Zendesk

FEBRUARY 29, 2024

It was a huge catalyst for us in terms of our digital transformation,” said McGinnity. “We We have a very distinct and recognizable customer experience within our stores.” The work began in 2020, when much of the world retreated from physical spaces. “It Even so, her team is working hard to bring their vision to life.

Digitalization 59

Digitalization Digital Transformation Retail Innovation 59

Farland Group

JULY 24, 2023

Deliver on customer-centric business models – The pressures of commoditization, consolidation, and cost cutting are requiring even the laggards to find a path to digital transformation and new business models. The customer experience is core, and business models should be reinvented to deliver on the customer experience.

Digital Transformation 74

Digital Transformation Digitalization Innovation Customer Experience 74

Planview

DECEMBER 16, 2022

With the holiday season in full swing and a global recession predicted sometime in the new year, banks remain committed to investing in modernized technology through digital banking transformation efforts vs. traditional cost-cutting routes. Read Next: Digital Transformation in Banking: Why it Matters Now More Than Ever.

Banking 59

Banking Digital Transformation Artificial Intelligence Financial Services 59

Zendesk

JANUARY 15, 2021

As an organizational leadership tool, stories help to inspire both compliance from employees and enthusiasm, which leaders really need when they’re constantly having to ask people to evolve, grow, and change in response to the environment. Related read: Inclusive leadership has never been more imperative ].

Leadership 52

Leadership Supply Chain e-Learning Digital Transformation 52

Planview

JUNE 23, 2022

If you can relate, you may be losing revenue, diminishing customer experiences, and putting more pressure on profits margins. What do organizations need to do to embrace the next phase of digital transformation? Digital Transformation is Key. Leadership Buy-In and Adapting Processes Top Down is Critical.

Digital Transformation 52

Digital Transformation Digitalization Decision-making Leadership 52

Zendesk

MAY 3, 2022

Our global customer experience event only happens once a year. Our CEO, Mikkel Svane, and other Zendesk leaders will share the evolution of customer experience and reveal some exciting Zendesk product news and customer stories. And, for the first time, registration is free. We hope you’ll join us for the show.

Digital Transformation 98

Digital Transformation Customer Experience Leadership Digitalization 98

Planview

DECEMBER 19, 2023

In an era where software drives customer experiences, survival in today’s business landscape requires digital transformation to deliver greater value. Unfortunately, few are VSM experts, and optimization cycles can take a long time when access to leadership is sporadic. VSM emerges as an indispensable asset.

Management 59

Management Digital Transformation Software Software 59

Planview

AUGUST 3, 2022

Read Next: 6 Agile Transformation Challenges Facing Post-Pandemic Leaders. Evolve to Servant Leadership. One aspect of most Agile transformations is a management-style “evolution”, which changes the role of a manager from supervisor to that of a servant leader. Digital Transformation Leverages Technology.

Digital Transformation 52

Digital Transformation Digitalization Leadership Innovation 52

Flevy

FEBRUARY 20, 2024

It is a strategic tool that highlights gaps, uncovers opportunities, and drives an organization’s approach to market leadership. To understand its position, the company focused on “Market Share Growth” and “Customer Satisfaction Benchmark” KPIs. KPIs and Digital Transformation.

Management 52

Management Digital Transformation Profitability Decision-making 52

Flevy

MARCH 26, 2024

Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Farland Group

MAY 23, 2023

Deliver on customer-centric business models – The pressures of commoditization, consolidation, and cost cutting are requiring even the laggards to find a path to digital transformation and new digital business The customer experience is core, and there is a need to reinvent the business model to deliver on the customer experience.

Digital Transformation 40

Digital Transformation Digitalization Innovation Customer Experience 40

Flevy

APRIL 24, 2024

It offers a clear pathway for organizations to not only discover but also effectively utilize their unique capabilities , ensuring long-term success and market leadership. The importance of the VRIO framework lies in its dual ability to identify and sustain organizational competitive advantages.

Digital Transformation 52

Digital Transformation Organization Decision-making Leadership 52

Flevy

JANUARY 10, 2024

Gilmore in their 1998 Harvard Business Review article and subsequent book, the concept of “Experience Economy” goes beyond the traditional focus on goods and services. Pine and Gilmore argue that economies evolve in stages: from agrarian to industrial, to service, and finally to customer experience.

Digital Transformation 52

Digital Transformation Customer Experience Media Digitalization 52

Showpad

JULY 21, 2020

In this edition, I’ll be discussing why you as an executive in a sales, marketing or CX leadership role play a mission-critical part when it comes to making sales enablement successful in your organization. . Another aspect is how to make sales enablement the engine of your digital transformation efforts. .

Management 139

Management Leadership CRM Sales 139

Planview

SEPTEMBER 18, 2023

This will include: Dramatically enhancing the customer experience through AI-powered assistants that align users, using a natural language interface, to provide direct answers to queries. Cloud deployment will accelerate digital transformation.

Management 52

Management Digital Transformation Decision-making Facilitation 52

SmartKarrot

JULY 26, 2021

A lot has been said and written about customer experience and still, there are tons of questions on CX. This article attempts to answer some of the most frequently asked questions on customer experience. What is customer experience? Why is customer experience important? contact-form-7].

