SBI Growth

FEBRUARY 8, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. The landscape has changed drastically and integrating a successful strategy is no easy feat.

Digital Transformation 90

Digital Transformation Digitalization B2B Customer Experience 90

Account Manager Tips

JULY 27, 2020

Which means as an account manager, you’ve got to rely on instincts (and maybe a little prayer). You can’t run an account management team like that, let alone a business. And you’ve got to put those systems in place for information, planning, and control to deliver a consistent account management experience for your clients.

Account Management 130

Account Management Business Growth Management Account Planning 130

SmartKarrot

JULY 8, 2020

There is no denying the fact that going digital is the way ahead for SaaS businesses. But then again, a digital transformation does not mean creating bling apps, or automating processes. Digital transformation funnels down to just one thing: excelling in Customer Experience (CX).

Digital Transformation 10

Digital Transformation Customer Experience Digitalization Customer Success 10

SBI Growth

AUGUST 17, 2019

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. The landscape has changed drastically and integrating a successful strategy is no easy feat.

Digitalization 80

Digitalization Digital Transformation B2B Customer Experience 80

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.

Digital Transformation 59

Digital Transformation e-Learning Acquisition Customer Success 59

Strategic Account Management Association

SEPTEMBER 11, 2020

In strategic account management, companies have to address the never-ending question of how to differentiate themselves and gain market share. I’m talking about customer experience management (CXM), which I would argue may be the single most important investment a company can make in today’s cut-throat business climate.

CXM 520

CXM Account Management Customer Experience Management 520

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Desired Path

FEBRUARY 17, 2021

But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 45% of respondents say their CSMs manage over $2.5M ARR and 55% indicated that the CS management team at their organizations manage 6-8 direct reports.

Digital Transformation 52

Digital Transformation e-Learning Acquisition Customer Success 52

Hubspot Sales

JUNE 23, 2020

This includes not just offering digital interactions, but building a presence online where customers can find all the information that they need about a brand, as well as: Accurate pricing information that’s easy to find. Learning environments to improve customer success. Understand your customers.

B2B 117

B2B Digital Transformation Virtual Selling Digitalization 117

Planview

MAY 22, 2024

They have been engaged with Planview to support their “Health Reimagined” initiative, an enterprise-wide digital transformation. To effectively measure the success of and progress towards their objectives, Blue Shield of California is using Planview Portfolios and AgilePlace to execute their project-to-product shift. .

Banking 59

Banking Digital Transformation Onboarding Construction 59

Desired Path

MARCH 9, 2023

Kia: The pandemic accelerated digital transformation at a rapid speed which would not have otherwise occurred. Organizations that could meet these digital demands were able to weather the storm and, in many cases, thrive during the pandemic. How do you think the pandemic has affected the market?

Digital Transformation 52

Digital Transformation Digitalization Customer Experience B2B 52

SmartKarrot

APRIL 14, 2023

As a manager, it can be challenging to juggle multiple responsibilities and lead a team effectively. Whether you’re managing a remote team, navigating digital transformation, or resolving conflicts, it’s important to have the skills and knowledge to tackle these challenges head-on.

Digital Transformation 10

Digital Transformation Management Remote Working Leadership 10

SBI Growth

MARCH 23, 2020

Today Scott Santucci, CEO of Growth Enablement Ecosystems, joins us to discuss digital transformation and how it impacts revenue growth. Digital is transforming the market as companies like Apple and Amazon reign supreme. The landscape has changed drastically and integrating a successful strategy is no easy feat.

Digital Transformation 59

Digital Transformation Digitalization B2B Customer Experience 59

Planview

AUGUST 16, 2022

These benefits include: Optimized resource management Enhanced customer experiences Improved revenue Increased billable utilization Higher customer retention Greater profitability Upgraded employee experience. Optimized Resource Management. Enhanced Customer Experiences. Greater Profitability.

Organization 52

Organization Digital Transformation Profitability Customer Experience 52

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best proceed when there is still uncertainty. It supercharged a pivot to customer-centricity. VP of Customer Success, ARPEDIO.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

Arpedio

OCTOBER 21, 2021

Although in the past few months our lives have been getting back into a new normal, the world is heading full speed towards a new digital era and it seems like we are all asking ourselves how to best to go ahead when there is still uncertainty. It supercharged a pivot to customer-centricity. VP of Customer Success, Arpedio.

Digitalization 52

Digitalization Digital Transformation Account Management B2B 52

SmartKarrot

DECEMBER 22, 2021

As digital transformation accelerated in 2020-2021, companies have invested heavily in their customer success (CS) teams. Initially, customer success was built at the intersection of sales and marketing functions to create business value as an ancillary function to marketing, sales, and support to generate revenue.

Customer Success 19

Customer Success Digital Transformation Investors Leadership 19

SmartKarrot

MAY 26, 2021

Role: Director of Customer Success, Federal Location: Tysons Corner, VA, US Organization: ID.me As a Director of Customer Success, you will hire, coach, and develop the CSM team focused on working with federal government agencies. Lead the CSMs and help build strategy, KPIs, and processes to drive success for the team.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JANUARY 29, 2021

Role: Vice President of Customer Success Location: San Francisco Bay Area, US Organization: Privacera As a Vice President of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Digital Transformation Customer Experience Account Planning 10

SmartKarrot

MARCH 16, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Terminus As a Director of Customer Success, you will manage a team of 8 (and growing) Customer Success Managers. Manage to production metrics and data-based performance goals.

