and improve on their own based on their experience rather than through direct instruction. One thing’s for sure: It’s quickly becoming more advanced and widely available. You might be wondering, can you use AI for sales?

Artificial Intelligence 118

Artificial Intelligence Sales Decision-making CRM 118

Mike Kunkle

JULY 2, 2022

It’s a function or department, a practice, a profession, a title, and a growing body of knowledge about how to support sales forces (sellers and managers) to achieve the highest-possible level of sales effectiveness. Senior sales leaders and C-suite execs, this one’s for you. Pay attention. This is free consulting.

Sales 130

Sales Sales Training Leadership Decision-making 130

Insightly

JUNE 22, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. . This continued nurturing of the customer experience leads to more long-term relationships and a lower rate of churn. What is time to value ?

Customer Success 86

Customer Success Onboarding Customer Experience Meetings 86

Red Star Kim

OCTOBER 17, 2022

Marketers from law, accountancy, engineering and property firms joined a PM Forum workshop to share ideas on how to improve our writing. Theory and practice. From Freytag’s pyramid and seven basic story plots to Pixar’s, Storybrand and Underdog. Just read this paragraph by Gary Provost (100 ways to improve your writing, 1985).

Remote Working 130

Remote Working Communication Internet Decision-making 130

Red Star Kim

DECEMBER 2, 2022

People who are always stressed are unlikely to be able to do their best work and may suffer from burn out, anxiety and depression. It was a full house at November’s PM Forum workshop for Proactive Marketing and Business Development Executives. So we should ask people about their perceptions on what they would like.

Marketing 130

Marketing Communication Meetings Strategic Thinking 130

Envisio

SEPTEMBER 15, 2023

These funds were released to help improve infrastructure and lend assistance to small businesses, hard-hit industries, and households following the negative economic impacts of COVID-19. In March 2021, the American Rescue Plan Act (ARPA) was signed into law, representing a historic effort by the U.S. being released in May 2021.

Government 52

Government Internet Small Business Decision-making 52

OnStrategyHQ

DECEMBER 21, 2023

While there are several methodologies and frameworks to use for a gap analysis , this gap analysis template will set you up with the basics needed to craft a thorough gap analysis. We will go over a basic gap analysis template and guiding questions to ask when conducting it. The core elements of a comprehensive gap analysis template.

Stakeholders 52

Stakeholders Organization Logistics Brainstorming 52

Flevy

MARCH 20, 2024

They accelerate the problem-solving process, as they allow consultants to apply proven methods and best practices, rather than reinventing the wheel each time or wasting time and effort pursuing dead ends. Learn how to craft effective prompts to elicit the best possible responses from ChatGPT.

Digital Transformation 52

Digital Transformation Digitalization Artificial Intelligence Government 52

Insightly

JUNE 21, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. This continued nurturing of the customer experience leads to more long-term relationships and a lower rate of churn. It’s as simple as that.

Customer Success 72

Customer Success Onboarding Customer Experience Meetings 72

Hubspot Sales

OCTOBER 18, 2021

Maybe you took a mental note on which player had the most properties, or who had the best buying and selling strategy. You might already practice a form of benchmarking in your business. Competitive benchmarking is future-focused — it measures how others perform over time to find best practices and trends in the data.

Manufacturing 90

Manufacturing e-Learning Retail Decision-making 90

Red Star Kim

JUNE 27, 2023

So it will improve the accuracy of the budgets. The key themes arising on campaigns, thought leadership and project management – Early engagement, scoping and risk management. The delegate aims, poll results and key takeaways are shown below. Stress the need for clients’ needs to remain uppermost in everyone’s minds.

Leadership 130

Leadership Management Stakeholders Communication 130

Zendesk

OCTOBER 4, 2022

Since its start in 2004, this monthlong initiative has continuously picked up steam year-over-year—matching the corresponding rise in cyber attacks. One of the best times to do this is when you’re onboarding a new product or service. However, customer expectations for security and the number of attacks have continued to rise.

Cybersecurity 52

Cybersecurity Onboarding Prioritization Organization 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. It gives agents clear instructions, helps your business understand customer needs and where to allocate resources, and provides insights for continuous improvement.

B2C 52

B2C Customer Experience B2B Software 52

Red Star Kim

MARCH 6, 2023

Often we identify trends by placing a line of best fit across the dots on a chart. By joining the dots we can provide evidence which supports our thinking and ideas about how we can best move from our present position to our future desired position – which is the essence of strategy. What can we be the best in the world at?

Strategic Thinking 130

Strategic Thinking Cybersecurity Digitalization Stakeholders 130

Hubspot Sales

JANUARY 4, 2021

Let's start with the basics. Here are some of the best ways to understand and create better risk management for your sales team. Risk Management Best Practices for Sales Teams. Without clean data, your sales team members are at risk of providing incorrect quotes and may not offer the best possible customer experience.