Customer Experience 11

Customer Experience Artificial Intelligence CXM Digital Transformation 11

Flevy

APRIL 16, 2024

For even more best practices available on Flevy, have a look at our top 100 lists: Top 100 in Strategy & Transformation Top 100 in Organization & Change Top 100 Consulting Frameworks Top 100 in Digital Transformation Top 100 in Operational Excellence

Advertising 52

Advertising Decision-making Digital Transformation Digitalization 52

Arpedio

MARCH 18, 2024

This includes ensuring that from the highest levels of leadership to the operational teams, everyone understands and commits to the strategic growth approach. This section introduces the guiding principles and strategic approaches that underpin effective scaling, ensuring that business leadership can confidently drive progress.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Planview

DECEMBER 5, 2018

Crowdsourced innovation has emerged as a powerful tool to increase employee engagement – employees are more engaged when they feel valued and that their input is listened to by leadership. This tactic not only helps to discover actionable ideas to grow the business, but it also enables a company’s workforce to get more involved.

Innovation 40

Innovation Digital Transformation Publishing Leadership 40

SuperOffice

AUGUST 6, 2021

Market leadership? But, none of them are possible without one thing – repeat customers. While acquiring more and more new customers may look like a sign of growth, those are your existing customers that are the main source of your income, the foundation for your stability and the promoters of your brand.

Digital Transformation 90

Digital Transformation Profitability Innovation Digitalization 90

Showpad

OCTOBER 24, 2019

Get Laser-Focused on Your Customers. Steven Van Belleghem wasn’t the only one talking about becoming obsessed with the customer experience. TRANSFORM London also featured a hands-on practical Accelerate workshop where attendees learned from fellow practitioners how to strategically partner with executive leadership.

Digital Transformation 56

Digital Transformation Sales Stakeholders Onboarding 56

OnStrategyHQ

JANUARY 31, 2024

Developing an AI transformation strategy is paramount for any organization looking to multiply its mission. By systemically adopting and leveraging AI technologies within their teams, organizations can achieve digital transformation and uncover new insights and opportunities for growth.

Artificial Intelligence 52

Artificial Intelligence Brainstorming Supply Chain Government 52

Insightly

DECEMBER 23, 2021

CRM systems facilitate frictionless transitions from leads to prospects to customers by mapping customer relationships. A CRM solution is an essential part of your company’s digital transformation. You can eliminate redundant interactions, departmental silos, and customer frustrations.

CRM 90

CRM Software Software Facilitation 90

Flevy

MARCH 21, 2024

Organizational Mobilization : Cultivates an “energy to change” within the organization, rallying employees and stakeholders around the transformation vision and goals. This approach focuses on continuous improvement, enhancing customer service, and reducing costs, all while increasing organizational capacity.

Energy and Utilities 52

Energy and Utilities Innovation Stakeholders Decision-making 52

Deep Insight

DECEMBER 1, 2022

The reason for this is that most B2B leadership teams don’t understand how much it costs to land a ‘Net New’ client (brand new logo). If CFOs and leadership teams measured Customer Lifetime Value (CLV) – and most don’t – they would realise that a significant proportion of their clients never make a profit. The reason?

Profitability 52

Profitability Procurement B2B Digital Transformation 52

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Here is the list for you – 1.

Customer Experience 10

Customer Experience Artificial Intelligence Digitalization Customer Success 10

SBI

JANUARY 31, 2020

The information we get through TechTarget’s Email Alerts will enable our sales teams to focus on specific opportunities and customers who are currently in-market for NWN’s solution-as-a-service portfolio, allowing them to deliver better solutions, faster, while transforming the customer experience. Opportunity Management.

Account Planning 29

Account Planning Digital Transformation B2B Sales 29

SmartKarrot

MAY 5, 2022

C-suite leaders have shown a disconnect with the digital transformation and pace of growth in business spaces. Knowledge of top technologies and processes like cybersecurity, the Internet of Things, Cloud computing, customer success, customer experience, machine learning, and metaverse will help C-suite leaders stay updated.

Digital Transformation 10

Digital Transformation Artificial Intelligence Cybersecurity Shareholders 10

ReviewTrackers

OCTOBER 9, 2018

For many consumers, a digital platform like Zillow is actually a way to get more information on properties and agents before they engage with a real estate agency. To make the most of the digital transformation in real estate, make sure your agency’s reviews on Zillow and other websites are top notch.

Management 34

Management Digital Transformation Digitalization Innovation 34

ReviewTrackers

OCTOBER 9, 2018

For many consumers, a digital platform like Zillow is actually a way to get more information on properties and agents before they engage with real estate brokerages. To make the most of the digital transformation in real estate, make sure your brokerages’ reviews on Zillow and other websites are top-notch.

Management 32

Management Digital Transformation Digitalization Innovation 32

SmartKarrot

DECEMBER 5, 2022

The management and business leaders might have all the information regarding their business, including customers, competitors, market, industry, employees, national and international rules affecting their business, etc. It can improve customer experiences by making the system faster and more efficient.

Account Management 19

Account Management Customer Success Artificial Intelligence Management 19

Arpedio

MARCH 7, 2022

If these three departments don’t know what’s happening, then at the end of the day, that customer experience is not going be good. Bottom line, Angus says, not paying attention to the customer journey will impact the health of both the customer and you as a vendor. Dominique Coté.

Co-Creation 52

Co-Creation Account Management Account Planning Key Account Management 52

SmartKarrot

SEPTEMBER 28, 2020

They cover talks around many relevant topics for SaaS leaders including growth strategy, product management, leadership, organizational culture, and more. This is mostly related to developments happening in the field of customer experience. The 8th Business of Software Conference will be held in March 2021, in Cambridge UK.

Investors 10

Investors Customer Success Digital Transformation Software 10

SBI

NOVEMBER 7, 2019

Founded in 2011, Percolate has grown into one of the leaders in the enterprise content marketing space, with customers that span both business and consumer brands including DHL, Electronic Arts, VMWare, and DocuSign. With the acquisition, Seismic boasts a roster of 750 customers. Headcount exceeds 800 across 12 offices. Media Contact.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20