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Should I Use a Retail & Ecommerce-Specific CRM or a General One?

Nutshell

There are many different types of customer relationship management (CRM) platforms available today. If you’re an ecommerce or retail business looking for a CRM, you might be asking yourself the question, “Should I use a retail and ecommerce-specific CRM?” What is a retail & ecommerce-specific CRM?

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What Is an Ecommerce CRM and Why do online retailers require one?

Apptivo

What is an Ecommerce CRM? Kеy Fеaturеs of Ecommеrcе CRMs 3. Bеnеfits of Using an Ecommеrcе CRM 4. Implеmеnting an Ecommеrcе CRM Stratеgy for Your Businеss 5. An еcommеrcе CRM hеlps you stay connеctеd with your customеrs, undеrstand thеir nееds, and build loyalty. What Is an Ecommеrcе CRM? Lеt’s divе in!

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Why CRM Is Key To Boost Business Growth Potential?

Customer Think

In B2C environments, CRM solutions are essential to maintaining client relationships over time. Managing online retail customers is crucial for any eCommerce platform to run smoothly. Standard CRM systems in eCommerce allow you to register, track, and utilize data about customer interactions.

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Software for Retail and Ecommerce Companies: What’s Your Tech Stack?

Nutshell

There are countless types of software out there that can help your retail or ecommerce company drive better results, and the best strategy is to combine several of those tools in a tech stack for your business. But what tools should be included in a retail and ecommerce tech stack? Having the right tools is a must for any company.

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How to Manage a Sales Pipeline for a Retail and Ecommerce Company

Nutshell

Your sales pipeline—that is, the multi-stage journey your leads take to become customers—is the key to unlocking more revenue for your retail and ecommerce company. What does it take to improve a retail and ecommerce sales pipeline? The most important sales pipeline management tool is a customer relationship management (CRM) platform.

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What is omnichannel retail? Definition, examples, and trends

Zendesk

This is where omnichannel retail comes in. This increasingly vital retail customer experience helps customers communicate with businesses on the channel of their choice and allows for connected conversations. In this guide, learn more about omnichannel retailing, its benefits, upcoming trends, and how to craft an omnichannel strategy.

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CRM and Point of Sale (POS): How do they empower small businesses?

Apptivo

POS Vs. CRM: The Basics 2. What is a CRM system? Benefits of using POS-CRM integration 5. How CRM-enabled POS systems can help your business? Bringing POS and CRM Together The terms “POS” and “CRM” resonate with most small businesses. What is a CRM system?