Customer Success 10

Customer Success Value Proposition Digital Transformation Customer Experience 10

Planview

AUGUST 9, 2016

In a recent report , Gartner highlighted crowdsourcing innovation as high ROI for digital transformation. Per Gartner, 50% of CEOs across all industries believe that their company will be digitally transformed by the year 2020. Expansion of sales and marketing efforts. These investments are just the tip of the iceberg.

Digital Transformation 0

Digital Transformation Innovation Insurance Digitalization 0

SmartKarrot

JANUARY 27, 2021

Role: VP Customer Success – North America Location: Denver, CO, US Organization: Horizontal Talent As a VP of Customer Success, you will become an expert on the platform to educate customers and the team on the use and benefits of the strategy execution software. This entails becoming a guru on OKRs.

Customer Success 10

Customer Success Digital Transformation Publishing eCommerce 10

Showpad

JUNE 29, 2021

An experience that proves a solution’s business value to multiple buyer stakeholders along the customer journey. By capturing data regarding buyer engagement, sales professionals, enablement teams, content creators across functions and specifically marketing as well as sales managers can learn what works and what doesn’t.

Digital Transformation 59

Digital Transformation Decision-making Digitalization Onboarding 59

Showpad

JULY 7, 2020

In relation to each other” brings us to the idea to align horizontally, on the same level, with other functions such as with marketing, marketing with product management, sales with customer experience, and all of them to each other. Only then can your enablement engine deliver on business and sales strategies’ main goals.

Digital Transformation 137

Digital Transformation Stakeholders Sales CRM 137

Arpedio

MARCH 18, 2024

Get started today The Role of Customer Success in Land and Expand In the dynamic landscape of business growth, fostering customer relationships is more than a supportive gesture – it is an instrumental component of the “land and expand” strategy.

Digitalization 52

Digitalization Construction Digital Transformation Supply Chain 52

Showpad

JUNE 22, 2020

It might come across as a bold statement — sales enablement is your engine to drive digital transformation. . In this blog post, I will show you why sales enablement should be set up in a way that it becomes the engine and the driving force for your digital transformation efforts in sales. .

Digital Transformation 96

Digital Transformation Digitalization Sales Artificial Intelligence 96

Planview

AUGUST 9, 2016

In a recent report , Gartner highlighted crowdsourcing innovation as high ROI for digital transformation. Per Gartner, 50% of CEOs across all industries believe that their company will be digitally transformed by the year 2020. Expansion of sales and marketing efforts. These investments are just the tip of the iceberg.

Digital Transformation 0

Digital Transformation Innovation Insurance Digitalization 0

Planview

JULY 22, 2022

As the world grows more and more digital, customers across every industry are expecting digital-first, timely assistance and support. As shown in this digital transformation in banking case study roundup, all businesses — including banks — have been forced to change and evolve with the times.

Digital Transformation 52

Digital Transformation Banking Digitalization Construction 52

Apptivo

MAY 14, 2021

In this Apptivo blog, you’ll be getting to know how to plan a proper post-pandemic channel strategy with the best CRM system & CRM tools in a cloud business management software suite. Global businesses have been conscious about shifting their marketing channels online while managing their digital transformation in a very careful manner.

CRM 71

CRM Digital Transformation Digitalization eCommerce 71

Miller Heiman Group

AUGUST 21, 2019

Two years into his role at Hexagon PPM, after sales roles at Hewlett-Packard and Accenture, he leads Hexagon’s sales strategy, sales management and strategic go-to-market initiatives. A formal change management structure is also critical for success.

Digital Transformation 50

Digital Transformation Sales Software Software 50

SBI

SEPTEMBER 18, 2018

Patrick: Bigtincan customers should expect to begin using the product within the first 30 days of purchase. Our streamlined process involves the following: Internal conversations prior to purchase to identify the Customer Success Manager (CSM) best suited to partner with this customer.

Digital Transformation 53

Digital Transformation Energy and Utilities Onboarding Retail 53

SmartKarrot

FEBRUARY 1, 2022

The product needs to fulfill their needs and make them successful. This is where the role of customer success manager comes into the picture. Now, certain customer success software requires minimal technical knowledge while using them. Such software are termed as low-code customer success.

Customer Value 10

Customer Value Customer Success Software Software 10

SBI

DECEMBER 9, 2019

Hear Bryan Murphy, Sales Enablement Lead, and Barbara Trevino, Channel Sales Enablement for Rackspace talk about the importance of integration and gamification to a successful program. If you asked 10 different business leaders to describe how digital transformation applies to their business, you would probably get 10 different responses.

Digital Transformation 26

Digital Transformation Acquisition B2C Customer Success 26

SmartKarrot

JUNE 22, 2020

It is the customers that have brought this change because of the evolving consumer behaviour. Digital customer experience management has become the new norm for companies to interact with their customers. 1 Creating customer online account. 4 Prioritize their tickets. 9 E-learning portals. Final Take.

Customer Experience 10

Customer Experience Digitalization Management Digital Transformation 10

SBI

JULY 26, 2018

Orrin: Here are the steps: Getting Started: Our customer success team will advise you on best practices and let you know exactly what to expect. Project Kickoff, Brand App Design & Development: Your dedicated account manager will outline the requirements, processes, and timelines to ensure a smooth fast implementation.

Procurement 38

Procurement Digital Transformation Sales Media 38

SmartKarrot

SEPTEMBER 21, 2023

Customer success is evolving fast from being a support-oriented function to one which owns and drives revenue. Whilst renewal management is typically stage 1 of revenue ownership, revenue expansion for most organizations becomes the game changer. Part 1: Understanding the Basics What is a Playbook?

Customer Success 10

Customer Success Digital Transformation CRM Account Management 10