Management 131

Management Sales Decision-making Profitability 131

Zendesk

APRIL 21, 2022

These three ecommerce companies–Mack Weldon, HUM Nutrition, and KEEN Footwear–have developed the live chat best practices that best support their customers. Brands must consider and implement best practices when it comes to everything from staffing to decision trees to button colors. gated-cta-in-post]. Example #1.

eCommerce 98

eCommerce Internet Customer Experience Decision-making 98

Red Star Kim

MAY 11, 2023

It’s interesting that in Best Global Brands – The 100 Most Valuable Global Brands (interbrand.com) for 2022 the top five are: Apple, Microsoft, Amazon, Google and Samsung. It’s interesting to see how brand management has developed. These reviews might also be useful to professional service marketers who need an introduction to branding.

Management 130

Management Co-Creation Publishing Leadership 130

Planview

JANUARY 19, 2023

Organizations can maximize ROI and increase the likelihood of a successful digital transformation by connecting portfolio management and value stream management (VSM) practices. By combining these approaches, organizations can improve the performance of every stage of the software development lifecycle, from planning to delivery to outcomes.

Digital Transformation 64

Digital Transformation Digitalization Management Decision-making 64

Zendesk

OCTOBER 2, 2023

General knowledge about cybersecurity also improved (though there’s always more to learn), and businesses are better educated about how to protect themselves. However, the battle for security continues as incidents increase in both frequency and sophistication. Let’s get started. So, why is it called zero-day?

Cybersecurity 87

Cybersecurity Computers and Electronics Internet Insurance 87

PandaDoc

OCTOBER 3, 2023

However, human involvement is still critical for building relationships, understanding nuances, and ensuring ethical practices. Virtual selling, role evolution, ethical practices, and immersive technologies will also emerge. Key takeaways AI can enhance sales processes in many ways, from providing customer insights to automating tasks.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

Zendesk

NOVEMBER 28, 2023

SaaS (software as a service) customer support refers to the systems and practices technology companies use to best serve their customers. An e-commerce brand, for example, may only need to handle basic inquiries about product specs, refunds, or shipping concerns. What is SaaS customer support?

e-Learning 52

e-Learning Software Software Brainstorming 52

Nutshell

AUGUST 28, 2023

Even if your sales team is already driving good results, establishing a sales process or improving your existing one can take your business to the next level of growth. This data-driven approach helps you identify bottlenecks, refine strategies, and make informed decisions that create continuous improvement.

Decision-making 118

Decision-making Sales Negotiation Advertising 118

Insightly

JUNE 21, 2021

A faster TTV is indicative you have a team that has made a commitment to continuously improve products and services; and gather, share, and act on customer data as soon as possible. This continued nurturing of the customer experience leads to more long-term relationships and a lower rate of churn. It’s as simple as that.

Customer Success 52

Customer Success Onboarding Customer Experience Meetings 52

Help Scout

SEPTEMBER 14, 2021

It delivers insights that improve your product, marketing, and/or service. They’re a great source of referrals, which continue to be the highest converting cohort for most businesses. The importance of customer service for small businesses. So why exactly is customer service important for small businesses?

Small Business 127

Small Business Energy and Utilities Decision-making Leadership 127

OnStrategyHQ

JANUARY 12, 2024

Your job as a leader is to find the best way to maximize AI’s impact on your organization and to create a culture with guardrails and clear expectations for your team to begin using AI in their everyday life. As we’ve stated in several articles before, unfortunately, we are now in the AI era, and opting out is no longer an option.

Leadership 40

Leadership Artificial Intelligence Government Decision-making 40

OnStrategyHQ

DECEMBER 1, 2023

A comprehensive AI implementation is influenced directly by your organization’s strategic approach to AI, how it will impact creating value for your customers, improve the productivity for your team, and transform how to assemble your organization. This is certainly not a comprehensive guide for AI implementation in your organization!

e-Learning 40

e-Learning Leadership Artificial Intelligence Decision-making 40

Insightly

OCTOBER 10, 2023

Do you need a CRM strategy by business size? The answer, of course, is yes. What works for a company of 10,000 employees does not work for one with 10 employees. But first, if you’re considering a CRM solution, here are some examples of CRM strategies for companies of different sizes. Absolutely! It’s not a stripped down system, either.

CRM 52

CRM Small Business Decision-making Software 52

Insightly

OCTOBER 10, 2023

Do you need a CRM strategy by business size? The answer, of course, is yes. What works for a company of 10,000 employees does not work for one with 10 employees. But first, if you’re considering a CRM solution, here are some examples of CRM strategies for companies of different sizes. Absolutely! It’s not a stripped down system, either.

CRM 52

CRM Small Business Decision-making Software 52